PS4 Controller Keeps Disconnecting Issues | Fixed by Experts

Many PS4 users have reported that their PS4 controller keeps disconnecting for no obvious reason even when it’s plugged in via a USB cable. So, it’s not just an issue with Bluetooth, although most PS4 controller disconnection issues are Bluetooth-related.

If you have the original DualShock 4 controller, this issue rarely occurs, maybe only after a long heavyweight use for years.

But even while the PS4 DualShock 4 controller is a rather reliable game controller and is not particularly prone to this problem, it does happen occasionally. This post will look at a few potential reasons why your PS4 controller may be lagging and disconnecting, as well as some helpful solutions.

What Causes The PS4 Controller To Keep Disconnecting?

There are a few reasons that can cause the PS4 controller to disconnect from the PS4 console or lag.

The most common causes are:

  • Dead or depleted PS4 controller’s battery.
  • The USB cable is worn out or damaged and needs replacement, or the PS4 USB port is not working properly (in case you’re trying to connect your controller via USB yet the same disconnection issue takes place.)
  • PS4 system software is undergoing a sort of data corruption that impacted its ability to properly recognize and interact with external devices.
  • The PS4 controller is defective.
  • The PS4 is not properly ventilated and thus overheats, resulting in the PS4 controller lagging or disconnecting.

Since there are a few reasons that can cause the PS4 controller to lag or disconnect from the PS4 console, it’s best to try a few different solutions until you find the one that works for you.

Solutions To PS4 Controller Keeps Disconnecting Issue

Here are a few suggested solutions to fixing your PS4 controller that keeps disconnecting from the PS4.

1. Run several tests on the controller and console

This requires you to check the USB cable and the PS4 USB port. Also, you want to make sure that your controller is fully functional so as to the PS4 console.

This is a significant step in the troubleshooting procedure of this issue. We must find out what actually causes this problem.

Try using this cable on a computer or another PS4 if possible. If not, try connecting another PS4 controller using that cable. Just try whatever comes to your mind to ensure the USB cable’s integrity.

Also, check if the PS4 USB port is actually working. Make sure it is clean and not dirty. If you see dust inside the port, it might be the reason for the whole issue. You’ll need to learn how to clean the PS4 USB port then.

Once you do all that, you’re ready to try the relevant solutions below that go with your problem.

2. Power Cycle Your PS4

Power cycling simply means that you turn off a device and disconnect its cable from the power outlet for a period of time then reconnect it to the power source.

You have to wait around 5 minutes with the PS4 when you power-cycle it. It’s recommended that while the PS4 is off you unplug all external devices connected it to as well, including the controller.

After the 5-min period passes, just plug the PS4 power cord back into the power outlet, turn it on, wait for the PS4 system to prompt you to attach the controller, connect the controller via USB and turn it on.

Now check if your controller still disconnects from the console or not.

3. Restart Your PS4 Controller (Soft Reset)

This is the first thing you should try when your PS4 controller keeps disconnecting. A soft reset will simply restart your PS4 controller and will often fix the problem.

To do a PS4 controller soft reset, simply press and hold the PS button (the large button in the center of the controller) for about 10 seconds. This will restart the PS4 controller and hopefully fix the problem.

4. Hard Reset Your Controller

If a PS4 controller soft reset didn’t work, you could try a PS4 controller hard reset.

When the PS4 controller is “hard reset,” it is returned to its factory default settings, or essentially how it was when it was brand new. Fortunately, the DualShock 4 controller makes this simple to perform, although we’ll need a paper clip or something similar to reset your PS4 controller.

  1. Turn off the PS4.
  2. Flip the DualShock 4 controller over, then look for the little hole next to the left shoulder button.
  3. Unfold one end of the paper clip and push it into the hole to press the hidden button.
  4. Keep pressing this button for approximately 5 seconds.
  5. Use a USB cord to connect the controller to the PS4.
  6. Switch on the PlayStation 4 and wait for it to start up.
  7. Use the controller’s PlayStation button to sign in to the PS4. When the DualShock 4 and console have linked, the light bar should turn blue.

To learn more about PS4 controller reset, please visit this page.

5. Power Cycle Your PS4 Controller

This is a somewhat difficult for non-savvy user. Therefore if you feel you don’t have the ability to do it, seek help from a technician.

You need here to power cycle the PS4 controller. To do that, open up the PS4 controller’s cover and disconnect its battery by unplugging it as seen in the picture below.

Now, leave the battery disconnected for around 5 minutes then connect it again.

Afterward, you have to hard reset your controller again.

6. PS4 Controller USB Cable Replacement

If your PS4 controller is lagging or disconnecting when connecting to the console via USB, it might be because the USB cable is worn out or damaged. In this case, you’ll need to replace the PS4 controller USB cable.

You have to buy a DATA cable instead of a power cable. Power cables that come with your Android phone mostly won’t work (although a few users reported that they worked).

Otherwise, if you don’t have an issue with connecting your PS4 controller via USB, and your main problem is with the Bluetooth connection, skip this method.

7. PS4 Controller Battery Replacement

If your PS4 controller is still lagging or disconnecting, it might be because the battery is dead or declining. You can check the PS4 controller battery level by pressing and holding the PS button for about 10 seconds.

If the PS4 controller battery level is low, it might be the reason why your PS4 controller is lagging or disconnecting. In this case, you’ll need to replace the PS4 controller battery.

8. PS4 System Software Update

One reason why your PS4 controller keeps disconnecting is that the PS4 system software is outdated. You can check for PS4 system software updates by going to the PS4 Settings menu and selecting System Software Update.

If there’s an update available, select it and follow the prompts to install it. This might fix the PS4 controller lagging or disconnecting issue.

9. PS4 Cleaning and Dusting

When the inside of PS4 is dirty it might affect the performance of the whole system and will result in unexpected issues to occur. For this reason, if you notice something you’re unfamiliar with on your PS4, try to clean it then try connecting your controller again.

10. Factory Reset Your PS4

If everything fails, the last resort is to fully initialize your PS4 and reinstall the PS4 system software from scratch. That’s because there might be a sort of systematic error in the PS4 system that prevents recognizing or properly interacting with the PS4 controller. If this is the case, factory resetting your PS4 will resolve this issue.


So, this guide has covered almost all aspects of the PS4 controller’s disconnection issue. In case nothing has worked for you and you want further assistance, you’re welcome to contact us by commenting below.

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