PS4 Is Freezing & Behaving Weirdly | Fixed by Experts

PS4 freezing is one of the most common problemsThere are several reasons why the PS4 gets frozen and behaves weirdly ranging from a corrupted database to a defective hardware piece.

Sometimes PS4 freezes during the gameplay and other times it freezes on home screen. In fact, this is one of the worst nightmares that every player won’t wish to see.

One of the symptoms of a freezing PS4 system is to get error code (CE-36329-3) then PS4 stops responding. But the good part in this scene is that fixing a freezing PS4 system is not usually difficult, unless there’s a serious hardware issue.

Here, in this comprehensive guide, you’ll almost find everything you want to resolve this issue and get your PS4 back to normal. Otherwise, if the PS4 keeps freezing and none has worked for you, please do contact us for consultation.

Worth it to say that these solutions work also with frozen PS4 Pro and Slim. So, if your PS4 Pro/Slim is freezing, the tips in this guide will surely help.

Symptoms of PS4 Freezing Condition

If you notice one of these symptoms on your PS4, this guide will surely help you get over it.

Error Code (CE-36329-3) shows up then PS4 freezes

PS4 Error CE-36329-3 causes PS4 to freezeThis is so obvious. This error usually (not always) occurs due to a physical failure of the PS4 internal hard drive or any other hardware. In some cases, it can be logical error. If this error doesn’t happen right after you turn on PS4, the issue is hopefully easy. Otherwise, it might require you to change the PS4 internal hard drive or take your console to an expert technician. Just follow all tips below and see what works best for you before you make that last step.

Note that we’ve already published a detailed guide on how to fix Error CE-36329-3. Therefore, if your PS4 freezes on this error code, please read that refereed-to article.

PS4 freezes during the gameplay

Sometimes PS4 runs just fine until you play games. In some cases, it is just a particular game, and in other cases it is every game. If it’s one game or two only, you’re lucky. Otherwise, the issue is harder.

PS4 freezes on home screen

You might not get any error code here. PS4 boots up just fine and everything seems well until home screen loads. Here, PS4 system freezes and totally stops responding.

PS4 runs slow then freezes

This is one of the most common cases. PS4 takes a long time to load its operating system and games, yet it’s still working. Then after a while, it freezes up and stops responding. Often this problem is easy to resolve.

Official Issue Resolution

The PlayStation official website suggest a resolution for this issue that many users found helpful. (source)

Troubleshooting Your Frozen PS4™

If your PS4™ console is frozen, or the menus seem to take too long to load, try the troubleshooting steps below:

Step 1

    • : Close all applications and shut down the PS4™ console.

Step 2

    : Unplug the PS4™ console from the outlet or power strip, wait 3 minutes, and plug the system back in.

If the issue still persists, you will need to start your PS4 in Safe Mode..

Then it suggests to either rebuild the database or to reinstall the system software by initializing PS4.

Actually, in many situations this suggested solution is useless, as the issue is much bigger than that. But before we start with our solutions, you have to know the reasons for why PS4 undergoes this state of functionality.

Why is PS4 Freezing? – The Common Reasons

PS4 screen may freeze during the gameplay without any warning signThere are several reasons that gets your PS4 frozen, some are logical (related to software) and others are physical (related to hardware).

Logical Reasons

You’ll be lucky enough if the reasons for PS4 freezing is logical and not physical. That’s because it’s so easy to fix logical errors without having to buy a new hardware replacement. So, let’s see what logical errors may cause this situation.

  1. Unsuccessful Game/App Installation. | Sometimes this happens when you try to install a new game/app, it doesn’t install successfully due to some hardware error that suddenly occurs during the installation process. In this case, just uninstall that particular game/app and reinstall it.
  2. Incompatibility issue with the current PS4 system software version. | Sometimes it happens that your PS4 is working seamlessly and very well until you update the system software to the latest version. Here your PS4 starts freezing up only with particular games/app, not all. In this case, try to find a new update for that game/app that makes it fully compatible with the newer version of PS4 system software. If you fail to find any, you better uninstall it until a new update is released.
  3. Program conflict. | Exactly just like computer systems. In some cases, when you install different programs, they would conflict and cause freezing to your computer. The situation here is similar with PS4. You may have installed a new game/app that is not compatible with another already-installed one. You have to figure out which one is that and uninstall it.
  4. Incomplete/Unsuccessful Update. | Probably you have tried to update a new game/app or even the PS4 system software itself, then PS4 starting running slow and freezing. Just like the first point in this list, it’s the reason of a sudden hardware failure during the update process. The solution for this is to try to carry out the update process again.
  5. Corrupted CMOS Memory Data | Although it’s rare, it does happen to a variety of users. The CMOS memory data is corrupted and must be cleared. This can cause the PS4 to freeze and stop working.

The Final Solution

If the reason that causes PS4 to freeze is logical, and have tried your best to fix it with no avail, you have two options to go through:

  1. Rebuild PS4 database. | This can resolve many issues related to the functionality of games/apps on PS4. But if it doesn’t work here, try the second option.
  2. Initialize PS4. | This will restore PS4 system to its original factory settings. Note that it deletes all information on the PS4™ hard drive, including the System Software. You will be required to download and install the latest version of the PS4 System Software.
  3. Clear the PS4 CMOS Memory | Clearing the PS4 CMOS memory means that you will reset the stored data to its factory settings. Its concept is the same as formatting a storage device, that removes any additional data stored other than the default. IThis is an easy process to carry out once the PS4 case is open.
1. Rebuilding PS4 Database

As any avid PC user knows, occasionally defragmenting your computer’s hard drive can help to keep it working at optimum capacity, since it gets rid of unnecessary files and reorganizes the files you do use so that they run more efficiently. What many PlayStation 4 users may not know is that there is a similar process you can perform for the PS4, a process which you should perform on a regular and consistent basis.

One of the Features of the Sony PS4 Safe Mode menu is a Rebuild Database option which is version of a defrag that users can do on PC’s and computers.

The Rebuild Database option does a defrag of the PS4, which can solve a whole host of issues on the PS4 and free up some much needed space, speed up your console and fix issues. The Rebuild scans the drive and creates a new database of all content, thus cleaning the disc drive.

How to Rebuild PS4 Database

rebuild PS4 database to fix PS4 freezing issue

Before you rebuild your PS4’s database, rest assured that the process doesn’t delete any of your saved data, it simply reorganizes and freshens up your system’s files. To do this, you’ll need to put your PS4 into Safe Mode. Now, as to the specific steps for initiating a database rebuild, those are as follows:

  1. Make sure your PS4 is completely powered down and that your Dualshock 4 controller is connected to the console via a USB cable.
  2. Boot up the PS4 in safe mode. This is done by pressing and holding down the power button until you hear two separate beeps (about seven seconds).
  3. Once the PS4 is booted in safe mode, you’ll be taken to a menu with a variety of options.
  4. Select the “Rebuild Database” option, making sure you don’t accidentally select the “Initialize PS4” option since that will erase all your data.
  5. The screen is supposed to go black when the rebuild process is underway, so don’t worry if that happens. Depending on how much data you have on your PS4, the rebuild process can take some time, so be patient, and don’t turn your console off while the process is still going.

That’s it. If it doesn’t work and PS4 still freezes, try to initialize PS4.

2. Initialize PS4

Initialize PS4 to resolve PS4 Freeze issue
Before we begin, you should know that initializing PS4 completely wipes the console’s hard drive and even removes its system software. It’s a last resort when a software glitch stops your PlayStation 4 dead in its tracks, particularly when booting up or when you want to make sure the console no longer has your data on it.

You should back up any data you want to keep, such as images and video, to an external device or to the cloud. In order to back up data using the cloud, you’ll have to have a PlayStation Plus account.

You’ll need also to download the full package of PS4 system software on a computer and store it on an external storage device. (Please visit this official page to learn more on how to download that software and install it properly after initialization)

Now, in order to initialize PS4, you need to access the Safe Mode. To do that, simply follow the steps below:

  1. Turn off your PS4 using the power button on the front panel. The power indicator will blink for a few moments before turning off.
  2. Once the PS4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.
  3. Connect the DualShock®4 controller with the provided USB cable and press the PS button.

Now, select option 7 [Initialize PS4 (Reinstall System Software), and you’re all done.

3. Clear the PS4 CMOS

Here you just need to remove the CMOS battery, wait 10 seconds, then put it again in the place. To learn more about that, please read this guide.


Physical Reasons

a damaged hard drive is responsible for PS4 freezingMost, but not all, physical reasons that make PS4 frozen stem from PS4 internal hard drive. It’s the weakest hardware piece in the whole PS4. You can read more about the specifications of this hard drive here. See how bad it is and why you must seriously consider replacing it.

Sometimes the PS4 freeze situation is the result of a bad controller, an unstable internet connection, defective hardware (CPU, Blu-ray drive, or even motherboard), or malfunctioning cooling fan due to the hips of dust accumulated on it.

It’s easy to detect the source of problem with a few tests on your frozen PS4. If it’s the result of a defective internal hardware other than the PS4 hard drive, only a technician can fix it for you. Otherwise, you can do it yourself without the need of others’ help.

So, let’s lay out these reasons in an organized list for the sake of easy reading.

  • Defective internal hard drive. | This features almost 90% of the total physical reasons for PS4 freeze. This article will elaborate in detail on how to overcome this issue properly.
  • Defective peripheral device connected to PS4. | When a malfunctioning external hardware is connected to PS4, it affects its functionality and causes it to freeze. Sometimes it’s the controller or the external hard drive. Maybe the headsets, VR or any other device. Do you tests and figure out the culprit.
  • PS4 is overheating. | You have to open inside PS4 and check whether there’s dust to clean off or not. Overheating is one of the common reasons why PS4 freezes. Check also the health of PS4 fan, it might be malfunctioning and not giving the enough cooling for the CPU.
  • One of the internal components of PS4 is generating errors. | It might be the RAM, Blu-Ray drive, CPU or the motherboard itself. In this situation you can do nothing but take your console to an experienced technician to properly fix it.

Now, since PS4 hard drive takes the biggest share of responsibility for the physical errors, we need to elaborate more on how to maintain it the right way and overcome the errors it generates.

PS4 Hard Drive Damage Levels

PS4 may freeze if the hard drive is damagedThere are two levels of damage the PS4 hard drive may undergo and thus make PS4 frozen. The first level is SERIOUS, and the second is EASY.

Serious PS4 HDD Damage

When you start hearing clicking noise from PS4 hard drive, it means the damage is serious.

While there are many possible causes, a PS4 hard drive clicking noise often results from the defective movement of the disk’s read-write actuator. During regular use, a disk head moves smoothly to track data on a disk. If these movements become erratic and unexpected, the disk controller tries to reset its position by bumping back to the home position repeatedly. This bumping causes an audible “click” and the noise will continue as the process repeats itself.

If your PS4 HDD generates that sound, you must seriously consider replacing it as soon as possible. This is the only solution here, as the PS4 HDD is declining and will suddenly stop working at all. To find good PS4 hard drive replacements, please visit this page.

Easy PS4 HDD Damage

When PS4 freezes and the hard drive is responsible for this issue, you’ll be lucky if the damage level is easy. Since PS4 HDD doesn’t make any noise and, in general, it works fine until PS4 freezes, that all indicates the damage is easy to fix.

But, what kind of damage is that?

Well, this is generally bad sectors that badly impact the hard drive performance. A bad sector on a hard drive is simply a tiny cluster of storage space — a sector — of the hard drive that appears to be defective. The sector won’t respond to read or write requests. That results, consequently, in PS4 freezing.

How to Check for and Repair Bad Sectors

You’ll need to have a computer for this process to take place.

Simply, pull out PS4 hard drive and connect it to a PC. Either you do that internally by hooking the data and power cable to the PS4 HDD, or externally by using an external hard drive enclosure.

Now, after you connect the PS4 HDD to the PC, you have to FULL format it (not quick). Full format will eliminate all errors on the hard drive and restores its lost performance. That’s as long as the damage is on easy level.

If you don’t know how to do that, you can take the PS4 HDD to any computer repair shop to do it for you.

User Experience
Read here our users experience about how to carding Shopify for buy ps4.


This is one of our reader’s experience with this issue. We advised him to FULL format the PS4 hard drive and he did so. He came later and made the following comment:

PS4 freezing totally fixed by formatting the hard drive

Conclusion

Ok, so what if none of the above solutions work and PS4 keeps freezing? Well, if you’re sure that it’s not the controller or any other peripheral, that means it’s one of the PS4 hardware parts. It might be the CPU, RAM or even the motherboard. You can’t help it here but take to to a technician to fix it.

Additionally, you can read the comments below that illustrate many user experiences with this issue. Some of them are really beneficial.


Questions & Answers

Why does my PS4 keep freezing?

PS4 gets frozen when there's a serious hardware issue or system corruption issue. You need to run several tests in order to figure out why your PS4 is freezing before trying to fix it.

Does a failing hard drive cause the PS4 to freeze?

The answer is simply yes. A malfunctioning or defective PS4 internal hard drive can cause many performance issues to the system, including freezing, lagging and various error codes.

Will full initialization fix a freezing PS4?

Full initialization of PS4 and reinstall the system software from scratch is one of the most common ways to fix a freezing PS4. But it is not always the right solution, especially when you have a hardware failure.

What are the most common causes of freezing on PS4?

The most common reasons for PS4 freezing are: Power issues, overheating, corrupted hard drive, corrupted system data, and corrupted CMOS memory data.

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Brandon Anderson

Zero help. Shot i can figure that, how do you fix the error code if it continues after safe mode rebuild? Is the device just broken?

John Fronler

My PS4 has frequent problems displaying on the tv, but only begins flickering between being displayed and no signal after a few minutes of use. Is the a problem with the HDMI or the HDD?

Anas

Hello, after updating my ps4 pro to software 7 yesterday first fifa 20 started freezing at the launch screen but everything else was working so i erased the game and downloaded it again but the issue persisted, and when i put the ps4 to rest mode the white light keeps blinking for like 15 minutes and then it shuts down completely & when i start the ps4 i tells me that an app was not responding, so i ran the database stuff and when logging in the home screen froze, so i initialized the ps4 and still the home screen kept freezing, and right now i am stuck not knowing if it the hdd ( not hearing any clicking noises), so i need a second opinion here

keyon wilson

a new hard drive can fix storage system loop ? safemode | update loop ?

Colby Shaw

Would a SSD be the safest bet over replacing the hdd I’ve read a few articles but not really tech savvy.

AParent

So my PS4 is experiencing issues for about 4 weeks now and im not sure what the problem is. So first the software freezes and I unplug the power cord because it wouldn’t turn off no matter what. Then it went into safe mode and then out of it, after that it works for about 4 to 5 days, then while loading into a app the tv screen turned black and the ps4 shut off randomly. I initialized it but the random glitches still happened. Ive noticed that loading into a app takes about 5 minutes then shows the big logo screen and then shuts off. Ive tried everything, and the problems persist, i’ve called playstation support and they said to do the intialization but still it won’t work.

Do you think it is because I had my PS4 for three years? And should I send it in to Sony just to get it refurbished or get a new one?

Jazz

My ps4 has been really slow to responding apps when I click on them. Yesterday I redownloded fortnite but the app kept freezing and crashing about 10 times. I then decided to go to settings and full initialize it which said it would take many hours so I decided to sleep it off and in the morning when I woke up I got a message saying “cannot start the ps4, cannot access system storage, press the power button for one second (until the system beeps) to turn off the ps4” now I’m thinking that I broke my ps4 by trying to full intialize it because it was lagging and the apps kept crashing

Ifar

Hello there, so when i was playing monster hunter world my extended storage accidentally disconnect ( i have my monster hunter world at the extended storage) so, from there my ps4 got a little buggy, my ps4 become so god damn slow and constantly freezing and crashing, keep getting the white light of death ( what people call it), everytime i go to rest mode my extended storage always disconnect by itself, its just like my ps4 is dying and its not even 2 years old, i already try the rebuild thing but i haven’t try the initialize thing, because I’m afraid my ps4 will become worse, I’m really hoping for a feedback for this problem, thank you!

Jasmine

I have the same problem. I’ve bought mine off of amazon around February and I believe it was refurbished. My ps4 does the exact same thing that yours has done. I’ve tried initializing it multiple times but no luck. Recently my ps4 has become very slow and responds very late to when I click on an app. It takes forever to load and when it does it just freezes and turns off. After waiting for the ps4 it turns back on with the ps4 logo only to shut off again. I’d really like a way to fix this because I had to pay for the ps4 on my own and as I don’t not have money to buy another ps4 I’d like some advice on how to fix this issue

Mario Torres

My ps4 just keeps grazing and shutting off and then when it turns back on it makes it seem as if I unplugged it from the ac cable is that one of the signs that I need a new hard drive

Jasmine

Okay I have no idea what happened but basically my PS4 kept freezing and was very slow so I thought maybe I should full initialize my ps4. When I did try it said I would take many hours so I decided to sleep it off the following morning I woke up to the ps4 saying “cannot start, hold the power button for 1 second until you hear a beep” what should I do??

Jasmine

Is a PC the only way to do it? Can it be done from a laptop?

Jasmine

Also is there a certain wire that I need to connect it to a PC or laptop?

Jasmine

The easiest method is to replace to hard drive itself right? I took my hard drive out and apparently it’s brand is Toshiba

Jasmine

Is there any recommendations on hard drives for a ps4 slim?

Jasmine

Would it be easier to just be a new hard drive completely for a ps4 slim? Do u have any suggestions on good hard drives? Also I had took out the hard drive yesterday to check what brand the hard drive might be so I can get a clue of what hard drive I should buy. The harddrive brand is Toshiba.

Harshikesh

I brought my PS4 a month ago and now the HDD started to fail 😂😂

NobleTenz

Hello, thank u so much for the extensive guide. I have one question if u could kindly answer- how often would u recommend replacing the PS4 thermal paste and cleaning the heat sink region? My PS4 is 4 or 5+ years old(bought brand new) CU-1215A model and I recently opened it and found a good amount of dust in the fans and cover but did not reach the heatsink area. I do not have any issues with blinking red or blue light and automatic turning off due to overheating (I hope). Thanks in advance.

Stan

When i start my pS4 in safe mode and even initialize it it starts and then it brings the ‘Update the software to version 6.50 or later’..
I even tried to restore it to default setting still in brings the above message and when i try to rebuild data it brings the ‘error su-41337, please turn off the PS4’.
Help me guys am really stranded right now.

Ps4gamer

After rebuilding the database and resetting the ps4 to new I keep on having the same problems. My ps4 takes 15 to 20 minutes to boot up a bit now I have to install my stuff again but when I finally press okay and set the language it let me wait for 30 minutes after that it normally shows my wifi settings but know it let me wait and after 30 minutes the system shuts down itself and telling me I cut the power….

Cesar

My ps4 has been doing this
https://youtu.be/lZCrGKQSJA4
It’ll work for about 30 minutes then buzz and shut down. Also have had problems booting it up. It’ll boot up and stay on the blue light for a couple of minutes then shut down. Then I’ll turn it back on and it’ll tell me I improperly shuttled it down. I think it’s also important to note that I’ve been having some power surges lately and it has shutted my console a couple of times. Am not sure if that could’ve affected my harddrive or not

James

Hello. I have freezing or a crashing problem on my ps4 pro. I dont have this issue with Netflix and video prime or any app in that sort. So far only when I get on the spider man game. Either hard copy or digital it crashes whrn I start the actual campaign. The game boots up pass the beginning all the way till I pick a new save file and the difficulty of my choice. but after that part upon the gane introduction of that first cut scene of the spider hanging from the window it freezes at the same spot of the view of the spider and peter parkers uncle Ben photo. I’ve tried data rebuild. I’m a second owner I bought it from someone so im sure im out from the warranty ot atleast i done know how to check for that. So the ps4 must of already been factory reset but not so sure if it was fully reset. Either way what are my options to fix this problem.. Is it fixable. Is it the hard drive or is my ps4 done with. Please let me know what is best to do at this point.

Carlos

Ok first of all ,my ps4 is old (black piano version)…. About a week ago when i triel to turn on my ps4 it entered safe mode and automatically performed storage check, it thens shows the message “cannot start the ps4 please insert and usb device with the recent update…etc” i tried doing that and it says it’s was unable to update. I then had to initialize the ps4, after that in the same day in some point when i tried to play a game the controller disconnected the game froze, the screen gone black and i could do nothing but hold the ps4 power button to shutdown, after turn it on again in system storage check at 10 % exactly the same “cannot start ps4” message. I tried initialize it yet again and was able to play for like 3 days, but today, when in the loading screen of a game , the ps button became unresponsive, the game took 10 min to load and after that the screen just turned black and had to hold the power button again to shutdown and at system storage check 24% ,again shows the “cannot start the ps4 “message. This problem is likely to be in HDD or could be something in a different hardware?

Please help and sorry for my poor english

Cesar

Am 80% it’s the harddrive when I think about. Was having absolutely no problems until the power surges began. As soon as that happened I got these problems. At first I thought it was the USB but nope. Then I thought it was really dusty from the inside which it wasn’t that much but I still cleaned it. Nope. I forgot to mention that one day it said all my data has been corrupted. Every game installed I had the corrupted logo on it but a few seconds later my games began to pop up so I opened it and instantly crashed. Turned it on a couple of hours later and it worked for 30 minutes and then crashed again. Do I absolutely need a internal hard drive installed? Can I just take out my internal one and put a external one to replace it? Or will I need a internal one installed just so it can function properly? Btw thanks for the quick reply!

Cesar

I got a new harddrive and sadly it didn’t work

Cesar

I tried the new harddrive and my ps4 wouldn’t boot up. I installed it and all but as soon as I turned off my ps4 I had to initialize my ps4. So I put in my old harddrive and it worked fine til’ it shutted off like usual(about 25 minutes it lasted). I stopped playing that day and I tried it today one final time. I lifted the console (when I had it on) and it made that buzzing sound and turned off. So I decided to keep my ps4 vertical and see if perhaps it could help with the heat or wires connected to it. And strangely enough it’s been on for a good 6 hours without shutting off. Turned it off and it began to properly turn on again. I have no clue why keeping it vertical helped? Perhaps the heat?

Fredy

I was playing FIFA 19 and my game freeze and then continued, then i was going to play RDR2 but loading times were so much longer. (They were almost instant). Then my Ps4 started to freeze on the menu and continued, but then, it froze up and i had to disconnect my cable.

The problem keep happening and i rebuilded my database but didn’t work, i initialized my PS4 and worked for an hour, but then, the same problem happened, then my ps4 cannot initialize it, i disconnected it, and initialize it and worked again but keeps freezing and i have to initialize it again, so i cant use my ps4.

I had some power surges last month.

Oh, and last month my PS4 after checking storage told me to reinstall via usb, i selected cancel and it booted up normally.

I think is my hard drive but i’m not sure.

Fredy

Hey! I Checked my hard drive with Crystaldiskinfo and it says “Health status: Caution:” and “Number of reallocated sectors: 978” so i think this might be the problem, should i replace my hard drive right?

Carlos

My PS4 has been displaying weird colors and tears in the screen. This only happens on some games. Madden 19 & 18, sometimes GTA V, just recently COD Black Ops 3. Black Ops 3 didn’t have this issue my first play through a few years ago. Any idea what is causing this? I haven’t seen anyone anywhere post a similar issue and it’s hard to put in words. Check out the video https://youtu.be/7UdV6O1lFPg
https://youtu.be/JjVMpG8Mlto
https://youtu.be/OFBmHmHRwtU

Carlos

Will a faulty VGA also cause a game to crash? I have a digital down load of spridee-man, the game keeps crashing, sometimes it doesn’t make it the home screen before crashing other times I can play for. 3 minutes and it will crash. Is this the VGA causing this also.

Tom W

Thanks for your articles. I’ve been reading them as I try to resolve my recurring issue with ce-34878-0 errors. Started with a back up, initialise & restore, & last weekend replaced the hard drive with a firecuda SSHD. But within an hour tonight I had two 34878-0 errors again. Any ideas before I give up & just go buy a new PS4? Thanks

Tom W

Awesome thanks I will give that a try!

BlackDahlia

Hey there PS4 Storage, stumbled upon your article by chance, and maybe you can help me out. My PS4 gets stuck in a boot up loop, it starts up normally with the white light, I get to the white PS4 logo with black background as the light goes to blue, then I hear two clicks and the cycle starts again. Safe mode hasn’t helped me, I tried rebuilding the database and couldn’t even use the function since it tried taking me to the PS4 menu. A very good friend of mine is really in to PC, so he looked at it and thought it might be the hard drive. But upon further inspection their doesn’t seem to be any physical damage to the hard drive, but when he hooked it up to his tower it wouldnt even register that it was connected. Wiping my hard drive is the absolute last resort, I am more than happy to buy a Seagate firecuda and upgrade but I dont want to waste my money if the HDD isn’t the issue. Seen or heard of anything like this before? Thanks in advance, I will take any ideas or thoughts you have because I’ve been struggling with this for over two weeks now, nobody online seems to have my exact problem.

Jack

I’ve been having major troubles with my ps4 for nearly 2 weeks now, it started when i pulled the power cord out when it was still in rest mode. I’ve tried everything in safe mode from rebuilding database to re initializing the ps4 from a USB stick but no luck.. it takes forever to start up and freezes after maybe 15mins, error message ce-36329-3 just popped up, do i need a new HDD? thanks for your help

Jack

Everytime i start it up, i have to either rebuild data base or it has to check system storage etc, i just read BlackDahlia’s post and my issue sounds similar to his but im able to get to the main menu

Jack

I havent tried a full format before but willing to give it a go, are you able to provide any tips or a link to a video haha, thanks again

Jack

Thanks for the link, appreciate the help! Do you know what the cable is called that i need to connect the HDD?

Jack

Cheers mate, once i get a cable ill let you know how it went! 🙂

Jack

Hey mate, finally got my cable haha, trying to do a full format but all the options are greyed out? Help/Delete Volume are the only ones i can choose.
Why do you think that might be?

Thanks again
Jack

Jack

Thanks for the quick help and reply, which volume do i have to delete? is there more than one? I tried uploading a SS of my disk management but couldnt work out how to,

Thanks,
Jack

Jack

Thanks again mate, link to my disk management: https://gyazo.com/a1cc7cb82e5e1c0b630ef113ec3163e5

When i right click the ‘allocated volume’ New Simlpe Volume shows up, do i click that?

Jim

My PS4 is giving me errors and saying the database is corrupt. Last code is CE-32995-8. I play 2K19 a lot and it keeps giving me corrupted errors. It’s at the screen connect usb storage device that contains an update file for reinstallation for version 6.71 or later. I’ve reinstalled many times and it lets me play a few days and corrupts again. Do I need to replace the hard drive?

Laura

My PS4 has started to give me the error ce-347878 every time I try to play Monster Hunter World. Sometimes the game is able to run for 2hours without crashing, sometimes it crashes under five minutes. I have tried all the basic recommended steps, initialization, installing the game again and rebuilding the database. Nothing has helped. I have also cleaned the fan but that didn’t help either. I dont remember really getting this problem with any other games. My ps4 is the first version that came to the market. Could this be a hdd problem? Or is it something else? Im kinda running out of options and starting to think about getting a new ps4.

Laura

I tried the full format already and it “helped” for a while (few days) but after that the game started crashing soon again. It really sucks, mhw is my favourite game and I was hoping to do some grinding before the dlc gets released. Now Im not sure can I even play that on my Ps. Could it really be just a incompatibility problem and my only option is to wait for a update? These past few days I have not been able to play even for 15minutes without the game crashing..

Jack0_x

Hi, my PS4 runs slower than it used too! Games like Spider man give me corruption errors no matter where you are in the game. Games like FIFA lag during gameplay even offline! Games like The Division 2 take 5 hours to copy from the disc and the system system takes around one minute to speed up when you first login to the PS4.

All this happened after the 6.00 patch and when it shut off due to excessive RAM usage. Is this a mechanical failure or just bad sectors in the drive?

Jack0_x

I’ve tried initializing but it doesn’t do anything.

Morel

Hey, I bought my ps4 few months, I don’t even think I’ve had it for 6 months yet and few days ago while I had just finished playing a fortnite game a message popped up that said: cannot continue using the application the data for the following application is corrupted fortnite …
Straight after seeing this, I went on youtube and searched up Error CE-30005-E and tried everything. Initializing Ps4, installing and deleting the app 12 times lol. After reading a lot of your comments, I don’t really think its the hard drive that has a problem but your the , I’ll let you tell me. Here are the things that I have been experiencing so you can understand the issue more : Freezing , lag , Fortnite game barely loads I can’t see anything(Horrible Fps).This happens even when I’m on 40 ping. This started a week ago and I’ve NEVER physically damaged my PS4 and whenever I try to talk to Ps4 support takes like an hour to get a short answer. Can you please help me find a solution ?Lol at this point I might just giveaway my Ps4 because these last few weeks I’ve so had so many issues playing. This is my last hope to find an actual solution that works or I’ll just simply give up and buy an Xbox. Thx once again

Morel

Yes with every game

Morel

Yeah but I wouldn’t gain anything from that I would just lose more money, wouldn’t it be better if I traded my Ps4 slim for a brand new on eat Eb games and how much do used PS4 slim cost and it’s barely been used? Also I’ve only used 20Gb max. Hope to get an answer fast.

Chakari Brown

My ps4 keeps freezing on every single game I play. Just got this new ps4 yesterday and its still not letting me play my games. I keep getting error code ce-34878-0) I have tried re in talking system software and the game multiple times, initialized multiple times, traded my old PS4 in for this new one so I can’t get my old hdd back and just really confused on what to do now. Nothing I have found has helped me.

Chakari Brown

It has been doing this for 5 days. Only one game works and earlier today it kicked me off of YouTube with the same error code

Jack

Thanks again for the reply, i deleted all the volumes so its one big unallocated volume, but it wont let me click anything other than; New simple volume, Help or Properties..

Sorry for the late reply, hope you can shed some light haha

Jack

Hey mate, thanks again for the detailed instructions, formatting the HDD now :).. if the problem still occurs you think it might be something else?

Jack

I just done a “Check Disk”., it showed no errors were found.. Can you please explain how to format via DOS?

Ainsley

My ps4 freezes but not has much has I used to I tried everything initializing data, new HDMI,Cleaningg rebuilding dust,database,new power outlet deleting notifications my WiFi is 70 download speed and 4.6 upload speed my games are Also very laggy even if it isn’t online the ps4 use to turn of by its self but it hasn’t done it in a while any help on what I should do.

HUZAIFA

WHEN I WAS UPDATING FORTNITE SUDDENLY MY PS4 HANGED AND I HAD TO DO EMERGENCY SHUT DOWN . AFTER WHEN I POWERED ON THE PS4 AGAIN IT SHOWED THE PS4 WAS NOT SHUT DIWNED PROPERLY PLZ WAIT IT IS CHECKING THEN IT STARTED THEN WHEN I WAS ON HOME SCREEN IT SHOWED THE PS4 DATABASE IS CORRUPTED. THEN IT SAID PS4 IS RESTARTING THEN IT WOULD NEVER RESTART SO I UNPLUGGED THE PS4 POWER CORD THEN PLUGGED IT IN AGAIN THEN IT SHOWED NO SIGNAL ON MY MONITOR AND THE BLUE LIGHT WAS BLINKING NON STOP TILL 1 MIN THEN IT SHOWED PS4 LOGO THEN AFTER MUCH TIME STILL THE BLUE LIGHT WAS BLINKING THEN IT STARTED AND WHEN I GOT TO HOME SCREEN IT AGAIN SHOWED DATABASE IS CORRUPTED. THEN AGAIN I REMOVED THE PS4 POWER CORD I TRIED IT FOR 3 TIMES IT WAS THE SAME. THEN I WENT TO SAFE MODE AFTER I CLICKED REBUILD DATABASE BUT NOTHING HAPPENED THE BLUE LIGHT WAS BLINKING ON BLINKING AND IT SHUT DOWNED ITSELF. I WAS CONFUSED BUT I DIDNT TRY TO INITIALISE . MY PS4 IS ALMOST 4 YEARS OLD. ITS FIRST GENERATION 500 GB HDD I THINK THE HDD LIFE SPAN IS NEARLY OVER SO DOES THE PROBLEM WILL FIX IF I REPLACE IT WITH A NEW HARD DISK. IF YES RECOMMENDED ME SONE 1 OR 2 TB HDD FOR MY OG PS4 OR SDD IS BETTER I CANT CHOOSE WHICH ONE TO BUY.CAN YOU PLEASE REPLY ASAP. THANK YOU.

Jack

Hey mate, having some trouble putting my laptop into safe mode, do I need a desktop computer to use safe mode? I tried running it via msconfig but not having much luck 🙁

Jack

Thanks again mate! What should i do after i format the hdd via MS-DOS command, do i need to download the PS4 system software?

Jack

Also I’m using windows 8 on my laptop

Huzaifa

THNX FOR THE QUICK RESPONSE I WILL INITIALISE AND IF THAT DOESNT WORK CAN YOU TELL ME HOW TO FORMAT MY HARD DISK CONNECTING TO MY PC.

Drew

Hi, for the past 3 months now I have been experiencing crashes/freezes while I’m playing a game and then it says my game file is corrupted. I’ve done extensive research trying to figure out the problem and I know for sure that it’s not the games that are corrupted. I am almost 100% sure it’s the HDD. I’ve updated my system software numerous times, which I can only do through safe mode and I don’t know if that’s an issue. When I update the system software and my issue persists, I update it again and it says the same update I’ve already updated is still available. I also don’t know if that’s the issue. I also have rebuilt my ps4 database along with initializing my ps4 numerous times. My ps4 will work on occasion, but it is very rare and lucky for it to work without a game corrupting. So far I’ve come to two conclusions on a possible solution. Either replace my HDD or do the FULL Format operation. You’ve mentioned it in the article above but I couldn’t understand. If you could get back to me as soon as possible with the best solution to fix my issue along with the amount of time it would probably take to fix it, that would be amazing. Thank You!

Huzaifa

HI I INITIALISED AND TILL THE MAIN MENU IT WIRKED PERFECTLY FINE BUT WHEN I SIGNED INTO MY PSN I SHOWED RECOVER DATA FROM ANOTHER PS4 AND I DIDNT PRESS ANYTHING THEN AGAIN IT SHOWED DATABASE IS CORRUPTED.

Huzaifa

HEY I AM BACK AND I AM HAPPY TO SAY THAT AFTER INITIALISING I REBUILDED THE DATABASE AND IT IS WORKING FINE BUT IT IS WAY TOOO SLOW VERY VERY SLOW EXCEPT THAT THE GAMES ARE ALSO STARTING SO DAMN SLOW EVERYTHING IS LAGGY AND SLOW IN MY PS OTHERWISE IT IS WORKING DAMN GOOD AS I CAN SIGN IN INSERT DISK OPEN STORE WATCH YOUTUBE.BUT EVERYTHING IS LAGGY AND SLOW.

Huzaifa

THNX FOR THE QUICK RESPONSE. BUT DO YOU KNOW FROM WHERE CAN I GET TGE CABLES OR ATLEAST WHICH CABLES TO CONNECT TO MY PC. I AM READY TO REPLACE IT WITH A NEW HDD IS IT REALLY THAT IMPORTANT. THEN CAN I DO IT WITH MY LAPTOP OR A PC IS COMPULSORY AND THE REQUIRED CABLES ALSO PLZ. THANK YOU

HUZAIFA

IS IT REALLY NECESSARY AS I AM GOING TO BUY THE HARD DRIVE TODAY AND INSTALL IT AS IT WOULD BE DIFFICULT FOR ME TO GO TO THE COMPUTER REPAIR SHOP. SO I WILL BUY SSHD OR HDD BECAUSE SSD WILL NOT RUN AT ITS FULL POTENTIAL. IS THERE ANY RULE THAT I SHOULD FORMAT BEFORE REPLACING THE HARDDRIVE……… 🙂 THANKS FOR ALL YOUR HELP TILL NOW……….

HUZAIFA

AND BTW I HAVE TO TELL YOU A VERY IMPORTANT THING THAT MY PS4 IS MAKING NOISE AS LOUD AS A FIGHTER JET AMD IT IS BURNING SO FREAKING THAT I COULD BOIL AN EGG AND MAKE AN OMELET LOL…….

HUZAIFA

THANKS FOR THE QUICK RESPONSE AND AFTER INSERTING THE NEW HARD DRIVE I WILL TELL YOU IF ANY THING BAD OR GOOD HAPPENS. SO I AM VERY MUCH HAPPY FOR YOUR KIND HELP.AND QUICK RESPONSE.

HUZAIFA

SORRY FOR MY LATE RESPONSE. I JUST INSTALLED A 2TB NEW HARDDRIVE AND ITS WORKING VERY FAST LIKE A BRAND NEW PS4. AFTER ALL THIS TIME NOW I CAN ENJOY PLAYING FORTNITE WITHOUT DELETING OTHER GAMES. THNX FOR ALL YOUR HELP…..

Chakari Brown

Still no comment for me? Ps4 is still broken. Like 4 of my games work out of 80. The rest freeze and crash my system. I don’t know what to do anymore. PlayStation support was no help at all. I have tried initializing, rebuilding database, reinstalling system software, updating system software, resetting to default settings and deleting and redownloading everything. Did all of this multiple times and it still doesn’t work. Ps4 is like 2 weeks old, never been dropped. I have no idea what to do or who to ask anymore so I would really appreciate some help if you could. I am a hard core gamer and have been for over 10 years now. It sucks to be limited to only 4 games I’ve already played extensively. Please help!

Jack

Hey mate 😀 just finished formatting the hdd, plugged ps4 back in, reinstalled system software, and my ps4 is now running great! seems faster than what it was before the error occured! Thanks again, very much appreciated! 😀

Chakari Brown

No I do not know how to format the hard drive. Thank you for answering me I’ve been having this annoying problem for weeks now and I really appreciate the help.

Slicksnelson

I was playing a game online when the issues started.. first lag and disconnections, then the in game menus stopped working properly..followed by the in game music and sound effects cutting off/on. Persisted a couple days before I got frustrated, bc at this point my home(playstation) menus began to show symptoms also. Hitting PS button would take awhile and the option boxes would be empty(capture gallery, library, etc.) .. The same problems I was having in game. Started doing research and performed a hard restart.. which made problem worse could no longer get past main menu of any game .. Meanwhile, the playstation froze and turned itself off twice loading simple operations. Tested without network connection problem persisted.. so I initialized. Upon getting the system back on it seemed initialization had not worked.. but I took it to a different house with different network and outlets. When first turned on everything seemed fine even played a single round in a game before falling asleep. Now is the next day and problems are back.. everything is loading slowly, and I can open up games but I am unable to connect to any online services in game. Could this be a hard drive issue ? Or something further ?.. I feel some signs point to network, is it possible something within corrupted to now it can be connected to internet but can not connect to any online services(such as EA, rockstar, etc.)..

Slicksnelson

I feel it’s important to note .. prior to the first symptoms I have had absolutely no problems out of this system.. it’s less than six months old and Ive taken off the top and checked to eliminate the possibility of dust or overheating. Also, I’ve noticed while attempting to download a disced game to test after all mentioned above the system makes this short but high pitched squeal like it’s struggle to process the disk. This system is a PS4 pro.. space is less than 1/4 full and kept well ventilated. Never many trouble out of home network prior ..though my roommate did switch our shared WiFi to paused or bedtime mode in the middle of me playing .. which oddly enough didn’t throw me offline .. didn’t find out till next day (why I tried the system at a different location).. sorry if this is redundant

Slicksnelson

Would it be quicker/easier to just replace the hard drive ? I don’t have a home PC, which would be problem with that option.. if so is there a hard drive you’d recommend that be at least as good as what’s in the pro already ? I play a lot of large lobby multiplayer type games . Thanks for the quick response.. hard to find some insight on this topic online .. afraid I made things worse self diagnosing in forums and troubleshooting before everything gave out

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