Fixing PS4 Stuck On “Connect Controller” Screen
When you turn on your PS4 and the blue screen shows up asking you to connect your controller and press the PS button, but when you do exactly as described nothing happens. The PS4 is simply stuck on the “connect controller” screen.
Many users reported this issue happening to them, and regardless of all the troubleshooting methods they did, nothing worked for them and the PS4 is still stuck on the “connect controller” screen.
What Causes The PS4 To Be Stuck On The “Connect Controller” Screen?
There are a few reasons that cause this issue, that are:
- Dead or depleted PS4 controller’s battery.
- The USB cable is worn out or damaged and needs replacement, or the PS4 USB port is not working properly (in case you’re trying to connect your controller via USB yet the same problem takes place.)
- PS4 system software is undergoing a sort of data corruption that impacted its ability to properly recognize and interact with external devices.
- The PS4 controller is defective.
- The PS4 is not properly ventilated and thus overheats, therefore when you turn it on, it gets stuck on that blue screen.
Since there are a few reasons that can cause the PS4 to be stuck on the “connect controller screen, it’s best to try a few different solutions until you find the one that works for you.
Solutions To PS4 stuck on the “connect controller” screen
Here are a few suggested solutions to fixing your PS4 that gets stuck on the “connect controller” screen.
1. Run several tests on the controller and console
This requires you to check the USB cable and the PS4 USB port. Also, you want to make sure that your controller is fully functional so as to the PS4 console.
This is a significant step in the troubleshooting procedure of this issue. We must find out what actually causes this problem.
Try using this cable on a computer or another PS4 if possible. If not, try connecting another PS4 controller using that cable. Just try whatever comes to your mind to ensure the USB cable’s integrity.
Also, check if the PS4 USB port is actually working. Make sure it is clean and not dirty. If you see dust inside the port, it might be the reason for the whole issue. You’ll need to learn how to clean the PS4 USB port then.
Once you do all that, you’re ready to try the relevant solutions below that go with your problem.
2. Power Cycle Your PS4
Power cycling simply means that you turn off a device and disconnect its cable from the power outlet for a period of time then reconnect it to the power source.
You have to wait around 5 minutes with the PS4 when you power-cycle it. It’s recommended that while the PS4 is off you unplug all external devices connected it to as well, including the controller.
After the 5-min period passes, just plug the PS4 power cord back into the power outlet, turn it on, wait for the PS4 system to prompt you to attach the controller, connect the controller via USB and turn it on.
Now check if your PS4 still gets stuck on the “connect controller” screen
3. Hard Reset Your Controller
When the PS4 controller is “hard reset,” it is returned to its factory default settings, or essentially how it was when it was brand new. Fortunately, the DualShock 4 controller makes this simple to perform, although we’ll need a paper clip or something similar to reset your PS4 controller.
- Turn off the PS4.
- Flip the DualShock 4 controller over, then look for the little hole next to the left shoulder button.
- Unfold one end of the paper clip and push it into the hole to press the hidden button.
- Keep pressing this button for approximately 5 seconds.
- Use a USB cord to connect the controller to the PS4.
- Switch on the PlayStation 4 and wait for it to start up.
- Use the controller’s PlayStation button to sign in to the PS4. When the DualShock 4 and console have linked, the light bar should turn blue.
To learn more about PS4 controller reset, please visit this page.
4. Power Cycle Your PS4 Controller
This is a somewhat difficult for non-savvy user. Therefore if you feel you don’t have the ability to do it, seek help from a technician.
You need here to power cycle the PS4 controller. To do that, open up the PS4 controller’s cover and disconnect its battery by unplugging it as seen in the picture below.
Now, leave the battery disconnected for around 5 minutes then connect it again.
Afterward, you have to hard reset your controller again.
5. PS4 Controller USB Cable Replacement
If your PS4 is stuck on the “connect controller” screen and not responding to your controller, it might be because the USB cable is worn out or damaged. In this case, you’ll need to replace the PS4 controller USB cable.
You have to buy a DATA cable instead of a power cable. Power cables that come with your Android phone mostly won’t work (although a few users reported that they worked).
Otherwise, if you don’t have an issue with connecting your PS4 controller via USB, and your main problem is with the Bluetooth connection, skip this method.
6. PS4 Controller Battery Replacement
If your PS4 still gets stuck on the “connect controller” screen, it might be because the battery is dead or not holding power. You can check the PS4 controller battery level by pressing and holding the PS button for about 10 seconds.
If the PS4 controller battery level is low, it might be the reason why your PS4 is stuck on the “connect controller” screen. In this case, you’ll need to replace the PS4 controller battery.
7. PS4 System Software Update
One reason why your PS4 controller keeps disconnecting is that the PS4 system software is outdated. You can check for PS4 system software updates by going to the PS4 Settings menu and selecting System Software Update.
If there’s an update available, select it and follow the prompts to install it. This might fix the PS4 stuck on the “connect controller” screen.
8. PS4 Cleaning and Dusting
When the inside of the PS4 is dirty it might affect the performance of the whole system and will result in unexpected issues to occur. For this reason, if you notice something you’re unfamiliar with on your PS4, try to clean it then try connecting your controller again.
9. Factory Reset Your PS4
If everything fails, the last resort is to fully initialize your PS4 and reinstall the PS4 system software from scratch. That’s because there might be a sort of systematic error in the PS4 system that prevents recognizing or properly interacting with the PS4 controller. If this is the case, factory resetting your PS4 will resolve this issue.
So, this guide has covered almost all aspects of the PS4 stuck on the “connect controller” screen. In case nothing has worked for you and you want further assistance, you’re welcome to contact us by commenting below.
I had the same issue and after reading another forum, I found out that there are two types of Micro-USB cables; “data transfer + charging” cables and “charging” only cables. To actually connect the controller to the PS4, one would need a data transfer cable.
A charging only cable will cause the orange charging light to glow but not communicate with the PS4. I think this is the most confusing part since I also thought “orange glow = connected” but apparently not!
Thank you our valued reader for this good comment that may help other readers resolve this issue although the article has already stated that you’d need a new data cable to replace the old one.
I done the same, new controller, same problem, 7 wires later sorted, save time and hassle and search ps4 controller charger cable and purchase a new comparable cable, that should sort it!!!
Thanks for your suggestion that may help our readers.
Hi I have cleaned and bought a new remote and my ps4 is still stuck on connect controller. It happen after I did a factory rest.
Most probably the PS4 system is no longer able to recognize controllers due to a sort of data corruption occurred after you factory-reset your controller. Usually initializing the PS4 will resolve this issue.