How to fix Xbox Series S sync button not working

The Xbox Series S is a popular gaming console known for its powerful performance and seamless gaming experience. However, like any electronic device, it may encounter certain issues over time. One such issue that Xbox Series S users may face is the sync button not working properly. When the sync button fails to function correctly, it can prevent the controller from connecting to the console, disrupting the gaming experience. In this article, we will explore the possible reasons behind this problem and provide practical solutions to resolve it.

Why is the Xbox Series S Sync Button Not Working?

Before diving into the fixes, it is essential to understand the potential causes of the sync button issue. Here are some common factors that may lead to the sync button not working on your Xbox Series S:

  1. Issues with Battery: Low battery power can cause connectivity problems between the controller and the console. When the batteries are weak, the controller might not sync correctly.
  2. Controller Outside the Range: If the controller is too far away from the console, it may struggle to establish a stable connection. Objects and interference between the console and the controller can weaken the signal.
  3. Nearby Bluetooth Devices: The presence of other Bluetooth devices in close proximity to the console can interfere with the syncing process, causing connectivity issues.
  4. Outdated Controller Software: Outdated controller software can create compatibility issues, making it difficult for the controller to connect to the console.
  5. Damaged USB Cable: If you are using a USB cable to connect the controller to the console, a damaged cable can hinder the sync button’s functionality.

Fix: Xbox Series S Sync Button Not Working

Method 1: Disable Any Bluetooth Devices Nearby

To ensure that no external Bluetooth devices interfere with the syncing process, it is important to disable or move away any nearby Bluetooth devices. These devices can include smartphones, tablets, laptops, smartwatches, or any other devices that may be using Bluetooth technology. Disable the Bluetooth function on these devices or move them to a location that is farther away from the console. By reducing the potential interference, you improve the chances of establishing a successful sync between the controller and the Xbox Series S.

Method 2: Check the Status of Your Controller

To troubleshoot the sync button issue, start by inspecting the batteries of your controller. Check if they are fully charged or if they need replacement. If the batteries are low, it is recommended to replace them with fresh ones to ensure a reliable power source. Make sure the batteries are properly inserted in the controller, and the battery contacts are clean and free from any debris. Additionally, carefully examine the physical condition of the controller for any visible damage or signs of wear and tear that could affect its functionality.

Method 3: Replace Your Xbox Series S Controller Batteries

If you find that the batteries in your controller are low, it is essential to replace them with new ones. Ensure you use high-quality batteries that are compatible with the Xbox Series S controller. Remove the old batteries from the controller and dispose of them properly. Insert the fresh batteries into the controller, making sure to align the positive and negative terminals correctly. This will provide sufficient power for the controller to establish a stable connection with the console.

Method 4: Re-sync the Controller

If the sync button is not working, re-syncing the controller with the console can often resolve the issue. Start by turning on your Xbox Series S console. Then, on both the console and the controller, locate the sync button. On the console, the sync button is typically located near the disc drive or on the side panel, depending on the model. On the controller, the sync button is located on the top, near the charging port. Press and hold the sync button on both the console and the controller simultaneously for a few seconds. This action will initiate the syncing process and establish a connection between the two devices. Once synced, the controller should be able to communicate with the console seamlessly.

Method 5: Ensure That Your Controller Is Within Range

Sometimes, the sync button may not work if the controller is too far away from the console or obstructed by objects or walls. To address this, bring the controller closer to the console, ideally within a range of 6 to 10 feet. By reducing the distance between the controller and the console, you improve the signal strength and increase the chances of successful syncing. Also, ensure that there are no large objects or obstacles blocking the line of sight between the controller and the console. Remove any physical barriers, such as walls or furniture, that may interfere with the wireless connection.

Method 6: Restart Your Xbox Console

A simple restart of the Xbox Series S console can often help resolve connectivity issues, including problems with the sync button. To perform a restart, turn off your console by pressing and holding the power button on the front of the console for a few seconds until it shuts down completely. Wait for about 10 seconds to ensure that all processes have stopped, and then press the power button again to turn the console back on. This action clears any temporary software glitches and refreshes the system, potentially fixing the sync button problem.

Method 7: Check for Software Updates

Outdated software can sometimes cause compatibility issues between the controller and the console, resulting in the sync button not working. To address this, navigate to the settings menu on your Xbox Series S. Look for the system settings or update section and check for any available software updates for both the console and the controller. If updates are available, download and install them accordingly. These updates often include bug fixes, performance improvements, and compatibility enhancements that can help resolve the sync button issue.

Method 8: Perform a Hard Reset on the Xbox Console

If none of the previous methods have resolved the sync button problem, performing a hard reset on your Xbox Series S may provide a solution. A hard reset clears the console’s temporary memory and resets all hardware components, potentially eliminating any underlying issues causing the sync button malfunction. To perform a hard reset, ensure that the console is turned on. Then, locate the power button on the front of the console and press and hold it for about 10 seconds. This action forces the console to shut down completely. Afterward, release the power button and wait for a few seconds before pressing it again to turn the console back on. Once the console restarts, check if the sync button is functioning properly.

Method 9: Connect the Console to Your Computer Using a Micro USB Cable

If you suspect a wireless connection problem is causing the sync button to malfunction, you can try establishing a direct connection between the Xbox Series S console and your computer using a micro USB cable. Connect one end of the micro USB cable to the USB port on your console and the other end to a USB port on your computer. This will bypass any potential wireless syncing issues and allow the console and the controller to communicate directly. If the sync button works when connected via the USB cable, it indicates that there may be an issue with the wireless connectivity. In such cases, further troubleshooting or assistance from Xbox Support may be necessary to resolve the wireless connection problem.


Q1: Can using rechargeable batteries solve the sync button problem?

A1: Yes, using rechargeable batteries can be an effective solution, as long as they are charged properly and provide sufficient power to establish a connection.

Q2: What if none of the methods mentioned in the article work?

A2: If you have exhausted all the troubleshooting methods and the sync button issue persists, it is advisable to contact Xbox Support for further assistance. They can provide specific guidance tailored to your situation and offer advanced solutions if needed.

Q3: Can a faulty sync button be fixed at home?

A3: If the sync button itself is physically damaged or faulty, it may require professional repair or replacement. It is recommended to consult an authorized service center or reach out to Xbox Support for guidance in such cases.


Experiencing issues with the Xbox Series S sync button can be frustrating, but fortunately, there are several solutions to resolve this problem. By following the troubleshooting methods mentioned in this article, you can regain control of your gaming experience and enjoy uninterrupted gameplay. Remember to check the battery status, ensure the controller is within range, and consider any potential interference from nearby Bluetooth devices. Additionally, keep your console and controller software up to date. By implementing these fixes, you can overcome the sync button issue and get back to enjoying your favorite games on the Xbox Series S.

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