PS4 Freezing & Crashing | Troubleshooting Guide [2023]
There are many reasons why the PS4 would start freezing and crashing especially when it ages. Just like any typical electronic device, when the PS4 gets older, lots of junk files accumulate in the system cache as well as dust inside the body of the console that leads it to overheat and, as a result, the system’s performance will degrade and it becomes slow and freezes.
So, how to work around this issue and get the PS4 back to normal? And how to protect your PS4 from freezing and crashing in the future? This is what you’re going to learn in this article.
Symptoms of PS4 Freezing Condition
If you notice one of these symptoms on your PS4, this guide will surely help you get over it.
Error Code (CE-36329-3) shows up then PS4 freezes
This is so obvious. This error usually (not always) occurs due to a physical failure of the PS4 internal hard drive or any other hardware. In some cases, it can be a logical error.
If this error doesn’t happen right after you turn on the PS4, the issue is hopefully easy. Otherwise, it might require you to change the PS4 internal hard drive or take your console to an expert technician.
Just follow all tips below and see what works best for you before you make that last step.
Note that we’ve already published a detailed guide on how to fix Error CE-36329-3. Therefore, if your PS4 freezes on this error code, please read that refereed-to article.
PS4 freezes during the gameplay
Sometimes PS4 runs just fine until you play games. In some cases, it is just a particular game, and in other cases, it is every game. If it’s one game or two only, you’re lucky. Otherwise, the issue is harder.
PS4 freezes on home screen
You might not get any error code here. PS4 boots up just fine and everything seems well until the home screen loads. Here, the PS4 system freezes and totally stops responding.
PS4 runs slow then freezes
This is one of the most common causes. PS4 takes a long time to load its operating system and games, yet it’s still working. Then after a while, it freezes up and stops responding. Often this problem is easy to resolve.
Official Issue Resolution
The PlayStation official website suggests a resolution for this issue that many users found helpful. (source)
Troubleshooting Your Frozen PS4™
If your PS4™ console is frozen, or the menus seem to take too long to load, try the troubleshooting steps below:
Step 1
: Close all applications and shut down the PS4™ console.
Step 2
: Unplug the PS4™ console from the outlet or power strip, wait 3 minutes, and plug the system back in.
If the issue still persists, you will need to start your PS4 in Safe Mode..
Then it suggests either rebuilding the database or reinstalling the system software by initializing PS4.
Actually, in many situations, this suggested solution is useless, as the issue is much bigger than that. But before we start with our solutions, you have to know the reasons why PS4 undergoes this state of functionality.
Why is PS4 Freezing? – The Common Reasons
There are several reasons that get your PS4 frozen, some are logical (related to software) and others are physical (related to hardware).
Logical Reasons
You’ll be lucky enough if the reasons for PS4 freezing are logical and not physical. That’s because it’s so easy to fix logical errors without having to buy a new hardware replacement. So, let’s see what logical errors may cause this situation.
- Unsuccessful Game/App Installation. Sometimes this happens when you try to install a new game/app, it doesn’t install successfully due to some hardware error that suddenly occurs during the installation process. In this case, just uninstall that particular game/app and reinstall it.
- Incompatibility issue with the current PS4 system software version. Sometimes it happens that your PS4 is working seamlessly and very well until you update the system software to the latest version. Here your PS4 starts freezing up only with particular games/apps, not all. In this case, try to find a new update for that game/app that makes it fully compatible with the newer version of the PS4 system software update. If you fail to find any, you better uninstall it until a new update is released.
- Program conflict. In some cases, when you install different games/apps, they would conflict and cause freezing to your PS4 system. This explains why when you run particular games/apps the PS4 would freeze, whereas other games/apps won’t cause the same issue. In other words, you may have installed a new game/app that is not compatible with another already-installed one. You have to figure out which one is that and uninstall it.
- Incomplete/Unsuccessful Update. Probably you have tried to update a new game/app or even the PS4 system software itself, then PS4 starts running slow and freezing. Just like the first point in this list, it’s the reason for a sudden hardware failure during the update process. The solution for this is to try to carry out the update process again.
- Overheating. When the PS4 system overheats, some hardware components will stop working or will work in a low-level performance causing the whole system to freeze up.
- PS4 hard drive is full. When your PS4 hard drive has less than 10% of free space, the system might freeze and crash (read more).
- Defective power supply or unstable power feeding. When your PS4 doesn’t get enough power to run its hardware components at the optimum level, the whole system might freeze (read more). The problem might be either your power supply (read on the effects of a defective PS4 power supply) or the power source itself (read on the effects of a power surge on your PS4).
- Bad internet connection. The status of your internet connection can impact the performance of your PS4, and in some cases, your PS4 might freeze due to that.
- Corrupted CMOS Memory Data Although it’s rare, it does happen to a variety of users. The CMOS memory data is corrupted and must be cleared. This can cause the PS4 to freeze and stop working.
The Final Solution
If the reason that causes PS4 to freeze is logical, and have tried your best to fix it to no avail, you have two options to go through:
- Rebuild PS4 database. | This can resolve many issues related to the functionality of games/apps on PS4. But if it doesn’t work here, try the second option.
- Reinstall the game/app or its update. | If there’s a specific game/app that causes the PS4 to freeze but not other games/apps, you need either to reinstall it or update it.
- Initialize PS4. | This will restore PS4 system to its original factory settings. Note that it deletes all information on the PS4™ hard drive, including the System Software. You will be required to download and install the latest version of the PS4 System Software.
- Optimize your Internet Connection | This is a very effective solution for a frozen PS4 in some scenarios, so do consider it in your pursuit to fix your PS4.
- Clear the PS4 CMOS Memory | Clearing the PS4 CMOS memory means that you will reset the stored data to its factory settings. Its concept is the same as formatting a storage device, that removes any additional data stored other than the default. This is an easy process to carry out once the PS4 case is open.
1. Rebuilding PS4 Database
As an avid PC user knows, occasionally defragmenting your computer’s hard drive can help to keep it working at optimum capacity since it gets rid of unnecessary files and reorganizes the files you do use so that they run more efficiently. What many PlayStation 4 users may not know is that there is a similar process you can perform for the PS4, a process which you should perform on a regular and consistent basis.
One of the Features of the Sony PS4 Safe Mode menu is a Rebuild Database option which is a version of a defrag that users can do on PCs and computers.
The Rebuild Database option does a defrag of the PS4, which can solve a whole host of issues on the PS4 and free up some much-needed space, speed up your console and fix issues. The Rebuild scans the drive and creates a new database of all content, thus cleaning the disc drive.
How to Rebuild PS4 Database
Before you rebuild your PS4’s database, rest assured that the process doesn’t delete any of your saved data, it simply reorganizes and freshens up your system’s files. To do this, you’ll need to put your PS4 into Safe Mode. Now, the specific steps for initiating a database rebuild, are as follows:
- Make sure your PS4 is completely powered down and that your Dualshock 4 controller is connected to the console via a USB cable.
- Boot up the PS4 in safe mode. This is done by pressing and holding down the power button until you hear two separate beeps (about seven seconds).
- Once the PS4 is booted in safe mode, you’ll be taken to a menu with a variety of options.
- Select the “Rebuild Database” option, making sure you don’t accidentally select the “Initialize PS4” option since that will erase all your data.
- The screen is supposed to go black when the rebuild process is underway, so don’t worry if that happens. Depending on how much data you have on your PS4, the rebuild process can take some time, so be patient, and don’t turn your console off while the process is still going.
That’s it. If it doesn’t work and PS4 still freezes, try to reinstall the game/app or initialize PS4.
2. Reinstalling Your Game/App or its update
As for reinstalling the game/app, it’s a very easy method. You only need to delete it and install it again.
As for updating your game/app, please follow the steps laid out below:
- Step 1: View the PS4 home screen, then pick the game/app you want to update.
- Step 2: On your PS4 controller, press the Options button and choose the “Check for Update” option.
- Step 3: If you find out there’s an update available, follow the instruction on the screen.
- Step 4: Once the process is done, restart your PS4 console and try to launch that specific game/app to verify whether this solution works or not.
3. Optimize Your Slow Internet Connection
One of the common reasons that cause the PS4 to freeze is a slow/unstable internet connection. It’s more apparent when you play online games, but also it can impact other functionalities in the PS4 system. A good internet connection is mandatory if you want a smooth and joyful gaming experience. Therefore, once your PS4 freezes, suspect the status of your internet connection and try to optimize it to resolve this issue.
Optimizing your internet connection on the PS4 is easy and has four options:
- Option 1: Turn off your WiFi router and keep it off for a minimum of 5 minutes, then turn it on again. Your router might have some electrical or overheating issues and this will help work around this issue.
- Option 2: Get a WiFi signal booster if your router is far from your PS4 console. This will immensely improve the performance of your internet connection on PS4.
- Option 3: Connecting your PS4 directly to your router via Ethernet is another option if the wireless connection is unreliable. To do that correctly, follow the steps below:
- Step 1: Use a LAN cable to connect your PS4 wired to your router.
- Step 2: On the PS4 home screen, go to PS4 Settings > Network > Set Up Internet Connection.
- Step 3: A pop-up window will show up on the screen, select the “Use a LAN Cable” option.
- Step 4: Select “Custom”. There you have to enter the network information provided by your ISP based on what the on-screen message illustrates.
- Step 5: Choose “Don Not Use as your Proxy Server”.
- Step 6: Now you only have to wait for the process to complete. Once you verify that the internet settings have been updated successfully, try to work normally on your PS4 (play games or launch applications) and see whether this has resolved your issue or not.
- Option 4: Optimize the Internet connection by forwarding ports to your PS4 console. To do that, follow the steps below:
- Step 1: On your wireless router control panel, Find the IP address, Username and Password.
- Step 2: Copy that IP address and insert it in the address bar of an internet browser, whether on your computer or mobile phone.
- Step 3: You’ll get a login screen on your browser, enter the details you have and enter.
- Step 4: Now, find out where the “forward ports” section is on your router settings page.
- Step 5: Now, insert custom forwarding ports in the corresponding fields. Sonny recommends some ports to use:
- 80(TCP)
- 443(TCP)
- 3478(TCP and UDP)
- 3479(TCP and UDP)
- 3480(TCP)
4. Initialize PS4
Before we begin, you should know that initializing PS4 completely wipes the console’s hard drive and even removes its system software. It’s the last resort when a software glitch stops your PlayStation 4 dead in its tracks, particularly when booting up or when you want to make sure the console no longer has your data on it.
You should back up any data you want to keep, such as images and video, to an external device or to the cloud. In order to back up data using the cloud, you’ll have to have a PlayStation Plus account.
You’ll need also to download the full package of PS4 system software on a computer and store it on an external storage device. (Please visit this official page to learn more on how to download that software and install it properly after initialization)
Now, in order to initialize PS4, you need to access the Safe Mode. To do that, simply follow the steps below:
- Turn off your PS4 using the power button on the front panel. The power indicator will blink for a few moments before turning off.
- Once the PS4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.
- Connect the DualShock®4 controller with the provided USB cable and press the PS button.
Now, select option 7 [Initialize PS4 (Reinstall System Software), and you’re all done.
5. Clear the PS4 CMOS
Here you just need to remove the CMOS battery, wait 10 seconds, then put it again in place. To learn more about that, please read this guide.
Physical Reasons
Most, but not all, physical reasons that make PS4 frozen stem from PS4’s internal hard drive. It’s the weakest hardware piece in the whole PS4. You can read more about the specifications of this hard drive here. See how bad it is and why you must seriously consider replacing it.
Sometimes the PS4 freeze situation is the result of a bad controller, an unstable internet connection, defective hardware (CPU, Blu-ray drive, or even motherboard), or a malfunctioning cooling fan due to the hips of dust accumulated on it.
It’s easy to detect the source of the problem with a few tests on your frozen PS4. If it’s the result of defective internal hardware other than the PS4 hard drive, only a technician can fix it for you. Otherwise, you can do it yourself without the need for others’ help.
So, let’s lay out these reasons in an organized list for the sake of easy reading.
- Defective internal hard drive. | This features almost 90% of the total physical reasons for PS4 freeze. This article will elaborate in detail on how to overcome this issue properly.
- Defective peripheral device connected to PS4. | When a malfunctioning external hardware is connected to PS4, it affects its functionality and causes it to freeze. Sometimes it’s the controller or the external hard drive. Maybe the headsets, VR, or any other device. Do your tests and figure out the culprit.
- PS4 is overheating. | You have to open inside PS4 and check whether there’s dust to clean off or not. Overheating is one of the common reasons why PS4 freezes. Check also the health of the PS4 fan, it might be malfunctioning and not giving enough cooling for the CPU.
- One of the internal components of PS4 is generating errors. | It might be the RAM, Blu-Ray drive, CPU, or the motherboard itself. In this situation, you can do nothing but take your console to an experienced technician to properly fix it.
Now, since the PS4 hard drive takes the biggest share of responsibility for the physical errors, we need to elaborate more on how to maintain it the right way and overcome the errors it generates.
PS4 Hard Drive Damage Levels
There are two levels of damage the PS4 hard drive may undergo and thus making the PS4 frozen. The first level is SERIOUS, and the second is EASY.
Serious PS4 HDD Damage
When you start hearing a clicking noise from the PS4 hard drive, it means the damage is serious.
While there are many possible causes, a PS4 hard drive clicking noise often results from the defective movement of the disk’s read-write actuator. During regular use, a disk head moves smoothly to track data on a disk. If these movements become erratic and unexpected, the disk controller tries to reset its position by bumping back to the home position repeatedly. This bumping causes an audible “click” and the noise will continue as the process repeats itself.
If your PS4 HDD generates that sound, you must seriously consider replacing it as soon as possible. This is the only solution here, as the PS4 HDD is declining and will suddenly stop working at all. To find good PS4 hard drive replacements, please visit this page.
Easy PS4 HDD Damage
When PS4 freezes and the hard drive is responsible for this issue, you’ll be lucky if the damage level is easy. Since PS4 HDD doesn’t make any noise and, in general, it works fine until PS4 freezes, that all indicates the damage is easy to fix.
But, what kind of damage is that?
Well, it is generally bad sectors that badly impact the hard drive performance. A bad sector on a hard drive is simply a tiny cluster of storage space — a sector — of the hard drive that appears to be defective. The sector won’t respond to read or write requests. That results, consequently, in PS4 freezing.
How to Check for and Repair Bad Sectors
You’ll need to have a computer for this process to take place.
Simply, pull out the PS4 hard drive and connect it to a PC. Either you do that internally by hooking the data and power cable to the PS4 HDD, or externally by using an external hard drive enclosure.
Now, after you connect the PS4 HDD to the PC, you have to FULL format it (not quickly). A full format will eliminate all errors on the hard drive and restores its lost performance. That’s as long as the damage is on an easy level.
If you don’t know how to do that, you can take the PS4 HDD to any computer repair shop to do it for you.
User Experience
This is one of our reader’s experience with this issue. We advised him to fully format the PS4 hard drive and he did so. He came later and made the following comment:
Conclusion
Ok, so what if none of the above solutions work and PS4 keeps freezing? Well, if you’re sure that it’s not the controller or any other peripheral, that means it’s one of the PS4 hardware parts. It might be the CPU, RAM, or even the motherboard. You can’t help it here but take it to a technician to fix it.
Additionally, you can read the comments below that illustrate many user experiences with this issue. Some of them are really beneficial.
Questions & Answers
Why does my PS4 keep freezing?
PS4 gets frozen when there's a serious hardware issue or system corruption issue. You need to run several tests in order to figure out why your PS4 is freezing before trying to fix it.
Does a failing hard drive cause the PS4 to freeze?
The answer is simply yes. A malfunctioning or defective PS4 internal hard drive can cause many performance issues to the system, including freezing, lagging and various error codes.
Will full initialization fix a freezing PS4?
Full initialization of PS4 and reinstall the system software from scratch is one of the most common ways to fix a freezing PS4. But it is not always the right solution, especially when you have a hardware failure.
What are the most common causes of freezing on PS4?
The most common reasons for PS4 freezing are: Power issues, overheating, corrupted hard drive, corrupted system data, and corrupted CMOS memory data.
This troubleshooting guide is very helpful in resolving the issue of PS4 freezing and crashing, which can be frustrating for gamers. It’s great to know that there are steps I can take to fix this problem myself without having to seek professional help. Thanks for sharing!
I had to hard reset several times due to Netflix and Hulu freezing my PS4 What can I do
– Restart the PS4 and the application. …
– Update the game/application. …
– Free up more space for your system. …
– Put your PS4 in an open space. …
– Check all the cables and ports are plugged correctly. …
– Upgrade the hard drive.
PS4 keeps freezing and crashing. Both system and game are up to date. I’m furious.
– Restart the PS4 and the application. …
– Update the game/application. …
– Free up more space for your system. …
– Put your PS4 in an open space. …
– Check all the cables and ports are plugged correctly. …
– Upgrade the hard drive.
This has happened to me a few times. See if you can open a menu as your first attempt. Try pressing and holding your controller’s PS Button for around 7 seconds to see if it responds. Approach the PS4 and hold the Power button until it beeps twice if it doesn’t respond at all. Allow it to try to shut off after around 45 seconds. Hold the power button down until the PS4 turns off if the light never changes to blue or yellow after doing this. Or take it out of the wall socket. Once it has restarted, it will typically warn you to unplug it while it is turned on or ask you if you want to notify SIE of the mistake.
Helpful comment. Thanks Donald for sharing your knowledge with us.
Does a faulty VGA device also cause the game to crash?
Yes, surely it does. There should be a sign of a defective PS4 GPU that you can find in this article.
You can attempt a variety of solutions to repair it.
❱❱ Turn off your PS4, wait 5 minutes, then turn it on again.
❱❱ Look for issues with a slow internet connection. Check your PS4’s speed to see if it’s not receiving adequate bandwidth by running a quick test. For that:
• Click Settings.
• Choose Network.
• Click the Test Internet Connection option.
❱❱ Reinstall the system software.
❱❱ Rebuild the database in safe mode. Rebuild the database in Safe Mode by following the procedures listed below.
• Press the Power button on the front panel to turn off the console. Watch for the power indicator to start blinking.
• Press and hold the power button until the console has completely shut off. When you hear two beeps—one when you first push it and another seven seconds later—release it.
• Use the USB cord that comes with the DualShock4 controller to connect it, then click the PS button.
• If Safe Mode successfully booted up, choose Option 5 to Rebuild Database.
Most of what you said has been already outlined in this article. But we do appreciate your valuable participation. Thanks a lot.
Hi, my ps4 slim started up fine and I selected a game. When I did that it asked me to update so I did and it was pretty quick. I looked up after a while thinking it was restarting but it didn’t turn back on after the update so I tuned it on myself. When it tuned on the screen read “system software update” and “an error has occurred. (SU-30746-0).” I tried to press enter and back using the X and O buttons but nothing happened it was stuck. Every time I restart it this message is there and my screen is frozen. Is there a way to fix this?
Hi Billy,
We are working on writing a complete guide on how to fix this issue. It needs two days approximately to finish it, so bear with us please. Once done, we’ll post the link of the blog post here so you can easily find it.
Any update? Mine is doing that now
We have already published a solution for this error code HERE.
I was in the store when the screen suddenly froze and after a few seconds the screen turned black, I waited a few minutes but the screen was still black, so I tried to do a hard reset but the hard reset did not work because when I pressed the power button Nothing happened and I could not hear the beep, so I had to unplug the console. I wanted to know what the problem was and what should I do?
We can’t tell exactly what causes this issue until we run several tests.
Let’s start with the easiest method—Format the PS4 internal hard drive.
Hi
I’ve been having trouble recently with my ps4 where it takes a long time to load a game or even into my account. For example if I press a game that I want to play or I’m trying to login into my account it takes 30 seconds or even a minute sometimes just to get in. Especially on story mode games the characters take 5 or 10 seconds just to respond and it ruins the games sometimes when I’m really into the gameplay. Also on online it takes sometime for the graphics to load in or it just randomly freezes…PLEASE HELP
Most probably it is the PS4 internal hard drive that’s malfunctioning and causing this issue. You need to full format it first on a PC and try again. If that doesn’t work for you, please come back and seek further help from us, you are very welcome.
Hello I have a PS4 pro 2 yrs old and I think the hard drive may be shot.
I bought another from Amazon but I notice it’s thicker then the original and therefore won’t slide in the console. Are there different thicknesses these things?
The maximum height of the replacement PS4 hard drive is 9.5mm. If you get it bigger it won’t fit. You can read more on the PS4 internal hard drive replacement and find out what exactly required to successfully carry out this operation.
Thank you for replying
So basically what you’re saying is that i should take it to a professional technician?
Also do you think its a good idea that i buy new games or should i wait till its fixed?
Yes, and just tell that technician to change the thermal paste.
And no, don’t buy anything until your issue is totally fixed. Who knows? Maybe something more serious is going on in your PS4.
Hi i’d really like your help…my ps4 which we bought in 2019 was working perfectly well until the beginning of this year(2021). The problem started when my ps4 started to sound like a jet when i turned it on and while i was playing games…i did my research and found out it was because of the dust that was in the ps4 and where i had placed my ps4(which was not a well ventilated area)…so i went on youtube to try and figure out how to clean the dust out and i did exactly what i was told by the video and cleaned the ps4 nicely and safely…but then the problem started when i turned on my ps4 after cleaning it, everything was working so slow and games started crashing. I did my research again trying to figure out what the problem was and i found out that my ps4 system was not updated….so i updated the ps4 system to the latest version and i also updated all the apps and games i have, but still…the system seems to work good when i start the ps4 and then after a few min it starts lagging…the games that lag and freeze a lot are FIFA 19 and 20 even after i have updated them TWICE!…I’m scared to take anymore drastic decisions because i don’t want to make matters worse then they already are so i’d rather hear from you and please respond….and one more thing I’m scared of buying new games because i feel as if they will jam as well i don’t know if the problem is my ps4 or my games….PLEASE HELP
Hi Duke,
According to your description of the problem, it’s the CPU that gets too hot after a while of turning on the PS4.
The solution is to make sure the fan is clean and spinning well, then you have to change the thermal paste. That should hopefully resolve your problem, as many users with similar issue reported it worked for them.
Hi, I have an odd problem, my PS4 (which I bought myself for christmas) just stops playing any streaming TV. It doesn’t matter if its the sky app or the disney app, it will randomly stop playing. There is no error code, I have been logging out and restarting the unit and sure enough, after a short while it will just stop again! please tell me there is an easy fix.
Hi Garry,
Can you provide us with more details on your problem so we can better help you?
We need to know the following:
1- Does that happen ONLY with streaming TV, or it also occurs when playing games or videos?
2- Have you noticed any weird behavior on the PS4 other than what you described?
3- When the PS4 stops playing the streaming TV, does it freeze or it just exists the screen?
4- When it does play the streaming TV, do you observe any glitch on the screen or sound?
I was wondering if I could explain what is wrong with my ps4 pro and see if there is anything else I can do to fix it. To start off, I’ve literally done all that I can to fix it. I’ve cleaned it out, changed hard drive, reset it, reboot it, literally everything research has said and nothing has worked. I’ve brought it to a technology place to get it fixed and they just changed my hard drive and obviously that didn’t work. I can literally go to the PlayStation store and setting and the console home, but as soon as a click on any game it freezes for a second and literally glitches out, but then freezes again and I have to wait a while for it to unfreeze and yet still can’t play any games. Please let me know if there is ANYTHING AT ALL I can do. 🙏🏼🙏🏼🙏🏼
Hi Rachel, and apologies for the late response.
Can you provide us with additional details on your problem so we can better help you?
1- Does this problem happen when trying to play a game, or just with any app?
2- Can you play/watch videos on the PS4?
3- When the PS4 starts up, do you notice any issue with the screen?
These questions are important to us in order to give you a good answer on your case.
Hi,
Brought a 2nd hand PS4 Pro a few months ago and never had an issue with it before today. Was working fine yesterday except i noticed the controller didn’t seem to charge properly for the last few days and would sometimes not register its plugged into the USB to charge. Then this morning when i turn on the PS4 and go to watch Netflix it starts to lag, freeze and fan seems to come on for a few mins. Plays games fine no issues, just when i try to stream something from the tv/movies apps menu it lag and freezes and one time gave off the 36329-3 error code. I have re initialised the PS4 but same issue. Do you think it could be an issue with the controller as that seems to not be charging properly in the days previous to this issue occurring? I have ordered a new controller today just encase as i only had one anyway. If its not the control what would you recommend? Many thanks!
Most probably it’s a power issue that causes your problem.
Have a look at this post that addresses Error CE-36329-3 and relate it to the problem you have described, you’ll deduce that what your console really undergoes power issues. Read more on what instable power can do to the PS4 here.
Hi, My PS4 slim is only 2 and a half years old and I have never experienced any big or moderate problems with it. Until 4 days ago when I bot the PS plus membership for one year to play with friends. SUDDENLY THE PS4 STARTS TO GO SUPER SLOW, NOT RESPONDING AND FREEZING WHEN TRIENG TO START Minecraft. I had allready reabult database. Instald the las known software(8.03) again. At this point iam scared to loose all my things or even have to buy a new PS4. I need sume advice, and if possible solutions. The problems Iam experiencing are new to me such as erros in starting up games, freezing un any part of the PS4 and it shut down on its own later it freezes for like 30 secs or less. If some one can help Ill be greatfull help a gamer friend out.
Hi Asbel,
The first thing you have to do is take a full backup of your important data on the PS4, then go and full-format the PS4 internal hard drive. If it doesn’t work for you, you need to clear the CMOS memory.
I purchased modern warfare and coldwar. My system is ps4 pro approx 1 year old in excellent shape. Problem with Sony and playstation is so many issues and zero support. My ps4 only starts in safe mode now and won’t let me access whole menu. Only initialize part. Nobody will get back to me about refunding money on games I cant play. Shame on Sony for ripping hard working people off. Im switching to computer or Xbox.
It’s the internal hard drive that causes most of these issue. You can read more on PS4 hard drive failure. And a PS4 is just like a computer, the computer gamers also have their own problems.
Hi
I am getting error code CE-30005-8 each time i try to start a game. It will open the app wait 5-10 seconds then come up with that error code. I have researched a lot tried everything they have suggested like Rebuilding databases multiple times, Initialized the PS4 multiple times. It isn’t an issue with the disc as it is a digital version. So there is no disc for the console to read. Does this sound like a Hard drive issue which a new Hard drive would fix? Or could it be something different?
If anyone has any suggestions please let me know.
Thanks
Yes it’s most likely the hard drive. You need to full-format it in order to resolve this problem. Check this page please for more details.
Hi, I hope you can help me, I’ve recently got a second hand ps4 slim and I’m having a few issues with it. I’ve given it a deep clean and checked and replaced parts of the cover. Its running but the screen is flickering constantly and has frozen a few times. I purchased a new hdmi cable and checked that the hdmi port isn’t bent. I’m not sure what to check next, I’ve done the usual safe mode checks and resolution changes ect. but its not made any difference, can you advise please.
Thank you
That’s a problem with the graphics card. I am afraid to say that you need to take it to a repair shop.
Ps4 randomly froze loading into a game and got to the point where I could do nothing nor turn off my controller, I shut off the ps4 manually and tried to reboot it. Now everytime I turn it on even in safe mode I get the black screen showing the system storage status and it stops at 26% and doesn’t progress any further. I have no idea what the isssue could be because I’ve never had issues like this and I’ve had this screen before and status check went fine. Please help!!
Hi Sasha,
Try first to full format the PS4 hard drive, if it doesn’t work still, you need to buy a new hard drive replacement for PS4.
My ps4 is too slow on menus. Also while playing games in “movie sceens” it freezes frequently, and sometimes for more than a minute. Can i change the hard rive without lose the warranty? What kind of hard drive is compatible with ps4? When i plug the new disk the ps4 safe mode will allow me to install the software from a usb? What the disk format when format it on a pc?
Sorry for this inquiry, but i cant find the answers anywhere 🙂
Hi Carlos,
Thanks for contacting us.
Q1. Can i change the hard rive without lose the warranty?
A1: Switching the PS4 hard drive won’t void the warranty of your console.
————
Q2: What kind of hard drive is compatible with ps4?
A2: Kindly visit this page.
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Q3: When i plug the new disk the ps4 safe mode will allow me to install the software from a usb?
A3: Yes it will.
————
Q4: What the disk format when format it on a pc?
A4: The PS4 system will automatically format the new hard drive before starting the software installation. So, no need for a PC or whatsoever.
hi dont know if your still answering questions on here but my ps4 pro froze on modern warfare forcing me to pull the plug ever since then i have had major issues with freezing and lagging in games and on the home menu especially in mw the ps4 got gradually worse over days and now struggles to turn on i have rebuilt the database and initialised the ps4 which both have failed to work in fact when inputting my username and password it would lag and not enter characters that i pressed shortly after initialising. is this most likely a hard drive problem?
thanks
Hi,
Yes, we still answer the comments on our website.
And yes also, it’s a hard drive problem. The first thing you need to do is to full format the PS4 hard drive by connecting it to a PC.
If you need further assistance, we’re always here to help.
Hi, I have a PS4 Slim. When I turn it on everything is fine. I can navigate the home screen, go to settings, view trophies, etc. However, when I put a game in and start it up that’s when I notice a problem. The game will start up fine I can play for like 3-5 minutes and then the PS4 just turns off out of nowhere. To get it to turn back on I have to unplug the power cable and plug back in (I usually hold the power button for 7 seconds before plugging back in). Do you have any idea what the issue could be? Or the steps I’d need to take to resolve this problem?
Also, it appears that the PS4 overheats, as it is warm when it crashes.
Please check our PS4 Overheating Resolution Guide.
Hi. I have ps4 and it freezes when i play my games. I get this message too many usb devices connected and then my ps4 shuts down plus controller shuts down also. Any fix on this? Happy holidays.
I am sorry to say that you have to full initialize the PS4 and reinstall the system software. There are system file conflicts going on with the system that cause this error.
Hi, I have an almost 1year old ps4 Pro, which is having some issues. If I leave it idle for a little while, in game and on the home screen, it’ll crash and reboot into the rebuild database thing. It did this before, but wouldn’t get past 27% before saying it couldn’t start the ps4. I tried downloading the latest system update, but it acted as though it didn’t have it. I tried using a USB to install the latest system update, but it didn’t recognise it. In the end I had to initialise it, which seemed to bring it out of the fail loop. I reinstalled a few games, set it up again, but it’s crashing on idle again. Is this hard drive related? I don’t have a pc to format it, and the technicians in my area charge wayyy to much to format hdds. Haven’t even had it a year, taken good care of it too. I don’t understand why it’s doing this
Mechanical hard drive are just like that. They have to fail for no discernible reason. For that reason, if you use the hard drive in heavy-workloads, such as gaming, you have to regularly maintain it at least once every 6 months, by FULL format it to restore its original performance.
If you don’t have a PC/MAC (desktop/laptop) to do the format thing, this is a big problem. I can’t help you here. Otherwise you better buy a new hard drive.
But what I suggest for your situation is to get an SSD instead of another HDD. SSDs are way more reliable that hard drives and can last so long inside your PS4 without an issue. Please visit this page for more details.
I left a comment earlier that is still pending about my PS4 still freezing after doing everything short of initializing it. I forgot to mention that the controller I’m using randomly disconnects right before the freeze and even plugging it into the system will not help it reconnect again until I pull the plug and start it again. Don’t know if that helps but theres a little more detail. I don’t want to fry my hard drive or anything else bu unplugging it constantly but I’m left with very little choice to even use it. I just had another freeze and remembered this little fact so hopefully that gives some more insight. Thank you again for your time.
Hi again Grijo,
I have already answered your first comment with the consideration of what you’ve said here as well. So please check it out.
Additionally, if you need any further assistance, please don’t hesitate to come back and ask.
I’ve recently been having some issues with my PS4. It’s one of the first models, the all white one that came with Destiny back in 2013 or 2014 I believe. Basically the system runs perfectly fine until randomly it freezes completely and requires the plug to be pulled to get it up and running again. I still play games on it occasionally and haven’t had the issue there but it seems to be happening most often when trying to switch between Netflix and Hulu. Sometimes it freezes in one of those apps after saying it was unable to connect and other times it freezes on the home menu between switching apps. I have removed and reinstalled both apps and booted in safe mode to run the rebuild database option and it is still happening. Money isn’t necessarily an issue although I would prefer not to spend an obscene amount when I could just get another Pro or wait for the PS5 late next year. The only reason I haven’t traded this one in for a Pro is sentimental value around how I got this one. Any advice you have to offer would be greatly appreciated. Thank you for your time spent reading this.
Hi Grijo,
I have read your second comment as well, and I think the problem is with the controller. Try to reset the PS4 controller. If it doesn’t work still, try borrowing a new one just to see if it will fix that issue or not.
It doesn’t seem to me it’s the hard drive. I assume it’s the controller itself that makes the troubles.
Thank you so much! I copied my save to USB. Today I’ll be taking my PS4 to the local authorized Sony service to receive support under warranty. I’ll keep you and people with similar issues updated, thanks.
You’re very welcome Emmy. So, what happened so far? Any update?
The service procedure for my PS4 is still in progress, I guess. They said they would inform me soon as the works are done and I heard that replacement is a possibility.
Good luck Emmy and thanks a lot for the feedback. Once you get your console back working, please come back and tell us what was the real problem. This will help some users who have similar issue.
Hi again dear friend. I’ve been just informed that I will be delivered a new PS4 ! They said my old one had a faulty HDD. So, my and your theory was right. My HDD was faulty and had bad sectors
Hi again Emmy (so we became friends, ha? :)). I am glad that you’ll get a replacement so you can enjoy playing on PS4 again. And yes, the theory of an expert (me) should often be correct, do you doubt that?
Thanks for the update by the way, I appreciate it. I love to collect as many user experiences as possible so readers can find a relevant solution within my website. So you have helped me here, and I appreciate it.
Yo, I think I have a sort of common problem with everyone else here, the problem is that my ps4 keeps stuttering and freezing on the main menu in games you name it and idk what to do I’ve tried everything Ive rebuilded, updated, initialized, fully initialize, all in safe mode, deleted my messages, my notifications, my Internet data, deleted apps, reinstalled apps, left PS4 untouched, restored default settings, cleaned my PS4, added ventilation to it, made room cooler, used a simpler theme, stopped using my other accounts, looked online for solutions, Changed hdmi cables, switched wall outlets, changed resolutions, and many other things. I am also using a LAN Cable for stable connection and have super good internet as I’m a live streamer on twitch, so I get like 300 up and 500 down. The thing is everything was perfectly fine for the first 6 months with this brand new ps4 pro newest model but ever since the last few updates it’s gotten glitchy and it’s been happening to about 33% of ps4 owners, I really think it’s software related because a ps4 pro new model doesn’t all of a sudden start glitching out when for months ran perfectly fine, with no more then 3 games installed at a time and 900 gb or more unused storeage space open at a time. Let me know if you agree and if it’s just something about the software! 👍
According to your description, this indicates a serious PS4 hard drive failure caused by bad sectors. You have to pull it out and connect it to a PC and perform a full format (not quick) on it. This shall restore the lost performance and get your PS4 Pro working like before.
Note that it’s just temporary (may last a few months only) until the hard drive fails again. So you better consider upgrading the internal HDD of PS4 Pro once it fails again.
Hello there,
My ps4 is a refurbished unit purchased from GameStop. Not that long ago I began to experience an issue where I am playing a game (in this case Gundam battle operations 2) and the PS4 will become completely unresponsive, will disconnect the controllers and not let them reconnect again, and not respond to anything unless shut off. If you let it go into rest mode while it is in this unresponsive mode when it turns on it will not respond to any controller prompts.woikd appreciate some help as this causing me to get banned from the game since it is assuming that I am disconnecting on purpose
You probably need to reset your controller.
Haha! Awesome! I’ve got a couple more questions 😀
I just placed the SSD in the laptop but it doesn’t seem to be reading the media file, is there anything I need to do after downloading windows 10 on the USB? (Laptop starts up with “checking media” (fail) then shows “No bootable device — please restart system
Also I’m having a bit of trouble accessing my BIOS, I had a look online but couldn’t find anything for my laptop, it’s a Toshiba satellite l50-a, if that helps at all.
Thanks again,
Jack
As for accessing the BIOS, you can either do it by pressing F2 or Del keys once the laptop starts, depending on the brand of your laptop. Generally, these two keys are standards, and one of them should work for you.
Once you access the BIOS, go to the boot drive list. There make sure the USB storage device is on the top of the list, then restart the laptop again.
You can send us some screenshots to better help you if you need.
As for your first question, I can’t answer you until I am sure that you have set the boot list order correctly.
Hey there! Apologies for the late reply.
I’ve managed to install windows 10 successfully, i forgot to run the windows 10 media file that i downloaded onto my USB haha 🙂
My laptop is running much smoother and faster with the crucial SSD and ram upgrade, just wanted to say thanks again for your assistance and time 🙂 do you guys have a paypal that i could donate some money to?
Thanks,
Jack
Oh man, you are so generous and your words really touched me.
I am very glad to hear that you are pleased with what you’ve done, that’s an enough reward for me 🙂
As for the money, if you want to remunerate me, go donate for the poor and let them smile. 🙂
Cheers,
David
Hey there, thanks for your assistance once again 😀
The Crucial SSD you suggested just arrived today, what do you think i should do first when installing it? (Is it fairly straight forward once i access my BIOS?) I downloaded windows 10 on a USB.
Thanks again for your time,
Jack
Jack
Hi again Jack. Your name became one of the most familiar names on our website 🙂
Well, no need to access BIOS or anything when installing the SSD. Just place it inside, turn on the laptop when the USB flash memory is attached, choose to boot from the USB device, and follow the instructions on the screen.
Note that the USB device must be the first in the boot order list. Some companies like DELL gives you a hotkey for the boot list once your restart the laptop. If this is not available in your laptop, simply access the BIOS and change the boot order as specified.
Any further help you need, we are always here.
Hi! I have a 10-months-old PS4 Slim 1TB. All of my games including RDR 2, Rage 2, GTA V and Assassin’s Creed Origins run really fine. However, I have some sort of “late loading” or stuttering issue with Uncharted: Nathan Drake Collection. This collection has three games, I played the first just fine, but the other two have these problems. Is this something I should worry? The UI also works fine. Other apps like Youtube and Netflix work properly, too. OS System starts with no issues. Please advise.
This is normal to happen after a while of using the PS4. For that reason you need to regularly rebuild the PS4 database to restore the performance of your console. You only have to worry when the PS4 crashes or completely freezes. In most cases that means a failure of the PS4 hard drive.
Hi again. Bad news for me. My PS4 froze and shut off by itself when I tried to launch a new digital game today. I deleted Uncharted and installed this new game later so I think these two games have something in common. They must have been installed or downloaded on a bad sector or something. This is not the case for my previously-installed games. Thank God it is still under warranty. An HDD replacement is on the way I reckon.
Welcome back Emmy,
It doesn’t necessarily mean that the hard drive is defective or has a bad sectors. It is too early to judge it that way. In your case it might be some file conflicts that occur within the PS4 system software which requires to full initialize the PS4.
Since it’s under warranty still, you can take it to the shop you bought it from and they will probably fix it for free.
Thank you so much. I appreciate your time. One last question though. Can I copy my RDR2 save game to a USB stick? I read that I could, but wanted to hear your advices. I play RDR 2 for hours with no issues or 0 lags so I think my save file must be pretty okay to be used later if my HDD is formatted or replaced.
You’re very welcome Emmy any time.
Yes, you can back up the game saves easily to a USB flash drive. All what you need to do is to go Settings -> Application Saved Data Management -> Saved Data in System Storage -> Copy to USB Storage Device.
Now, select the files to copy. Click on a file to select it — or, better yet, click the “Options” button to bring up the “select multiple” option. That way, you can select your whole game library with a single click, if you want.
Hope that helps.
Hey, no worries, hope you guys enjoyed your vacation 🙂
Cool, thanks for that.. Do you know if its possible to install it from just the 1 laptop or will i need another laptop/pc to copy it from?
I had a look on my manufacturers website and my current ram is: 4GB DDR3L (1600Mhz)
Would the one i posted below be a suitable upgrade?
https://www.amazon.com.au/Crucial-CT102464BF160B-DDR3L-1600-SODIMM-Memory/product-reviews/B006YG8X9Y/ref=cm_cr_dp_d_show_all_btm?ie=UTF8&reviewerType=all_reviews
Thanks again for all your help!
Jack
Thanks for your nice hope for us. 🙂
I am not sure about what exactly you meant by your first question. But I think you want to upgrade your current Windows version to Windows 10. Visit this page please if that’s what you really want.
And yes, that chip seems compatible with the one you have in your laptop.
Any further assistance you need, please don’t hesitate to ask.
Hi my ps4 slim had a clicking noise for a 2 day period and then the noise stopped it wouldn’t even load but it made some progress it loads half way then it says cannot access system storage does this mean that the hard drive is no good even though that noise stopped
Since it had a clicking/grinding noise, it means the hard drive is having a serious physical issue and must be replaced as soon as possible. You can get a good hard drive replacement for PS4 that can last around 2 years with you without an issue. If you’re an enthusiast and plan to keep the PS4 with you for more than 2 years before considering buying PS5, I suggest that you think about getting an SSD instead of another classical hard drive replacement. The SSD is the most reliable storage device available.
Hello, just wondering if i could get some help with my laptop ect that i commented above about,
thanks again
Jack
I have just answered your question. Sorry for the delay man!
hi my issue is strange
while playing a game it froze and i couldnt do anything tried all the usual but had to pull power cable
now when i boot up i get a distorted screen which sometimes switches to the screen on the game i was on when it froze even though i rebooted many times
ive tried to get to safe mode but it will only do the glitchy screen nothing else.
i cant seem to find a solution anywhere
can you help? thanks
If you have already initialized PS4 and re-install the system software, yet this problem still persists, it is, most probably related to the graphics card. The PS4 graphics card memory is malfunctioning and doesn’t clear its data on restart. That’s why sometimes the frozen screen of that game appears.
You can’t help it then, you have to take it to an experienced technician for a fix.
Hello, the name’s Daniel, and I’ve been facing a problem that seems to be relatively unique, especially since I haven’t been able to find any proper answers online up until now. My PS4 Slim would occasionally freeze and experience performance drops as of late, of which I thought was caused by overheating, seeing that I would only face these issues when the system started heating up. But after replacing the system’s thermal paste, I had faced the same problem, which had drawn the issue down to the hard drive. To put it simply, I discovered that once that heat moved over to the hard drive, everything would go to shit, pardon my language. But should I consider a replacement or is there a fix I could work out at home?
Apparently the PS4 hard drive needs maintenance. Most probably there’re bad sectors that cause this issue to you. All what you need to do is to connect it to a PC/laptop and FULL format it. Please read this article for more details.
My problem is weird…
See, on one of the games I play called Diablo 3 (PS4), I was fine up ‘till 2 weeks ago when all of a sudden my game would freeze out of the blue. I tried everything ‘n by everything I mean everything but the Hard Drive thingy. I rebuilded, updated, initialized, fully initialize, all in safe mode, deleted my messages, my notifications, my Internet data, deleted apps, reinstalled apps, left PS4 untouched, restored default settings, cleaned my PS4, added ventilation to it, made room cooler, used a simpler theme, stopped using my other accounts, looked online for solutions, etc…
I seriously don’t know wtf I should do. It seems like getting a new Hard Drive as the ONLY viable solution. ‘Cept idk which one I should buy. Don’t wanna buy the wrong one. I’m also using LAN Cable for stable connection btw. Ik lag is a real thing, but this happens in-game or outside of it aka Media Player, YouTube, Main Menu, messages, PSN Parties, you name it.
Let me first ask you an important question: does the freeze happen only with that specific game, or just every game? By the way, your problem is common and not weird. Many came here and had the same case, so you’re not alone 🙂
Sorry ‘bout late reply but as soon as I got your reply I hadta re-download a few games justa see if they would freeze just as well. Turns out they aren’t o.O
ONLY my Diablo 3 (PS4) freezes, ‘n not just that. Whenever the game is suspended while I watch YT, or Media Player, or just go to messages to send or reply to one I do often get those 10-15sec freeze moments…So it’s safe to say who the culprit is.
But before you ask, I’ve rebuilt ‘n initialized my PS4 a few times now as I’ve had the game be uninstalled ‘n installed back on so I seriously don’t know what to expect. My system is updated, the app is updated, ‘n I’m all out of ideas, man 🙁
I see now it is most probably the internal hard drive. check this article please.
I read the article but idk which of these fall into my problem. It’s only 1 specific game. It only says that when the game is playing ‘n I improperly close the app, or suspend it while in ‘nother media it could make my file corrupted…’Cept Idk how to see if my file is corrupted. I know I can see my saved data, but it doesn’t show that “crack” in the file when a file gets corrupted.
‘Nother thing. I’m not sure if I should do the “PS4 to PC” thingy. I do have screwdrivers, but I don’t think I have the tiny ones to open up my PS4. ‘N even if I did, I might mess it up.
I do know of a technician who has repaired my computer before, ‘n he knows ‘bout consoles. D’you think maybe I should take it to him?
Honestly, if it is ONLY that specific game, it’s a software issue not hardware, as I told you already. But if it is every game, he can help you here.
I want to ask you by the way, have you done a full or quick initialization to your PS4?
If you went for the quick, it’s strongly recommended that you perform the FULL. This might resolve the issue. You’ll need to download the PS4 system software on a USB flash drive and perform an offline installation of it.
Look at this page I found, apparently it might be the game, however this person says something interesting. He says:
Boot into Safe Mode and rebuild the database. You might have bad sectors on the hard drive (some drives fail to mark bad sectors, usually this is a drive firmware issue/glitch, which has plagued many HD manufacturers over the years; not all hard drives are created equal), and D3 may be the application suffering.
https://gamefaqs.gamespot.com/boards/738566-diablo-iii-ultimate-evil-edition/75515940
What’d you think?
If you have already initialized PS4 then installed the game and it keeps freezing only when playing that specific game (not any other game), then this situation doesn’t correspond with yours.
But, nevertheless, you can try formatting the hard drive. Just try, what will you lose? Perhaps he is 1% correct. Never deny others’ opinion unless you’re 100% sure. 🙂
That’s weird, it didn’t give me the option to reply you in the text above this section but w/e.
Yes, I have done the quick ‘n full initializing although not one after the other like say I did the quick one ‘n after it failed me, I did the full one ‘round 24hrs later.
Now idk what you mean by “PS4 System Software” on an USB. The only thing I’ve tried is updating my PS4 in Safe Mode by downloading the update file (6.72 right now I believe) into an USB, under the main Folder name as PS4 ‘n then a Folder inside called SAVEDATA (or something like that) ‘n that the file needs to say something like UPDATE.PUP right?
If so, yes I’ve done it but failed miserably as it kept telling me that the file wasn’t there repeatedly even though it was just that 1 folder in the USB ‘n I’m like wtf o.O
I think you have downloaded the wrong file. Try download this file from here (direct link).
Alright man, so I did as you instructed ‘n it seems that you were right. I must of had downloaded the wrong file even though it said the exact same update serial as the one the Internet states: 6.72
Anyway, so now I set up my PS4…Again, right? Once it’s done, do I wait 24hrs, or pray to Jesus Christ, or do I maybe play other games ‘n see how they’re doin’ or what? ‘Cause I’m not gonna lie, I’m afraid to reinstall my Diablo 3 (PS4) ‘n see that it failed…
‘Nother thing I’m confused ’bout. See, when I said that I f up the update on the USB after I finally got in my PS4 after initializing it. I went ahead ‘n tried to update my system but as I knew it, it was already updated.
So…Is updating it in Safe Mode more guaranteed or what? I know both Update System ‘n Initialize in Safe Mode are basically the same thing in terms of updating, but if the system is already updated, wouldn’t it be pointless to re-update?
This is almost the last resort. Just initialize, re-install the PS4 system software and that game, then see the final result. But if this doesn’t work either, no problem. No despair 🙂 We’ll try one last method to resolve it.
As for the second question, the system won’t update if it’s already updated, it will tell you that you already have the latest version and you don’t need to update. So, don’t worry about that.
I am waiting to know what happened to you eventually. Please provide us with a feedback on your case, this will help others as well. Thanks.
Alright so what happened was…
After the initialize was completed, the system was updated, ‘n I reinstalled my Diablo 3 (PS4) game I got an interesting development…
Initially I got a message saying something along the lines of “THE FOLLOWING APPLICATION IS CORRUPTED. PLEASE UNINSTALL & INSTALL BACK IN FROM THE LIBRARY”. Which I thought it made sense since my Diablo 3 was the ONLY game that was constantly freezing over ‘n over ‘n over again ‘n again whether it was active or suspended it would freeze everything.
So I did as told, but it told me the same thing…So I’d figure if I’ve already initialized I might as well rebuild my Database. So I rebuilt my Database ‘n then reinstalled my game for the 3rd time.
Result? Well, so far the game hasn’t freeze, I did lose a bit of my data but I’d much rather have that than the annoyance of constant freezings. But I’d rather test it out longer like a week rather than claiming victory so soon.
Thank you very much for narrating your story to us. I am glad that you nearly overcame this annoying problem. Hopefully it has been totally resolved. Please provide us with your feedback after hours of playing the game.
I have a PS4 slim console that I bought from Amazon (sold by Amazon). I play a lot of Call of Duty Black Ops4, GTA online and stuff. From the past 3-4 days my PS4 has been running very slow. Sometimes, when I’m browsing through the menus, it slows down and gets stuck for a good few seconds. So yesterday I was playing Call of duty Black Ops 4 and I could see rendering issues on some of the maps during the game. The graphics were choppy at times. At first I just thought it could have been a network issue or an issue with the game lagging which could happen. I have a decent internet connection (90mbps). The next day, I set a game for download from the playstation store, it was downloading OK for the most part. I wasn’t playing other games or doing anything else on the console while the game was being downloaded. After the game was half downloaded, the whole system froze while I was navigating the notifications menu. It stayed stuck for more than a minute. So I pressed the power button on the console for a few seconds but still nothing. It didn’t turn off and it stayed the same. I finally had to unplug the power cable and reconnect it. When I did, the console got stuck on “Checking system storage” at 25%. I called up Sony support and they advised me to do the software initialization via the safe mode. That went well and the system rebooted. However, the system still runs very slow with literally nothing on it after the OS installation. I’m an IT guy and know the software/hardware issues that could be affecting the console. I signed in with my PSN and tried re-downloading Call of duty Black Ops 4. However, while navigating the menu, the system froze again and I had to reboot the console. Also, the download happened at a very slow speed. When I test the connection, it gives me a speed of 85-90mbps but the actual download is happening at just 6mbps. Also, the download seems to stop for a few seconds for some reason. I mostly do digital downloads and never had this issue before. My console is still running very slow even though it has nothing on it. Could this be a HDD issue or could there be some other issue with the motherboard/Network card/fan, etc. My console is still under warranty and I’ve requested for a repair from Sony.
These symptoms usually happen when there’re bad sectors on the hard drive. You need to pull out PS4 hard drive and connect it to a PC first. Secondly, perform a FULL (not quick) format on it which will eliminate/overwrite bad sectors and restore the hard drive performance. Please have a look at our post: PS4 Hard Drive Failure. It can benefit you.
Finally, if that doesn’t work still, less possibly it’s the graphics card, but I don’t suspect it here.
My PS4 keeps freezing like crazy then shut down by itself this happens every time I play with it but sometimes idk it works fine I’ve tried almost everything thing but still nothing my PS4 is pro and not even 9 months old should I smash it or what and thanks for the your tips
These are the symptoms of hardware failure. It is either that your PS4 is overheating or you have a defective hardware part. Since it is only 9 months old, it means it’s still covered with the guarantee. Before going through this route though, try to full initialize PS4. If that doesn’t resolve the issue, contact your vendor and ask for a replacement or a fix.
I just bought a game but now when i play it. It takes forever to load up and it frezzes up every other second. Please help me figure it out please!!!!!!
Is it just that game or every game? If it is only that game, probably you need to check the health of its disc, as it might be dirty or scratched.
My ps4 got error ce-30005-8 after downloading an update for Fortnite. i rebuilt the database a few times didn’t work so i formatted the drive (internal) to expat and initialized it (reinstalling the software) just downloaded it and it starts booting up i get the screen and all but then freezes
Most probably you’ve got bad sectors on the internal hard drive. You have to connect it to PC and perform a FULL format to eliminate them. Have a look please on these two articles:
Article #1 on how to fix error code ce-30005-8.
Article #2 on how to fix failed PS4 hard drive.
Hi again, im having some trouble with my ps4.. I ran a full format on my hdd about a month ago which fixed it for a while but now having problems. should i try initializing etc again or is it time for a new hdd? also are you able to help with formatting laptops/upgrading from windows 8 or do you only work with ps4s? i was thinking of using the hdd from my laptop and trying it in my ps4.
thanks for all your help,
thanks
I can help you in all of that, don’t worry. Sorry for the late response by the way.
As for your PS4 hard drive, I want to ask you first: what problems are you having now? And do you hear any clicking/grinding sound coming out from the hard drive?
Awesome! Sorry about the delayed reply, I managed to fix the PS4 problem, it started to slow/freeze again.. I put the PS4 in safe mode, initialized and it started to run great! I accidentally knocked the power cord out again today and experienced similar problems but initializing seemed to fix it! Can you still help with formatting my laptop/installing windows 10? Thanks again for the reply and all the work you guys do around here!
You’re welcome. Yes, surely we can. Just want to know what kind of help you need. Please be specific so we can help you well enough.
Also, we’d like to thank you for the nice feedback that might help other users who have problems with PS4.
Hello again. Thanks! I was wondering if you can help explain how to install windows 10 on my laptop (currently running windows 8) and help backup any data etc. Do you think ill be able to upgrade RAM by myself? I’ve watched a few videos but just wanted to see if i could get some expert help/tips 😀
Model of my laptop is Toshiba Satellite L50-A
Also, which SSD would you recommend? I’m currently using a 750GB HDD but only used 60GB, so thinking a 128 or 256 should be enough?
Thanks again,
Jack
50
Hi again Jack,
You only need to have Windows 10 Disc. Insert it into the DVD-ROM and let your laptop boot up from it. Follow the instructions that appear on the screen, and you’ll be done. It’s quite simple.
As for upgrading to a larger RAM size, I am not sure about your laptop. Does it make it easy to upgrade RAM or not? (Mine is Dell Latitude, and there is a special area on its bottom that I only need to remove its cover to reveal the RAM chips and pull them out). If it requires that you unscrew your laptop, I recommend that you take it to a technician instead if you’re not a savvy.
Generally, a technician won’t charge you for upgrading the RAM of your laptop, he will do it for free if you buy the new chips from his shop.
As for the SSD, it depends on how long you’re going to use your laptop. If it is for a year or two, then I recommend 250gb minimum. If more than that, I recommend 500gb minimum.
Yes, you don’t need that extensive storage in the mean time, but in the future, you will surely need.
For you, I recommend Crucial MX500 SSD.
Hi again, thanks for the quick reply! Will i need to purchase a windows 10 disc from in-store or amazon? I was reading online that it might be possible to install via USB, do you know anything about that?
I replaced the keyboard of my laptop not too long ago, im pretty sure i can access the RAM slots, is there any that you recommend? Currently using 4gb and have another RAM slot free. Thanks for the recommendation of the SSD, going to purchase it with the RAM 😀
Thanks,
Jack
Hi,
Sorry this time for the late response. We have been in a vacation and no one here was available to reply to your comment.
As for the Windows 10 disc, you can buy it from either this or that. And yes, you can have a digital copy that can run from a USB flash stick. There are many tutorials on YouTube that illustrates that.
I recommend that you use minimum 8gb RAM. You have to know what type of RAM does your motherboard support before considering the upgrade. Is it DDR3 or DDR4? If it supports, for instance, DDR3, it will be a waste of money to buy DDR4, plus you may have conflicts occurring with the current chip.
How can you know? Go to the official online page of that laptop and look into its specs, you can easily figure that out.
Hope that helps 🙂
need some help got a ps4 it was full of dust to the point the fan was not moving cleaned it did new CPU compound did a full format with it 15 partitions it thinks it needs new install of 6.72 now it will work about 15 to 20 mins then freeze no matter what i am doing or not doing no fan ramp ups or nothing now am at a loss
if it works for some time then freezes as you described, it means the CPU is overheating. You need to make sure you cleaned EVERYTHING in the PS4, including the air outlets. If that still didn’t work, probably the thermal paste needs replacement.
Can u recommend SSD’s for a ps4 slim not too expensive. Perhaps under $100. If not do you have any HDD to recommend for ps4 slim?
If you can pay extra $10 for 1tb SSD, go get Samsung QVO 1tb SSD. Otherwise, you can find other cheaper alternatives in our guide on the best hard drive upgrade for PS4.
I have a PS4 pro and it’s been acting extremely weird lately. I’ll turn it on and everything will be sluggish and run slow. After two days of this happening I contacted PlayStation support and they told me to restore the PS4 to default, rebuild the database, and initialize it if the problem continued to occur. I’ve done all of these and I continue to get the same error codes. One being CE-38603-0 and the other being CE-30005-8. These error codes come up when ever I try to start up Fortnite. I can run other games but they’re still sluggish. I’ve deleted Fortnite to see if that would fix the sluggish problem and sadly it didn’t. I hope you can identify the problem.
Yes, the hard drive needs maintenance as it’s malfunctioning and cannot handle data properly. Simply, connect it to a PC and perform a FULL format on it (FULL not quick, be cautious). This shall eliminate almost all sorts of errors the hard drive undergoes.
My PS4 crashes on all my games it shows me the error code CE-34878-0 I have tried every single step can you please tell me what to do😫
Have a look at this post please.
Im pretty sure the IT guy already did the full format on the new hard drive before installing because it was a slightly used drive, also my original one was on the verge of death when he checked it so it was better to switch it into a new one. If it is a RAM or a CPU problem is there any way to fix it?
You can’t really be sure. I am a technician myself and I usually do a quick format (it’s much faster and saves time) unless I notice a serious issue with the hard drive.
What I am telling you is to confirm that a FULL format has been applied to that hard drive. If not, try it as the first step to overcome this problem.
Otherwise, if it’s the RAM that causes errors, take it to a technician and he will replace it for you. If it’s the CPU, the whole PS4 must be disposed of.
In all cases, if the PS4 HDD FULL format doesn’t work, you must take it to a technician to check it for you. You can’t do anything else in this regard.
I asked for help on this page about a month ago, my problem was getting error CE-347878-0 every time I played. I had tried all the things the official PS4 support page tells u to do I also had rebuilt the database and cleaned the ps4. None of those helped and I was instructed to replace the hard drive. And on this weekend I finally got to it. An IT guy replaced the hard drive, properly cleaned my Ps and replaced the thermal paste. At first it seemed all my problems were gone, ps was a lot faster and it didnt overheat. But after 4 hours it crashed. The next day it crashed after 2hours, then again after 30min and then after 15min. So even though the hard drive was replaced the problem persists. What could cause the problem? Could it be something in my save files? though I have never gotten a error code for that. I’ve kinda now lost all hope for my current ps4 and Im mostly worried that if I get a new one the problem will just carry on with my back up data.
If the situation is just as you described, your PS4 undergoes hardware defect. You didn’t have to replace the hard drive in the first place, rather you simply needed to FULL format it. That would be a much cheaper option that we always advise PS4 users to do in similar situations before considering a new hard drive replacement. That will save you the price of a new hard drive and allows you to confirm whether it’s the hard drive that fails or just another hardware part.
Anyway, the source of problem apparently seems in the storage device. The CPU cannot properly read data from the hard drive. Either because the hard drive itself is malfunctioning, or the CPU is declining. Sometimes it’s the RAM memory that is going bad. But in general, tell your IT guy to FULL format (not quick) the new hard drive by connecting it to a PC and perform the FULL format operation there. Then install it into your PS4 again, and see if it works fine or not.
If NOT, then be sure that it’s either RAM or CPU, as your console is not properly reading data transferred from the hard drive.
It wont let me initialize ps4
You need to connect it to a PC and perform a FULL format. This shall resolve your issue. If you don’t know how, just take it to any computer repair shop and tell them to FULL format (not quick) the hard drive. It’s a very simple and fast process that won’t cost you more than $5.
I’ve tried rebuilding the database. Now it just restarts..I’ve also bought a Seagate backup plus slim 2b but that doesn’t seem to be working either. Help
Initialize PS4.
If getting the reformatted hard drive back in doesn’t fix the problem .. does this suggest a motherboard issue ? And not worth buying a new hard drive after that ? . Will give you some feedback on whether it worked as soon as I can get it back in.. thanks again
I don’t like to assume anything before checking the hard drive first. Let’s see how things go with you. Please come with your feedback once you try it. Thanks
I understand… thanks again for the response . I will try to find one and in my area to take it in.. I guess my question is once they format it for me .. will I be able to set everything else up from there at home ? (Reinstalling PlayStation operating system) without a pc.. sorry if this is dumb question. Have never had to work on my system like this ..
You only need to download PS4 system software (the full package) on a USB flash drive, then the installation is so easy. Just visit this page for more details.
I’m looking at about 100 dollar or less price range on the hard drive .. worried about putting too much money into it in case that doesn’t solve the problem.. The system is basically brand new, hoping I won’t have to replace it ..
The best way for you to go through is to take the PS4 Pro hard drive to a computer repair shop. It won’t cost more than $5 to just ask them to FULL format it for you, as it’s a very simple and easy process.
This is the cheapest option for you. If it proves to resolve this issue, that means your hard drive must be replaced within few months (when it fails again or starts causing errors).
I suggest that because I cannot instruct you to get a new hard drive while I am not fully sure that it’s the source of problem, understand? Otherwise, you can check this post to get the best hard drive for your PS4 Pro.
Would it be quicker/easier to just replace the hard drive ? I don’t have a home PC, which would be problem with that option.. if so is there a hard drive you’d recommend that be at least as good as what’s in the pro already ? I play a lot of large lobby multiplayer type games . Thanks for the quick response.. hard to find some insight on this topic online .. afraid I made things worse self diagnosing in forums and troubleshooting before everything gave out
I was playing a game online when the issues started.. first lag and disconnections, then the in game menus stopped working properly..followed by the in game music and sound effects cutting off/on. Persisted a couple days before I got frustrated, bc at this point my home(playstation) menus began to show symptoms also. Hitting PS button would take awhile and the option boxes would be empty(capture gallery, library, etc.) .. The same problems I was having in game. Started doing research and performed a hard restart.. which made problem worse could no longer get past main menu of any game .. Meanwhile, the playstation froze and turned itself off twice loading simple operations. Tested without network connection problem persisted.. so I initialized. Upon getting the system back on it seemed initialization had not worked.. but I took it to a different house with different network and outlets. When first turned on everything seemed fine even played a single round in a game before falling asleep. Now is the next day and problems are back.. everything is loading slowly, and I can open up games but I am unable to connect to any online services in game. Could this be a hard drive issue ? Or something further ?.. I feel some signs point to network, is it possible something within corrupted to now it can be connected to internet but can not connect to any online services(such as EA, rockstar, etc.)..
I feel it’s important to note .. prior to the first symptoms I have had absolutely no problems out of this system.. it’s less than six months old and Ive taken off the top and checked to eliminate the possibility of dust or overheating. Also, I’ve noticed while attempting to download a disced game to test after all mentioned above the system makes this short but high pitched squeal like it’s struggle to process the disk. This system is a PS4 pro.. space is less than 1/4 full and kept well ventilated. Never many trouble out of home network prior ..though my roommate did switch our shared WiFi to paused or bedtime mode in the middle of me playing .. which oddly enough didn’t throw me offline .. didn’t find out till next day (why I tried the system at a different location).. sorry if this is redundant
I think your hard drive needs maintenance as it suffers from bad sectors.
What you have to do is to pull out the PS4 Pro hard drive, connect it to a PC, and perform a FULL format. This will restore the hard drive performance to its original state.
Later, you need to re-install PS4 operating system and all your games.
No I do not know how to format the hard drive. Thank you for answering me I’ve been having this annoying problem for weeks now and I really appreciate the help.
You need first to connect the hard drive to your PC via the hard drive cables. If you have only a laptop, you need an external hard drive enclosure for this process.
Afterwards, follow the instructions illustrated on this page. Make sure to unckeck the “quick format” option.
https://www.windowscentral.com/how-format-new-hard-drive-windows-10
Otherwise, if you can’t connect your PS4 HDD to a PC, you better take it to any computer repair shop and ask the employee to full format it. It will take less than 10 minutes and it won’t cost you more than $5.
Hey mate 😀 just finished formatting the hdd, plugged ps4 back in, reinstalled system software, and my ps4 is now running great! seems faster than what it was before the error occured! Thanks again, very much appreciated! 😀
You’re most welcome. Thanks to you as well for the nice feedback. Just note that when your hard drive starts causing problems again (I guess this will happen after few months), that time only you must seriously consider replacing it, as the second delinquency is a bad omen for a serious failure.
Still no comment for me? Ps4 is still broken. Like 4 of my games work out of 80. The rest freeze and crash my system. I don’t know what to do anymore. PlayStation support was no help at all. I have tried initializing, rebuilding database, reinstalling system software, updating system software, resetting to default settings and deleting and redownloading everything. Did all of this multiple times and it still doesn’t work. Ps4 is like 2 weeks old, never been dropped. I have no idea what to do or who to ask anymore so I would really appreciate some help if you could. I am a hard core gamer and have been for over 10 years now. It sucks to be limited to only 4 games I’ve already played extensively. Please help!
Sorry for not coming back to you soon with a response. Surely I have not noticed it among the heaps of comments we received lately.
One thing you MUST do here, which is to FULL format your hard drive. There’s probably some bad sectors on your hard drive that cause all this.
Do you know how to carry out this operation? If you don’t, please come back and we’ll be please to illustrate it for you.
SORRY FOR MY LATE RESPONSE. I JUST INSTALLED A 2TB NEW HARDDRIVE AND ITS WORKING VERY FAST LIKE A BRAND NEW PS4. AFTER ALL THIS TIME NOW I CAN ENJOY PLAYING FORTNITE WITHOUT DELETING OTHER GAMES. THNX FOR ALL YOUR HELP…..
I’m glad that you have finally resolved this issue. Thanks for the feedback, that’s much appreciated.
THANKS FOR THE QUICK RESPONSE AND AFTER INSERTING THE NEW HARD DRIVE I WILL TELL YOU IF ANY THING BAD OR GOOD HAPPENS. SO I AM VERY MUCH HAPPY FOR YOUR KIND HELP.AND QUICK RESPONSE.
You’re always welcome any time! Also, I am anxious to know what’s going to happen when you use the new hard drive. Don’t forget to provide us with your feedback.
AND BTW I HAVE TO TELL YOU A VERY IMPORTANT THING THAT MY PS4 IS MAKING NOISE AS LOUD AS A FIGHTER JET AMD IT IS BURNING SO FREAKING THAT I COULD BOIL AN EGG AND MAKE AN OMELET LOL…….
If this is the case, then yes, your hard drive needs immediate replacement. Good luck with the new one.
IS IT REALLY NECESSARY AS I AM GOING TO BUY THE HARD DRIVE TODAY AND INSTALL IT AS IT WOULD BE DIFFICULT FOR ME TO GO TO THE COMPUTER REPAIR SHOP. SO I WILL BUY SSHD OR HDD BECAUSE SSD WILL NOT RUN AT ITS FULL POTENTIAL. IS THERE ANY RULE THAT I SHOULD FORMAT BEFORE REPLACING THE HARDDRIVE……… 🙂 THANKS FOR ALL YOUR HELP TILL NOW……….
No, no rule at all. Just insert the new hard drive and follow the installation instructions.
THNX FOR THE QUICK RESPONSE. BUT DO YOU KNOW FROM WHERE CAN I GET TGE CABLES OR ATLEAST WHICH CABLES TO CONNECT TO MY PC. I AM READY TO REPLACE IT WITH A NEW HDD IS IT REALLY THAT IMPORTANT. THEN CAN I DO IT WITH MY LAPTOP OR A PC IS COMPULSORY AND THE REQUIRED CABLES ALSO PLZ. THANK YOU
Just take it to any computer repair shop and tell them to FULL format it for you. It will take only 5-10 minutes and will cost you almost $3. That’s much better than buying cables that you’ll only use once.
HEY I AM BACK AND I AM HAPPY TO SAY THAT AFTER INITIALISING I REBUILDED THE DATABASE AND IT IS WORKING FINE BUT IT IS WAY TOOO SLOW VERY VERY SLOW EXCEPT THAT THE GAMES ARE ALSO STARTING SO DAMN SLOW EVERYTHING IS LAGGY AND SLOW IN MY PS OTHERWISE IT IS WORKING DAMN GOOD AS I CAN SIGN IN INSERT DISK OPEN STORE WATCH YOUTUBE.BUT EVERYTHING IS LAGGY AND SLOW.
Ok, now it seems the issue is determined. Your hard drive is the source of problem. You need to perform a FULL format on it to eliminate its errors.
Be noted that this is a temporary solution that might last up to a few months before the total collapse of the hard drive. We just need to be 100% sure that the hard drive is the real problem, nothing else.
So, just pull out PS4 hard drive and connect it to a PC, either via an external hard drive enclosure, or internally via connecting it with the relevant cables.
Make sure to do this while your PC is turned off. Now, restart your PC and let it recognize the newly-connected hard drive.
Afterwards, you will see the new hard drive icon appearing on the “This PC” window. Right-click on it, you will see the “format” option as one of the list item. Just pick it and follow the steps.
Any further help you need, please don’t hesitate to ask. We’re here to help.
HI I INITIALISED AND TILL THE MAIN MENU IT WIRKED PERFECTLY FINE BUT WHEN I SIGNED INTO MY PSN I SHOWED RECOVER DATA FROM ANOTHER PS4 AND I DIDNT PRESS ANYTHING THEN AGAIN IT SHOWED DATABASE IS CORRUPTED.
Hi, for the past 3 months now I have been experiencing crashes/freezes while I’m playing a game and then it says my game file is corrupted. I’ve done extensive research trying to figure out the problem and I know for sure that it’s not the games that are corrupted. I am almost 100% sure it’s the HDD. I’ve updated my system software numerous times, which I can only do through safe mode and I don’t know if that’s an issue. When I update the system software and my issue persists, I update it again and it says the same update I’ve already updated is still available. I also don’t know if that’s the issue. I also have rebuilt my ps4 database along with initializing my ps4 numerous times. My ps4 will work on occasion, but it is very rare and lucky for it to work without a game corrupting. So far I’ve come to two conclusions on a possible solution. Either replace my HDD or do the FULL Format operation. You’ve mentioned it in the article above but I couldn’t understand. If you could get back to me as soon as possible with the best solution to fix my issue along with the amount of time it would probably take to fix it, that would be amazing. Thank You!
If you suspect it’s the hard drive based on your experience, the first thing you have to do is to perform a FULL format (not quick). This is supposed to eliminate bad sectors and any errors on the disk, even though it might be temporary, but at least you’ll verify whether it’s the hard drive or not.
So, just pull out PS4 hard drive and connect it to a PC, either via an external hard drive enclosure, or internally via connecting it with the relevant cables.
Make sure to do this while your PC is turned off. Now, restart your PC and let it recognize the newly-connected hard drive.
Afterwards, you will see the new hard drive icon appearing on the “This PC” window. Right-click on it, you will see the “format” option as one of the list item. Just pick it and follow the steps.
Any further help you need, please don’t hesitate to ask. We’re here to help.
THNX FOR THE QUICK RESPONSE I WILL INITIALISE AND IF THAT DOESNT WORK CAN YOU TELL ME HOW TO FORMAT MY HARD DISK CONNECTING TO MY PC.
If it doesn’t work, come back and I will tell you.
Also I’m using windows 8 on my laptop
It doesn’t matter what version 🙂
Hey mate, having some trouble putting my laptop into safe mode, do I need a desktop computer to use safe mode? I tried running it via msconfig but not having much luck 🙁
That’s strange. Laptops are just like Desktops in this regard. Maybe your Windows OS installation is corrupted. But no problem, you can still perform this action via MS-DOS command.
Go to start menu, type in the search box: CMD, and there you are! Now, try to format it with the format command as illustrated earlier.
Thanks again mate! What should i do after i format the hdd via MS-DOS command, do i need to download the PS4 system software?
Yes, download it separately on an external storage device, preferably USB flash drive. Follow the instructions illustrated here.
WHEN I WAS UPDATING FORTNITE SUDDENLY MY PS4 HANGED AND I HAD TO DO EMERGENCY SHUT DOWN . AFTER WHEN I POWERED ON THE PS4 AGAIN IT SHOWED THE PS4 WAS NOT SHUT DIWNED PROPERLY PLZ WAIT IT IS CHECKING THEN IT STARTED THEN WHEN I WAS ON HOME SCREEN IT SHOWED THE PS4 DATABASE IS CORRUPTED. THEN IT SAID PS4 IS RESTARTING THEN IT WOULD NEVER RESTART SO I UNPLUGGED THE PS4 POWER CORD THEN PLUGGED IT IN AGAIN THEN IT SHOWED NO SIGNAL ON MY MONITOR AND THE BLUE LIGHT WAS BLINKING NON STOP TILL 1 MIN THEN IT SHOWED PS4 LOGO THEN AFTER MUCH TIME STILL THE BLUE LIGHT WAS BLINKING THEN IT STARTED AND WHEN I GOT TO HOME SCREEN IT AGAIN SHOWED DATABASE IS CORRUPTED. THEN AGAIN I REMOVED THE PS4 POWER CORD I TRIED IT FOR 3 TIMES IT WAS THE SAME. THEN I WENT TO SAFE MODE AFTER I CLICKED REBUILD DATABASE BUT NOTHING HAPPENED THE BLUE LIGHT WAS BLINKING ON BLINKING AND IT SHUT DOWNED ITSELF. I WAS CONFUSED BUT I DIDNT TRY TO INITIALISE . MY PS4 IS ALMOST 4 YEARS OLD. ITS FIRST GENERATION 500 GB HDD I THINK THE HDD LIFE SPAN IS NEARLY OVER SO DOES THE PROBLEM WILL FIX IF I REPLACE IT WITH A NEW HARD DISK. IF YES RECOMMENDED ME SONE 1 OR 2 TB HDD FOR MY OG PS4 OR SDD IS BETTER I CANT CHOOSE WHICH ONE TO BUY.CAN YOU PLEASE REPLY ASAP. THANK YOU.
Before accusing the hard drive you have first to initialize PS4 and see how things happen. If that doesn’t work, you need to connect the hard drive to a PC and perform a full format (NOT quick). This would fix any error on the hard drive.
After doing these two things, if the problem persists, the source of problem is mostly in the video card, not the hard drive.
You must do these tests yourself before “venturing” with a new hard drive and wasting your money.
If you find the hard drive is the problem, you can buy an SSD, which is the most reliable storage device. I recommend Samsung SSD 860 QVO
My ps4 freezes but not has much has I used to I tried everything initializing data, new HDMI,Cleaningg rebuilding dust,database,new power outlet deleting notifications my WiFi is 70 download speed and 4.6 upload speed my games are Also very laggy even if it isn’t online the ps4 use to turn of by its self but it hasn’t done it in a while any help on what I should do.
In this case, it’s either the hard drive or video card. To check whether it’s the hard drive or not, you have to perform a “FULL” format on it via a PC. Then install PS4 software from scratch and see if this works or not. If not, the video card is the main culprit.
I just done a “Check Disk”., it showed no errors were found.. Can you please explain how to format via DOS?
Restart your computer while your PS4 hard drive is connected. Keep pressing F8 until you see this screen (see image below). pick the third option “Safe Mode with command prompt”.
I assume that the letter assigned to PS4 HDD is E, so you type this command: format e:
Hey mate, thanks again for the detailed instructions, formatting the HDD now :).. if the problem still occurs you think it might be something else?
Well, you need to do the last action by doing “Check Disk” then format it again via DOS. If it doesn’t work, we can think of another possible reason for this issue.
Thanks again for the reply, i deleted all the volumes so its one big unallocated volume, but it wont let me click anything other than; New simple volume, Help or Properties..
Sorry for the late reply, hope you can shed some light haha
Hi again and welcome back. Click New Simple Volume, choose the full storage space, then format.
My ps4 keeps freezing on every single game I play. Just got this new ps4 yesterday and its still not letting me play my games. I keep getting error code ce-34878-0) I have tried re in talking system software and the game multiple times, initialized multiple times, traded my old PS4 in for this new one so I can’t get my old hdd back and just really confused on what to do now. Nothing I have found has helped me.
It has been doing this for 5 days. Only one game works and earlier today it kicked me off of YouTube with the same error code
Yeah but I wouldn’t gain anything from that I would just lose more money, wouldn’t it be better if I traded my Ps4 slim for a brand new on eat Eb games and how much do used PS4 slim cost and it’s barely been used? Also I’ve only used 20Gb max. Hope to get an answer fast.
No, taking it to a technician would cost you much less money than getting another PS4. Take my advice and you won’t regret.
Hey, I bought my ps4 few months, I don’t even think I’ve had it for 6 months yet and few days ago while I had just finished playing a fortnite game a message popped up that said: cannot continue using the application the data for the following application is corrupted fortnite …
Straight after seeing this, I went on youtube and searched up Error CE-30005-E and tried everything. Initializing Ps4, installing and deleting the app 12 times lol. After reading a lot of your comments, I don’t really think its the hard drive that has a problem but your the , I’ll let you tell me. Here are the things that I have been experiencing so you can understand the issue more : Freezing , lag , Fortnite game barely loads I can’t see anything(Horrible Fps).This happens even when I’m on 40 ping. This started a week ago and I’ve NEVER physically damaged my PS4 and whenever I try to talk to Ps4 support takes like an hour to get a short answer. Can you please help me find a solution ?Lol at this point I might just giveaway my Ps4 because these last few weeks I’ve so had so many issues playing. This is my last hope to find an actual solution that works or I’ll just simply give up and buy an Xbox. Thx once again
Tell me first, do you experience this issue with all games, or just that particular one?
Yes with every game
Ok, then you have a hardware problem. If you’re sure enough that it is not the hard drive, then it’s most probably the VGA. You should take it to a technician to fix it for you because simply you can do nothing in this concern.
Hi, my PS4 runs slower than it used too! Games like Spider man give me corruption errors no matter where you are in the game. Games like FIFA lag during gameplay even offline! Games like The Division 2 take 5 hours to copy from the disc and the system system takes around one minute to speed up when you first login to the PS4.
All this happened after the 6.00 patch and when it shut off due to excessive RAM usage. Is this a mechanical failure or just bad sectors in the drive?
I cannot really tell. You should first try to initialize PS4, if it doesn’t work, pull out the hard drive and connect it to a PC and perform a FULL format (not quick format). This will eliminate any bad sector on the drive and restore its performance. This should work for a while until the drive fails again. But if you experience this, it means the hard drive needs replacement. Try and provide us with your feedback.
I’ve tried initializing but it doesn’t do anything.
try formatting the hard drive then and tell me what you get.
I tried the full format already and it “helped” for a while (few days) but after that the game started crashing soon again. It really sucks, mhw is my favourite game and I was hoping to do some grinding before the dlc gets released. Now Im not sure can I even play that on my Ps. Could it really be just a incompatibility problem and my only option is to wait for a update? These past few days I have not been able to play even for 15minutes without the game crashing..
If it “helped”, this means the problem is in your hard drive. It’s dying and needs replacement.
My PS4 has started to give me the error ce-347878 every time I try to play Monster Hunter World. Sometimes the game is able to run for 2hours without crashing, sometimes it crashes under five minutes. I have tried all the basic recommended steps, initialization, installing the game again and rebuilding the database. Nothing has helped. I have also cleaned the fan but that didn’t help either. I dont remember really getting this problem with any other games. My ps4 is the first version that came to the market. Could this be a hdd problem? Or is it something else? Im kinda running out of options and starting to think about getting a new ps4.
Don’t waste your money on a new PS4. Most probably it’s a problem related to incompatibility of your game with the installed version of PS4 system software. Here, you can’t help but wait for a new update to fix that error.
There’s another possibility that there’s a bad sector on your hard drive where the game files are installed which causes such an error. To get over it, you need to perform a FULL format (not quick) on the hard drive then install PS4 system software from scratch. This will restore the degraded performance and fix the bad sectors. If this didn’t work, then surely it is an incompatibility issue.
My PS4 is giving me errors and saying the database is corrupt. Last code is CE-32995-8. I play 2K19 a lot and it keeps giving me corrupted errors. It’s at the screen connect usb storage device that contains an update file for reinstallation for version 6.71 or later. I’ve reinstalled many times and it lets me play a few days and corrupts again. Do I need to replace the hard drive?
No, you don’t. Please check this post for a fix for this error.
Cheers mate, once i get a cable ill let you know how it went! 🙂
Much appreciated.
Hey mate, finally got my cable haha, trying to do a full format but all the options are greyed out? Help/Delete Volume are the only ones i can choose.
Why do you think that might be?
Thanks again
Jack
Delete the volume first, then the format button will appear next time.
By the way, after formatting the volume, try to use the CHKDSK utility.
Go to [This PC] right click your PS4 hard drive, and pick “Properties”.
Then turn off your PC, and pull out the PS4 HDD.
Thanks for the quick help and reply, which volume do i have to delete? is there more than one? I tried uploading a SS of my disk management but couldnt work out how to,
Thanks,
Jack
It’s only one volume only. Delete it then format. You can upload your screenshot on any image hosting and send us the URL in your comment.
Thanks again mate, link to my disk management: https://gyazo.com/a1cc7cb82e5e1c0b630ef113ec3163e5
When i right click the ‘allocated volume’ New Simlpe Volume shows up, do i click that?
Ah I see now. You have to delete all volumes first until it becomes one unallocated volume that occupies all the storage space of the hard drive. Then, right click this unallocated volume and use the FULL size of it. Afterwards, format it as I illustrated previously.
Hope I am clear enough on that. If not, please don’t hesitate to ask for more explanations. We’re here just to help.
Thanks for the link, appreciate the help! Do you know what the cable is called that i need to connect the HDD?
You can get an external hard drive enclosure for this operation. Otherwise, just connect the SATA data cable and power cable to the HDD, and you’re done.
Everytime i start it up, i have to either rebuild data base or it has to check system storage etc, i just read BlackDahlia’s post and my issue sounds similar to his but im able to get to the main menu
Just FULL-format it then check. Please provide us with your feedback on this solution, this will help other readers and save their times.
I havent tried a full format before but willing to give it a go, are you able to provide any tips or a link to a video haha, thanks again
Just uncheck the “Perform a quick format” box, and you’re done.
https://www.windowscentral.com/how-format-new-hard-drive-windows-10
I’ve been having major troubles with my ps4 for nearly 2 weeks now, it started when i pulled the power cord out when it was still in rest mode. I’ve tried everything in safe mode from rebuilding database to re initializing the ps4 from a USB stick but no luck.. it takes forever to start up and freezes after maybe 15mins, error message ce-36329-3 just popped up, do i need a new HDD? thanks for your help
Most probably bad sectors have occurred in your hard drive. You don’t really need a new hard drive if the old one is still functioning. You better perform a FULL format on a PC then check whether this fixes the problem or not. Otherwise, you’ll need to take it to a repair shop to figure out the real problem.
Hey there PS4 Storage, stumbled upon your article by chance, and maybe you can help me out. My PS4 gets stuck in a boot up loop, it starts up normally with the white light, I get to the white PS4 logo with black background as the light goes to blue, then I hear two clicks and the cycle starts again. Safe mode hasn’t helped me, I tried rebuilding the database and couldn’t even use the function since it tried taking me to the PS4 menu. A very good friend of mine is really in to PC, so he looked at it and thought it might be the hard drive. But upon further inspection their doesn’t seem to be any physical damage to the hard drive, but when he hooked it up to his tower it wouldnt even register that it was connected. Wiping my hard drive is the absolute last resort, I am more than happy to buy a Seagate firecuda and upgrade but I dont want to waste my money if the HDD isn’t the issue. Seen or heard of anything like this before? Thanks in advance, I will take any ideas or thoughts you have because I’ve been struggling with this for over two weeks now, nobody online seems to have my exact problem.
Yes, I have seen this problem before and the culprit was the hard drive. There were bad sectors that caused that situation. I don’t say that the solutions for all cases are the same, and I can’t give you a decisive answer without checking and diagnosing the faulty PS4 personally in real world.
Though, I suggest that before “incriminating” the hard drive, you have to give it a last chance. Connect it to a PC and perform FULL format (not quick format), then use it again inside your PS4. You will need to install the PS4 system software from scratch. If this doesn’t fix the problem, the hard drive is not responsible. It can be a defect in the motherboard.
Please provide us with your feedback on our suggested solution. This will definitely help other users and ease their lives.
Thanks for your articles. I’ve been reading them as I try to resolve my recurring issue with ce-34878-0 errors. Started with a back up, initialise & restore, & last weekend replaced the hard drive with a firecuda SSHD. But within an hour tonight I had two 34878-0 errors again. Any ideas before I give up & just go buy a new PS4? Thanks
Hi Tom. You don’t need to buy a new PS4 if this is your case. Any experienced technician can fix this issue. I think the SATA port of the PS4 motherboard is malfunctioning and probably the whole interface needs replacement. It won’t cost you more than $20 to fix that. So, save your money and don’t buy a new console.
Awesome thanks I will give that a try!
My PS4 has been displaying weird colors and tears in the screen. This only happens on some games. Madden 19 & 18, sometimes GTA V, just recently COD Black Ops 3. Black Ops 3 didn’t have this issue my first play through a few years ago. Any idea what is causing this? I haven’t seen anyone anywhere post a similar issue and it’s hard to put in words. Check out the video https://youtu.be/7UdV6O1lFPg
https://youtu.be/JjVMpG8Mlto
https://youtu.be/OFBmHmHRwtU
This is certainly caused by a faulty VGA. Take it to a technician for a fix.
Will a faulty VGA also cause a game to crash? I have a digital down load of spridee-man, the game keeps crashing, sometimes it doesn’t make it the home screen before crashing other times I can play for. 3 minutes and it will crash. Is this the VGA causing this also.
Yes, it can be, but not too often. In most cases it’s the hard drive.
I was playing FIFA 19 and my game freeze and then continued, then i was going to play RDR2 but loading times were so much longer. (They were almost instant). Then my Ps4 started to freeze on the menu and continued, but then, it froze up and i had to disconnect my cable.
The problem keep happening and i rebuilded my database but didn’t work, i initialized my PS4 and worked for an hour, but then, the same problem happened, then my ps4 cannot initialize it, i disconnected it, and initialize it and worked again but keeps freezing and i have to initialize it again, so i cant use my ps4.
I had some power surges last month.
Oh, and last month my PS4 after checking storage told me to reinstall via usb, i selected cancel and it booted up normally.
I think is my hard drive but i’m not sure.
Yes, most probably it’s your hard drive that needs replacement. I can tell you this is by 95%. I cannot give you a decisive answer until I personally check/diagnose the affected PS4 in the real world.
If you suffer from power surges, you better go for an SSD. Get a good SSD for PS4 and you’ll be safe in this regard, as SSDs are not affected by power surges, unlike mechanical hard drives. If you still want a mechanical hard drive, pick one from the PS4 HDD list.
Hey! I Checked my hard drive with Crystaldiskinfo and it says “Health status: Caution:” and “Number of reallocated sectors: 978” so i think this might be the problem, should i replace my hard drive right?
You can perform a FULL format first and check its health again. If it doesn’t change, then yes, replace it. Otherwise, in many cases this will fix bad sectors and other issues.
I tried the new harddrive and my ps4 wouldn’t boot up. I installed it and all but as soon as I turned off my ps4 I had to initialize my ps4. So I put in my old harddrive and it worked fine til’ it shutted off like usual(about 25 minutes it lasted). I stopped playing that day and I tried it today one final time. I lifted the console (when I had it on) and it made that buzzing sound and turned off. So I decided to keep my ps4 vertical and see if perhaps it could help with the heat or wires connected to it. And strangely enough it’s been on for a good 6 hours without shutting off. Turned it off and it began to properly turn on again. I have no clue why keeping it vertical helped? Perhaps the heat?
It’s very strange how the new hard drive doesn’t work, yet the old one still works. I am sure there’s something wrong here.
As for the case you described, no, it is still the hard drive. Probably the position of the “R/W head” has slightly swerved due to the power surges and when you position PS4 vertically it just goes to its original location. I cannot really be totally sure without diagnosing the hard drive myself.
Anyway, thanks for telling us about your experience, that’s really much appreciated. May someone benefit from it.
I got a new harddrive and sadly it didn’t work
The hard drive didn’t work? Or the problem with your PS4 still persists?
Am 80% it’s the harddrive when I think about. Was having absolutely no problems until the power surges began. As soon as that happened I got these problems. At first I thought it was the USB but nope. Then I thought it was really dusty from the inside which it wasn’t that much but I still cleaned it. Nope. I forgot to mention that one day it said all my data has been corrupted. Every game installed I had the corrupted logo on it but a few seconds later my games began to pop up so I opened it and instantly crashed. Turned it on a couple of hours later and it worked for 30 minutes and then crashed again. Do I absolutely need a internal hard drive installed? Can I just take out my internal one and put a external one to replace it? Or will I need a internal one installed just so it can function properly? Btw thanks for the quick reply!
The PS4 operating system cannot be installed on an external hard drive. So you must have an internal hard drive replacement.
Please if you have resolved this problem, come back and tell us about your experience. This may help many others who have the same problem.
Ok first of all ,my ps4 is old (black piano version)…. About a week ago when i triel to turn on my ps4 it entered safe mode and automatically performed storage check, it thens shows the message “cannot start the ps4 please insert and usb device with the recent update…etc” i tried doing that and it says it’s was unable to update. I then had to initialize the ps4, after that in the same day in some point when i tried to play a game the controller disconnected the game froze, the screen gone black and i could do nothing but hold the ps4 power button to shutdown, after turn it on again in system storage check at 10 % exactly the same “cannot start ps4” message. I tried initialize it yet again and was able to play for like 3 days, but today, when in the loading screen of a game , the ps button became unresponsive, the game took 10 min to load and after that the screen just turned black and had to hold the power button again to shutdown and at system storage check 24% ,again shows the “cannot start the ps4 “message. This problem is likely to be in HDD or could be something in a different hardware?
Please help and sorry for my poor english
Yes, most probably (95%) it is the hard drive. According to your description and the symptoms of the problem, the PS4 HDD is seriously malfunctioning and soon will totally stop working. But, worth it to say that, although it’s rare, the PS4 CPU might be the culprit. You can’t really be totally sure until you change the hard drive with a new one.
My ps4 has been doing this
https://youtu.be/lZCrGKQSJA4
It’ll work for about 30 minutes then buzz and shut down. Also have had problems booting it up. It’ll boot up and stay on the blue light for a couple of minutes then shut down. Then I’ll turn it back on and it’ll tell me I improperly shuttled it down. I think it’s also important to note that I’ve been having some power surges lately and it has shutted my console a couple of times. Am not sure if that could’ve affected my harddrive or not
It’s good that you have mentioned the power surges. Power surges literally damage the hard drive and makes the whole system crash and shut down. But before incriminating the hard drive, you better ensure the problem is with it. This is possible by either place it inside another PS4 and see how it performs, or by replacing your PS4’s hard drive with another one and see if the problem still happen or not.
If you confirm that the hard drive is the source of the problem, I recommend that you replace it with an SSD instead of another hard drive. SSDs can resist power surges whereas HDDs can’t. I suggest that you check our guide on the best SSD for PS4. There we recommend high-quality SSDs with solid reliability that can serve you for years without an issue.
Hello. I have freezing or a crashing problem on my ps4 pro. I dont have this issue with Netflix and video prime or any app in that sort. So far only when I get on the spider man game. Either hard copy or digital it crashes whrn I start the actual campaign. The game boots up pass the beginning all the way till I pick a new save file and the difficulty of my choice. but after that part upon the gane introduction of that first cut scene of the spider hanging from the window it freezes at the same spot of the view of the spider and peter parkers uncle Ben photo. I’ve tried data rebuild. I’m a second owner I bought it from someone so im sure im out from the warranty ot atleast i done know how to check for that. So the ps4 must of already been factory reset but not so sure if it was fully reset. Either way what are my options to fix this problem.. Is it fixable. Is it the hard drive or is my ps4 done with. Please let me know what is best to do at this point.
It’s the game itself, nothing wrong with your PS4. The game doesn’t seem fully compatible with the PS4 system software version you have on your console. All what you can do for now is either wait for an update patch for the game or wait until Sony releases a new system update that might be better in terms of compatibility than the former one.
After rebuilding the database and resetting the ps4 to new I keep on having the same problems. My ps4 takes 15 to 20 minutes to boot up a bit now I have to install my stuff again but when I finally press okay and set the language it let me wait for 30 minutes after that it normally shows my wifi settings but know it let me wait and after 30 minutes the system shuts down itself and telling me I cut the power….
You have a serious hardware problem. Often it’s the hard drive that causes this. You better replace it with a newer one.
When i start my pS4 in safe mode and even initialize it it starts and then it brings the ‘Update the software to version 6.50 or later’..
I even tried to restore it to default setting still in brings the above message and when i try to rebuild data it brings the ‘error su-41337, please turn off the PS4’.
Help me guys am really stranded right now.
Remove the PS4 hard drive and connect it to a PC and perform a FULL format on it. Now, put it again inside PS4 and try to install PS4 system software from scratch. This should resolve your issue.
I brought my PS4 a month ago and now the HDD started to fail 😂😂
lol. Lucky that it’s still within the guarantee.
Hello, thank u so much for the extensive guide. I have one question if u could kindly answer- how often would u recommend replacing the PS4 thermal paste and cleaning the heat sink region? My PS4 is 4 or 5+ years old(bought brand new) CU-1215A model and I recently opened it and found a good amount of dust in the fans and cover but did not reach the heatsink area. I do not have any issues with blinking red or blue light and automatic turning off due to overheating (I hope). Thanks in advance.
Hi,
I would like to thank you as well for your kind and sweet words, much appreciated.
As for your question, technical experts always recommend a thermal paste replacement every 2 years of use in order to maintain the peak performance of the system.
Additionally, it’s mainly dependent on how much you use your PS4. If you are a regular player who plays 2-5 hours on a daily basis, then 2 years are the recommended period of time to replace the thermal paste. Otherwise, if you’re an enthusiast who plays 10+ hours daily, 1 year is recommended.
I hope I have answered your question sufficiently.
My ps4 just keeps grazing and shutting off and then when it turns back on it makes it seem as if I unplugged it from the ac cable is that one of the signs that I need a new hard drive
It’s nearly a sign that the PS4 memory (RAM) is malfunctioning or a part of the motherboard related, not the hard drive.
Okay I have no idea what happened but basically my PS4 kept freezing and was very slow so I thought maybe I should full initialize my ps4. When I did try it said I would take many hours so I decided to sleep it off the following morning I woke up to the ps4 saying “cannot start, hold the power button for 1 second until you hear a beep” what should I do??
Do as the message instructs you. If initialization doesn’t work, you need to format PS4 hard drive by connecting it to a PC. If you’re not savvy enough to do that, just take pull it out from its cage, and take it to a computer repair shop. Tell the guys there you want FULL format (not quick). It won’t cost you much (maybe just $5), as the process is too easy.
Is a PC the only way to do it? Can it be done from a laptop?
Yes it can, but you need then a USB external hard drive enclosure.
Also is there a certain wire that I need to connect it to a PC or laptop?
Yes. If you want to connect internally, you need a SATA data and power cables. If you want to connect externally (easier method), you’ll need a USB external hard drive enclosure. I suggest this one for this operation.
The easiest method is to replace to hard drive itself right? I took my hard drive out and apparently it’s brand is Toshiba
Is there any recommendations on hard drives for a ps4 slim?
Have a look at our list on the best hard drive for PS4.
Would it be easier to just be a new hard drive completely for a ps4 slim? Do u have any suggestions on good hard drives? Also I had took out the hard drive yesterday to check what brand the hard drive might be so I can get a clue of what hard drive I should buy. The harddrive brand is Toshiba.
I always recommend to upgrade the PS4 internal hard drive because it is a slow and obsolete drive (read more). As for our recommendations, please view this article.
So my PS4 is experiencing issues for about 4 weeks now and im not sure what the problem is. So first the software freezes and I unplug the power cord because it wouldn’t turn off no matter what. Then it went into safe mode and then out of it, after that it works for about 4 to 5 days, then while loading into a app the tv screen turned black and the ps4 shut off randomly. I initialized it but the random glitches still happened. Ive noticed that loading into a app takes about 5 minutes then shows the big logo screen and then shuts off. Ive tried everything, and the problems persist, i’ve called playstation support and they said to do the intialization but still it won’t work.
Do you think it is because I had my PS4 for three years? And should I send it in to Sony just to get it refurbished or get a new one?
I can’t give you a decisive answer until I check and diagnose your PS4 myself. But, in many cases, this is caused by a faulty hard drive. Changing it will possibly fix this issue.
My ps4 has been really slow to responding apps when I click on them. Yesterday I redownloded fortnite but the app kept freezing and crashing about 10 times. I then decided to go to settings and full initialize it which said it would take many hours so I decided to sleep it off and in the morning when I woke up I got a message saying “cannot start the ps4, cannot access system storage, press the power button for one second (until the system beeps) to turn off the ps4” now I’m thinking that I broke my ps4 by trying to full intialize it because it was lagging and the apps kept crashing
When it lags and freezes, you MUST initialize it. If initialization doesn’t work, you must full format the PS4 hard drive by connecting it to a PC.
Hello there, so when i was playing monster hunter world my extended storage accidentally disconnect ( i have my monster hunter world at the extended storage) so, from there my ps4 got a little buggy, my ps4 become so god damn slow and constantly freezing and crashing, keep getting the white light of death ( what people call it), everytime i go to rest mode my extended storage always disconnect by itself, its just like my ps4 is dying and its not even 2 years old, i already try the rebuild thing but i haven’t try the initialize thing, because I’m afraid my ps4 will become worse, I’m really hoping for a feedback for this problem, thank you!
You have to run several tests in order to figure out what the real problem is.
So, tell me, does your PS4 work fine when you unplug the external HDD? Or it is always like this whether there’s an external HDD or not?
I have the same problem. I’ve bought mine off of amazon around February and I believe it was refurbished. My ps4 does the exact same thing that yours has done. I’ve tried initializing it multiple times but no luck. Recently my ps4 has become very slow and responds very late to when I click on an app. It takes forever to load and when it does it just freezes and turns off. After waiting for the ps4 it turns back on with the ps4 logo only to shut off again. I’d really like a way to fix this because I had to pay for the ps4 on my own and as I don’t not have money to buy another ps4 I’d like some advice on how to fix this issue
Try to format the internal hard drive by connecting it to a PC. Perform a FULL format (not quick). If this has resolved this issue, you may consider buying a new hard drive when the PS4 gets slow again later.
Would a SSD be the safest bet over replacing the hdd I’ve read a few articles but not really tech savvy.
SSDs are the most reliable storage devices around. They can last literally years without a single error/failure. You can read more about that here. But, if you have the standard PS4 model, I don’t really suggest to get an SSD due to its high price and limited benefits to the base PS4. You better get an SSHD like Seagate Firecuda SSHD. It offers 5 year limited warranty and it works really well with PS4. It is the best compromise between speed, space and money. Otherwise, if cost is not an issue, go get an SSD. Here’s a list of the best SSDs for PS4 you can choose from.
a new hard drive can fix storage system loop ? safemode | update loop ?
Yes it can. But first, try to initialize PS4 before changing the internal hard drive. If this doesn’t fix it, go and replace the HDD.
My PS4 has frequent problems displaying on the tv, but only begins flickering between being displayed and no signal after a few minutes of use. Is the a problem with the HDMI or the HDD?
Flickering problems are related to HDMI.
Hello, after updating my ps4 pro to software 7 yesterday first fifa 20 started freezing at the launch screen but everything else was working so i erased the game and downloaded it again but the issue persisted, and when i put the ps4 to rest mode the white light keeps blinking for like 15 minutes and then it shuts down completely & when i start the ps4 i tells me that an app was not responding, so i ran the database stuff and when logging in the home screen froze, so i initialized the ps4 and still the home screen kept freezing, and right now i am stuck not knowing if it the hdd ( not hearing any clicking noises), so i need a second opinion here
Most probably is that the hard drive is failing and suffering from bad sectors. Please refer to this article for additional details.
Zero help. Shot i can figure that, how do you fix the error code if it continues after safe mode rebuild? Is the device just broken?
Try to initialize PS4. If the problem persists, the hard drive must be replaced.