PS4 Error Code (SU-42118-6) | Fixed by Experts

If you are a PS4 user, you may have encountered the error code (SU-42118-6) when trying to update your system software. This error prevents you from installing the latest version of the PS4 firmware and may cause your console to get stuck in a restart loop. In this article, we will explain what this error means, what causes it, and how to fix it.

What Does PS4 Error Code (SU-42118-6) Mean?

The PS4 error code (SU-42118-6) is a hardware-related error that indicates a problem with the communication between the motherboard and the Blu-ray drive of your console. The Blu-ray drive is an essential component of the PS4 that allows you to play disc-based games and movies. The PS4 system software update requires a verification of the Blu-ray drive before installing, and if there is any issue with the connection or functionality of the drive, the update will fail and display the error code (SU-42118-6).

What Causes PS4 Error Code (SU-42118-6)?

There are several possible causes for the PS4 error code (SU-42118-6), but they all boil down to a hardware malfunction or damage. Some of the common causes are:

• A loose or broken ribbon cable that connects the Blu-ray drive to the motherboard. This cable may get damaged or disconnected due to physical impact, improper assembly, or wear and tear over time.
• A faulty or corrupted Blu-ray drive that cannot read or write discs properly. This may be caused by dust, dirt, scratches, or defects in the drive itself.
• A corrupted or incompatible system software update file that cannot be installed correctly. This may be caused by a faulty download, a power outage, or a network interruption during the update process.

How to Fix PS4 Error Code (SU-42118-6)?

Depending on the cause of the error, there are different solutions that you can try to fix the PS4 error code (SU-42118-6). Here are some of the most effective methods that have worked for other users:

Method 1: Restart Your Console and Router

Sometimes, a simple restart can solve many software and network issues that may interfere with the system software update. To do this, follow these steps:

1. Turn off your PS4 console completely by holding down the power button for a few seconds until you hear a second beep.
2. Unplug the power cord from the back of your console and wait for at least 30 seconds.
3. Turn off your router or modem by unplugging it from the power source and wait for at least 30 seconds.
4. Plug in your router or modem and wait for it to reconnect to the internet.
5. Plug in your PS4 console and turn it on by pressing the power button.
6. Try to update your system software again and see if the error is resolved.

Method 2: Delete the Update File and Download It Again

If the system software update file is corrupted or incomplete, you may need to delete it from your console and download it again from a reliable source. To do this, follow these steps:

1. Go to Settings > Storage > Console Storage > Games and Apps.
2. Find the system software update file and press the Options button on your controller.
3. Select Delete and confirm your choice.
4. Go back to Settings > System > System Software > System Software Update and Settings > Update System Software.
5. Select Update Using Internet and follow the on-screen instructions to download and install the latest version of the system software.
6. If the update fails again, you can try to update using a USB drive instead. To do this, you will need a USB flash drive with at least 2 GB of free space and formatted as FAT32 or exFAT. You will also need a computer with an internet connection and a web browser.
7. On your computer, go to the PlayStation website and download the latest system software update file for PS4.
8. Create a folder named “PS4” on your USB flash drive and inside it create another folder named “UPDATE”.
9. Copy the downloaded update file (PS4UPDATE.PUP) into the UPDATE folder on your USB flash drive.
10. Safely eject your USB flash drive from your computer and plug it into one of the USB ports on your PS4 console.
11. Go to Settings > System > System Software > System Software Update and Settings > Update System Software.
12. Select Update from USB Storage Device and follow the on-screen instructions to install the update from your USB flash drive.

Method 3: Check Your Blu-ray Drive and Ribbon Cable

If none of the above methods work, you may have a hardware problem with your Blu-ray drive or ribbon cable that connects it to the motherboard. To check this, you will need to open up your PS4 console and inspect the components. However, this is a risky and complicated process that may void your warranty and damage your console further. Therefore, we do not recommend doing this unless you are confident and experienced in handling electronics. If you decide to proceed, follow these steps:

1. Turn off your PS4 console completely and unplug the power cord from the back of it.
2. Place your console on a flat and clean surface and remove the base stand by sliding it to the side.
3. Remove the white side panel by lifting it up from the back corner and pulling it away from the console.
4. Locate the Blu-ray drive on the left side of the console and remove the four screws that secure it to the metal frame.
5. Carefully lift up the Blu-ray drive and disconnect the ribbon cable from the motherboard by pulling it gently.
6. Examine the ribbon cable for any signs of damage, such as tears, cuts, or corrosion. If the cable is damaged, you will need to replace it with a new one that is compatible with your PS4 model.
7. Examine the Blu-ray drive for any signs of damage, such as cracks, dents, or dirt. If the drive is damaged, you will need to replace it with a new one that is compatible with your PS4 model.
8. Reconnect the ribbon cable to the motherboard and make sure it is firmly attached and aligned correctly.
9. Reinstall the Blu-ray drive and secure it with the four screws.
10. Reattach the white side panel and the base stand to your console.
11. Plug in your PS4 console and turn it on by pressing the power button.
12. Try to update your system software again and see if the error is resolved.

Conclusion

The PS4 error code (SU-42118-6) is a frustrating error that prevents you from updating your system software and enjoying the latest features and improvements of your console. However, by following the methods we have provided in this article, you may be able to fix this error and get your PS4 back to normal. We hope this article has been helpful and informative for you.

Frequently Asked Questions

Here are some of the most common questions that users have about the PS4 error code (SU-42118-6):

What does PS4 error code (SU-42118-6) mean?

The PS4 error code (SU-42118-6) means that there is a problem with the communication between the motherboard and the Blu-ray drive of your console. This may be caused by a loose or broken ribbon cable, a faulty or corrupted Blu-ray drive, or a corrupted or incompatible system software update file.

How do I fix PS4 error code (SU-42118-6)?

To fix PS4 error code (SU-42118-6), you can try to restart your console and router, delete the update file and download it again, or check your Blu-ray drive and ribbon cable for any issues. If none of these methods work, you may need to contact Sony customer support or seek professional repair.

Will opening my PS4 console void my warranty?

Opening your PS4 console may void your warranty if you damage any of the components or seals inside. Therefore, we do not recommend opening your PS4 console unless you are confident and experienced in handling electronics. If you need to open your PS4 console, make sure you follow the instructions carefully and use the appropriate tools.

Where can I get a replacement ribbon cable or Blu-ray drive for my PS4?

You can get a replacement ribbon cable or Blu-ray drive for your PS4 from online retailers or authorized dealers that sell compatible parts for your PS4 model. However, before you buy any replacement parts, make sure you check their compatibility, quality, and warranty terms. You can also contact Sony customer support or seek professional repair if you are unsure about replacing these parts yourself.