How to Fix PS5 Picture or Sound Issues: A Comprehensive Troubleshooting Guide

The PlayStation 5 (PS5) is a cutting-edge gaming console that offers stunning visuals and immersive sound. However, users may encounter picture or sound issues that can hamper their gaming experience. These problems can arise due to HDMI cable issues, TV software problems, outdated firmware, or system software issues. In this comprehensive troubleshooting guide, we will walk you through various steps to fix these picture or sound issues on your PS5.

Understanding PS5 Console Specifications

Before we delve into the solutions, let’s take a closer look at the technical specifications of the PS5, which highlight its powerful capabilities:

  • CPU: The PS5 features an x86-64-AMD Ryzen™ “Zen 2” 8-core processor with 16 threads and a variable frequency of up to 3.5 GHz.
  • GPU: It is equipped with an AMD Radeon™ RDNA 2-based graphics engine, offering ray tracing acceleration and a variable frequency of up to 2.23 GHz, delivering an impressive 10.3 TFLOPS of computing power.
  • System Memory: The PS5 boasts 16GB of GDDR6 RAM with a bandwidth of 448GB/s.
  • SSD: It houses an 825GB solid-state drive that provides a blazing-fast 5.5GB/s read bandwidth (raw).
  • PS5 Game Disc: The console supports Ultra HD Blu-ray™ discs with a capacity of up to 100GB per disc.
  • Video Out: It supports 4K 120Hz TVs, 8K TVs, and VRR (specified by HDMI ver.2.1).
  • Audio: The PS5 incorporates the “Tempest” 3D AudioTech, enabling immersive 3D audio effects.

Fixing PS5 Console Picture or Sound Issues

If you are experiencing picture or sound issues with your PS5, follow these detailed troubleshooting steps to resolve the problem:

  1. Power Cycle the PS5 Console: Power cycling, or restarting, the console can often resolve temporary glitches or software issues that may be causing the picture or sound problem.
    • Press the PS button on your DualSense controller to open the Quick Menu.
    • Use the D-pad to navigate to the Power option.
    • Select Restart Console.
  2. Power Cycle the TV or Monitor: Restarting your TV or monitor can help refresh the software and resolve compatibility issues between the PS5 and the display device.
    • Remove the power cord cable from the back of the TV or from the outlet.
    • Hold down the power button on the TV side for 3-5 seconds.
    • Connect the power cord back to the TV and turn it on.
  3. Check Different HDMI Port or Cable: Ensure that all cables connecting your PS5 and TV are securely connected. If you suspect a faulty HDMI cable, try using a different one to see if it resolves the issue. Additionally, if your TV or monitor has multiple HDMI ports, try connecting the HDMI cord to a different port to rule out any problems with the specific port.
  4. PS5 Console System Software Update: Updating the system software on your PS5 can help address bugs and improve performance. It is recommended to keep your console up to date with the latest software version.
    • On your PS5, go to the Settings menu.
    • Select System.
    • Choose System Software.
    • Select Console Information.
    • Download and install any available updates.
  5. TV System Software Update: Make sure your TV is running the latest firmware version, as outdated software can cause compatibility issues with the PS5.
    • On the remote control for your smart TV, select Settings.
    • Scroll down and select All Settings.
    • Click on About This TV.
    • Select Check for Updates and install the most recent firmware version.
  6. Factory Reset the PlayStation 5: Performing a factory reset on your PS5 should be considered as a last resort, as it will restore the console to its default settings, erasing all data and settings.
    • On the PS5 Home screen, go to Settings.
    • Select System.
    • Choose System Software.
    • Select Reset Options.
    • Select Reset your Console.
    • Confirm the hard reset.
  7. Factory Reset the TV: If the picture or sound issue persists, you can try performing a factory reset on your TV. Keep in mind that this will revert your TV to its default settings.
    • On the TV remote control, select the Settings button.
    • Scroll down and click on All Settings.
    • Select Reset to Initial Settings under the General settings.
    • Confirm the factory reset.
  8. Contact Sony Support: If none of the above steps resolve the picture or sound issue, it’s possible that there may be a hardware problem. In such cases, it is advisable to contact Sony Support for further assistance, warranty claims, or to find a nearby authorized service center for professional evaluation and repair.


Picture or sound issues on your PS5 can be frustrating, but by following the troubleshooting steps outlined in this comprehensive guide, you can effectively diagnose and resolve these problems. Remember to power cycle the console and TV, check HDMI ports and cables, update system software on both the PS5 and TV, perform factory resets as a last resort, and reach out to Sony Support if necessary. By doing so, you can ensure a seamless gaming experience with your PS5.

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