Revive Frozen PS4 Completely – The Ultimate Solution

One of the worst situation a PS4 player would encounter is when PS4 suddenly freezes. Sometimes PS4 freezes during the gameplay and other times it freezes on home screen. In fact, this is one of the worst nightmares that every player won’t wish to see. One of the symptoms of this is to get error code (CE-36329-3) then PS4 freezes. But the good part in this scene is that fixing the frozen PS4 is not usually difficult, unless there’s a serious hardware issue. And here, in this comprehensive guide, you’ll almost find everything you want to resolve this issue and get your PS4 back to normal.

Worth it to say that these solutions work also with frozen PS4 Pro. So, if your PS4 Pro is freezing, the tips in this guide will surely help.

Symptoms of PS4 Freezing Condition

If you notice one of these symptoms on your PS4, this guide will surely help you get over it.

Error Code (CE-36329-3) shows up then PS4 freezes

This is so obvious. This error usually occurs due to a physical failure of the hard drive or any other hardware. In some cases, it can be logical error. If this error doesn’t happen right after you turn on PS4, the issue is hopefully easy. Otherwise, it might require you to change the internal hard drive or take your console to an expert. Just follow all tips below and see what works best for you before you make that last step.

PS4 freezes during the gameplay

Sometimes PS4 runs just fine until you play games. In some cases, it is just a particular game, and in other cases it is every game. If it’s one game or two only, you’re lucky. Otherwise, the issue is harder.

PS4 freezes on home screen

You might not get any error code here. PS4 boots up just fine and everything seems well until home screen loads. Here, PS4 system freezes and totally stops responding.

PS4 runs slow then freezes

This is one of the most common cases. PS4 takes a long time to load its operating system and games, yet it’s still working. Then after a while, it freezes up and stops responding. Often this problem is easy to resolve.

Official Issue Resolution

The PlayStation official website suggest a resolution for this issue that many users found helpful. (source)

Troubleshooting Your Frozen PS4™

If your PS4™ console is frozen, or the menus seem to take too long to load, try the troubleshooting steps below:

    Step 1: Close all applications and shut down the PS4™ console.
    Step 2: Unplug the PS4™ console from the outlet or power strip, wait 3 minutes, and plug the system back in.

If the issue still persists, you will need to start your PS4 in Safe Mode..

Then it suggests to either rebuild the database or to reinstall the system software by initializing PS4.

Actually, in many situations this suggested solution is useless, as the issue is much bigger than that. But before we start with our solutions, you have to know the reasons for why PS4 undergoes this state of functionality.

Why is PS4 Freezing? – The Common Reasons

There are several reasons that gets your PS4 frozen, some are logical (related to software) and others are physical (related to hardware).

Logical Reasons

You’ll be lucky enough if the reasons for PS4 freezing is logical and not physical. That’s because it’s so easy to fix logical errors without having to buy a new hardware replacement. So, let’s see what logical errors may cause this situation.

  1. Unsuccessful Game/App Installation. | Sometimes this happens when you try to install a new game/app, it doesn’t install successfully due to some hardware error that suddenly occurs during the installation process. In this case, just uninstall that particular game/app and reinstall it.
  2. Incompatibility issue with the current PS4 system software version. | Sometimes it happens that your PS4 is working seamlessly and very well until you update the system software to the latest version. Here your PS4 starts freezing up only with particular games/app, not all. In this case, try to find a new update for that game/app that makes it fully compatible with the newer version of PS4 system software. If you fail to find any, you better uninstall it until a new update is released.
  3. Program conflict. | Exactly just like computer systems. In some cases, when you install different programs, they would conflict and cause freezing to your computer. The situation here is similar with PS4. You may have installed a new game/app that is not compatible with another already-installed one. You have to figure out which one is that and uninstall it.
  4. Incomplete/Unsuccessful Update. | Probably you have tried to update a new game/app or even the PS4 system software itself, then PS4 starting running slow and freezing. Just like the first point in this list, it’s the reason of a sudden hardware failure during the update process. The solution for this is to try to carry out the update process again.

The Final Solution

If the reason that causes PS4 to freeze is logical, and have tried your best to fix it with no avail, you have two options to go through:

  1. Rebuild PS4 database. | This can resolve many issues related to the functionality of games/apps on PS4. But if it doesn’t work here, try the second option.
  2. Initialize PS4. | This will restore PS4 system to its original factory settings. Note that it deletes all information on the PS4™ hard drive, including the System Software. You will be required to download and install the latest version of the PS4 System Software.
Rebuilding PS4 Database

As any avid PC user knows, occasionally defragmenting your computer’s hard drive can help to keep it working at optimum capacity, since it gets rid of unnecessary files and reorganizes the files you do use so that they run more efficiently. What many PlayStation 4 users may not know is that there is a similar process you can perform for the PS4, a process which you should perform on a regular and consistent basis.

One of the Features of the Sony PS4 Safe Mode menu is a Rebuild Database option which is version of a defrag that users can do on PC’s and computers.

The Rebuild Database option does a defrag of the PS4, which can solve a whole host of issues on the PS4 and free up some much needed space, speed up your console and fix issues. The Rebuild scans the drive and creates a new database of all content, thus cleaning the disc drive.

How to Rebuild PS4 Database

rebuild PS4 database to fix PS4 freezing issue

Before you rebuild your PS4’s database, rest assured that the process doesn’t delete any of your saved data, it simply reorganizes and freshens up your system’s files. To do this, you’ll need to put your PS4 into Safe Mode. Now, as to the specific steps for initiating a database rebuild, those are as follows:

  1. Make sure your PS4 is completely powered down and that your Dualshock 4 controller is connected to the console via a USB cable.
  2. Boot up the PS4 in safe mode. This is done by pressing and holding down the power button until you hear two separate beeps (about seven seconds).
  3. Once the PS4 is booted in safe mode, you’ll be taken to a menu with a variety of options.
  4. Select the “Rebuild Database” option, making sure you don’t accidentally select the “Initialize PS4” option since that will erase all your data.
  5. The screen is supposed to go black when the rebuild process is underway, so don’t worry if that happens. Depending on how much data you have on your PS4, the rebuild process can take some time, so be patient, and don’t turn your console off while the process is still going.

That’s it. If it doesn’t work and PS4 still freezes, try to initialize PS4.

Initialize PS4

Initialize PS4 to resolve PS4 Freeze issue
Before we begin, you should know that initializing PS4 completely wipes the console’s hard drive and even removes its system software. It’s a last resort when a software glitch stops your PlayStation 4 dead in its tracks, particularly when booting up or when you want to make sure the console no longer has your data on it.

You should back up any data you want to keep, such as images and video, to an external device or to the cloud. In order to back up data using the cloud, you’ll have to have a PlayStation Plus account.

You’ll need also to download the full package of PS4 system software on a computer and store it on an external storage device. (Please visit this official page to learn more on how to download that software and install it properly after initialization)

Now, in order to initialize PS4, you need to access the Safe Mode. To do that, simply follow the steps below:

  1. Turn off your PS4 using the power button on the front panel. The power indicator will blink for a few moments before turning off.
  2. Once the PS4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.
  3. Connect the DualShock®4 controller with the provided USB cable and press the PS button.

Now, select option 7 [Initialize PS4 (Reinstall System Software), and you’re all done.


Physical Reasons

a damaged hard drive is responsible for PS4 freezingMost, but not all, physical reasons that make PS4 frozen stem from PS4 internal hard drive. It’s the weakest hardware piece in the whole PS4. You can read more about the specifications of this hard drive here. See how bad it is and why you must seriously consider replacing it.

Sometimes the PS4 freeze situation is the result of a bad controller, an unstable internet connection, defective hardware (CPU, Blu-ray drive, or even motherboard), or malfunctioning cooling fan due to the hips of dust accumulated on it.

It’s easy to detect the source of problem with a few tests on your frozen PS4. If it’s the result of a defective internal hardware other than the PS4 hard drive, only a technician can fix it for you. Otherwise, you can do it yourself without the need of others’ help.

So, let’s lay out these reasons in an organized list for the sake of easy reading.

  • Defective internal hard drive. | This features almost 90% of the total physical reasons for PS4 freeze. This article will elaborate in detail on how to overcome this issue properly.
  • Defective peripheral device connected to PS4. | When a malfunctioning external hardware is connected to PS4, it affects its functionality and causes it to freeze. Sometimes it’s the controller or the external hard drive. Maybe the headsets, VR or any other device. Do you tests and figure out the culprit.
  • PS4 is overheating. | You have to open inside PS4 and check whether there’s dust to clean off or not. Overheating is one of the common reasons why PS4 freezes. Check also the health of PS4 fan, it might be malfunctioning and not giving the enough cooling for the CPU.
  • One of the internal components of PS4 is generating errors. | It might be the RAM, Blu-Ray drive, CPU or the motherboard itself. In this situation you can do nothing but take your console to an experienced technician to properly fix it.

Now, since PS4 hard drive takes the biggest share of responsibility for the physical errors, we need to elaborate more on how to maintain it the right way and overcome the errors it generates.

PS4 Hard Drive Damage Levels

There are two levels of damage the PS4 hard drive may undergo and thus make PS4 frozen. The first level is SERIOUS, and the second is EASY.

Serious PS4 HDD Damage

When you start hearing clicking noise from PS4 hard drive, it means the damage is serious.

While there are many possible causes, a PS4 hard drive clicking noise often results from the defective movement of the disk’s read-write actuator. During regular use, a disk head moves smoothly to track data on a disk. If these movements become erratic and unexpected, the disk controller tries to reset its position by bumping back to the home position repeatedly. This bumping causes an audible “click” and the noise will continue as the process repeats itself.

If your PS4 HDD generates that sound, you must seriously consider replacing it as soon as possible. This is the only solution here, as the PS4 HDD is declining and will suddenly stop working at all. To find good PS4 hard drive replacements, please visit this page.

Easy PS4 HDD Damage

When PS4 freezes and the hard drive is responsible for this issue, you’ll be lucky if the damage level is easy. Since PS4 HDD doesn’t make any noise and, in general, it works fine until PS4 freezes, that all indicates the damage is easy to fix.

But, what kind of damage is that?

Well, this is generally bad sectors that badly impact the hard drive performance. A bad sector on a hard drive is simply a tiny cluster of storage space — a sector — of the hard drive that appears to be defective. The sector won’t respond to read or write requests. That results, consequently, in PS4 freezing.

How to Check for and Repair Bad Sectors

You’ll need to have a computer for this process to take place.

Simply, pull out PS4 hard drive and connect it to a PC. Either you do that internally by hooking the data and power cable to the PS4 HDD, or externally by using an external hard drive enclosure.

Now, after you connect the PS4 HDD to the PC, you have to FULL format it (not quick). Full format will eliminate all errors on the hard drive and restores its lost performance. That’s as long as the damage is on easy level.

If you don’t know how to do that, you can take the PS4 HDD to any computer repair shop to do it for you.

User Experience

This is one of our reader’s experience with this issue. We advised him to FULL format the PS4 hard drive and he did so. He came later and made the following comment:

PS4 freezing totally fixed by formatting the hard drive

Conclusion

Ok, so what if none of the above solutions work and PS4 keeps freezing? Well, if you’re sure that it’s not the controller or any other peripheral, that means it’s one of the PS4 hardware parts. It might be the CPU, RAM or even the motherboard. You can’t help it here but take to to a technician to fix it.

Additionally, you can read the comments below that illustrate many user experiences with this issue. Some of them are really beneficial.

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181 Responses

  1. Brandon Anderson says:

    Zero help. Shot i can figure that, how do you fix the error code if it continues after safe mode rebuild? Is the device just broken?

  2. John Fronler says:

    My PS4 has frequent problems displaying on the tv, but only begins flickering between being displayed and no signal after a few minutes of use. Is the a problem with the HDMI or the HDD?

  3. keyon wilson says:

    a new hard drive can fix storage system loop ? safemode | update loop ?

    • PS4 Storage says:

      Yes it can. But first, try to initialize PS4 before changing the internal hard drive. If this doesn’t fix it, go and replace the HDD.

  4. Colby Shaw says:

    Would a SSD be the safest bet over replacing the hdd I’ve read a few articles but not really tech savvy.

    • PS4 Storage says:

      SSDs are the most reliable storage devices around. They can last literally years without a single error/failure. You can read more about that here. But, if you have the standard PS4 model, I don’t really suggest to get an SSD due to its high price and limited benefits to the base PS4. You better get an SSHD like Seagate Firecuda SSHD. It offers 5 year limited warranty and it works really well with PS4. It is the best compromise between speed, space and money. Otherwise, if cost is not an issue, go get an SSD. Here’s a list of the best SSDs for PS4 you can choose from.

  5. AParent says:

    So my PS4 is experiencing issues for about 4 weeks now and im not sure what the problem is. So first the software freezes and I unplug the power cord because it wouldn’t turn off no matter what. Then it went into safe mode and then out of it, after that it works for about 4 to 5 days, then while loading into a app the tv screen turned black and the ps4 shut off randomly. I initialized it but the random glitches still happened. Ive noticed that loading into a app takes about 5 minutes then shows the big logo screen and then shuts off. Ive tried everything, and the problems persist, i’ve called playstation support and they said to do the intialization but still it won’t work.

    Do you think it is because I had my PS4 for three years? And should I send it in to Sony just to get it refurbished or get a new one?

    • PS4 Storage says:

      I can’t give you a decisive answer until I check and diagnose your PS4 myself. But, in many cases, this is caused by a faulty hard drive. Changing it will possibly fix this issue.

      • Jazz says:

        My ps4 has been really slow to responding apps when I click on them. Yesterday I redownloded fortnite but the app kept freezing and crashing about 10 times. I then decided to go to settings and full initialize it which said it would take many hours so I decided to sleep it off and in the morning when I woke up I got a message saying “cannot start the ps4, cannot access system storage, press the power button for one second (until the system beeps) to turn off the ps4” now I’m thinking that I broke my ps4 by trying to full intialize it because it was lagging and the apps kept crashing

        • PS4 Storage says:

          When it lags and freezes, you MUST initialize it. If initialization doesn’t work, you must full format the PS4 hard drive by connecting it to a PC.

    • Jasmine says:

      I have the same problem. I’ve bought mine off of amazon around February and I believe it was refurbished. My ps4 does the exact same thing that yours has done. I’ve tried initializing it multiple times but no luck. Recently my ps4 has become very slow and responds very late to when I click on an app. It takes forever to load and when it does it just freezes and turns off. After waiting for the ps4 it turns back on with the ps4 logo only to shut off again. I’d really like a way to fix this because I had to pay for the ps4 on my own and as I don’t not have money to buy another ps4 I’d like some advice on how to fix this issue

      • PS4 Storage says:

        Try to format the internal hard drive by connecting it to a PC. Perform a FULL format (not quick). If this has resolved this issue, you may consider buying a new hard drive when the PS4 gets slow again later.

  6. Mario Torres says:

    My ps4 just keeps grazing and shutting off and then when it turns back on it makes it seem as if I unplugged it from the ac cable is that one of the signs that I need a new hard drive

    • PS4 Storage says:

      It’s nearly a sign that the PS4 memory (RAM) is malfunctioning or a part of the motherboard related, not the hard drive.

      • Jasmine says:

        Okay I have no idea what happened but basically my PS4 kept freezing and was very slow so I thought maybe I should full initialize my ps4. When I did try it said I would take many hours so I decided to sleep it off the following morning I woke up to the ps4 saying “cannot start, hold the power button for 1 second until you hear a beep” what should I do??

        • PS4 Storage says:

          Do as the message instructs you. If initialization doesn’t work, you need to format PS4 hard drive by connecting it to a PC. If you’re not savvy enough to do that, just take pull it out from its cage, and take it to a computer repair shop. Tell the guys there you want FULL format (not quick). It won’t cost you much (maybe just $5), as the process is too easy.

          • Jasmine says:

            Is a PC the only way to do it? Can it be done from a laptop?

          • PS4 Storage says:

            Yes it can, but you need then a USB external hard drive enclosure.

          • Jasmine says:

            Also is there a certain wire that I need to connect it to a PC or laptop?

          • PS4 Storage says:

            Yes. If you want to connect internally, you need a SATA data and power cables. If you want to connect externally (easier method), you’ll need a USB external hard drive enclosure. I suggest this one for this operation.

          • Jasmine says:

            The easiest method is to replace to hard drive itself right? I took my hard drive out and apparently it’s brand is Toshiba

          • Jasmine says:

            Is there any recommendations on hard drives for a ps4 slim?

          • Jasmine says:

            Would it be easier to just be a new hard drive completely for a ps4 slim? Do u have any suggestions on good hard drives? Also I had took out the hard drive yesterday to check what brand the hard drive might be so I can get a clue of what hard drive I should buy. The harddrive brand is Toshiba.

          • PS4 Storage says:

            I always recommend to upgrade the PS4 internal hard drive because it is a slow and obsolete drive (read more). As for our recommendations, please view this article.

  7. Harshikesh says:

    I brought my PS4 a month ago and now the HDD started to fail 😂😂

  8. Stan says:

    When i start my pS4 in safe mode and even initialize it it starts and then it brings the ‘Update the software to version 6.50 or later’..
    I even tried to restore it to default setting still in brings the above message and when i try to rebuild data it brings the ‘error su-41337, please turn off the PS4’.
    Help me guys am really stranded right now.

    • PS4 Storage says:

      Remove the PS4 hard drive and connect it to a PC and perform a FULL format on it. Now, put it again inside PS4 and try to install PS4 system software from scratch. This should resolve your issue.

  9. Ps4gamer says:

    After rebuilding the database and resetting the ps4 to new I keep on having the same problems. My ps4 takes 15 to 20 minutes to boot up a bit now I have to install my stuff again but when I finally press okay and set the language it let me wait for 30 minutes after that it normally shows my wifi settings but know it let me wait and after 30 minutes the system shuts down itself and telling me I cut the power….

    • PS4 Storage says:

      You have a serious hardware problem. Often it’s the hard drive that causes this. You better replace it with a newer one.

  10. Cesar says:

    My ps4 has been doing this
    https://youtu.be/lZCrGKQSJA4
    It’ll work for about 30 minutes then buzz and shut down. Also have had problems booting it up. It’ll boot up and stay on the blue light for a couple of minutes then shut down. Then I’ll turn it back on and it’ll tell me I improperly shuttled it down. I think it’s also important to note that I’ve been having some power surges lately and it has shutted my console a couple of times. Am not sure if that could’ve affected my harddrive or not

    • PS4 Storage says:

      It’s good that you have mentioned the power surges. Power surges literally damage the hard drive and makes the whole system crash and shut down. But before incriminating the hard drive, you better ensure the problem is with it. This is possible by either place it inside another PS4 and see how it performs, or by replacing your PS4’s hard drive with another one and see if the problem still happen or not.

      If you confirm that the hard drive is the source of the problem, I recommend that you replace it with an SSD instead of another hard drive. SSDs can resist power surges whereas HDDs can’t. I suggest that you check our guide on the best SSD for PS4. There we recommend high-quality SSDs with solid reliability that can serve you for years without an issue.

  11. Carlos says:

    Ok first of all ,my ps4 is old (black piano version)…. About a week ago when i triel to turn on my ps4 it entered safe mode and automatically performed storage check, it thens shows the message “cannot start the ps4 please insert and usb device with the recent update…etc” i tried doing that and it says it’s was unable to update. I then had to initialize the ps4, after that in the same day in some point when i tried to play a game the controller disconnected the game froze, the screen gone black and i could do nothing but hold the ps4 power button to shutdown, after turn it on again in system storage check at 10 % exactly the same “cannot start ps4” message. I tried initialize it yet again and was able to play for like 3 days, but today, when in the loading screen of a game , the ps button became unresponsive, the game took 10 min to load and after that the screen just turned black and had to hold the power button again to shutdown and at system storage check 24% ,again shows the “cannot start the ps4 “message. This problem is likely to be in HDD or could be something in a different hardware?

    Please help and sorry for my poor english

    • PS4 Storage says:

      Yes, most probably (95%) it is the hard drive. According to your description and the symptoms of the problem, the PS4 HDD is seriously malfunctioning and soon will totally stop working. But, worth it to say that, although it’s rare, the PS4 CPU might be the culprit. You can’t really be totally sure until you change the hard drive with a new one.

  12. Cesar says:

    Am 80% it’s the harddrive when I think about. Was having absolutely no problems until the power surges began. As soon as that happened I got these problems. At first I thought it was the USB but nope. Then I thought it was really dusty from the inside which it wasn’t that much but I still cleaned it. Nope. I forgot to mention that one day it said all my data has been corrupted. Every game installed I had the corrupted logo on it but a few seconds later my games began to pop up so I opened it and instantly crashed. Turned it on a couple of hours later and it worked for 30 minutes and then crashed again. Do I absolutely need a internal hard drive installed? Can I just take out my internal one and put a external one to replace it? Or will I need a internal one installed just so it can function properly? Btw thanks for the quick reply!

    • PS4 Storage says:

      The PS4 operating system cannot be installed on an external hard drive. So you must have an internal hard drive replacement.

      Please if you have resolved this problem, come back and tell us about your experience. This may help many others who have the same problem.

  13. Cesar says:

    I got a new harddrive and sadly it didn’t work

  14. Cesar says:

    I tried the new harddrive and my ps4 wouldn’t boot up. I installed it and all but as soon as I turned off my ps4 I had to initialize my ps4. So I put in my old harddrive and it worked fine til’ it shutted off like usual(about 25 minutes it lasted). I stopped playing that day and I tried it today one final time. I lifted the console (when I had it on) and it made that buzzing sound and turned off. So I decided to keep my ps4 vertical and see if perhaps it could help with the heat or wires connected to it. And strangely enough it’s been on for a good 6 hours without shutting off. Turned it off and it began to properly turn on again. I have no clue why keeping it vertical helped? Perhaps the heat?

    • PS4 Storage says:

      It’s very strange how the new hard drive doesn’t work, yet the old one still works. I am sure there’s something wrong here.

      As for the case you described, no, it is still the hard drive. Probably the position of the “R/W head” has slightly swerved due to the power surges and when you position PS4 vertically it just goes to its original location. I cannot really be totally sure without diagnosing the hard drive myself.

      Anyway, thanks for telling us about your experience, that’s really much appreciated. May someone benefit from it.

  15. Fredy says:

    I was playing FIFA 19 and my game freeze and then continued, then i was going to play RDR2 but loading times were so much longer. (They were almost instant). Then my Ps4 started to freeze on the menu and continued, but then, it froze up and i had to disconnect my cable.

    The problem keep happening and i rebuilded my database but didn’t work, i initialized my PS4 and worked for an hour, but then, the same problem happened, then my ps4 cannot initialize it, i disconnected it, and initialize it and worked again but keeps freezing and i have to initialize it again, so i cant use my ps4.

    I had some power surges last month.

    Oh, and last month my PS4 after checking storage told me to reinstall via usb, i selected cancel and it booted up normally.

    I think is my hard drive but i’m not sure.

    • PS4 Storage says:

      Yes, most probably it’s your hard drive that needs replacement. I can tell you this is by 95%. I cannot give you a decisive answer until I personally check/diagnose the affected PS4 in the real world.

      If you suffer from power surges, you better go for an SSD. Get a good SSD for PS4 and you’ll be safe in this regard, as SSDs are not affected by power surges, unlike mechanical hard drives. If you still want a mechanical hard drive, pick one from the PS4 HDD list.

      • Fredy says:

        Hey! I Checked my hard drive with Crystaldiskinfo and it says “Health status: Caution:” and “Number of reallocated sectors: 978” so i think this might be the problem, should i replace my hard drive right?

        • PS4 Storage says:

          You can perform a FULL format first and check its health again. If it doesn’t change, then yes, replace it. Otherwise, in many cases this will fix bad sectors and other issues.

  16. Carlos says:

    My PS4 has been displaying weird colors and tears in the screen. This only happens on some games. Madden 19 & 18, sometimes GTA V, just recently COD Black Ops 3. Black Ops 3 didn’t have this issue my first play through a few years ago. Any idea what is causing this? I haven’t seen anyone anywhere post a similar issue and it’s hard to put in words. Check out the video https://youtu.be/7UdV6O1lFPg
    https://youtu.be/JjVMpG8Mlto
    https://youtu.be/OFBmHmHRwtU

    • PS4 Storage says:

      This is certainly caused by a faulty VGA. Take it to a technician for a fix.

      • Carlos says:

        Will a faulty VGA also cause a game to crash? I have a digital down load of spridee-man, the game keeps crashing, sometimes it doesn’t make it the home screen before crashing other times I can play for. 3 minutes and it will crash. Is this the VGA causing this also.

  17. Tom W says:

    Thanks for your articles. I’ve been reading them as I try to resolve my recurring issue with ce-34878-0 errors. Started with a back up, initialise & restore, & last weekend replaced the hard drive with a firecuda SSHD. But within an hour tonight I had two 34878-0 errors again. Any ideas before I give up & just go buy a new PS4? Thanks

    • PS4 Storage says:

      Hi Tom. You don’t need to buy a new PS4 if this is your case. Any experienced technician can fix this issue. I think the SATA port of the PS4 motherboard is malfunctioning and probably the whole interface needs replacement. It won’t cost you more than $20 to fix that. So, save your money and don’t buy a new console.

  18. BlackDahlia says:

    Hey there PS4 Storage, stumbled upon your article by chance, and maybe you can help me out. My PS4 gets stuck in a boot up loop, it starts up normally with the white light, I get to the white PS4 logo with black background as the light goes to blue, then I hear two clicks and the cycle starts again. Safe mode hasn’t helped me, I tried rebuilding the database and couldn’t even use the function since it tried taking me to the PS4 menu. A very good friend of mine is really in to PC, so he looked at it and thought it might be the hard drive. But upon further inspection their doesn’t seem to be any physical damage to the hard drive, but when he hooked it up to his tower it wouldnt even register that it was connected. Wiping my hard drive is the absolute last resort, I am more than happy to buy a Seagate firecuda and upgrade but I dont want to waste my money if the HDD isn’t the issue. Seen or heard of anything like this before? Thanks in advance, I will take any ideas or thoughts you have because I’ve been struggling with this for over two weeks now, nobody online seems to have my exact problem.

    • PS4 Storage says:

      Yes, I have seen this problem before and the culprit was the hard drive. There were bad sectors that caused that situation. I don’t say that the solutions for all cases are the same, and I can’t give you a decisive answer without checking and diagnosing the faulty PS4 personally in real world.

      Though, I suggest that before “incriminating” the hard drive, you have to give it a last chance. Connect it to a PC and perform FULL format (not quick format), then use it again inside your PS4. You will need to install the PS4 system software from scratch. If this doesn’t fix the problem, the hard drive is not responsible. It can be a defect in the motherboard.

      Please provide us with your feedback on our suggested solution. This will definitely help other users and ease their lives.

  19. Jack says:

    I’ve been having major troubles with my ps4 for nearly 2 weeks now, it started when i pulled the power cord out when it was still in rest mode. I’ve tried everything in safe mode from rebuilding database to re initializing the ps4 from a USB stick but no luck.. it takes forever to start up and freezes after maybe 15mins, error message ce-36329-3 just popped up, do i need a new HDD? thanks for your help

    • PS4 Storage says:

      Most probably bad sectors have occurred in your hard drive. You don’t really need a new hard drive if the old one is still functioning. You better perform a FULL format on a PC then check whether this fixes the problem or not. Otherwise, you’ll need to take it to a repair shop to figure out the real problem.

  20. Jack says:

    Everytime i start it up, i have to either rebuild data base or it has to check system storage etc, i just read BlackDahlia’s post and my issue sounds similar to his but im able to get to the main menu

  21. Jack says:

    Thanks for the link, appreciate the help! Do you know what the cable is called that i need to connect the HDD?

    • PS4 Storage says:

      You can get an external hard drive enclosure for this operation. Otherwise, just connect the SATA data cable and power cable to the HDD, and you’re done.

  22. Jack says:

    Cheers mate, once i get a cable ill let you know how it went! 🙂

    • PS4 Storage says:

      Much appreciated.

      • Jack says:

        Hey mate, finally got my cable haha, trying to do a full format but all the options are greyed out? Help/Delete Volume are the only ones i can choose.
        Why do you think that might be?

        Thanks again
        Jack

        • PS4 Storage says:

          Delete the volume first, then the format button will appear next time.

          By the way, after formatting the volume, try to use the CHKDSK utility.

          Go to [This PC] right click your PS4 hard drive, and pick “Properties”.

          Then turn off your PC, and pull out the PS4 HDD.

          • Jack says:

            Thanks for the quick help and reply, which volume do i have to delete? is there more than one? I tried uploading a SS of my disk management but couldnt work out how to,

            Thanks,
            Jack

          • PS4 Storage says:

            It’s only one volume only. Delete it then format. You can upload your screenshot on any image hosting and send us the URL in your comment.

          • Jack says:

            Thanks again mate, link to my disk management: https://gyazo.com/a1cc7cb82e5e1c0b630ef113ec3163e5

            When i right click the ‘allocated volume’ New Simlpe Volume shows up, do i click that?

          • PS4 Storage says:

            Ah I see now. You have to delete all volumes first until it becomes one unallocated volume that occupies all the storage space of the hard drive. Then, right click this unallocated volume and use the FULL size of it. Afterwards, format it as I illustrated previously.

            Hope I am clear enough on that. If not, please don’t hesitate to ask for more explanations. We’re here just to help.

  23. Jim says:

    My PS4 is giving me errors and saying the database is corrupt. Last code is CE-32995-8. I play 2K19 a lot and it keeps giving me corrupted errors. It’s at the screen connect usb storage device that contains an update file for reinstallation for version 6.71 or later. I’ve reinstalled many times and it lets me play a few days and corrupts again. Do I need to replace the hard drive?

  24. Laura says:

    My PS4 has started to give me the error ce-347878 every time I try to play Monster Hunter World. Sometimes the game is able to run for 2hours without crashing, sometimes it crashes under five minutes. I have tried all the basic recommended steps, initialization, installing the game again and rebuilding the database. Nothing has helped. I have also cleaned the fan but that didn’t help either. I dont remember really getting this problem with any other games. My ps4 is the first version that came to the market. Could this be a hdd problem? Or is it something else? Im kinda running out of options and starting to think about getting a new ps4.

    • PS4 Storage says:

      Don’t waste your money on a new PS4. Most probably it’s a problem related to incompatibility of your game with the installed version of PS4 system software. Here, you can’t help but wait for a new update to fix that error.

      There’s another possibility that there’s a bad sector on your hard drive where the game files are installed which causes such an error. To get over it, you need to perform a FULL format (not quick) on the hard drive then install PS4 system software from scratch. This will restore the degraded performance and fix the bad sectors. If this didn’t work, then surely it is an incompatibility issue.

  25. Laura says:

    I tried the full format already and it “helped” for a while (few days) but after that the game started crashing soon again. It really sucks, mhw is my favourite game and I was hoping to do some grinding before the dlc gets released. Now Im not sure can I even play that on my Ps. Could it really be just a incompatibility problem and my only option is to wait for a update? These past few days I have not been able to play even for 15minutes without the game crashing..

    • PS4 Storage says:

      If it “helped”, this means the problem is in your hard drive. It’s dying and needs replacement.

  26. Jack0_x says:

    Hi, my PS4 runs slower than it used too! Games like Spider man give me corruption errors no matter where you are in the game. Games like FIFA lag during gameplay even offline! Games like The Division 2 take 5 hours to copy from the disc and the system system takes around one minute to speed up when you first login to the PS4.

    All this happened after the 6.00 patch and when it shut off due to excessive RAM usage. Is this a mechanical failure or just bad sectors in the drive?

    • PS4 Storage says:

      I cannot really tell. You should first try to initialize PS4, if it doesn’t work, pull out the hard drive and connect it to a PC and perform a FULL format (not quick format). This will eliminate any bad sector on the drive and restore its performance. This should work for a while until the drive fails again. But if you experience this, it means the hard drive needs replacement. Try and provide us with your feedback.

  27. Morel says:

    Hey, I bought my ps4 few months, I don’t even think I’ve had it for 6 months yet and few days ago while I had just finished playing a fortnite game a message popped up that said: cannot continue using the application the data for the following application is corrupted fortnite …
    Straight after seeing this, I went on youtube and searched up Error CE-30005-E and tried everything. Initializing Ps4, installing and deleting the app 12 times lol. After reading a lot of your comments, I don’t really think its the hard drive that has a problem but your the , I’ll let you tell me. Here are the things that I have been experiencing so you can understand the issue more : Freezing , lag , Fortnite game barely loads I can’t see anything(Horrible Fps).This happens even when I’m on 40 ping. This started a week ago and I’ve NEVER physically damaged my PS4 and whenever I try to talk to Ps4 support takes like an hour to get a short answer. Can you please help me find a solution ?Lol at this point I might just giveaway my Ps4 because these last few weeks I’ve so had so many issues playing. This is my last hope to find an actual solution that works or I’ll just simply give up and buy an Xbox. Thx once again

    • PS4 Storage says:

      Tell me first, do you experience this issue with all games, or just that particular one?

      • Morel says:

        Yes with every game

        • PS4 Storage says:

          Ok, then you have a hardware problem. If you’re sure enough that it is not the hard drive, then it’s most probably the VGA. You should take it to a technician to fix it for you because simply you can do nothing in this concern.

  28. Morel says:

    Yeah but I wouldn’t gain anything from that I would just lose more money, wouldn’t it be better if I traded my Ps4 slim for a brand new on eat Eb games and how much do used PS4 slim cost and it’s barely been used? Also I’ve only used 20Gb max. Hope to get an answer fast.

    • PS4 Storage says:

      No, taking it to a technician would cost you much less money than getting another PS4. Take my advice and you won’t regret.

  29. Chakari Brown says:

    My ps4 keeps freezing on every single game I play. Just got this new ps4 yesterday and its still not letting me play my games. I keep getting error code ce-34878-0) I have tried re in talking system software and the game multiple times, initialized multiple times, traded my old PS4 in for this new one so I can’t get my old hdd back and just really confused on what to do now. Nothing I have found has helped me.

    • Chakari Brown says:

      It has been doing this for 5 days. Only one game works and earlier today it kicked me off of YouTube with the same error code

  30. Jack says:

    Thanks again for the reply, i deleted all the volumes so its one big unallocated volume, but it wont let me click anything other than; New simple volume, Help or Properties..

    Sorry for the late reply, hope you can shed some light haha

    • PS4 Storage says:

      Hi again and welcome back. Click New Simple Volume, choose the full storage space, then format.

  31. Jack says:

    Hey mate, thanks again for the detailed instructions, formatting the HDD now :).. if the problem still occurs you think it might be something else?

    • PS4 Storage says:

      Well, you need to do the last action by doing “Check Disk” then format it again via DOS. If it doesn’t work, we can think of another possible reason for this issue.

  32. Jack says:

    I just done a “Check Disk”., it showed no errors were found.. Can you please explain how to format via DOS?

    • PS4 Storage says:

      Restart your computer while your PS4 hard drive is connected. Keep pressing F8 until you see this screen (see image below). pick the third option “Safe Mode with command prompt”.

      I assume that the letter assigned to PS4 HDD is E, so you type this command: format e:

  33. Ainsley says:

    My ps4 freezes but not has much has I used to I tried everything initializing data, new HDMI,Cleaningg rebuilding dust,database,new power outlet deleting notifications my WiFi is 70 download speed and 4.6 upload speed my games are Also very laggy even if it isn’t online the ps4 use to turn of by its self but it hasn’t done it in a while any help on what I should do.

    • PS4 Storage says:

      In this case, it’s either the hard drive or video card. To check whether it’s the hard drive or not, you have to perform a “FULL” format on it via a PC. Then install PS4 software from scratch and see if this works or not. If not, the video card is the main culprit.

  34. HUZAIFA says:

    WHEN I WAS UPDATING FORTNITE SUDDENLY MY PS4 HANGED AND I HAD TO DO EMERGENCY SHUT DOWN . AFTER WHEN I POWERED ON THE PS4 AGAIN IT SHOWED THE PS4 WAS NOT SHUT DIWNED PROPERLY PLZ WAIT IT IS CHECKING THEN IT STARTED THEN WHEN I WAS ON HOME SCREEN IT SHOWED THE PS4 DATABASE IS CORRUPTED. THEN IT SAID PS4 IS RESTARTING THEN IT WOULD NEVER RESTART SO I UNPLUGGED THE PS4 POWER CORD THEN PLUGGED IT IN AGAIN THEN IT SHOWED NO SIGNAL ON MY MONITOR AND THE BLUE LIGHT WAS BLINKING NON STOP TILL 1 MIN THEN IT SHOWED PS4 LOGO THEN AFTER MUCH TIME STILL THE BLUE LIGHT WAS BLINKING THEN IT STARTED AND WHEN I GOT TO HOME SCREEN IT AGAIN SHOWED DATABASE IS CORRUPTED. THEN AGAIN I REMOVED THE PS4 POWER CORD I TRIED IT FOR 3 TIMES IT WAS THE SAME. THEN I WENT TO SAFE MODE AFTER I CLICKED REBUILD DATABASE BUT NOTHING HAPPENED THE BLUE LIGHT WAS BLINKING ON BLINKING AND IT SHUT DOWNED ITSELF. I WAS CONFUSED BUT I DIDNT TRY TO INITIALISE . MY PS4 IS ALMOST 4 YEARS OLD. ITS FIRST GENERATION 500 GB HDD I THINK THE HDD LIFE SPAN IS NEARLY OVER SO DOES THE PROBLEM WILL FIX IF I REPLACE IT WITH A NEW HARD DISK. IF YES RECOMMENDED ME SONE 1 OR 2 TB HDD FOR MY OG PS4 OR SDD IS BETTER I CANT CHOOSE WHICH ONE TO BUY.CAN YOU PLEASE REPLY ASAP. THANK YOU.

    • PS4 Storage says:

      Before accusing the hard drive you have first to initialize PS4 and see how things happen. If that doesn’t work, you need to connect the hard drive to a PC and perform a full format (NOT quick). This would fix any error on the hard drive.

      After doing these two things, if the problem persists, the source of problem is mostly in the video card, not the hard drive.

      You must do these tests yourself before “venturing” with a new hard drive and wasting your money.

      If you find the hard drive is the problem, you can buy an SSD, which is the most reliable storage device. I recommend Samsung SSD 860 QVO

  35. Jack says:

    Hey mate, having some trouble putting my laptop into safe mode, do I need a desktop computer to use safe mode? I tried running it via msconfig but not having much luck 🙁

    • PS4 Storage says:

      That’s strange. Laptops are just like Desktops in this regard. Maybe your Windows OS installation is corrupted. But no problem, you can still perform this action via MS-DOS command.

      Go to start menu, type in the search box: CMD, and there you are! Now, try to format it with the format command as illustrated earlier.

      • Jack says:

        Thanks again mate! What should i do after i format the hdd via MS-DOS command, do i need to download the PS4 system software?

        • PS4 Storage says:

          Yes, download it separately on an external storage device, preferably USB flash drive. Follow the instructions illustrated here.

  36. Jack says:

    Also I’m using windows 8 on my laptop

  37. Huzaifa says:

    THNX FOR THE QUICK RESPONSE I WILL INITIALISE AND IF THAT DOESNT WORK CAN YOU TELL ME HOW TO FORMAT MY HARD DISK CONNECTING TO MY PC.

  38. Drew says:

    Hi, for the past 3 months now I have been experiencing crashes/freezes while I’m playing a game and then it says my game file is corrupted. I’ve done extensive research trying to figure out the problem and I know for sure that it’s not the games that are corrupted. I am almost 100% sure it’s the HDD. I’ve updated my system software numerous times, which I can only do through safe mode and I don’t know if that’s an issue. When I update the system software and my issue persists, I update it again and it says the same update I’ve already updated is still available. I also don’t know if that’s the issue. I also have rebuilt my ps4 database along with initializing my ps4 numerous times. My ps4 will work on occasion, but it is very rare and lucky for it to work without a game corrupting. So far I’ve come to two conclusions on a possible solution. Either replace my HDD or do the FULL Format operation. You’ve mentioned it in the article above but I couldn’t understand. If you could get back to me as soon as possible with the best solution to fix my issue along with the amount of time it would probably take to fix it, that would be amazing. Thank You!

    • PS4 Storage says:

      If you suspect it’s the hard drive based on your experience, the first thing you have to do is to perform a FULL format (not quick). This is supposed to eliminate bad sectors and any errors on the disk, even though it might be temporary, but at least you’ll verify whether it’s the hard drive or not.

      So, just pull out PS4 hard drive and connect it to a PC, either via an external hard drive enclosure, or internally via connecting it with the relevant cables.

      Make sure to do this while your PC is turned off. Now, restart your PC and let it recognize the newly-connected hard drive.

      Afterwards, you will see the new hard drive icon appearing on the “This PC” window. Right-click on it, you will see the “format” option as one of the list item. Just pick it and follow the steps.

      Any further help you need, please don’t hesitate to ask. We’re here to help.

  39. Huzaifa says:

    HI I INITIALISED AND TILL THE MAIN MENU IT WIRKED PERFECTLY FINE BUT WHEN I SIGNED INTO MY PSN I SHOWED RECOVER DATA FROM ANOTHER PS4 AND I DIDNT PRESS ANYTHING THEN AGAIN IT SHOWED DATABASE IS CORRUPTED.

  40. Huzaifa says:

    HEY I AM BACK AND I AM HAPPY TO SAY THAT AFTER INITIALISING I REBUILDED THE DATABASE AND IT IS WORKING FINE BUT IT IS WAY TOOO SLOW VERY VERY SLOW EXCEPT THAT THE GAMES ARE ALSO STARTING SO DAMN SLOW EVERYTHING IS LAGGY AND SLOW IN MY PS OTHERWISE IT IS WORKING DAMN GOOD AS I CAN SIGN IN INSERT DISK OPEN STORE WATCH YOUTUBE.BUT EVERYTHING IS LAGGY AND SLOW.

    • PS4 Storage says:

      Ok, now it seems the issue is determined. Your hard drive is the source of problem. You need to perform a FULL format on it to eliminate its errors.

      Be noted that this is a temporary solution that might last up to a few months before the total collapse of the hard drive. We just need to be 100% sure that the hard drive is the real problem, nothing else.

      So, just pull out PS4 hard drive and connect it to a PC, either via an external hard drive enclosure, or internally via connecting it with the relevant cables.

      Make sure to do this while your PC is turned off. Now, restart your PC and let it recognize the newly-connected hard drive.

      Afterwards, you will see the new hard drive icon appearing on the “This PC” window. Right-click on it, you will see the “format” option as one of the list item. Just pick it and follow the steps.

      Any further help you need, please don’t hesitate to ask. We’re here to help.

  41. Huzaifa says:

    THNX FOR THE QUICK RESPONSE. BUT DO YOU KNOW FROM WHERE CAN I GET TGE CABLES OR ATLEAST WHICH CABLES TO CONNECT TO MY PC. I AM READY TO REPLACE IT WITH A NEW HDD IS IT REALLY THAT IMPORTANT. THEN CAN I DO IT WITH MY LAPTOP OR A PC IS COMPULSORY AND THE REQUIRED CABLES ALSO PLZ. THANK YOU

    • PS4 Storage says:

      Just take it to any computer repair shop and tell them to FULL format it for you. It will take only 5-10 minutes and will cost you almost $3. That’s much better than buying cables that you’ll only use once.

  42. HUZAIFA says:

    IS IT REALLY NECESSARY AS I AM GOING TO BUY THE HARD DRIVE TODAY AND INSTALL IT AS IT WOULD BE DIFFICULT FOR ME TO GO TO THE COMPUTER REPAIR SHOP. SO I WILL BUY SSHD OR HDD BECAUSE SSD WILL NOT RUN AT ITS FULL POTENTIAL. IS THERE ANY RULE THAT I SHOULD FORMAT BEFORE REPLACING THE HARDDRIVE……… 🙂 THANKS FOR ALL YOUR HELP TILL NOW……….

  43. HUZAIFA says:

    AND BTW I HAVE TO TELL YOU A VERY IMPORTANT THING THAT MY PS4 IS MAKING NOISE AS LOUD AS A FIGHTER JET AMD IT IS BURNING SO FREAKING THAT I COULD BOIL AN EGG AND MAKE AN OMELET LOL…….

    • PS4 Storage says:

      If this is the case, then yes, your hard drive needs immediate replacement. Good luck with the new one.

  44. HUZAIFA says:

    THANKS FOR THE QUICK RESPONSE AND AFTER INSERTING THE NEW HARD DRIVE I WILL TELL YOU IF ANY THING BAD OR GOOD HAPPENS. SO I AM VERY MUCH HAPPY FOR YOUR KIND HELP.AND QUICK RESPONSE.

    • PS4 Storage says:

      You’re always welcome any time! Also, I am anxious to know what’s going to happen when you use the new hard drive. Don’t forget to provide us with your feedback.

  45. HUZAIFA says:

    SORRY FOR MY LATE RESPONSE. I JUST INSTALLED A 2TB NEW HARDDRIVE AND ITS WORKING VERY FAST LIKE A BRAND NEW PS4. AFTER ALL THIS TIME NOW I CAN ENJOY PLAYING FORTNITE WITHOUT DELETING OTHER GAMES. THNX FOR ALL YOUR HELP…..

    • PS4 Storage says:

      I’m glad that you have finally resolved this issue. Thanks for the feedback, that’s much appreciated.

  46. Chakari Brown says:

    Still no comment for me? Ps4 is still broken. Like 4 of my games work out of 80. The rest freeze and crash my system. I don’t know what to do anymore. PlayStation support was no help at all. I have tried initializing, rebuilding database, reinstalling system software, updating system software, resetting to default settings and deleting and redownloading everything. Did all of this multiple times and it still doesn’t work. Ps4 is like 2 weeks old, never been dropped. I have no idea what to do or who to ask anymore so I would really appreciate some help if you could. I am a hard core gamer and have been for over 10 years now. It sucks to be limited to only 4 games I’ve already played extensively. Please help!

    • PS4 Storage says:

      Sorry for not coming back to you soon with a response. Surely I have not noticed it among the heaps of comments we received lately.

      One thing you MUST do here, which is to FULL format your hard drive. There’s probably some bad sectors on your hard drive that cause all this.

      Do you know how to carry out this operation? If you don’t, please come back and we’ll be please to illustrate it for you.

  47. Jack says:

    Hey mate 😀 just finished formatting the hdd, plugged ps4 back in, reinstalled system software, and my ps4 is now running great! seems faster than what it was before the error occured! Thanks again, very much appreciated! 😀

    • PS4 Storage says:

      You’re most welcome. Thanks to you as well for the nice feedback. Just note that when your hard drive starts causing problems again (I guess this will happen after few months), that time only you must seriously consider replacing it, as the second delinquency is a bad omen for a serious failure.

  48. Chakari Brown says:

    No I do not know how to format the hard drive. Thank you for answering me I’ve been having this annoying problem for weeks now and I really appreciate the help.

    • PS4 Storage says:

      You need first to connect the hard drive to your PC via the hard drive cables. If you have only a laptop, you need an external hard drive enclosure for this process.

      Afterwards, follow the instructions illustrated on this page. Make sure to unckeck the “quick format” option.

      https://www.windowscentral.com/how-format-new-hard-drive-windows-10

      Otherwise, if you can’t connect your PS4 HDD to a PC, you better take it to any computer repair shop and ask the employee to full format it. It will take less than 10 minutes and it won’t cost you more than $5.

  49. Slicksnelson says:

    I was playing a game online when the issues started.. first lag and disconnections, then the in game menus stopped working properly..followed by the in game music and sound effects cutting off/on. Persisted a couple days before I got frustrated, bc at this point my home(playstation) menus began to show symptoms also. Hitting PS button would take awhile and the option boxes would be empty(capture gallery, library, etc.) .. The same problems I was having in game. Started doing research and performed a hard restart.. which made problem worse could no longer get past main menu of any game .. Meanwhile, the playstation froze and turned itself off twice loading simple operations. Tested without network connection problem persisted.. so I initialized. Upon getting the system back on it seemed initialization had not worked.. but I took it to a different house with different network and outlets. When first turned on everything seemed fine even played a single round in a game before falling asleep. Now is the next day and problems are back.. everything is loading slowly, and I can open up games but I am unable to connect to any online services in game. Could this be a hard drive issue ? Or something further ?.. I feel some signs point to network, is it possible something within corrupted to now it can be connected to internet but can not connect to any online services(such as EA, rockstar, etc.)..

    • Slicksnelson says:

      I feel it’s important to note .. prior to the first symptoms I have had absolutely no problems out of this system.. it’s less than six months old and Ive taken off the top and checked to eliminate the possibility of dust or overheating. Also, I’ve noticed while attempting to download a disced game to test after all mentioned above the system makes this short but high pitched squeal like it’s struggle to process the disk. This system is a PS4 pro.. space is less than 1/4 full and kept well ventilated. Never many trouble out of home network prior ..though my roommate did switch our shared WiFi to paused or bedtime mode in the middle of me playing .. which oddly enough didn’t throw me offline .. didn’t find out till next day (why I tried the system at a different location).. sorry if this is redundant

      • PS4 Storage says:

        I think your hard drive needs maintenance as it suffers from bad sectors.

        What you have to do is to pull out the PS4 Pro hard drive, connect it to a PC, and perform a FULL format. This will restore the hard drive performance to its original state.

        Later, you need to re-install PS4 operating system and all your games.

  50. Slicksnelson says:

    Would it be quicker/easier to just replace the hard drive ? I don’t have a home PC, which would be problem with that option.. if so is there a hard drive you’d recommend that be at least as good as what’s in the pro already ? I play a lot of large lobby multiplayer type games . Thanks for the quick response.. hard to find some insight on this topic online .. afraid I made things worse self diagnosing in forums and troubleshooting before everything gave out

  51. Slicksnelson says:

    I’m looking at about 100 dollar or less price range on the hard drive .. worried about putting too much money into it in case that doesn’t solve the problem.. The system is basically brand new, hoping I won’t have to replace it ..

    • PS4 Storage says:

      The best way for you to go through is to take the PS4 Pro hard drive to a computer repair shop. It won’t cost more than $5 to just ask them to FULL format it for you, as it’s a very simple and easy process.

      This is the cheapest option for you. If it proves to resolve this issue, that means your hard drive must be replaced within few months (when it fails again or starts causing errors).

      I suggest that because I cannot instruct you to get a new hard drive while I am not fully sure that it’s the source of problem, understand? Otherwise, you can check this post to get the best hard drive for your PS4 Pro.

  52. Slicksnelson says:

    I understand… thanks again for the response . I will try to find one and in my area to take it in.. I guess my question is once they format it for me .. will I be able to set everything else up from there at home ? (Reinstalling PlayStation operating system) without a pc.. sorry if this is dumb question. Have never had to work on my system like this ..

    • PS4 Storage says:

      You only need to download PS4 system software (the full package) on a USB flash drive, then the installation is so easy. Just visit this page for more details.

  53. Slicksnelson says:

    If getting the reformatted hard drive back in doesn’t fix the problem .. does this suggest a motherboard issue ? And not worth buying a new hard drive after that ? . Will give you some feedback on whether it worked as soon as I can get it back in.. thanks again

    • PS4 Storage says:

      I don’t like to assume anything before checking the hard drive first. Let’s see how things go with you. Please come with your feedback once you try it. Thanks

  54. Anfrenee Bazemore says:

    I’ve tried rebuilding the database. Now it just restarts..I’ve also bought a Seagate backup plus slim 2b but that doesn’t seem to be working either. Help

  55. Anfrenee Bazemore says:

    It wont let me initialize ps4

    • PS4 Storage says:

      You need to connect it to a PC and perform a FULL format. This shall resolve your issue. If you don’t know how, just take it to any computer repair shop and tell them to FULL format (not quick) the hard drive. It’s a very simple and fast process that won’t cost you more than $5.

  56. Laura says:

    I asked for help on this page about a month ago, my problem was getting error CE-347878-0 every time I played. I had tried all the things the official PS4 support page tells u to do I also had rebuilt the database and cleaned the ps4. None of those helped and I was instructed to replace the hard drive. And on this weekend I finally got to it. An IT guy replaced the hard drive, properly cleaned my Ps and replaced the thermal paste. At first it seemed all my problems were gone, ps was a lot faster and it didnt overheat. But after 4 hours it crashed. The next day it crashed after 2hours, then again after 30min and then after 15min. So even though the hard drive was replaced the problem persists. What could cause the problem? Could it be something in my save files? though I have never gotten a error code for that. I’ve kinda now lost all hope for my current ps4 and Im mostly worried that if I get a new one the problem will just carry on with my back up data.

    • PS4 Storage says:

      If the situation is just as you described, your PS4 undergoes hardware defect. You didn’t have to replace the hard drive in the first place, rather you simply needed to FULL format it. That would be a much cheaper option that we always advise PS4 users to do in similar situations before considering a new hard drive replacement. That will save you the price of a new hard drive and allows you to confirm whether it’s the hard drive that fails or just another hardware part.

      Anyway, the source of problem apparently seems in the storage device. The CPU cannot properly read data from the hard drive. Either because the hard drive itself is malfunctioning, or the CPU is declining. Sometimes it’s the RAM memory that is going bad. But in general, tell your IT guy to FULL format (not quick) the new hard drive by connecting it to a PC and perform the FULL format operation there. Then install it into your PS4 again, and see if it works fine or not.

      If NOT, then be sure that it’s either RAM or CPU, as your console is not properly reading data transferred from the hard drive.

  57. Laura says:

    Im pretty sure the IT guy already did the full format on the new hard drive before installing because it was a slightly used drive, also my original one was on the verge of death when he checked it so it was better to switch it into a new one. If it is a RAM or a CPU problem is there any way to fix it?

    • PS4 Storage says:

      You can’t really be sure. I am a technician myself and I usually do a quick format (it’s much faster and saves time) unless I notice a serious issue with the hard drive.

      What I am telling you is to confirm that a FULL format has been applied to that hard drive. If not, try it as the first step to overcome this problem.

      Otherwise, if it’s the RAM that causes errors, take it to a technician and he will replace it for you. If it’s the CPU, the whole PS4 must be disposed of.

      In all cases, if the PS4 HDD FULL format doesn’t work, you must take it to a technician to check it for you. You can’t do anything else in this regard.

  58. Anees says:

    My PS4 crashes on all my games it shows me the error code CE-34878-0 I have tried every single step can you please tell me what to do😫

  59. Kevin says:

    I have a PS4 pro and it’s been acting extremely weird lately. I’ll turn it on and everything will be sluggish and run slow. After two days of this happening I contacted PlayStation support and they told me to restore the PS4 to default, rebuild the database, and initialize it if the problem continued to occur. I’ve done all of these and I continue to get the same error codes. One being CE-38603-0 and the other being CE-30005-8. These error codes come up when ever I try to start up Fortnite. I can run other games but they’re still sluggish. I’ve deleted Fortnite to see if that would fix the sluggish problem and sadly it didn’t. I hope you can identify the problem.

    • PS4 Storage says:

      Yes, the hard drive needs maintenance as it’s malfunctioning and cannot handle data properly. Simply, connect it to a PC and perform a FULL format on it (FULL not quick, be cautious). This shall eliminate almost all sorts of errors the hard drive undergoes.

  60. Jixzy says:

    Can u recommend SSD’s for a ps4 slim not too expensive. Perhaps under $100. If not do you have any HDD to recommend for ps4 slim?

  61. James Barnett says:

    need some help got a ps4 it was full of dust to the point the fan was not moving cleaned it did new CPU compound did a full format with it 15 partitions it thinks it needs new install of 6.72 now it will work about 15 to 20 mins then freeze no matter what i am doing or not doing no fan ramp ups or nothing now am at a loss

    • PS4 Storage says:

      if it works for some time then freezes as you described, it means the CPU is overheating. You need to make sure you cleaned EVERYTHING in the PS4, including the air outlets. If that still didn’t work, probably the thermal paste needs replacement.

  62. Jack says:

    Hi again, im having some trouble with my ps4.. I ran a full format on my hdd about a month ago which fixed it for a while but now having problems. should i try initializing etc again or is it time for a new hdd? also are you able to help with formatting laptops/upgrading from windows 8 or do you only work with ps4s? i was thinking of using the hdd from my laptop and trying it in my ps4.

    thanks for all your help,

    thanks

    • PS4 Storage says:

      I can help you in all of that, don’t worry. Sorry for the late response by the way.

      As for your PS4 hard drive, I want to ask you first: what problems are you having now? And do you hear any clicking/grinding sound coming out from the hard drive?

  63. Sanjar says:

    My ps4 got error ce-30005-8 after downloading an update for Fortnite. i rebuilt the database a few times didn’t work so i formatted the drive (internal) to expat and initialized it (reinstalling the software) just downloaded it and it starts booting up i get the screen and all but then freezes

  64. Nicholas Herrera says:

    I just bought a game but now when i play it. It takes forever to load up and it frezzes up every other second. Please help me figure it out please!!!!!!

    • PS4 Storage says:

      Is it just that game or every game? If it is only that game, probably you need to check the health of its disc, as it might be dirty or scratched.

  65. Alec says:

    My PS4 keeps freezing like crazy then shut down by itself this happens every time I play with it but sometimes idk it works fine I’ve tried almost everything thing but still nothing my PS4 is pro and not even 9 months old should I smash it or what and thanks for the your tips

    • PS4 Storage says:

      These are the symptoms of hardware failure. It is either that your PS4 is overheating or you have a defective hardware part. Since it is only 9 months old, it means it’s still covered with the guarantee. Before going through this route though, try to full initialize PS4. If that doesn’t resolve the issue, contact your vendor and ask for a replacement or a fix.

  66. Ameya says:

    I have a PS4 slim console that I bought from Amazon (sold by Amazon). I play a lot of Call of Duty Black Ops4, GTA online and stuff. From the past 3-4 days my PS4 has been running very slow. Sometimes, when I’m browsing through the menus, it slows down and gets stuck for a good few seconds. So yesterday I was playing Call of duty Black Ops 4 and I could see rendering issues on some of the maps during the game. The graphics were choppy at times. At first I just thought it could have been a network issue or an issue with the game lagging which could happen. I have a decent internet connection (90mbps). The next day, I set a game for download from the playstation store, it was downloading OK for the most part. I wasn’t playing other games or doing anything else on the console while the game was being downloaded. After the game was half downloaded, the whole system froze while I was navigating the notifications menu. It stayed stuck for more than a minute. So I pressed the power button on the console for a few seconds but still nothing. It didn’t turn off and it stayed the same. I finally had to unplug the power cable and reconnect it. When I did, the console got stuck on “Checking system storage” at 25%. I called up Sony support and they advised me to do the software initialization via the safe mode. That went well and the system rebooted. However, the system still runs very slow with literally nothing on it after the OS installation. I’m an IT guy and know the software/hardware issues that could be affecting the console. I signed in with my PSN and tried re-downloading Call of duty Black Ops 4. However, while navigating the menu, the system froze again and I had to reboot the console. Also, the download happened at a very slow speed. When I test the connection, it gives me a speed of 85-90mbps but the actual download is happening at just 6mbps. Also, the download seems to stop for a few seconds for some reason. I mostly do digital downloads and never had this issue before. My console is still running very slow even though it has nothing on it. Could this be a HDD issue or could there be some other issue with the motherboard/Network card/fan, etc. My console is still under warranty and I’ve requested for a repair from Sony.

    • PS4 Storage says:

      These symptoms usually happen when there’re bad sectors on the hard drive. You need to pull out PS4 hard drive and connect it to a PC first. Secondly, perform a FULL (not quick) format on it which will eliminate/overwrite bad sectors and restore the hard drive performance. Please have a look at our post: PS4 Hard Drive Failure. It can benefit you.

      Finally, if that doesn’t work still, less possibly it’s the graphics card, but I don’t suspect it here.

  67. Zack says:

    My problem is weird…
    See, on one of the games I play called Diablo 3 (PS4), I was fine up ‘till 2 weeks ago when all of a sudden my game would freeze out of the blue. I tried everything ‘n by everything I mean everything but the Hard Drive thingy. I rebuilded, updated, initialized, fully initialize, all in safe mode, deleted my messages, my notifications, my Internet data, deleted apps, reinstalled apps, left PS4 untouched, restored default settings, cleaned my PS4, added ventilation to it, made room cooler, used a simpler theme, stopped using my other accounts, looked online for solutions, etc…

    I seriously don’t know wtf I should do. It seems like getting a new Hard Drive as the ONLY viable solution. ‘Cept idk which one I should buy. Don’t wanna buy the wrong one. I’m also using LAN Cable for stable connection btw. Ik lag is a real thing, but this happens in-game or outside of it aka Media Player, YouTube, Main Menu, messages, PSN Parties, you name it.

    • PS4 Storage says:

      Let me first ask you an important question: does the freeze happen only with that specific game, or just every game? By the way, your problem is common and not weird. Many came here and had the same case, so you’re not alone 🙂

      • Zack says:

        Sorry ‘bout late reply but as soon as I got your reply I hadta re-download a few games justa see if they would freeze just as well. Turns out they aren’t o.O
        ONLY my Diablo 3 (PS4) freezes, ‘n not just that. Whenever the game is suspended while I watch YT, or Media Player, or just go to messages to send or reply to one I do often get those 10-15sec freeze moments…So it’s safe to say who the culprit is.
        But before you ask, I’ve rebuilt ‘n initialized my PS4 a few times now as I’ve had the game be uninstalled ‘n installed back on so I seriously don’t know what to expect. My system is updated, the app is updated, ‘n I’m all out of ideas, man 🙁

        • PS4 Storage says:

          I see now it is most probably the internal hard drive. check this article please.

          • Zack says:

            I read the article but idk which of these fall into my problem. It’s only 1 specific game. It only says that when the game is playing ‘n I improperly close the app, or suspend it while in ‘nother media it could make my file corrupted…’Cept Idk how to see if my file is corrupted. I know I can see my saved data, but it doesn’t show that “crack” in the file when a file gets corrupted.

            ‘Nother thing. I’m not sure if I should do the “PS4 to PC” thingy. I do have screwdrivers, but I don’t think I have the tiny ones to open up my PS4. ‘N even if I did, I might mess it up.
            I do know of a technician who has repaired my computer before, ‘n he knows ‘bout consoles. D’you think maybe I should take it to him?

          • PS4 Storage says:

            Honestly, if it is ONLY that specific game, it’s a software issue not hardware, as I told you already. But if it is every game, he can help you here.

            I want to ask you by the way, have you done a full or quick initialization to your PS4?

            If you went for the quick, it’s strongly recommended that you perform the FULL. This might resolve the issue. You’ll need to download the PS4 system software on a USB flash drive and perform an offline installation of it.

      • Zack says:

        Look at this page I found, apparently it might be the game, however this person says something interesting. He says:

        Boot into Safe Mode and rebuild the database. You might have bad sectors on the hard drive (some drives fail to mark bad sectors, usually this is a drive firmware issue/glitch, which has plagued many HD manufacturers over the years; not all hard drives are created equal), and D3 may be the application suffering.

        https://gamefaqs.gamespot.com/boards/738566-diablo-iii-ultimate-evil-edition/75515940

        What’d you think?

        • PS4 Storage says:

          If you have already initialized PS4 then installed the game and it keeps freezing only when playing that specific game (not any other game), then this situation doesn’t correspond with yours.

          But, nevertheless, you can try formatting the hard drive. Just try, what will you lose? Perhaps he is 1% correct. Never deny others’ opinion unless you’re 100% sure. 🙂

          • Zack says:

            That’s weird, it didn’t give me the option to reply you in the text above this section but w/e.
            Yes, I have done the quick ‘n full initializing although not one after the other like say I did the quick one ‘n after it failed me, I did the full one ‘round 24hrs later.

            Now idk what you mean by “PS4 System Software” on an USB. The only thing I’ve tried is updating my PS4 in Safe Mode by downloading the update file (6.72 right now I believe) into an USB, under the main Folder name as PS4 ‘n then a Folder inside called SAVEDATA (or something like that) ‘n that the file needs to say something like UPDATE.PUP right?
            If so, yes I’ve done it but failed miserably as it kept telling me that the file wasn’t there repeatedly even though it was just that 1 folder in the USB ‘n I’m like wtf o.O

          • PS4 Storage says:

            I think you have downloaded the wrong file. Try download this file from here (direct link).

            • On the USB storage device, create a folder named “PS4”. Inside that folder, create another folder named “UPDATE”.
            • Save the file as PS4UPDATE.PUP in the “UPDATE” folder you created in step 1.
            • Now move the whole “PS4” folder into the USB storage device. Make sure that it is not inside another folder.
            • Connect the USB storage device to your PS4 system. Turn the PS4 off completely and then hold the power button for seven seconds—the PS4 will beep twice and start in safe mode.
            • Select option 7 [Initialize PS4 (Reinstall System Software)]. Follow the instructions to complete the installation.
          • Zack says:

            Alright man, so I did as you instructed ‘n it seems that you were right. I must of had downloaded the wrong file even though it said the exact same update serial as the one the Internet states: 6.72

            Anyway, so now I set up my PS4…Again, right? Once it’s done, do I wait 24hrs, or pray to Jesus Christ, or do I maybe play other games ‘n see how they’re doin’ or what? ‘Cause I’m not gonna lie, I’m afraid to reinstall my Diablo 3 (PS4) ‘n see that it failed…

            ‘Nother thing I’m confused ’bout. See, when I said that I f up the update on the USB after I finally got in my PS4 after initializing it. I went ahead ‘n tried to update my system but as I knew it, it was already updated.
            So…Is updating it in Safe Mode more guaranteed or what? I know both Update System ‘n Initialize in Safe Mode are basically the same thing in terms of updating, but if the system is already updated, wouldn’t it be pointless to re-update?

          • PS4 Storage says:

            This is almost the last resort. Just initialize, re-install the PS4 system software and that game, then see the final result. But if this doesn’t work either, no problem. No despair 🙂 We’ll try one last method to resolve it.

            As for the second question, the system won’t update if it’s already updated, it will tell you that you already have the latest version and you don’t need to update. So, don’t worry about that.

            I am waiting to know what happened to you eventually. Please provide us with a feedback on your case, this will help others as well. Thanks.

          • Zack says:

            Alright so what happened was…

            After the initialize was completed, the system was updated, ‘n I reinstalled my Diablo 3 (PS4) game I got an interesting development…

            Initially I got a message saying something along the lines of “THE FOLLOWING APPLICATION IS CORRUPTED. PLEASE UNINSTALL & INSTALL BACK IN FROM THE LIBRARY”. Which I thought it made sense since my Diablo 3 was the ONLY game that was constantly freezing over ‘n over ‘n over again ‘n again whether it was active or suspended it would freeze everything.
            So I did as told, but it told me the same thing…So I’d figure if I’ve already initialized I might as well rebuild my Database. So I rebuilt my Database ‘n then reinstalled my game for the 3rd time.
            Result? Well, so far the game hasn’t freeze, I did lose a bit of my data but I’d much rather have that than the annoyance of constant freezings. But I’d rather test it out longer like a week rather than claiming victory so soon.

          • PS4 Storage says:

            Thank you very much for narrating your story to us. I am glad that you nearly overcame this annoying problem. Hopefully it has been totally resolved. Please provide us with your feedback after hours of playing the game.

  68. Daniel says:

    Hello, the name’s Daniel, and I’ve been facing a problem that seems to be relatively unique, especially since I haven’t been able to find any proper answers online up until now. My PS4 Slim would occasionally freeze and experience performance drops as of late, of which I thought was caused by overheating, seeing that I would only face these issues when the system started heating up. But after replacing the system’s thermal paste, I had faced the same problem, which had drawn the issue down to the hard drive. To put it simply, I discovered that once that heat moved over to the hard drive, everything would go to shit, pardon my language. But should I consider a replacement or is there a fix I could work out at home?

    • PS4 Storage says:

      Apparently the PS4 hard drive needs maintenance. Most probably there’re bad sectors that cause this issue to you. All what you need to do is to connect it to a PC/laptop and FULL format it. Please read this article for more details.

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