PS4 Hard Drive Failure? | Reasons, Symptoms and Solutions

One of the worst situation PS4 users may encounter is that when the PS4 hard drive fails. If the failure is serious, PS4 won’t work at all. Otherwise, low-level failure may cause lagging/slowness in the performance of PS4 or even crashing. The bad thing here is that it’s not an uncommon issue, rather it’s one of the most happening ones. And whether you have experienced PS4 hard drive failure before or not yet, it’s always good to educate yourself about this situation in order to know how to deal with it properly when it happens.

PS4 HDD Failure Types

There are two types of PS4 hard drive failures—Mechanical Failure and Logical Failure.

Mechanical Failure

While most components of a PS4 are electrical, the hard disk is one of the few mechanical parts. Thus, it will inevitably fail at some point. This type of failure occurs when the read-write head or other components become faulty as a result of normal wear and tear.

Logical Failure

This refers to non-physical failure, or in other words, when damage occurs in a hard drive’s file structure or software rather than the actual hardware. Many factors can contribute to logical failure, including malware infections, human error and corrupted files. Sometimes the failure can be extensive enough that the system will not boot up. In most cases of logical failure, a hard drive recovery software can successfully restore data because there is no damage to the drive’s hardware.

PS4 HDD Failure, Symptoms & Reasons

PS4 hard drive failure symptomsThere are several different types of PS4 hard drive failure. There’s the obvious one, where your PS4 HDD stops working entirely. Perhaps your console doesn’t even recognize it when it starts up and you see a message saying your PS4 has no hard drive (Error Code CE-34335-8), or perhaps your PS4 console begins booting and just can’t get through the boot process.

There are also more subtle PS4 HDD failures, where the drive appears to be working, but there are problems. Your PS4 may occasionally freeze, you may hear unusual sounds from the drive, or you may experience data corruption.

Any sort of clicking noise from a mechanical drive is a bad sign. This indicates the head, which reads and writes the data from the platters on the drive, has failed. It’s best to shut down the drive completely to avoid further damage and go back up the PS4 HDD data if they are valuable to you. You won’t hear any strange noises from a solid-state drive, as they have no moving parts.

Hard disk failure refers to a situation when a hard disk drive starts malfunctioning and the stored information becomes inaccessible. Unluckily, a hard disk drive has a limited lifespan. The normal lifespan of the hard disk drive is somewhere between 3-5 years. It simply depends on how much work the hard disk drive does on a day-to-day basis. Also, the environmental conditions play an essential role in determining the lifespan of the hard disk drive. Being a hardware device, the hard disk drive is prone to severe issues and faults. PS4 hard drive failure is one of the most annoying situations you can ever face.

So, because PS4 hard drive is a mechanical device, it’s subject to wearing out, even if you treat it better than your own children. Around 60% of hard drive failures occur through predictable mechanical failure, with the remaining 40% of failures occurring through misuse.

The Symptoms

Hard drives are susceptible to failure in a number of ways, so the symptoms of a failing hard disk can vary. It should be noted that some of the symptoms below can also be signs of other problems, and are not necessarily indicative of a hard drive failure. In cases of uncertainty, it is best to take in the PS4 console for a professional assessment by a technician.

Some of the most common signs of failing hard drives include:

  • Unusual or excessive heating.
  • Repeated read or write disk errors.
  • Frequent PS4 crashes or freezing, whether during booting or carrying out tasks.
  • Folders and files cannot be accessed.
  • Disappearing data.
  • Hard drive is powered but cannot perform routine functions.
  • PS4 system can’t recognize the hard drive or it displays nonsensical characters.
  • Hard drive is accessible but it lags or appears to “hang”.
  • Unusual noises, including unexplained clicking, screeching or grinding.

In general, all game consoles have problems, but you don’t need to panic about hard drive failure unless one or more of the above symptoms appear.

The Reasons

Diagnosing PS4 hard drive failureBelow are the top 6 common reasons for PS4 hard drive failure.

  1. Manufacturer’s Fault. It’s the topmost reason behind hard drive failure. Sometimes the manufacturers sell hard drives without proper testing. It may happen that the hard drive is faulty, so it fails to function after few weeks or months.
  2. Overheating. Inadequate ventilation and cooling in and around your PS4 hardware can cause severe damage to the equipment. Overworked hardware with little or no downtime and smoke or fire damage can wreak havoc on a system.
  3. Physical damage to your PS4. Any type of physical force, such as bumping, jarring, or dropping your PS4 may lead to physical damage to the hard drive. If your PS4 is in use at the time of the impact, the read/write heads may touch or gouge the disks, causing damage to the platter’s magnetic surfaces where the data is embedded. This is known as a head crash. Even if your PS4 is powered down, the likelihood of jarring your PS4’s components is still present.
  4. Power Voltage Surges. A power surge caused by lightning strikes, interference with power lines, or by any event which causes the flow of energy to be interrupted and then restarted. Power surges can result in data loss when the read/write heads fail to function properly.
  5. Water Damage. Moisture caused by flooding or even by spilling a liquid onto your PS4 is almost assuredly bad news. Water will have devastating effects on a PS4’s electronic parts and disk components, possibly even causing unwanted electrical currents which can further damage your PS4.
  6. Corrupted files. Improperly closing a game/app, turning off your PS4 before closing files, and installing new game/application can cause files to corrupt. Power failures and accidental PS4 shut downs can contribute to corrupted files, and causing damage to the hard drive.


Resolving PS4 freezing problemYou can easily fix logical failure of PS4 hard drive that might cause PS4 to freeze. Unless your PS4 hard drive starts making noise, one of the following suggested solutions can fix that problem.

  1. Rebuilding PS4 database.
  2. Resetting PS4 to factory settings.
  3. Reinstall the game/app with which PS4 freezes.

Sometimes PS4 hard drive doesn’t make any noise, and it works fine for a while before freezing. This is probably because of the existence of bad sectors. You can fix that only by connecting your PS4 hard drive to a PC, and perform a CHKDSK operation on your drive. If that doesn’t work, go and perform a FULL format operation and it should do the job perfectly.

Perform a CHKDSK Operation

To perform CHKDSK on the PS4 hard drive, do the following:

  1. Open a Command Prompt. For Windows 8.1 and 10 right click on Start and select Command Prompt (Admin). Windows 7 users press Start and type cmd into the search box, then press Ctrl+Shift+Enter to open Command Prompt with the required administrator privileges.
  2. The basic Check Disk syntax is quite simple:

    Chkdsk [drive:] [/f to fix or /r to recover bad sectors] [/x force dismount of drive]

    To run a simple scan for errors just supply the drive letter:

    Chkdsk C:

To scan and fix errors use /f or /r to scan for bad sectors and fix the errors. This second option will take a long time as all drive sectors will be scanned and those that are damaged will be repaired.

Chkdsk C: /f or Chkdsk C: /r

Note you can use either /f or /r but don’t need to use both. The /x option can be used to dismount a drive before repairing although this won’t work on the C drive and it will still need to be checked and repaired during the next boot.

Perform a FULL format

If the CHKDSK thing didn’t work for you, you can do a FULL format on the PS4 hard drive. We have already published a detailed articles on how to format the internal hard drive of PS4. So, please click the link and learn how to do that.

Note that just because you’re experiencing system problems doesn’t mean you have a dead or dying hard drive. It’s important to do some basic troubleshooting to detect if your PS4 hard drive is actually the source of problem.

For example, if your PS4 doesn’t detect the hard drive during the boot-up process, you should open its case and check the cables that connect the hard drive to the motherboard and power supply. Unplug the cables and plug them back in, ensuring you have a solid connection. Your hard drive may just have a cable that’s come loose (For more details, please check the PS4 Error CE-34335-8 Fix.)

But what if PS4 hard drive fails due to a mechanical reason and it gives noise?

You have to seriously consider upgrading PS4 internal hard drive with a new and solid hard drive. As for your data, if the drive still has some life, you can try to backup all your data before replacing it. Either from PS4 or just connect it to a PC and perform a drive clone operation.


One of the worst situations you can face during the gameplay is when PS4 crashes or just stops working entirely. Even worse when this persists and keeps happening. You’re lucky enough if the problem is only related to your PS4 hard drive, as you can do it yourself without the help of others.

In all cases, PS4 hard drive must be replaced with a better and stronger drive. You’ll gain improved performance and solid reliability with the new drive.

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Heather C.

I’m having an issue caused by pending sector errors from a bad hard drive. Cloning carries the problem over, but at least I’m not risking the data I want to save trying to make it load. Rebuilding databases does not help (Or could it if I do it enough?), and all I want to do is getting it running just enough to make a backup, so that I can transfer everything to a new SSD. Is it possible to recover everything by treating the clone as an external drive?

Christian Nyirenda

What causes the screen of TV saying no signal when ps4 is connected


I did a chkdsk c: on my hard drive and it said found no errors. It is a seagate 2t fire cuda and im not sure what to think. Any ideas?


i few days ago i noticed that my ps4 was moving slow specially in the main menu. them while i was playing warzone the game starts to froze. next day i turn the ps4 and took me to CHECKING SYSTEM STORAGE.. i try every single safe mode from 1 to 7 got a few message, su-42477-4, ce-34788-0. i was able to initialize ps4 after a few try and it looks normal for maybe 30 minutes while i was setting up everything again and download games but the send me back to CHECKING SYSTEM STORAGE. at this point i bought a brand new HDD. i was wonder the cause might be bad HDD?

thank you

Precious J Pacheco

I’m having an issue with my games crashing specifically anything dealing with online gaming. For Example I can play GTA story mode just fine but when I switch to online it crashes with the code CE-34878-0. I just got a replacement PS4 4 days ago and this error was occurring the day I got it. so I did everything in the book from rebuilding data base to factory resetting it, I bought a SSD but the error is still persisting and I’ve initialized with steps 6 and 7 and it’s still occurring. I made sure my wifi connection was at 100%, I even hooked it up via lan cable and nothing is working. what could be the cause?

John Hassler

Hey my ps4 works but will not run large applications and begins freezing and crashing when I try to run any game over 15 gigabytes. Everything boots up and it did fall off my nightstand so I think I have a bad internal hard drive but I’m not sure


My ps4 freezes and crashes leaving me with a message saying “cannot continue using application, the data is currupted”. I did everything in the book to fix this but the problem keeps coming back to me. What I mean as in everything is : initilizing, initialize (reinstall system software), rebuild data base, delete game and game files. One thing that I notice as this problems occurs is that none of the saved data files are corrupted, it does say corrupted file when I press on the gta game files. If anyone knows how to fix this please tell me I just want to enjoy my last few weeks of gta online before my ps plus runs out please anyone. (Additional question) does buying a new ps4 slim hard drive get rid of corrupted data on the ps4?


I did exactly what you just said. It worked fine for like 2 hours, then started crashing again and again. My PS4 takes ages to shut off (preparing to turn off… message), games crash always, menu icons lag (wont even work sometimes), main menu crashes… Do I need to replace my HDD? I already FULL formated it.


I tripped on my power cable and that caused my PS4 slim to fall. It fell exactly on the top left corner where my internal HDD is and it landed downside up. I was playing MW Warzone when it fell and my PS4 didn’t turn off and for a few days it was fine until my external HDD basically died because it didn’t work anymore and all of it files got corrupted. I deleted all the games on the external HDD and downloaded some of the again on my internal HDD and some worked fine until I started to play MW and It said it was corrupted so I deleted it and downloaded it again. I bought the multiplayer because I liked it and downloaded it with warzone at the same time and i played with my friends until my HDD has been freezing COD MW multiplayer and it freezes a lot more on some other games. My PS4 was very slow and had a lot of freezing problems until I rebuilt the HDDs database and changed the resolution from 1080p to 720p and it’s been working somewhat fine but it still freezes and i can’t play with my friends because it takes to long to get into a match and it disconnects me from the match all the time. The HDD takes to long to process me going into the match and it either freezes sometimes or disconnects me from the game. I have been playing in 720p and every time I change it to 1080p it works very slow and freezes much more than when i play on 720p. I have been thinking of buying a new internal HDD but I don’t really know if I should because I think I can fix it. If you read all of this thank you for your patience and please get back to me if you think I can do something about it instead of buying a new internal HDD

Saul T.

My ps4 pro has just recently started crashing. I did the usual rebuild database and reinitializing. And it didn’t help. Now my ps4 pro goes extremely slow. Sometimes it will work fine for maybe an hour before the game I’m on or app (youtube) just crashes and the entire system shuts off. I’m not worried about data as I have an external hard drive where my games are and my saves are all backed up. But is my hdd just going bad? Even the menu takes so long to process anything. The images for apps and games dont load for quite awhile and when I try to open a game or app it will be stuck on the game or app booting screen for some time before loading in to them and then eventually crashing.

Ashley Garrett

Error code ce-34697-9 ps4 slim says it needs to be updated connect controller i tried to initialize it said it couldn’t initialize the system now I’m stuck done tried everything In safe mode nothing worked another code playstation su-41337-8

Thomas Gräber

But this is only a short term solution, because drives having bad sectors are starting to die. You should consider getting a new one soon


I keep getting error codes when I load up fortnight
And need for speed is my hard drive broke

Anirudh Verma

My ps4 is freezing and after that screen goes black then I restart my ps by using power button it takes me to the safe mode, after that i initialize my ps then after 3-4 days same problem occurre. Can replacing hdd will help?


I have all my games on my hdd.i suffer from freezez ,saves getting corrupt and sometimes through slow texture loading even thou there is a lot of space left in the hdd. How can i fix this? Is the the fault of hdd? Help plz..


Will it erase data?


I keep greeting a message saying ps4 cannot start, I had to reinitialise many times. It would work away fine for days sometimes nearly 2 weeks but it happens every single time I turn it on, should I get a new hard drive?


Thanks friend 👍

Izac Muasau

Hi my ps4 shuts off then turns back on then says cannot access system storage (CE-34355-8)


My PS4 started showing STORAGE ERROR message when I try to boot it up. SO I took it to a repair shop in Rome. I specifically told them if they cannot recover the data from the hard drive, don’t do anything just return it to me. Anyway they went ahead and installed a new HR in it.
I still have the hard drive that was not working. I will be in Miami in the middle of November so I’m looking for a tech shop where I can send my PS4 and hard drive to recover the old files and everything.


Hi, some advice please as I have been looking around everywhere to find the best solution. Since MW released its caused my ps to act abit slow. During an online game the system completely froze and the only was to get my ps out of the freeze was to turn it off. This caused the safe mode loop and system load would crash at 27% requesting to manually update software. After doing this and factory resetting the ps4 in safe mode it failed with an error code (after taking software) for some reason worked the 2nd time I tried it. The day it got back up and running the system was very slow and get lagging/freezing. Next time it got turned on, I have a black screen and flashing blue. Any help would be appreciated!


Hello, i recently got this problem in my ps4, where my apps wont even open because it says data is corrupt, i tried rebuildong database and reinstalling the games but still i cant find a solution


Ps4 crashes ALOT when i play exile, skyrim, and a few graphic intense games that are disc based (i.e. Dragon Quest 11, Call of Duty, Diablo 3, etc)
However, games like Apex and megaman x collection series seem to give me zero issues other than excessive hangs.

Should I replace my drive to a ssd to reduce system load? Ive done all trouble shooting steps, cleaned out all vents, cleaned the “cooling components”, and even air cleaned the circuitry. (Didnt use those cans of air 🙄 only novices use those).


My ps4 never starts j have tried all safe mode has to offer I wiped my data and my ps4 gives a black screen and never will fully start up I know it’s not the display could this be the hard drive and When it did turn on it gave me a system software update I downloaded it and it still gave me the error


Just wondering if you were able to find a solution to this? My son is having pretty much the exact same issue. Any help or direction you could give would be greatly appreciated!

Paul Nelson

Hello, Im looking for help/extra instructions on how to do this, which was mentioned in a previous comment .
“Try first to pull out the PS4 hard drive and connect it to a PC and perform a FULL format (not quick). This will eliminate bad sectors that are probably the main reason for these issues you have.”

I have a situation where 1 game will crash 100% and the error is showing something is corrupted in my hard drive, ive tried ps4 options (initialize) but im wondering if taking out the hard drive and reformatting on pc could really clean it out


My ps4 slim keeps telling me eroor ce 36244-9 i tried everything how can i fix ut

Shannon Young

Hey there, just to start with a compliment on all the great work you are doing here, keep it up, much respect.

My initial question is:

Could you rule out a faulty HDD by using an external one and seeing if a game that crashes your internal HDD works fine on the external one?
Sounds logical to me but wanted to sense check it.

My scenario is:

I have a launch-ish piano black PS4, everything worked well up until I noticed some green graphical glitches in Monster Hunter World, then I noticed glitches in No Mans Sky and Fallout 4.

They look similair to this style of glitch:
comment image

I thought nothing of it then decided to do a full initialisation, rebuild database, updates etc all the usual. These games never crashed and only had visual texture bugs, however now upon playing Death Stranding the game audio buzzes and freezes then the game crashes with the CE-34878-0 error.

I’m hoping if I can use an external HDD to determine if the internal HDD has bad sectors.

Would you concur this is a good approach?



Im having the same issue! What was the problem? Gpu? Hdd? Please help

abu bakar

i have done everything initialise ps4 rebuild database but when i put my ps4 on rest mode it turns off byitself so when i turn back on it says ce 36329-3
whenever i put in rest mode this happens and i am on ps4 sometime it freezes aswell do i need to replace a new hdd ?


Hi there

So i bought my ps4 back in december 2014 and had no major issues till last year and now it gets ever worse : for example i’d play a certain game and everyday i’d play it, after a while the application would crash at least once. Some games are fine but others give me this issue everyday i log on to them.
Also, , there is that one problem thta really annoyes me. I’d go to update a game but the ps4 tells me “cannot download the update cause there isn’t enough space” although i have about 200Gb of free space. I already rebuilt the data base and reset factory settings but it didn’t help. Should i buy a new (and more capable) hard drive or should i try to reinitialise the playstation ?

Thanks in advance !


Also, can i save the data of my applications from one user on a USB storage device, reinitialise (or full format) my ps4 then download all my saved data on a different user to transfer progress ? Would it work ?

derek roy

so this code only happens when loading my nhl game. so it’s the game right? i’m not a tech guy, but would buying the same game but a new disc solve the and keep the game data? i apologize for a silly question probably


I have a question ; my PS4 Slim lags while starting up usually to get to the home screen; the movement of my controller and the sound on the PS4 are off as well . So I can move two apps down and the sound will delay by 5 secs . It tends to lag on me when I start up Apex Legends only gets stuck on load up screen then crashes on that game in particular. Lately I’ve been getting the code CE-36329-3 system software error when starting up my ps4. I’ve done everything on safe mode and nothing has cured the problem so far . Any advice on how to approach my next step

derek roy

this is silliest thing. nascar game fine. i had my daughter load minecraft game fine. put the NHL game in, the main screen appears. you can hit GM mode fine. hit continue…crash. restart, this time load a previous save such as before the draft. i sim the draft, hit continue…crash. it’s the date in the game? what is that?


HI, my os4 slim has been malfunction for a while. When I turn it in it take forever to to boot showing black screen, it freezes both when playing games and in menu. After freezing for a while it will either shut itself down or just stay frozen, I hear some cracks when playing games. It also take forever to copy a 1 gigabyte updates, it also so some error code that says that it cannot install a software updates. I have tried everything I can to fix it: Initializing, rebuilding, and reinstalling software, but nothing works. I am thinking of getting a new hard drive.


Most of my games keep crashing… i keep getting the error code 34878-0…. i just got call of duty and it keeps freezing then crash same as fortnite… i need serious help

Thomas Gräber

I have the problem, the ps4 does a check at sytem startup, goes to 27% and stops saying, it can’t start the system.
Are you sure, chkdsk will work? If i put it in my windows pc, i can see it with many partitions in the partition manager, but i have no options, then deleting the volumes. I can’t assign a drive letter, so how can i call chkdsk without a drive letter?
Because i don’t have a backup of the savegames of all user accounts, i really would prefer a way to get the ps4 to start without deleting all data.
WinDFT says, the hard drive is ok, so i think it has to be a logical error.

Thomas Gräber

Thanks for your answer. A Second Check with windft Showed Bad sectors.
I cloned the Drive with ddrescue to a new Drive, and with this Drive, the PS4 was able to start, so i could create a Backup,. I then did a Clean Reinstall and a restore of the backup. Now, all is running fine again.

Thomas Gräber

I used the following command:
ddrescue -f /dev/sdx /dev/sdx ddrescue.log
the first sdx is the source device, the second one is the destination drive.
Please check very careful the device names, or you will end up deleting the data of your pc!


can I ask you which parameters you used for ddrescue?
My friend has a similar problem and we want to try to clone his old internal PS4 HDD onto a new one. Was your new HDD bigger or the same size? How long did it take you to clone the HDD?

Connor Pancheri

So I have just recently reinstalled a new 1 TB hard drive by Western Digitals and have had it for about two weeks now. I have had problems with trying to start l applications and inserting discs. When I go to start an application it doesn’t freeze, but I can’t click off and the ps4 is not responding to any buttons and will freeze on loading. When I manually push the power button it will say that it is shutting down, but in reality it stay like that until I unplug it. Also when it is running every few minutes or so it makes a sound like a fan starting up then stopping. Also it won’t accept discs some times even though it has no discs on it.

Connor Pancheri

The problem with freezing on the game loading has only happed on Ark, but now it works just fine and it happens on a different game too, but now they both work just fine. With the first two weeks of having the new hard drive the only problems I have had are that some games such like Ark are crazy laggy sometimes and the hard drive still makes the sound of a fan powering up and then stopping only to keep repeating. I know that I might not have any problems I am just very cautious so when I have signs that the ps4 has problems I freak out. Let me know if I am just make things out of thin air or if there actually is a problem. Thanks again for all of your help.


Hi my PS4 has crashed recently and I had

to reinitialize it. Recently my PS4 went off

after I put it in rest mode. The PS4 will now

not start up. I bought a Seagate external

hard drive and downloaded the full system

software. When I initialzed it, it went to 99%

and froze. What should is wrong and what

should I do?


My 2tb hard drive stop working I did everything and nothing happen even format the hard drive but the ps4 keep me in the safe mode loop for my luck I have the original 500gb so I switched it. But I put the 2tb hard drive as a external and the ps4 read it and can save the files in him any reason for this to happen?


Yea so my and my parent were arguing about sending it back to service but I want to replace the hard rice so it won’t take so long what would be more valid


My PS4 was telling me to install Ver 7 via USB. It then did a system “update system storage” which took like an hour and half. Then it said “updating system storage “. It then wouldn’t update via internet. Then I got it to update via i internet, booted up and when i put a disc in it froze. Then I disconnected the drive hooked it back up, had to install the update again, then when it booted up it rebuilt the harddrive and seems to be working perfect. Is my drive bad? Should I get a new one?

Curious Texan

Hi there buck-a-roo,

Now i gots a question for yuh. My playstation four cuts off after no more than an hour of gaming. I’ve cleaned what i could out of it (after a good five years of never being cleaned). Well now, i cleaned everything but the heat sink vent, because my power supply cord is pretty much glued to the dang system. So i cant really remove everything likes i want to. However, my system has been shut off in the middle of gameplay over 6 times in the last 2 years because random power outages. Now my question is, do you think i just need to replace the Hard drive or try to get the heat sink cleaned and do that Full format thing a ma bober you recommends.


I’ve had two instances where i had to reinstall system software manually downloading it onto an usb device. This time its not allowing the system to the ps4update.pup file that i have downloaded, the same site i have used before. l have downloaded and erased it off of my computer several times, i formated the usb, used a different usb all the steps. Before i buy a new hard drive i want to know if the corrupted hd is preventing it to read from the usb. Becase safe mode is the only thing that i can bring up, it goes straight black screen after initial ps load.


so my game started freezing and and after it freeze it will power off on its own and i tried to rebuild database and it worked for a hour and after that it will power off and start freezing again and now it is stuck on safe mode reinstall system software or cannot connect to ps4


Hey i have problem, My Ps4 cannot start, won’t initialize, cannot rebuild database, can’t update via usb, don’t know what to do

So I was using my ps4 normally and left it in rest mode doing some updates, when I came back it was turned off and when I turned it on took me to safe mode with the message cannot start the ps4 connect the DualShock and that I needed to update the firmware via usb, downloaded the file and says cannot update via usb, tried rebuilding database couldn’t either, finally I tried initialize and it gets to about 56% and says that cannot initialize. I’m out of options, if anybody have any suggestions it would be very helpful🙏🏻.

Also Is making like a clicking noise that didn’t do before.
Ps: Excuse me for my English, is not my first language.

William Odumah

Hello. I hope this message reaches you in time.
I have been having this problem with my ps4 slim for quite a while now and I really need help because I can’t go out to get it fixed at the moment.
At first the problem was that my ps4 takes a long time do do everything and freezes regularly, it even used to take a long time to come on. I decided to buy a new hard drive off amazon, a seagate barracuda 2tb. I got it today and everything was working fine and I started noticing the clinking sound, now the hard drive isn’t working and I just got it today. Please what is causing these problems and what do I do


Hey guys, I’m having a very similar issue to Miguel here. I recently bought a 1TB ps4 pro I think? All I had on it was gtaV which I had purchased on the playstation store. All was fine, except it sounds like a jet engine and like to get hot on the bottom (I started keeping it on its side for better air circulation).

Then one day ot crashes on me, and upon reboot it asked me to install the latest update via USB (it was in safe mode when it turned on, but without the menu. My only option was to get a usb and follow the instructions to download the update). So naturally I bought a USB, downloaded the first file off of the Playstation website, and gave it a shot. Didn’t work.

After reading a little, I decided to try the second download option from the PS website, which I had learned needs to be done for a new hard drive. It worked.

Up until yesterday, when it crashed again. It had me reinstall the update via usb again, the same one I still had on the usb I used before. I did, and when I tried to reinstall gta it just kept giving me a black screen amd shutting down. It got stuck in rest mode a couple times, I rebuilt the database and whatnot all to no avail. I had no idea about any of this before today, but reading though your site has taught me a lot, you guys are amazing.

The point I’m at now – I’m convinced I am in need of a new hard drive, as my ps4 gets hot, sounds like a jet engine, and recently started to do the all-dreaded clicking.

I’ve tried initializing it after following the steps prior to doing so. I left it to do its thing as I took care of some other chores, and returned to a screen that says cannot initialize, and gives me the error code CE-33563-0.

Time for a new hard drive? Seeing as I just purchased this ps4, I’m not worried about losing anything on it. I already lost the few videos of gameplay I had saved, R.I.P.

I just want to make sure that a new hard drive will solve the issue because I’m fairly certain that’s the problem here, but dont want to ruin another hard drive if theres something else going on (I still dont know how electronics work)


everytime is try to reboot my ps4 halfway it gets a error message i cant even reboot my ps4 i cant do anything


My Ps4 has been corrupting since december and has happened 3 times already. This morning I tried starting Minecraft and it crashed and to me to the error. I clicked on report problem and it went to a black screen and turned off. I then booted it back of but it got stuck on 27% and said Cannot start the Ps4.
Idk if this is caused by my external drive I purcgsed or is because I had this ps4 for 5 years already. I need help.


Hi, I’ve tried rebuilding the database and reinitializing but my PS4 still ends up freezing and hanging and sometimes shutting itself down.


i have really bad frame rate issues when play apex legends or cod. i rebuild the data base and deleted things also tried switching from the 24hz automatic to off and still nothing


I was wondering if you were able to help me by giving some advise on a problem I have been having with my PS4.

Basically there was a power-cut when my PS4 was in rest mode whilst I was at work and when I got home and turned it on it takes a while to fire up it then says “cannot start the PS4”. so I connect the dual shock 4 and it’s in safe mode but the only option it gave me was the “initialise (re install software), so I downloaded the software which was around 1gb and it said it couldnt read the usb and that there was an error so I re formatted the usb to exFAT and it started to do the initialising process and got to 100%, then it went onto updating the software but as soon as that hits 100% the PS4 turns off and I’m back to square one. It has done it about 10 times now and the file directions and names are all correct as I’ve looked up what they should be and it still pops up saying the usb Storage Device is not connected every couple of times. I was wondering if I needed to get a new HDD or if formatting it would help.

Sorry this is so long winded but any help would be very much appreciated and gratefully received.

Many thanks

Greg Carter

Hello, I initialized my PS4, I downloaded my account and went to download my games again. When I did that it gets about 1/4 of the way the says “Cannot download error” then shuts off and gives error (CE-36329-3) I dont know what to do 🙁

Greg Carter

Please help 🙁 My PS4 started going really slow about 2 weeks ago, took forever to go through menus and would sometimes connect me into a Bo4 lobby 4 mins late, I have tried Initializing, restoring default settings, update system software, and none have worked and am now stuck in safe mode loop. When I rebuild the database I can get it to boot up, but the menu’s are still a bit slow sometimes and when I download games it will download half way then say error and shut down the PS4. If it is a HDD issue, can I buy an external one or should I replace the internal, thank you! Also getting error CE-36329-3 an error has occurred in the system software

mostafa ghasemi

hello i need ps4 wont start and when i start it it goes to safe mode and just you can reinstall system software and when i do it it stops on 99% and i wait for about 3 hours but still was on 99% and i cant do anything just unplug it from the wall or press power button for 30 sec to turn it off and i’m asking what should i do. its because of my hard drive or something else.should i change my hard drive or it can be fix ? thanks for reading. 😀


Recently, my playstation has be crashing upon playing games for a certain period of time, it varies/ For example I would play apex legends and all of a sudden, the sound cuts out, the textures go blurry, then the game itself crashes. It takes me to the error screen and then it freezes. The only way to unfreeze it, is to turn my PS4 completely off. Also, I can’t even get Netflix to work and there are corrupted data pictures under the PS4’s TV section where it says “Netflix; Trending.” In addition to that, Apex Legends randomly deleted itself the other day as well. Is this an indication of a bad hard drive or hard drive failing? I have done everything diagnostic wise and it hasn’t helped. My PS4 boots up just fine, its just been crashing completely upon playing games and the corrupted Netflix issue.


Hello, my hard drive doesn’t make sounds or anything. But the PS4 have little freezing cuts during gameplay or cinemática, for example skyrim. Do you think is the hard drive or the termic paste? Please help


hello yes so either your ps4 hard drive failed in witch case you would lose all your data unless its in online storage however the file must be in a folder named UPDATE inside that folder put PS4 then the update inside that folder witch should be called PS4UPDATE.PUP or something it should already be named so you should not change it if its from the right page from there you take it out and put it in your ps4 from witch safe mode should pop up and you can use the same method however you might lose your data i know how annoying it is i thought my ps4 was broken if this dose not work id consider getting a new hard drive that fixxed the problem for me and all in all its better then losing the console i hope i was of help and sorry for the miss spelling im typing this fast


Hello there, congrats for the good work 🙂

My ps4 was working pretty good until i installed cod warzone which is i think a quite heavy game.
Around the 3rd day of playing the graphics started having issues. Here are some screenshots
The next day the problem continued plus at the end of every online game, the application would crash and i would have to either close the application if i managed to do so quickly, or unplug the ps4 because the whole system would crash. During restart i would have the CE-34878-0 error.
The next two days the problems continues plus tthe menu in the ps4 would start to slow down. I also played ufc3 and the game crashed after the end of a fight and i restarted the system again with the same error. During these days i also got the CE-36329-3 error.
I unplugged the console for 1 minute, i rebuilted the database, i reinstalled the game, i opened the top case and cleaned the fans but the problems continued.
Then i fully initiallized the system and got the ce-33563-0 error. iI updated the system software but my menus would still lag.
Then i tried to download again the cod warzone, after some time i got the “cannot download” message and from then on i basically cannot operate my system. It has gone to the “blue light of death” condition.

From the majority of my symptoms and after reading your comments here i get to the assumption that the hdd is having problems.
But beacuse it started with the polygon graphics and glitches i’m worried that there maybe be a problem with the gpu. Or both.

You believe a new hard drive or formatting the one i have, would solve the problem? Or there might be a problem with gpu, or the thermal paste?

Glad to hear back from you


In the meantime I did the full format of my hdd on my pc (exFAT , it didn’t have the FAT32 option) put it back on, got my software on a USB, started from safe mode, did the step 7 there, installed the software successfully, ps4 restarts and during the checking storage loading bar it goes to the “blue light of death again”. Black screen, you can hear it working, blue light on the power button and nothing else you can do.


In the meantime I did the full format of my hdd on my pc (exFAT , it didn’t have the FAT32 option) (at the end of the format I got a message “cannot assign disk” because I had it to be assigned at the “d” slot and unluckily at that time I had inserted a USB stick to put the ps4 system software and the stick had automatically been assigned at the “d” slot. But the format seemed to be complete so I proceeded) put it back on, got my software on a USB, started from safe mode, did the step 7 there, installed the software successfully, ps4 restarts and during the checking storage loading bar it goes to the “blue light of death again”. Black screen, you can hear it working, blue light on the power button and nothing else you can do


My PS4 pro is really laggy in main menu and in general or just with freeze and crash. Have formatted hdd and computer says it’s healthy but still lots of lag or crashing. Should I upgrade hdd or do you think there is a different problem. I have also rebuilt database and initialized.


My PS4 is not good, when i start the ps4 it keep showing checking system storage of the percentage and when the ps4 logo showed after, i got an error of (CE-36329-3). I tried to play every game but it kept freezing but not only that, it everything on ps4 like ps4 home screen, the bar on the left screen, notification as i press and highlighted the icons but it froze. I rebuild database and delete everything with new system software by using the usb multiple time but didn’t work. The final thing is when i play all of the sudden, the console is heated up as it turn off automatically also when in rest mode when i tried to download games. I don’t know what to do, i brought the ps4 last year, i got nothing.


My ps4 pro has been lagging bad lately. I can get to a game and start it up but any heavy loading my ps4 acts like it’s just too much to handle and lags. It’s also been going into safe mode on its own even when I turn off the ps4 the right way. Then when it loads up there’s 4 different “screens” on my tv. Like the login screen there will be 4 of them across my tv. So I just restart and it goes to normal. But the lag is just ridiculous. I can just be sitting at the loading screen of a game doing nothing and the music will go in and out. Can’t move up and down the menu. It’s so frustrating. This is the first PlayStation to ever crap out on me. I’ve tried everything so I’m guessing I should connect to a pc and check the sectors?


If I full format my hard drive from the internal, does it stop and reduce the heat because my ps4 kept shutting down by itself when I leave it for like almost an hour. My ps4 kept freezing and crash everytime when I start playing and when I turn on the ps4. I tried rebuild database and initialize the ps4 multiple time but it didn’t work. My ps4 kept getting hot at the back of the console and I don’t know the fan of the console worked.


My ps4 fell nothing happened at first but a couple of weeks later it said all data was corrupted then it went into safe mode and asked for a reinstallation file I tried to initialize it and it worked but the PlayStation was super slow and now it keeps saying all the data was corrupted and it cannot open any games and it usually cannot start properly do I need to replace get a different hard drive?


And it makes a clicking noise when the PlayStation is on



Great guide, thank you for taking the time to put it together. I have an issue where when I plug my HDD from my PS4Pro into my PC to run chkdsk, I cannot as the disk is not assigned a drive letter.

When I list disks using DISKPART, I can see the disk listed. When I open disk management, it is also there but right clicking on it (where I would normally assign a drive letter), all the options are greyed out.

Have you seen this before? Can you help?

Thanks, Glen


Hi Again, I can’t see my original comment on your reply, sorry for starting a new thread (you might want to check if the comment is hidden?)

I followed your excellent instructions that I received via email. The only issue I faced was when attempting to format the disk using the Disk Management application, once I’d cleaned it via DISKPART, the option for FAT32 was not available, only NTFS or exFAT.

So instead, I used DISKPART to format it, specifying FAT32. I could see the progress of formatting in the Disk Management window as well as in the command prompt. At the end of formatting, the error “virtual disk service error the volume size is too big” came up. Figuring that Windows was struggling to use FAT32 on a 1TB drive, I then chose exFAT.

Formatting this way was successful, and I was successful in reinstalling the PS4 operating system.

Performance of the console is still very laggy even in the main screen menu’s unfortunately – I’ve ordered the Samsung QVO 1TB SSD to see if this helps.


Actually I did a full format, it took around 3 hours to complete.

The PS4 is still problematic, even I as type I got the CE-36329-3 error. I just hope it is HDD related and my replacement SSD fixes it for good, otherwise this could get expensive!

Thanks again for all your help, and for maintaining this excellent guide.


Good news. The PS4 lives again! The problems were almost certainly down to faults on the stock HDD.

The problem started when playing Fallout 76 upon entering a new environment where the game would need to load. This would crash the game. Performance deteriorated to the point where I couldn’t even enter the game. Then the operating system became laggy and would crash without any interaction from me after a time. This continued to happen even after a full format and reinstall, so I suspect that the disk has been physically damaged at some point and now it’s deteriorated (despite only being 18 months old).

The SSD peforms superbly. Installation was simple, no formatting required, just plug in and go. Operating system was installed very quickly, games load much more quickly and textures load almost instantly in the games themselves.

Glad I followed this guide, thanks!

Richard J Bridenbaker

My PS4 slim will not complete won’t update software systems. Error code SU-42118-6 shows up after the attempt to download occurs and then it says turn off pS4. What should I do to fix this-is it the hard drive?


Hello there, I think I posted on someone else’s comment so you didn’t get to see this but I’ve been having issues with my Ps4 pro. For a while now my ps4 only lets me play some games smoothly while other games suffer for example Battlefront 2, Apex Legends, Cod WWII. these games run smoothly without problem. But other games like GTA5, Skyrim, Fallout, Red dead, Have horrible frame rate issues and bad lag. How come I can play some games without issues and others can’t be played without having bad FPS? Please help.


Thank you for the response, But I don’t know How and can’t full format my Ps4 Pros internal hard drive, even with the instructions, But thank you. Would it be easier and still work if I just buy another hard drive and install it?


I have a issue where any game or app I start it says ce34878 I had a problem with PS4 turning off by itself before but it fixed automatically but now I have this problem when I start a game such as Fortnite it shows some weird sparkling lights and then give the error


Followed Thomas Graber’s post about using ddrescue to save data. Would like to reach out to him for some additional info in using this process. Any way you could connect me with him or if he sees this post, he could contact me??

Would love your thoughts, please comment.x