PS4 Hard Drive Failure? | Reasons, Symptoms and Solutions
One of the worst situation PS4 users may encounter is that when the PS4 hard drive fails. If the failure is serious, PS4 won’t work at all. Otherwise, low-level failure may cause lagging/slowness in the performance of PS4 or even crashing. The bad thing here is that it’s not an uncommon issue, rather it’s one of the most happening ones. And whether you have experienced PS4 hard drive failure before or not yet, it’s always good to educate yourself about this situation in order to know how to deal with it properly when it happens.
PS4 HDD Failure Types
There are two types of PS4 hard drive failures—Mechanical Failure and Logical Failure.
While most components of a PS4 are electrical, the hard disk is one of the few mechanical parts. Thus, it will inevitably fail at some point. This type of failure occurs when the read-write head or other components become faulty as a result of normal wear and tear.
This refers to non-physical failure, or in other words, when damage occurs in a hard drive’s file structure or software rather than the actual hardware. Many factors can contribute to logical failure, including malware infections, human error and corrupted files. Sometimes the failure can be extensive enough that the system will not boot up. In most cases of logical failure, a hard drive recovery software can successfully restore data because there is no damage to the drive’s hardware.
PS4 HDD Failure, Symptoms & Reasons
There are several different types of PS4 hard drive failure. There’s the obvious one, where your PS4 HDD stops working entirely. Perhaps your console doesn’t even recognize it when it starts up and you see a message saying your PS4 has no hard drive (Error Code CE-34335-8), or perhaps your PS4 console begins booting and just can’t get through the boot process.
There are also more subtle PS4 HDD failures, where the drive appears to be working, but there are problems. Your PS4 may occasionally freeze, you may hear unusual sounds from the drive, or you may experience data corruption.
Any sort of clicking noise from a mechanical drive is a bad sign. This indicates the head, which reads and writes the data from the platters on the drive, has failed. It’s best to shut down the drive completely to avoid further damage and go back up the PS4 HDD data if they are valuable to you. You won’t hear any strange noises from a solid-state drive, as they have no moving parts.
Hard disk failure refers to a situation when a hard disk drive starts malfunctioning and the stored information becomes inaccessible. Unluckily, a hard disk drive has a limited lifespan. The normal lifespan of the hard disk drive is somewhere between 3-5 years. It simply depends on how much work the hard disk drive does on a day-to-day basis. Also, the environmental conditions play an essential role in determining the lifespan of the hard disk drive. Being a hardware device, the hard disk drive is prone to severe issues and faults. PS4 hard drive failure is one of the most annoying situations you can ever face.
So, because PS4 hard drive is a mechanical device, it’s subject to wearing out, even if you treat it better than your own children. Around 60% of hard drive failures occur through predictable mechanical failure, with the remaining 40% of failures occurring through misuse.
Hard drives are susceptible to failure in a number of ways, so the symptoms of a failing hard disk can vary. It should be noted that some of the symptoms below can also be signs of other problems, and are not necessarily indicative of a hard drive failure. In cases of uncertainty, it is best to take in the PS4 console for a professional assessment by a technician.
Some of the most common signs of failing hard drives include:
- Unusual or excessive heating.
- Repeated read or write disk errors.
- Frequent PS4 crashes or freezing, whether during booting or carrying out tasks.
- Folders and files cannot be accessed.
- Disappearing data.
- Hard drive is powered but cannot perform routine functions.
- PS4 system can’t recognize the hard drive or it displays nonsensical characters.
- Hard drive is accessible but it lags or appears to “hang”.
- Unusual noises, including unexplained clicking, screeching or grinding.
In general, all game consoles have problems, but you don’t need to panic about hard drive failure unless one or more of the above symptoms appear.
Below are the top 6 common reasons for PS4 hard drive failure.
- Manufacturer’s Fault. It’s the topmost reason behind hard drive failure. Sometimes the manufacturers sell hard drives without proper testing. It may happen that the hard drive is faulty, so it fails to function after few weeks or months.
- Overheating. Inadequate ventilation and cooling in and around your PS4 hardware can cause severe damage to the equipment. Overworked hardware with little or no downtime and smoke or fire damage can wreak havoc on a system.
- Physical damage to your PS4. Any type of physical force, such as bumping, jarring, or dropping your PS4 may lead to physical damage to the hard drive. If your PS4 is in use at the time of the impact, the read/write heads may touch or gouge the disks, causing damage to the platter’s magnetic surfaces where the data is embedded. This is known as a head crash. Even if your PS4 is powered down, the likelihood of jarring your PS4’s components is still present.
- Power Voltage Surges. A power surge caused by lightning strikes, interference with power lines, or by any event which causes the flow of energy to be interrupted and then restarted. Power surges can result in data loss when the read/write heads fail to function properly.
- Water Damage. Moisture caused by flooding or even by spilling a liquid onto your PS4 is almost assuredly bad news. Water will have devastating effects on a PS4’s electronic parts and disk components, possibly even causing unwanted electrical currents which can further damage your PS4.
- Corrupted files. Improperly closing a game/app, turning off your PS4 before closing files, and installing new game/application can cause files to corrupt. Power failures and accidental PS4 shut downs can contribute to corrupted files, and causing damage to the hard drive.
You can easily fix logical failure of PS4 hard drive that might cause PS4 to freeze. Unless your PS4 hard drive starts making noise, one of the following suggested solutions can fix that problem.
- Rebuilding PS4 database.
- Resetting PS4 to factory settings.
- Reinstall the game/app with which PS4 freezes.
Sometimes PS4 hard drive doesn’t make any noise, and it works fine for a while before freezing. This is probably because of the existence of bad sectors. You can fix that only by connecting your PS4 hard drive to a PC, and perform a CHKDSK operation on your drive. If that doesn’t work, go and perform a FULL format operation and it should do the job perfectly.
Perform a CHKDSK Operation
To perform CHKDSK on the PS4 hard drive, do the following:
- Open a Command Prompt. For Windows 8.1 and 10 right click on Start and select Command Prompt (Admin). Windows 7 users press Start and type cmd into the search box, then press Ctrl+Shift+Enter to open Command Prompt with the required administrator privileges.
- The basic Check Disk syntax is quite simple:
Chkdsk [drive:] [/f to fix or /r to recover bad sectors] [/x force dismount of drive]
To run a simple scan for errors just supply the drive letter:
To scan and fix errors use /f or /r to scan for bad sectors and fix the errors. This second option will take a long time as all drive sectors will be scanned and those that are damaged will be repaired.
Chkdsk C: /f or Chkdsk C: /r
Note you can use either /f or /r but don’t need to use both. The /x option can be used to dismount a drive before repairing although this won’t work on the C drive and it will still need to be checked and repaired during the next boot.
Perform a FULL format
If the CHKDSK thing didn’t work for you, you can do a FULL format on the PS4 hard drive. We have already published a detailed articles on how to format the internal hard drive of PS4. So, please click the link and learn how to do that.
Note that just because you’re experiencing system problems doesn’t mean you have a dead or dying hard drive. It’s important to do some basic troubleshooting to detect if your PS4 hard drive is actually the source of problem.
For example, if your PS4 doesn’t detect the hard drive during the boot-up process, you should open its case and check the cables that connect the hard drive to the motherboard and power supply. Unplug the cables and plug them back in, ensuring you have a solid connection. Your hard drive may just have a cable that’s come loose (For more details, please check the PS4 Error CE-34335-8 Fix.)
But what if PS4 hard drive fails due to a mechanical reason and it gives noise?
You have to seriously consider upgrading PS4 internal hard drive with a new and solid hard drive. As for your data, if the drive still has some life, you can try to backup all your data before replacing it. Either from PS4 or just connect it to a PC and perform a drive clone operation.
One of the worst situations you can face during the gameplay is when PS4 crashes or just stops working entirely. Even worse when this persists and keeps happening. You’re lucky enough if the problem is only related to your PS4 hard drive, as you can do it yourself without the help of others.
In all cases, PS4 hard drive must be replaced with a better and stronger drive. You’ll gain improved performance and solid reliability with the new drive.