PS Remote Play not Working On PS5 | Fixed

The PS Remote Play feature on the PlayStation 5 (PS5) allows gamers to stream and play their favorite PS5 games on other devices such as smartphones, tablets, and computers. However, users may occasionally encounter the frustrating “Something Went Wrong” error message, preventing them from accessing Remote Play. In this article, we will delve into various methods to troubleshoot and resolve this issue, ensuring a seamless gaming experience.


What does PS Remote Play ‘Something Went Wrong’

When attempting to use PS Remote Play on the PS5, users may occasionally encounter the frustrating error message, “Something Went Wrong.” This error message indicates that there is an issue with the Remote Play connection, preventing the successful streaming and gameplay experience. Understanding the possible causes of this error can help in troubleshooting and resolving the problem effectively.

  1. Network Connectivity: One of the primary reasons for the “Something Went Wrong” error is a problem with the network connectivity between the PS5 console and the device used for Remote Play. This could be due to a weak or unstable internet connection, network interference, or an issue with the router or modem. It is essential to ensure that your PS5 is connected to a stable and reliable network.
  2. Firmware Compatibility: Outdated firmware on the PS5 console can also lead to compatibility issues with the Remote Play feature. Firmware updates often include bug fixes, performance improvements, and enhanced compatibility with various services, including Remote Play. If the console’s firmware is outdated, it may cause disruptions in the Remote Play connection, resulting in the “Something Went Wrong” error.
  3. Network Restrictions or Firewall Settings: Certain network restrictions or firewall settings may interfere with the proper functioning of PS Remote Play. These restrictions can be imposed by the internet service provider (ISP), network administrator, or router settings. They might block specific ports or protocols necessary for Remote Play, causing the error message to appear. It is crucial to ensure that your network settings allow the required ports and protocols for Remote Play to establish a successful connection.
  4. Device Compatibility and App Updates: The device used for Remote Play, such as a smartphone, tablet, or computer, should meet the necessary system requirements and have the latest version of the Remote Play app installed. Outdated app versions or incompatible devices may result in errors, including the “Something Went Wrong” message. Regularly updating the Remote Play app and ensuring device compatibility can help resolve such issues.
  5. Server Maintenance or Service Disruptions: At times, the “Something Went Wrong” error may not be directly related to any issues on the user’s end. Sony, the company behind PlayStation, occasionally performs server maintenance or experiences service disruptions. During these periods, the Remote Play service may encounter temporary outages, leading to the error message. Checking the PlayStation Network Service Status page or official PlayStation social media accounts can provide insights into any ongoing server maintenance or service interruptions.

Fix: PlayStation Remote Play not working (PS5)

Method 1: Check if your PS5 is connected to the internet

The first step is to ensure that your PS5 is connected to the internet. Navigate to the PS5’s settings menu and select “Network.” Verify that your internet connection is stable and functioning properly. If there are any issues with your connection, restart your modem and router, and then reconnect your PS5 to the internet.

Method 2: Update your console’s firmware

Outdated firmware can lead to compatibility issues and hinder the functionality of PS Remote Play. To update your PS5’s firmware, go to the settings menu and select “System.” Choose “System Software Update” and follow the on-screen instructions to install any available updates. Keeping your console up to date will ensure optimal performance and resolve any firmware-related issues.

Method 3: Check your internet connection

A stable and reliable internet connection is crucial for a smooth Remote Play experience. Consider using a wired Ethernet connection instead of relying on Wi-Fi, as it provides a more consistent connection. If you’re using Wi-Fi, ensure that you are within range of your router and that there are no physical obstructions hindering the signal. If possible, try connecting your PS5 and the device you’re using for Remote Play to the same network.

Method 4: Change network settings if using mobile data

If you’re attempting to use PS Remote Play on your PS5 using a mobile data connection, certain network settings might need adjustment. Check if your mobile network allows port forwarding or if it uses a NAT type that is compatible with Remote Play. Consult your mobile service provider or network administrator for guidance on configuring your network settings to support Remote Play.

Method 5: Check for PS5 Remote Play technical restrictions

Remote Play may be subject to technical restrictions imposed by your internet service provider or network administrator. These restrictions can limit or block the Remote Play connection. Contact your internet service provider or network administrator to inquire about any potential restrictions and seek their assistance in resolving the issue.

Method 6: Perform a fresh setup of Remote Play

If all else fails, performing a fresh setup of Remote Play may help resolve any lingering issues. Start by uninstalling the Remote Play app from your device. On your PS5, navigate to the settings menu, select “System,” then “Remote Play.” Choose “Remove Device” and confirm the removal. Reinstall the Remote Play app on your device and follow the setup instructions, ensuring that both your PS5 and the device are connected to the same network.


PS Remote Play offers the convenience of playing PS5 games on various devices, extending the gaming experience beyond the console itself. However, encountering the “Something Went Wrong” error message can be frustrating. By following the troubleshooting methods outlined in this article, users can effectively resolve common issues preventing Remote Play from working on their PS5. Remember to check your internet connection, update your console’s firmware, and be mindful of any network restrictions. With these steps, you’ll be back to enjoying your favorite PS5 games through Remote Play in no time.

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