PS4 Keeps Freezing – Check the Hard Drive First

PS4 keeps freezingNot every gamer would be happy at the mention of the term “PS4 freezing”. Thousands, if not millions of PS4 players normally have to contend with such a situation when their PS4 freezes. This doesn’t only hamper their playing experience, but also can be a real annoyance to the enjoyment and overall satisfaction of the gaming experience.

PS4 console freezing is an issue that sometimes may be intolerable. The secret to surviving it is certainly not to get annoyed by the console and dump it in the dustbin. You have to learn about the probable causes of the freezing as well as how to troubleshoot them. Below is a look at some of the reasons why freezing may occur and what you need to do to resume your normal use of your console.

Most Common Reasons

There are several reasons that cause PS4 to freeze. In most cases (say 90% or even more), it’s related to PS4 hard drive not functioning properly the way it must. Sometimes the PS4 freezing situation the result of a bad controller, an unstable internet connection, or defective hardware (CPU, Blu-ray drive, or even motherboard).

It’s easy to detect the source of problem with a few tests on your frozen PS4. If it’s the result of a defective hardware other than the PS4 hard drive, only a technician can fix it for you. Otherwise, you can do it yourself without the need of others’ help.

This article suggests a few solutions for PS4 hard drive related problems. Therefore, if you have deduced that it’s your PS4 HDD that causes the freezing issue, this is your right place.

Check the Internal Hard Drive

PS4 hard drive is usually the main reason for freezingWhenever PS4 freezes, the first thing you must suspect is the internal hard drive. In fact, the most common reason for this situation is a faulty/malfunctioning hard drive. So, you have to bear in mind before investigating anything else.

In general, the main problem with PS4 hard drive beside being a mechanical device is that it no longer qualifies for its purpose anymore as a modern gaming storage device. That’s for two reasons.

Firstly, mechanical storage devices have shorter lifespan than their non-mechanical opponents (Flash drives). As a result, they are more sensitive to vibration and electric shocks.

Secondly, PS4 utilizes an old and obsolete hard drive that was produced in 2011. Remember we are now in 2019, which means it’s 8 years old. Quite old. (To read an in-depth report on PS4 hard drive and its specifications, please visit this page.)

Ok, I know that telling you this won’t help fix the problem, but you have to be aware of this fact anyway if you’re a serious PS4 player.

PS4 HDD Failure Types

There are two types of PS4 hard drive failures—Mechanical Failure and Logical Failure.

Mechanical Failure

While most components of a PS4 are electrical, the hard disk is one of the few mechanical parts. Thus, it will inevitably fail at some point. This type of failure occurs when the read-write head or other components become faulty as a result of normal wear and tear.

Logical Failure

This refers to non-physical failure, or in other words, when damage occurs in a hard drive’s file structure or software rather than the actual hardware. Many factors can contribute to logical failure, including malware infections, human error and corrupted files. Sometimes the failure can be extensive enough that the system will not boot up. In most cases of logical failure, a hard drive recovery software can successfully restore data because there is no damage to the drive’s hardware.

PS4 HDD Failure, Symptoms & Reasons

PS4 hard drive failure symptomsHard disk failure refers to a situation when a hard disk drive starts malfunctioning and the stored information becomes inaccessible. Unluckily, a hard disk drive has a limited lifespan. The normal lifespan of the hard disk drive is somewhere between 3-5 years. It simply depends on how much work the hard disk drive does on a day-to-day basis. Also, the environmental conditions play an essential role in determining the lifespan of the hard disk drive. Being a hardware device, the hard disk drive is prone to severe issues and faults. Hard disk failure is one of the most annoying situations you can ever face.

Hard disk drives (or HDD) are mechanical. Most are based on a “spindle and platter” system that works much in the way a record player does. The arm reads the data on the platter, and your system uses it for pretty much everything on your PS4.

Consequently, because hard disks are mechanical devices, they are subject to wearing out, even if you treat them better than your own children. Around 60% of hard drive failures occur through predictable mechanical failure, with the remaining 40% of failures occurring through misuse.

The Symptoms

Hard drives are susceptible to failure in a number of ways, so the symptoms of a failing hard disk can vary. It should be noted that some of the symptoms below can also be signs of other problems, and are not necessarily indicative of a hard drive failure. In cases of uncertainty, it is best to take in the computer for a professional assessment by a technician.

Some of the most common signs of failing hard drives include:

  • Unusual or excessive heating.
  • Repeated read or write disk errors.
  • Frequent PS4 crashes or freezing, whether during booting or carrying out tasks.
  • Folders and files cannot be accessed.
  • Disappearing data.
  • Hard drive is powered but cannot perform routine functions.
  • PS4 system can’t recognize the hard drive or it displays nonsensical characters.
  • Hard drive is accessible but it lags or appears to “hang”.
  • Unusual noises, including unexplained clicking, screeching or grinding.

In general, all game consoles have problems, but you don’t need to panic about hard drive failure unless one or more of the above symptoms appear.

The Reasons

Diagnosing PS4 hard drive failureBelow are the top 6 common reasons for PS4 hard drive failure.

  1. Manufacturer’s Fault. It’s the topmost reason behind hard drive failure. Sometimes the manufacturers sell hard drives without proper testing. It may happen that the hard drive is faulty, so it fails to function after few weeks or months.
  2. Overheating. Inadequate ventilation and cooling in and around your PS4 hardware can cause severe damage to the equipment. Overworked hardware with little or no downtime and smoke or fire damage can wreak havoc on a system.
  3. Physical damage to your PS4. Any type of physical force, such as bumping, jarring, or dropping your PS4 may lead to physical damage to the hard drive. If your PS4 is in use at the time of the impact, the read/write heads may touch or gouge the disks, causing damage to the platter’s magnetic surfaces where the data is embedded. This is known as a head crash. Even if your PS4 is powered down, the likelihood of jarring your PS4’s components is still present.
  4. Power Voltage Surges. A power surge caused by lightning strikes, interference with power lines, or by any event which causes the flow of energy to be interrupted and then restarted. Power surges can result in data loss when the read/write heads fail to function properly.
  5. Water Damage. Moisture caused by flooding or even by spilling a liquid onto your PS4 is almost assuredly bad news. Water will have devastating effects on a PS4’s electronic parts and disk components, possibly even causing unwanted electrical currents which can further damage your PS4.
  6. Corrupted files. Improperly closing a game/app, turning off your PS4 before closing files, and installing new game/application can cause files to corrupt. Power failures and accidental PS4 shut downs can contribute to corrupted files, and causing damage to the hard drive.

Solutions

Resolving PS4 freezing problemYou can easily fix logical failure of PS4 hard drive that might cause PS4 to freeze. Unless your PS4 hard drive starts making noise, one of the following suggested solutions can fix that problem.

  1. Rebuilding PS4 database.
  2. Resetting PS4 to factory settings.
  3. Reinstall the game/app with which PS4 freezes.

Sometimes PS4 hard drive doesn’t make any noise, and it works fine for a while before freezing. This is probably because of the existence of bad sectors. You can fix that only by connecting your PS4 hard drive to a PC, and perform a CHKDSK operation on your drive. If that doesn’t work, go and perform a FULL format operation and it should do the job perfectly.

But what if PS4 hard drive fails due to a mechanical reason and it gives noise?

You have to seriously consider upgrading PS4 internal hard drive with a new and solid hard drive. As for your data, if the drive still has some life, you can try to backup all your data before replacing it. Either from PS4 or just connect it to a PC and perform a drive clone operation.

Conclusion

One of the worst situations you can face during the gameplay is when PS4 is frozen. Even worse when this persists and keeps happening. You’re lucky enough if the problem is only related to your PS4 hard drive, as you can do it yourself without the help of others.

In all cases, PS4 hard drive must be replaced with a better and stronger drive. You’ll gain improved performance and solid reliability with the new drive.

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114 Responses

  1. Brandon Anderson says:

    Zero help. Shot i can figure that, how do you fix the error code if it continues after safe mode rebuild? Is the device just broken?

  2. John Fronler says:

    My PS4 has frequent problems displaying on the tv, but only begins flickering between being displayed and no signal after a few minutes of use. Is the a problem with the HDMI or the HDD?

  3. keyon wilson says:

    a new hard drive can fix storage system loop ? safemode | update loop ?

    • PS4 Storage says:

      Yes it can. But first, try to initialize PS4 before changing the internal hard drive. If this doesn’t fix it, go and replace the HDD.

  4. Colby Shaw says:

    Would a SSD be the safest bet over replacing the hdd I’ve read a few articles but not really tech savvy.

    • PS4 Storage says:

      SSDs are the most reliable storage devices around. They can last literally years without a single error/failure. You can read more about that here. But, if you have the standard PS4 model, I don’t really suggest to get an SSD due to its high price and limited benefits to the base PS4. You better get an SSHD like Seagate Firecuda SSHD. It offers 5 year limited warranty and it works really well with PS4. It is the best compromise between speed, space and money. Otherwise, if cost is not an issue, go get an SSD. Here’s a list of the best SSDs for PS4 you can choose from.

  5. AParent says:

    So my PS4 is experiencing issues for about 4 weeks now and im not sure what the problem is. So first the software freezes and I unplug the power cord because it wouldn’t turn off no matter what. Then it went into safe mode and then out of it, after that it works for about 4 to 5 days, then while loading into a app the tv screen turned black and the ps4 shut off randomly. I initialized it but the random glitches still happened. Ive noticed that loading into a app takes about 5 minutes then shows the big logo screen and then shuts off. Ive tried everything, and the problems persist, i’ve called playstation support and they said to do the intialization but still it won’t work.

    Do you think it is because I had my PS4 for three years? And should I send it in to Sony just to get it refurbished or get a new one?

    • PS4 Storage says:

      I can’t give you a decisive answer until I check and diagnose your PS4 myself. But, in many cases, this is caused by a faulty hard drive. Changing it will possibly fix this issue.

  6. Mario Torres says:

    My ps4 just keeps grazing and shutting off and then when it turns back on it makes it seem as if I unplugged it from the ac cable is that one of the signs that I need a new hard drive

    • PS4 Storage says:

      It’s nearly a sign that the PS4 memory (RAM) is malfunctioning or a part of the motherboard related, not the hard drive.

  7. Harshikesh says:

    I brought my PS4 a month ago and now the HDD started to fail 😂😂

  8. Stan says:

    When i start my pS4 in safe mode and even initialize it it starts and then it brings the ‘Update the software to version 6.50 or later’..
    I even tried to restore it to default setting still in brings the above message and when i try to rebuild data it brings the ‘error su-41337, please turn off the PS4’.
    Help me guys am really stranded right now.

    • PS4 Storage says:

      Remove the PS4 hard drive and connect it to a PC and perform a FULL format on it. Now, put it again inside PS4 and try to install PS4 system software from scratch. This should resolve your issue.

  9. Ps4gamer says:

    After rebuilding the database and resetting the ps4 to new I keep on having the same problems. My ps4 takes 15 to 20 minutes to boot up a bit now I have to install my stuff again but when I finally press okay and set the language it let me wait for 30 minutes after that it normally shows my wifi settings but know it let me wait and after 30 minutes the system shuts down itself and telling me I cut the power….

    • PS4 Storage says:

      You have a serious hardware problem. Often it’s the hard drive that causes this. You better replace it with a newer one.

  10. Cesar says:

    My ps4 has been doing this
    https://youtu.be/lZCrGKQSJA4
    It’ll work for about 30 minutes then buzz and shut down. Also have had problems booting it up. It’ll boot up and stay on the blue light for a couple of minutes then shut down. Then I’ll turn it back on and it’ll tell me I improperly shuttled it down. I think it’s also important to note that I’ve been having some power surges lately and it has shutted my console a couple of times. Am not sure if that could’ve affected my harddrive or not

    • PS4 Storage says:

      It’s good that you have mentioned the power surges. Power surges literally damage the hard drive and makes the whole system crash and shut down. But before incriminating the hard drive, you better ensure the problem is with it. This is possible by either place it inside another PS4 and see how it performs, or by replacing your PS4’s hard drive with another one and see if the problem still happen or not.

      If you confirm that the hard drive is the source of the problem, I recommend that you replace it with an SSD instead of another hard drive. SSDs can resist power surges whereas HDDs can’t. I suggest that you check our guide on the best SSD for PS4. There we recommend high-quality SSDs with solid reliability that can serve you for years without an issue.

  11. Carlos says:

    Ok first of all ,my ps4 is old (black piano version)…. About a week ago when i triel to turn on my ps4 it entered safe mode and automatically performed storage check, it thens shows the message “cannot start the ps4 please insert and usb device with the recent update…etc” i tried doing that and it says it’s was unable to update. I then had to initialize the ps4, after that in the same day in some point when i tried to play a game the controller disconnected the game froze, the screen gone black and i could do nothing but hold the ps4 power button to shutdown, after turn it on again in system storage check at 10 % exactly the same “cannot start ps4” message. I tried initialize it yet again and was able to play for like 3 days, but today, when in the loading screen of a game , the ps button became unresponsive, the game took 10 min to load and after that the screen just turned black and had to hold the power button again to shutdown and at system storage check 24% ,again shows the “cannot start the ps4 “message. This problem is likely to be in HDD or could be something in a different hardware?

    Please help and sorry for my poor english

    • PS4 Storage says:

      Yes, most probably (95%) it is the hard drive. According to your description and the symptoms of the problem, the PS4 HDD is seriously malfunctioning and soon will totally stop working. But, worth it to say that, although it’s rare, the PS4 CPU might be the culprit. You can’t really be totally sure until you change the hard drive with a new one.

  12. Cesar says:

    Am 80% it’s the harddrive when I think about. Was having absolutely no problems until the power surges began. As soon as that happened I got these problems. At first I thought it was the USB but nope. Then I thought it was really dusty from the inside which it wasn’t that much but I still cleaned it. Nope. I forgot to mention that one day it said all my data has been corrupted. Every game installed I had the corrupted logo on it but a few seconds later my games began to pop up so I opened it and instantly crashed. Turned it on a couple of hours later and it worked for 30 minutes and then crashed again. Do I absolutely need a internal hard drive installed? Can I just take out my internal one and put a external one to replace it? Or will I need a internal one installed just so it can function properly? Btw thanks for the quick reply!

    • PS4 Storage says:

      The PS4 operating system cannot be installed on an external hard drive. So you must have an internal hard drive replacement.

      Please if you have resolved this problem, come back and tell us about your experience. This may help many others who have the same problem.

  13. Cesar says:

    I got a new harddrive and sadly it didn’t work

  14. Cesar says:

    I tried the new harddrive and my ps4 wouldn’t boot up. I installed it and all but as soon as I turned off my ps4 I had to initialize my ps4. So I put in my old harddrive and it worked fine til’ it shutted off like usual(about 25 minutes it lasted). I stopped playing that day and I tried it today one final time. I lifted the console (when I had it on) and it made that buzzing sound and turned off. So I decided to keep my ps4 vertical and see if perhaps it could help with the heat or wires connected to it. And strangely enough it’s been on for a good 6 hours without shutting off. Turned it off and it began to properly turn on again. I have no clue why keeping it vertical helped? Perhaps the heat?

    • PS4 Storage says:

      It’s very strange how the new hard drive doesn’t work, yet the old one still works. I am sure there’s something wrong here.

      As for the case you described, no, it is still the hard drive. Probably the position of the “R/W head” has slightly swerved due to the power surges and when you position PS4 vertically it just goes to its original location. I cannot really be totally sure without diagnosing the hard drive myself.

      Anyway, thanks for telling us about your experience, that’s really much appreciated. May someone benefit from it.

  15. Fredy says:

    I was playing FIFA 19 and my game freeze and then continued, then i was going to play RDR2 but loading times were so much longer. (They were almost instant). Then my Ps4 started to freeze on the menu and continued, but then, it froze up and i had to disconnect my cable.

    The problem keep happening and i rebuilded my database but didn’t work, i initialized my PS4 and worked for an hour, but then, the same problem happened, then my ps4 cannot initialize it, i disconnected it, and initialize it and worked again but keeps freezing and i have to initialize it again, so i cant use my ps4.

    I had some power surges last month.

    Oh, and last month my PS4 after checking storage told me to reinstall via usb, i selected cancel and it booted up normally.

    I think is my hard drive but i’m not sure.

    • PS4 Storage says:

      Yes, most probably it’s your hard drive that needs replacement. I can tell you this is by 95%. I cannot give you a decisive answer until I personally check/diagnose the affected PS4 in the real world.

      If you suffer from power surges, you better go for an SSD. Get a good SSD for PS4 and you’ll be safe in this regard, as SSDs are not affected by power surges, unlike mechanical hard drives. If you still want a mechanical hard drive, pick one from the PS4 HDD list.

      • Fredy says:

        Hey! I Checked my hard drive with Crystaldiskinfo and it says “Health status: Caution:” and “Number of reallocated sectors: 978” so i think this might be the problem, should i replace my hard drive right?

        • PS4 Storage says:

          You can perform a FULL format first and check its health again. If it doesn’t change, then yes, replace it. Otherwise, in many cases this will fix bad sectors and other issues.

  16. Carlos says:

    My PS4 has been displaying weird colors and tears in the screen. This only happens on some games. Madden 19 & 18, sometimes GTA V, just recently COD Black Ops 3. Black Ops 3 didn’t have this issue my first play through a few years ago. Any idea what is causing this? I haven’t seen anyone anywhere post a similar issue and it’s hard to put in words. Check out the video https://youtu.be/7UdV6O1lFPg
    https://youtu.be/JjVMpG8Mlto
    https://youtu.be/OFBmHmHRwtU

    • PS4 Storage says:

      This is certainly caused by a faulty VGA. Take it to a technician for a fix.

      • Carlos says:

        Will a faulty VGA also cause a game to crash? I have a digital down load of spridee-man, the game keeps crashing, sometimes it doesn’t make it the home screen before crashing other times I can play for. 3 minutes and it will crash. Is this the VGA causing this also.

  17. Tom W says:

    Thanks for your articles. I’ve been reading them as I try to resolve my recurring issue with ce-34878-0 errors. Started with a back up, initialise & restore, & last weekend replaced the hard drive with a firecuda SSHD. But within an hour tonight I had two 34878-0 errors again. Any ideas before I give up & just go buy a new PS4? Thanks

    • PS4 Storage says:

      Hi Tom. You don’t need to buy a new PS4 if this is your case. Any experienced technician can fix this issue. I think the SATA port of the PS4 motherboard is malfunctioning and probably the whole interface needs replacement. It won’t cost you more than $20 to fix that. So, save your money and don’t buy a new console.

  18. BlackDahlia says:

    Hey there PS4 Storage, stumbled upon your article by chance, and maybe you can help me out. My PS4 gets stuck in a boot up loop, it starts up normally with the white light, I get to the white PS4 logo with black background as the light goes to blue, then I hear two clicks and the cycle starts again. Safe mode hasn’t helped me, I tried rebuilding the database and couldn’t even use the function since it tried taking me to the PS4 menu. A very good friend of mine is really in to PC, so he looked at it and thought it might be the hard drive. But upon further inspection their doesn’t seem to be any physical damage to the hard drive, but when he hooked it up to his tower it wouldnt even register that it was connected. Wiping my hard drive is the absolute last resort, I am more than happy to buy a Seagate firecuda and upgrade but I dont want to waste my money if the HDD isn’t the issue. Seen or heard of anything like this before? Thanks in advance, I will take any ideas or thoughts you have because I’ve been struggling with this for over two weeks now, nobody online seems to have my exact problem.

    • PS4 Storage says:

      Yes, I have seen this problem before and the culprit was the hard drive. There were bad sectors that caused that situation. I don’t say that the solutions for all cases are the same, and I can’t give you a decisive answer without checking and diagnosing the faulty PS4 personally in real world.

      Though, I suggest that before “incriminating” the hard drive, you have to give it a last chance. Connect it to a PC and perform FULL format (not quick format), then use it again inside your PS4. You will need to install the PS4 system software from scratch. If this doesn’t fix the problem, the hard drive is not responsible. It can be a defect in the motherboard.

      Please provide us with your feedback on our suggested solution. This will definitely help other users and ease their lives.

  19. Jack says:

    I’ve been having major troubles with my ps4 for nearly 2 weeks now, it started when i pulled the power cord out when it was still in rest mode. I’ve tried everything in safe mode from rebuilding database to re initializing the ps4 from a USB stick but no luck.. it takes forever to start up and freezes after maybe 15mins, error message ce-36329-3 just popped up, do i need a new HDD? thanks for your help

    • PS4 Storage says:

      Most probably bad sectors have occurred in your hard drive. You don’t really need a new hard drive if the old one is still functioning. You better perform a FULL format on a PC then check whether this fixes the problem or not. Otherwise, you’ll need to take it to a repair shop to figure out the real problem.

  20. Jack says:

    Everytime i start it up, i have to either rebuild data base or it has to check system storage etc, i just read BlackDahlia’s post and my issue sounds similar to his but im able to get to the main menu

  21. Jack says:

    Thanks for the link, appreciate the help! Do you know what the cable is called that i need to connect the HDD?

    • PS4 Storage says:

      You can get an external hard drive enclosure for this operation. Otherwise, just connect the SATA data cable and power cable to the HDD, and you’re done.

  22. Jack says:

    Cheers mate, once i get a cable ill let you know how it went! 🙂

    • PS4 Storage says:

      Much appreciated.

      • Jack says:

        Hey mate, finally got my cable haha, trying to do a full format but all the options are greyed out? Help/Delete Volume are the only ones i can choose.
        Why do you think that might be?

        Thanks again
        Jack

        • PS4 Storage says:

          Delete the volume first, then the format button will appear next time.

          By the way, after formatting the volume, try to use the CHKDSK utility.

          Go to [This PC] right click your PS4 hard drive, and pick “Properties”.

          Then turn off your PC, and pull out the PS4 HDD.

          • Jack says:

            Thanks for the quick help and reply, which volume do i have to delete? is there more than one? I tried uploading a SS of my disk management but couldnt work out how to,

            Thanks,
            Jack

          • PS4 Storage says:

            It’s only one volume only. Delete it then format. You can upload your screenshot on any image hosting and send us the URL in your comment.

          • Jack says:

            Thanks again mate, link to my disk management: https://gyazo.com/a1cc7cb82e5e1c0b630ef113ec3163e5

            When i right click the ‘allocated volume’ New Simlpe Volume shows up, do i click that?

          • PS4 Storage says:

            Ah I see now. You have to delete all volumes first until it becomes one unallocated volume that occupies all the storage space of the hard drive. Then, right click this unallocated volume and use the FULL size of it. Afterwards, format it as I illustrated previously.

            Hope I am clear enough on that. If not, please don’t hesitate to ask for more explanations. We’re here just to help.

  23. Jim says:

    My PS4 is giving me errors and saying the database is corrupt. Last code is CE-32995-8. I play 2K19 a lot and it keeps giving me corrupted errors. It’s at the screen connect usb storage device that contains an update file for reinstallation for version 6.71 or later. I’ve reinstalled many times and it lets me play a few days and corrupts again. Do I need to replace the hard drive?

  24. Laura says:

    My PS4 has started to give me the error ce-347878 every time I try to play Monster Hunter World. Sometimes the game is able to run for 2hours without crashing, sometimes it crashes under five minutes. I have tried all the basic recommended steps, initialization, installing the game again and rebuilding the database. Nothing has helped. I have also cleaned the fan but that didn’t help either. I dont remember really getting this problem with any other games. My ps4 is the first version that came to the market. Could this be a hdd problem? Or is it something else? Im kinda running out of options and starting to think about getting a new ps4.

    • PS4 Storage says:

      Don’t waste your money on a new PS4. Most probably it’s a problem related to incompatibility of your game with the installed version of PS4 system software. Here, you can’t help but wait for a new update to fix that error.

      There’s another possibility that there’s a bad sector on your hard drive where the game files are installed which causes such an error. To get over it, you need to perform a FULL format (not quick) on the hard drive then install PS4 system software from scratch. This will restore the degraded performance and fix the bad sectors. If this didn’t work, then surely it is an incompatibility issue.

  25. Laura says:

    I tried the full format already and it “helped” for a while (few days) but after that the game started crashing soon again. It really sucks, mhw is my favourite game and I was hoping to do some grinding before the dlc gets released. Now Im not sure can I even play that on my Ps. Could it really be just a incompatibility problem and my only option is to wait for a update? These past few days I have not been able to play even for 15minutes without the game crashing..

    • PS4 Storage says:

      If it “helped”, this means the problem is in your hard drive. It’s dying and needs replacement.

  26. Jack0_x says:

    Hi, my PS4 runs slower than it used too! Games like Spider man give me corruption errors no matter where you are in the game. Games like FIFA lag during gameplay even offline! Games like The Division 2 take 5 hours to copy from the disc and the system system takes around one minute to speed up when you first login to the PS4.

    All this happened after the 6.00 patch and when it shut off due to excessive RAM usage. Is this a mechanical failure or just bad sectors in the drive?

    • PS4 Storage says:

      I cannot really tell. You should first try to initialize PS4, if it doesn’t work, pull out the hard drive and connect it to a PC and perform a FULL format (not quick format). This will eliminate any bad sector on the drive and restore its performance. This should work for a while until the drive fails again. But if you experience this, it means the hard drive needs replacement. Try and provide us with your feedback.

  27. Morel says:

    Hey, I bought my ps4 few months, I don’t even think I’ve had it for 6 months yet and few days ago while I had just finished playing a fortnite game a message popped up that said: cannot continue using the application the data for the following application is corrupted fortnite …
    Straight after seeing this, I went on youtube and searched up Error CE-30005-E and tried everything. Initializing Ps4, installing and deleting the app 12 times lol. After reading a lot of your comments, I don’t really think its the hard drive that has a problem but your the , I’ll let you tell me. Here are the things that I have been experiencing so you can understand the issue more : Freezing , lag , Fortnite game barely loads I can’t see anything(Horrible Fps).This happens even when I’m on 40 ping. This started a week ago and I’ve NEVER physically damaged my PS4 and whenever I try to talk to Ps4 support takes like an hour to get a short answer. Can you please help me find a solution ?Lol at this point I might just giveaway my Ps4 because these last few weeks I’ve so had so many issues playing. This is my last hope to find an actual solution that works or I’ll just simply give up and buy an Xbox. Thx once again

    • PS4 Storage says:

      Tell me first, do you experience this issue with all games, or just that particular one?

      • Morel says:

        Yes with every game

        • PS4 Storage says:

          Ok, then you have a hardware problem. If you’re sure enough that it is not the hard drive, then it’s most probably the VGA. You should take it to a technician to fix it for you because simply you can do nothing in this concern.

  28. Morel says:

    Yeah but I wouldn’t gain anything from that I would just lose more money, wouldn’t it be better if I traded my Ps4 slim for a brand new on eat Eb games and how much do used PS4 slim cost and it’s barely been used? Also I’ve only used 20Gb max. Hope to get an answer fast.

    • PS4 Storage says:

      No, taking it to a technician would cost you much less money than getting another PS4. Take my advice and you won’t regret.

  29. Chakari Brown says:

    My ps4 keeps freezing on every single game I play. Just got this new ps4 yesterday and its still not letting me play my games. I keep getting error code ce-34878-0) I have tried re in talking system software and the game multiple times, initialized multiple times, traded my old PS4 in for this new one so I can’t get my old hdd back and just really confused on what to do now. Nothing I have found has helped me.

    • Chakari Brown says:

      It has been doing this for 5 days. Only one game works and earlier today it kicked me off of YouTube with the same error code

  30. Jack says:

    Thanks again for the reply, i deleted all the volumes so its one big unallocated volume, but it wont let me click anything other than; New simple volume, Help or Properties..

    Sorry for the late reply, hope you can shed some light haha

    • PS4 Storage says:

      Hi again and welcome back. Click New Simple Volume, choose the full storage space, then format.

  31. Jack says:

    Hey mate, thanks again for the detailed instructions, formatting the HDD now :).. if the problem still occurs you think it might be something else?

    • PS4 Storage says:

      Well, you need to do the last action by doing “Check Disk” then format it again via DOS. If it doesn’t work, we can think of another possible reason for this issue.

  32. Jack says:

    I just done a “Check Disk”., it showed no errors were found.. Can you please explain how to format via DOS?

    • PS4 Storage says:

      Restart your computer while your PS4 hard drive is connected. Keep pressing F8 until you see this screen (see image below). pick the third option “Safe Mode with command prompt”.

      I assume that the letter assigned to PS4 HDD is E, so you type this command: format e:

  33. Ainsley says:

    My ps4 freezes but not has much has I used to I tried everything initializing data, new HDMI,Cleaningg rebuilding dust,database,new power outlet deleting notifications my WiFi is 70 download speed and 4.6 upload speed my games are Also very laggy even if it isn’t online the ps4 use to turn of by its self but it hasn’t done it in a while any help on what I should do.

    • PS4 Storage says:

      In this case, it’s either the hard drive or video card. To check whether it’s the hard drive or not, you have to perform a “FULL” format on it via a PC. Then install PS4 software from scratch and see if this works or not. If not, the video card is the main culprit.

  34. HUZAIFA says:

    WHEN I WAS UPDATING FORTNITE SUDDENLY MY PS4 HANGED AND I HAD TO DO EMERGENCY SHUT DOWN . AFTER WHEN I POWERED ON THE PS4 AGAIN IT SHOWED THE PS4 WAS NOT SHUT DIWNED PROPERLY PLZ WAIT IT IS CHECKING THEN IT STARTED THEN WHEN I WAS ON HOME SCREEN IT SHOWED THE PS4 DATABASE IS CORRUPTED. THEN IT SAID PS4 IS RESTARTING THEN IT WOULD NEVER RESTART SO I UNPLUGGED THE PS4 POWER CORD THEN PLUGGED IT IN AGAIN THEN IT SHOWED NO SIGNAL ON MY MONITOR AND THE BLUE LIGHT WAS BLINKING NON STOP TILL 1 MIN THEN IT SHOWED PS4 LOGO THEN AFTER MUCH TIME STILL THE BLUE LIGHT WAS BLINKING THEN IT STARTED AND WHEN I GOT TO HOME SCREEN IT AGAIN SHOWED DATABASE IS CORRUPTED. THEN AGAIN I REMOVED THE PS4 POWER CORD I TRIED IT FOR 3 TIMES IT WAS THE SAME. THEN I WENT TO SAFE MODE AFTER I CLICKED REBUILD DATABASE BUT NOTHING HAPPENED THE BLUE LIGHT WAS BLINKING ON BLINKING AND IT SHUT DOWNED ITSELF. I WAS CONFUSED BUT I DIDNT TRY TO INITIALISE . MY PS4 IS ALMOST 4 YEARS OLD. ITS FIRST GENERATION 500 GB HDD I THINK THE HDD LIFE SPAN IS NEARLY OVER SO DOES THE PROBLEM WILL FIX IF I REPLACE IT WITH A NEW HARD DISK. IF YES RECOMMENDED ME SONE 1 OR 2 TB HDD FOR MY OG PS4 OR SDD IS BETTER I CANT CHOOSE WHICH ONE TO BUY.CAN YOU PLEASE REPLY ASAP. THANK YOU.

    • PS4 Storage says:

      Before accusing the hard drive you have first to initialize PS4 and see how things happen. If that doesn’t work, you need to connect the hard drive to a PC and perform a full format (NOT quick). This would fix any error on the hard drive.

      After doing these two things, if the problem persists, the source of problem is mostly in the video card, not the hard drive.

      You must do these tests yourself before “venturing” with a new hard drive and wasting your money.

      If you find the hard drive is the problem, you can buy an SSD, which is the most reliable storage device. I recommend Samsung SSD 860 QVO

  35. Jack says:

    Hey mate, having some trouble putting my laptop into safe mode, do I need a desktop computer to use safe mode? I tried running it via msconfig but not having much luck 🙁

    • PS4 Storage says:

      That’s strange. Laptops are just like Desktops in this regard. Maybe your Windows OS installation is corrupted. But no problem, you can still perform this action via MS-DOS command.

      Go to start menu, type in the search box: CMD, and there you are! Now, try to format it with the format command as illustrated earlier.

      • Jack says:

        Thanks again mate! What should i do after i format the hdd via MS-DOS command, do i need to download the PS4 system software?

        • PS4 Storage says:

          Yes, download it separately on an external storage device, preferably USB flash drive. Follow the instructions illustrated here.

  36. Jack says:

    Also I’m using windows 8 on my laptop

  37. Huzaifa says:

    THNX FOR THE QUICK RESPONSE I WILL INITIALISE AND IF THAT DOESNT WORK CAN YOU TELL ME HOW TO FORMAT MY HARD DISK CONNECTING TO MY PC.

  38. Drew says:

    Hi, for the past 3 months now I have been experiencing crashes/freezes while I’m playing a game and then it says my game file is corrupted. I’ve done extensive research trying to figure out the problem and I know for sure that it’s not the games that are corrupted. I am almost 100% sure it’s the HDD. I’ve updated my system software numerous times, which I can only do through safe mode and I don’t know if that’s an issue. When I update the system software and my issue persists, I update it again and it says the same update I’ve already updated is still available. I also don’t know if that’s the issue. I also have rebuilt my ps4 database along with initializing my ps4 numerous times. My ps4 will work on occasion, but it is very rare and lucky for it to work without a game corrupting. So far I’ve come to two conclusions on a possible solution. Either replace my HDD or do the FULL Format operation. You’ve mentioned it in the article above but I couldn’t understand. If you could get back to me as soon as possible with the best solution to fix my issue along with the amount of time it would probably take to fix it, that would be amazing. Thank You!

    • PS4 Storage says:

      If you suspect it’s the hard drive based on your experience, the first thing you have to do is to perform a FULL format (not quick). This is supposed to eliminate bad sectors and any errors on the disk, even though it might be temporary, but at least you’ll verify whether it’s the hard drive or not.

      So, just pull out PS4 hard drive and connect it to a PC, either via an external hard drive enclosure, or internally via connecting it with the relevant cables.

      Make sure to do this while your PC is turned off. Now, restart your PC and let it recognize the newly-connected hard drive.

      Afterwards, you will see the new hard drive icon appearing on the “This PC” window. Right-click on it, you will see the “format” option as one of the list item. Just pick it and follow the steps.

      Any further help you need, please don’t hesitate to ask. We’re here to help.

  39. Huzaifa says:

    HI I INITIALISED AND TILL THE MAIN MENU IT WIRKED PERFECTLY FINE BUT WHEN I SIGNED INTO MY PSN I SHOWED RECOVER DATA FROM ANOTHER PS4 AND I DIDNT PRESS ANYTHING THEN AGAIN IT SHOWED DATABASE IS CORRUPTED.

  40. Huzaifa says:

    HEY I AM BACK AND I AM HAPPY TO SAY THAT AFTER INITIALISING I REBUILDED THE DATABASE AND IT IS WORKING FINE BUT IT IS WAY TOOO SLOW VERY VERY SLOW EXCEPT THAT THE GAMES ARE ALSO STARTING SO DAMN SLOW EVERYTHING IS LAGGY AND SLOW IN MY PS OTHERWISE IT IS WORKING DAMN GOOD AS I CAN SIGN IN INSERT DISK OPEN STORE WATCH YOUTUBE.BUT EVERYTHING IS LAGGY AND SLOW.

    • PS4 Storage says:

      Ok, now it seems the issue is determined. Your hard drive is the source of problem. You need to perform a FULL format on it to eliminate its errors.

      Be noted that this is a temporary solution that might last up to a few months before the total collapse of the hard drive. We just need to be 100% sure that the hard drive is the real problem, nothing else.

      So, just pull out PS4 hard drive and connect it to a PC, either via an external hard drive enclosure, or internally via connecting it with the relevant cables.

      Make sure to do this while your PC is turned off. Now, restart your PC and let it recognize the newly-connected hard drive.

      Afterwards, you will see the new hard drive icon appearing on the “This PC” window. Right-click on it, you will see the “format” option as one of the list item. Just pick it and follow the steps.

      Any further help you need, please don’t hesitate to ask. We’re here to help.

  41. Huzaifa says:

    THNX FOR THE QUICK RESPONSE. BUT DO YOU KNOW FROM WHERE CAN I GET TGE CABLES OR ATLEAST WHICH CABLES TO CONNECT TO MY PC. I AM READY TO REPLACE IT WITH A NEW HDD IS IT REALLY THAT IMPORTANT. THEN CAN I DO IT WITH MY LAPTOP OR A PC IS COMPULSORY AND THE REQUIRED CABLES ALSO PLZ. THANK YOU

    • PS4 Storage says:

      Just take it to any computer repair shop and tell them to FULL format it for you. It will take only 5-10 minutes and will cost you almost $3. That’s much better than buying cables that you’ll only use once.

  42. HUZAIFA says:

    IS IT REALLY NECESSARY AS I AM GOING TO BUY THE HARD DRIVE TODAY AND INSTALL IT AS IT WOULD BE DIFFICULT FOR ME TO GO TO THE COMPUTER REPAIR SHOP. SO I WILL BUY SSHD OR HDD BECAUSE SSD WILL NOT RUN AT ITS FULL POTENTIAL. IS THERE ANY RULE THAT I SHOULD FORMAT BEFORE REPLACING THE HARDDRIVE……… 🙂 THANKS FOR ALL YOUR HELP TILL NOW……….

  43. HUZAIFA says:

    AND BTW I HAVE TO TELL YOU A VERY IMPORTANT THING THAT MY PS4 IS MAKING NOISE AS LOUD AS A FIGHTER JET AMD IT IS BURNING SO FREAKING THAT I COULD BOIL AN EGG AND MAKE AN OMELET LOL…….

    • PS4 Storage says:

      If this is the case, then yes, your hard drive needs immediate replacement. Good luck with the new one.

  44. HUZAIFA says:

    THANKS FOR THE QUICK RESPONSE AND AFTER INSERTING THE NEW HARD DRIVE I WILL TELL YOU IF ANY THING BAD OR GOOD HAPPENS. SO I AM VERY MUCH HAPPY FOR YOUR KIND HELP.AND QUICK RESPONSE.

    • PS4 Storage says:

      You’re always welcome any time! Also, I am anxious to know what’s going to happen when you use the new hard drive. Don’t forget to provide us with your feedback.

  45. HUZAIFA says:

    SORRY FOR MY LATE RESPONSE. I JUST INSTALLED A 2TB NEW HARDDRIVE AND ITS WORKING VERY FAST LIKE A BRAND NEW PS4. AFTER ALL THIS TIME NOW I CAN ENJOY PLAYING FORTNITE WITHOUT DELETING OTHER GAMES. THNX FOR ALL YOUR HELP…..

    • PS4 Storage says:

      I’m glad that you have finally resolved this issue. Thanks for the feedback, that’s much appreciated.

  46. Chakari Brown says:

    Still no comment for me? Ps4 is still broken. Like 4 of my games work out of 80. The rest freeze and crash my system. I don’t know what to do anymore. PlayStation support was no help at all. I have tried initializing, rebuilding database, reinstalling system software, updating system software, resetting to default settings and deleting and redownloading everything. Did all of this multiple times and it still doesn’t work. Ps4 is like 2 weeks old, never been dropped. I have no idea what to do or who to ask anymore so I would really appreciate some help if you could. I am a hard core gamer and have been for over 10 years now. It sucks to be limited to only 4 games I’ve already played extensively. Please help!

    • PS4 Storage says:

      Sorry for not coming back to you soon with a response. Surely I have not noticed it among the heaps of comments we received lately.

      One thing you MUST do here, which is to FULL format your hard drive. There’s probably some bad sectors on your hard drive that cause all this.

      Do you know how to carry out this operation? If you don’t, please come back and we’ll be please to illustrate it for you.

  47. Jack says:

    Hey mate 😀 just finished formatting the hdd, plugged ps4 back in, reinstalled system software, and my ps4 is now running great! seems faster than what it was before the error occured! Thanks again, very much appreciated! 😀

    • PS4 Storage says:

      You’re most welcome. Thanks to you as well for the nice feedback. Just note that when your hard drive starts causing problems again (I guess this will happen after few months), that time only you must seriously consider replacing it, as the second delinquency is a bad omen for a serious failure.

  48. Chakari Brown says:

    No I do not know how to format the hard drive. Thank you for answering me I’ve been having this annoying problem for weeks now and I really appreciate the help.

    • PS4 Storage says:

      You need first to connect the hard drive to your PC via the hard drive cables. If you have only a laptop, you need an external hard drive enclosure for this process.

      Afterwards, follow the instructions illustrated on this page. Make sure to unckeck the “quick format” option.

      https://www.windowscentral.com/how-format-new-hard-drive-windows-10

      Otherwise, if you can’t connect your PS4 HDD to a PC, you better take it to any computer repair shop and ask the employee to full format it. It will take less than 10 minutes and it won’t cost you more than $5.

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