PS4 Hard Drive Failure? | Reasons, Symptoms and Solutions

One of the worst situation PS4 users may encounter is that when the PS4 hard drive fails. If the failure is serious, PS4 won’t work at all. Otherwise, low-level failure may cause lagging/slowness in the performance of PS4 or even crashing. The bad thing here is that it’s not an uncommon issue, rather it’s one of the most happening ones. And whether you have experienced PS4 hard drive failure before or not yet, it’s always good to educate yourself about this situation in order to know how to deal with it properly when it happens.

PS4 HDD Failure Types

There are two types of PS4 hard drive failures—Mechanical Failure and Logical Failure.

Mechanical Failure

While most components of a PS4 are electrical, the hard disk is one of the few mechanical parts. Thus, it will inevitably fail at some point. This type of failure occurs when the read-write head or other components become faulty as a result of normal wear and tear.

Logical Failure

This refers to non-physical failure, or in other words, when damage occurs in a hard drive’s file structure or software rather than the actual hardware. Many factors can contribute to logical failure, including malware infections, human error and corrupted files. Sometimes the failure can be extensive enough that the system will not boot up. In most cases of logical failure, a hard drive recovery software can successfully restore data because there is no damage to the drive’s hardware.

PS4 HDD Failure, Symptoms & Reasons

PS4 hard drive failure symptomsThere are several different types of PS4 hard drive failure. There’s the obvious one, where your PS4 HDD stops working entirely. Perhaps your console doesn’t even recognize it when it starts up and you see a message saying your PS4 has no hard drive (Error Code CE-34335-8), or perhaps your PS4 console begins booting and just can’t get through the boot process.

There are also more subtle PS4 HDD failures, where the drive appears to be working, but there are problems. Your PS4 may occasionally freeze, you may hear unusual sounds from the drive, or you may experience data corruption.

Any sort of clicking noise from a mechanical drive is a bad sign. This indicates the head, which reads and writes the data from the platters on the drive, has failed. It’s best to shut down the drive completely to avoid further damage and go back up the PS4 HDD data if they are valuable to you. You won’t hear any strange noises from a solid-state drive, as they have no moving parts.

Hard disk failure refers to a situation when a hard disk drive starts malfunctioning and the stored information becomes inaccessible. Unluckily, a hard disk drive has a limited lifespan. The normal lifespan of the hard disk drive is somewhere between 3-5 years. It simply depends on how much work the hard disk drive does on a day-to-day basis. Also, the environmental conditions play an essential role in determining the lifespan of the hard disk drive. Being a hardware device, the hard disk drive is prone to severe issues and faults. PS4 hard drive failure is one of the most annoying situations you can ever face.

So, because PS4 hard drive is a mechanical device, it’s subject to wearing out, even if you treat it better than your own children. Around 60% of hard drive failures occur through predictable mechanical failure, with the remaining 40% of failures occurring through misuse.

The Symptoms

Hard drives are susceptible to failure in a number of ways, so the symptoms of a failing hard disk can vary. It should be noted that some of the symptoms below can also be signs of other problems, and are not necessarily indicative of a hard drive failure. In cases of uncertainty, it is best to take in the PS4 console for a professional assessment by a technician.

Some of the most common signs of failing hard drives include:

  • Unusual or excessive heating.
  • Repeated read or write disk errors.
  • Frequent PS4 crashes or freezing, whether during booting or carrying out tasks.
  • Folders and files cannot be accessed.
  • Disappearing data.
  • Hard drive is powered but cannot perform routine functions.
  • PS4 system can’t recognize the hard drive or it displays nonsensical characters.
  • Hard drive is accessible but it lags or appears to “hang”.
  • Unusual noises, including unexplained clicking, screeching or grinding.

In general, all game consoles have problems, but you don’t need to panic about hard drive failure unless one or more of the above symptoms appear.

The Reasons

Diagnosing PS4 hard drive failureBelow are the top 6 common reasons for PS4 hard drive failure.

  1. Manufacturer’s Fault. It’s the topmost reason behind hard drive failure. Sometimes the manufacturers sell hard drives without proper testing. It may happen that the hard drive is faulty, so it fails to function after few weeks or months.
  2. Overheating. Inadequate ventilation and cooling in and around your PS4 hardware can cause severe damage to the equipment. Overworked hardware with little or no downtime and smoke or fire damage can wreak havoc on a system.
  3. Physical damage to your PS4. Any type of physical force, such as bumping, jarring, or dropping your PS4 may lead to physical damage to the hard drive. If your PS4 is in use at the time of the impact, the read/write heads may touch or gouge the disks, causing damage to the platter’s magnetic surfaces where the data is embedded. This is known as a head crash. Even if your PS4 is powered down, the likelihood of jarring your PS4’s components is still present.
  4. Power Voltage Surges. A power surge caused by lightning strikes, interference with power lines, or by any event which causes the flow of energy to be interrupted and then restarted. Power surges can result in data loss when the read/write heads fail to function properly.
  5. Water Damage. Moisture caused by flooding or even by spilling a liquid onto your PS4 is almost assuredly bad news. Water will have devastating effects on a PS4’s electronic parts and disk components, possibly even causing unwanted electrical currents which can further damage your PS4.
  6. Corrupted files. Improperly closing a game/app, turning off your PS4 before closing files, and installing new game/application can cause files to corrupt. Power failures and accidental PS4 shut downs can contribute to corrupted files, and causing damage to the hard drive.

Solutions

Resolving PS4 freezing problemYou can easily fix logical failure of PS4 hard drive that might cause PS4 to freeze. Unless your PS4 hard drive starts making noise, one of the following suggested solutions can fix that problem.

  1. Rebuilding PS4 database.
  2. Resetting PS4 to factory settings.
  3. Reinstall the game/app with which PS4 freezes.

Sometimes PS4 hard drive doesn’t make any noise, and it works fine for a while before freezing. This is probably because of the existence of bad sectors. You can fix that only by connecting your PS4 hard drive to a PC, and perform a CHKDSK operation on your drive. If that doesn’t work, go and perform a FULL format operation and it should do the job perfectly.

Perform a CHKDSK Operation

To perform CHKDSK on the PS4 hard drive, do the following:

  1. Open a Command Prompt. For Windows 8.1 and 10 right click on Start and select Command Prompt (Admin). Windows 7 users press Start and type cmd into the search box, then press Ctrl+Shift+Enter to open Command Prompt with the required administrator privileges.
  2. The basic Check Disk syntax is quite simple:

    Chkdsk [drive:] [/f to fix or /r to recover bad sectors] [/x force dismount of drive]

    To run a simple scan for errors just supply the drive letter:

    Chkdsk C:

To scan and fix errors use /f or /r to scan for bad sectors and fix the errors. This second option will take a long time as all drive sectors will be scanned and those that are damaged will be repaired.

Chkdsk C: /f or Chkdsk C: /r

Note you can use either /f or /r but don’t need to use both. The /x option can be used to dismount a drive before repairing although this won’t work on the C drive and it will still need to be checked and repaired during the next boot.

Perform a FULL format

If the CHKDSK thing didn’t work for you, you can do a FULL format on the PS4 hard drive. We have already published a detailed articles on how to format the internal hard drive of PS4. So, please click the link and learn how to do that.


Note that just because you’re experiencing system problems doesn’t mean you have a dead or dying hard drive. It’s important to do some basic troubleshooting to detect if your PS4 hard drive is actually the source of problem.

For example, if your PS4 doesn’t detect the hard drive during the boot-up process, you should open its case and check the cables that connect the hard drive to the motherboard and power supply. Unplug the cables and plug them back in, ensuring you have a solid connection. Your hard drive may just have a cable that’s come loose (For more details, please check the PS4 Error CE-34335-8 Fix.)

But what if PS4 hard drive fails due to a mechanical reason and it gives noise?

You have to seriously consider upgrading PS4 internal hard drive with a new and solid hard drive. As for your data, if the drive still has some life, you can try to backup all your data before replacing it. Either from PS4 or just connect it to a PC and perform a drive clone operation.

Conclusion

One of the worst situations you can face during the gameplay is when PS4 crashes or just stops working entirely. Even worse when this persists and keeps happening. You’re lucky enough if the problem is only related to your PS4 hard drive, as you can do it yourself without the help of others.

In all cases, PS4 hard drive must be replaced with a better and stronger drive. You’ll gain improved performance and solid reliability with the new drive.

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182 Responses

  1. Heather C. says:

    I’m having an issue caused by pending sector errors from a bad hard drive. Cloning carries the problem over, but at least I’m not risking the data I want to save trying to make it load. Rebuilding databases does not help (Or could it if I do it enough?), and all I want to do is getting it running just enough to make a backup, so that I can transfer everything to a new SSD. Is it possible to recover everything by treating the clone as an external drive?

    • PS4 Storage says:

      Does that clone belong to the PS4 internal hard drive? If yes, you can’t work on it externally (by restoring it on an external HDD).

      But what I suggest for you to do is as follows:

      1. Connect an external hard drive to your PS4 and format it as an extended storage (not backup storage).
      2. Now, transfer all your games/apps to that new storage.
      3. Connect a USB flash drive to the PS4 and copy all your game saves and screenshots to it.
      4. As for trophies, you need to pick the option “Sync Trophies With PSN“.

      That way you won’t need to fully clone the hard drive with the errors it has.

      • Christian Nyirenda says:

        What causes the screen of TV saying no signal when ps4 is connected
        I’

      • alvaro says:

        i few days ago i noticed that my ps4 was moving slow specially in the main menu. them while i was playing warzone the game starts to froze. next day i turn the ps4 and took me to CHECKING SYSTEM STORAGE.. i try every single safe mode from 1 to 7 got a few message, su-42477-4, ce-34788-0. i was able to initialize ps4 after a few try and it looks normal for maybe 30 minutes while i was setting up everything again and download games but the send me back to CHECKING SYSTEM STORAGE. at this point i bought a brand new HDD. i was wonder the cause might be bad HDD?

        thank you

      • Precious J Pacheco says:

        I’m having an issue with my games crashing specifically anything dealing with online gaming. For Example I can play GTA story mode just fine but when I switch to online it crashes with the code CE-34878-0. I just got a replacement PS4 4 days ago and this error was occurring the day I got it. so I did everything in the book from rebuilding data base to factory resetting it, I bought a SSD but the error is still persisting and I’ve initialized with steps 6 and 7 and it’s still occurring. I made sure my wifi connection was at 100%, I even hooked it up via lan cable and nothing is working. what could be the cause?

    • PhantomSoftx says:

      My ps4 freezes and crashes leaving me with a message saying “cannot continue using application, the data is currupted”. I did everything in the book to fix this but the problem keeps coming back to me. What I mean as in everything is : initilizing, initialize (reinstall system software), rebuild data base, delete game and game files. One thing that I notice as this problems occurs is that none of the saved data files are corrupted, it does say corrupted file when I press on the gta game files. If anyone knows how to fix this please tell me I just want to enjoy my last few weeks of gta online before my ps plus runs out please anyone. (Additional question) does buying a new ps4 slim hard drive get rid of corrupted data on the ps4?

      • PS4 Storage says:

        Usually you don’t need a new hard drive in this situation. All what you need to do is to connect the PS4 hard drive to a PC and perform a FULL format function. What happened in your case is most probably due to some bad sector existing on the PS4 HDD and need to be eliminated.

        Please read this article for further details.

        • mxt says:

          I did exactly what you just said. It worked fine for like 2 hours, then started crashing again and again. My PS4 takes ages to shut off (preparing to turn off… message), games crash always, menu icons lag (wont even work sometimes), main menu crashes… Do I need to replace my HDD? I already FULL formated it.

    • Rodrigo says:

      I tripped on my power cable and that caused my PS4 slim to fall. It fell exactly on the top left corner where my internal HDD is and it landed downside up. I was playing MW Warzone when it fell and my PS4 didn’t turn off and for a few days it was fine until my external HDD basically died because it didn’t work anymore and all of it files got corrupted. I deleted all the games on the external HDD and downloaded some of the again on my internal HDD and some worked fine until I started to play MW and It said it was corrupted so I deleted it and downloaded it again. I bought the multiplayer because I liked it and downloaded it with warzone at the same time and i played with my friends until my HDD has been freezing COD MW multiplayer and it freezes a lot more on some other games. My PS4 was very slow and had a lot of freezing problems until I rebuilt the HDDs database and changed the resolution from 1080p to 720p and it’s been working somewhat fine but it still freezes and i can’t play with my friends because it takes to long to get into a match and it disconnects me from the match all the time. The HDD takes to long to process me going into the match and it either freezes sometimes or disconnects me from the game. I have been playing in 720p and every time I change it to 1080p it works very slow and freezes much more than when i play on 720p. I have been thinking of buying a new internal HDD but I don’t really know if I should because I think I can fix it. If you read all of this thank you for your patience and please get back to me if you think I can do something about it instead of buying a new internal HDD

      • PS4 Storage says:

        Hi Rodrigo,

        The hard drive seems to have bad sectors. You don’t really need a new hard drive until it completely stops working. To fix this issue, simply try to format the PS4 hard drive on a PC. This should recover the hard drive and restore its original performance.

  2. Saul T. says:

    My ps4 pro has just recently started crashing. I did the usual rebuild database and reinitializing. And it didn’t help. Now my ps4 pro goes extremely slow. Sometimes it will work fine for maybe an hour before the game I’m on or app (youtube) just crashes and the entire system shuts off. I’m not worried about data as I have an external hard drive where my games are and my saves are all backed up. But is my hdd just going bad? Even the menu takes so long to process anything. The images for apps and games dont load for quite awhile and when I try to open a game or app it will be stuck on the game or app booting screen for some time before loading in to them and then eventually crashing.

    • PS4 Storage says:

      Hi, and sorry for the late response. We have been in a vacation in the last few days.

      99% of my assessment of your case is that the hard drive is suffering from many bad sectors. You have to connect it to a PC and perform FULL format (not quick). This will overwrite the bad sectors and restore the performance of the PS4 HDD.

      • Ashley Garrett says:

        Error code ce-34697-9 ps4 slim says it needs to be updated connect controller i tried to initialize it said it couldn’t initialize the system now I’m stuck done tried everything In safe mode nothing worked another code playstation su-41337-8

      • Thomas Gräber says:

        But this is only a short term solution, because drives having bad sectors are starting to die. You should consider getting a new one soon

        • PS4 Storage says:

          Yes, you’re right. It can last few months though without a problem until it absolutely fails. This period of time might be sufficient for a user to save money for the new hard drive replacement.

  3. Stephen says:

    I keep getting error codes when I load up fortnight
    And need for speed is my hard drive broke

    • PS4 Storage says:

      Well, it depends. What type of error codes you’re getting? Please provide us with the codes and the text if possible.

  4. Anirudh Verma says:

    My ps4 is freezing and after that screen goes black then I restart my ps by using power button it takes me to the safe mode, after that i initialize my ps then after 3-4 days same problem occurre. Can replacing hdd will help?

    • PS4 Storage says:

      Yes it can. But before doing that you better perform a FULL format (not quick) on the hard drive by connecting it to a PC as illustrated in this article. If the problem disappears, it means the hard drive for sure is the culprit and there were bad sectors that got eliminated. The hard drive then can last with you a few more months without an issue until it starts malfunctioning again. At this point, seriously consider a replacement.

  5. Tushar says:

    I have all my games on my hdd.i suffer from freezez ,saves getting corrupt and sometimes through slow texture loading even thou there is a lot of space left in the hdd. How can i fix this? Is the the fault of hdd? Help plz..

  6. Julian says:

    I keep greeting a message saying ps4 cannot start, I had to reinitialise many times. It would work away fine for days sometimes nearly 2 weeks but it happens every single time I turn it on, should I get a new hard drive?

  7. Dwight says:

    My PS4 started showing STORAGE ERROR message when I try to boot it up. SO I took it to a repair shop in Rome. I specifically told them if they cannot recover the data from the hard drive, don’t do anything just return it to me. Anyway they went ahead and installed a new HR in it.
    I still have the hard drive that was not working. I will be in Miami in the middle of November so I’m looking for a tech shop where I can send my PS4 and hard drive to recover the old files and everything.

  8. Ryan says:

    Hi, some advice please as I have been looking around everywhere to find the best solution. Since MW released its caused my ps to act abit slow. During an online game the system completely froze and the only was to get my ps out of the freeze was to turn it off. This caused the safe mode loop and system load would crash at 27% requesting to manually update software. After doing this and factory resetting the ps4 in safe mode it failed with an error code (after taking software) for some reason worked the 2nd time I tried it. The day it got back up and running the system was very slow and get lagging/freezing. Next time it got turned on, I have a black screen and flashing blue. Any help would be appreciated!

    • PS4 Storage says:

      According to your description, this is a strong indication of a serious hard drive failure. What you can do is to pull the PS4 hard drive out, connect it to a PC, and perform a FULL format (not quick) on it. This will eliminate the bad sectors on the hard drive and restore its lost performance.

      Note that by doing this you’ll enjoy the hard drive for a few months until it fails again. So, within that period try to upgrade the PS4 internal HDD with a better drive.

    • Kay says:

      Hello, i recently got this problem in my ps4, where my apps wont even open because it says data is corrupt, i tried rebuildong database and reinstalling the games but still i cant find a solution

      • PS4 Storage says:

        Your PS4 hard drive is suffering from bad sectors. I strongly recommend to FULL format the internal HDD of PS4 in order to eliminate these bad sectors and restore the original performance of the drive.

        On the other hand, if you have data on the PS4 hard drive that you don’t want to lose, the second option here is to perform a CHKDSK on PS4 HDD. In some cases it might not work and you will only need then to full format the drive. But try it anyway.

  9. Shawn says:

    Ps4 crashes ALOT when i play exile, skyrim, and a few graphic intense games that are disc based (i.e. Dragon Quest 11, Call of Duty, Diablo 3, etc)
    However, games like Apex and megaman x collection series seem to give me zero issues other than excessive hangs.

    Should I replace my drive to a ssd to reduce system load? Ive done all trouble shooting steps, cleaned out all vents, cleaned the “cooling components”, and even air cleaned the circuitry. (Didnt use those cans of air 🙄 only novices use those).

    • PS4 Storage says:

      Hi Shawn,

      You don’t really need to replace the internal HDD of PS4 just because the game console hangs or crashes. You have to perform some tests before reaching that point.

      Try first to pull out the PS4 hard drive and connect it to a PC and perform a FULL format (not quick). This will eliminate bad sectors that are probably the main reason for these issues you have.

      Once done, reinstall PS4 system software from scratch and try your games again.

      In 99% of cases this would fully resolve the issues.

  10. Jake says:

    My ps4 never starts j have tried all safe mode has to offer I wiped my data and my ps4 gives a black screen and never will fully start up I know it’s not the display could this be the hard drive and When it did turn on it gave me a system software update I downloaded it and it still gave me the error

    • PS4 Storage says:

      Do you get any specific error message? And does it boot up partially before you get the black screen, or it doesn’t boot up at all?

      I can’t really judge here until I get a concise description of the situation, so bear with me please.

    • Lindsay says:

      Just wondering if you were able to find a solution to this? My son is having pretty much the exact same issue. Any help or direction you could give would be greatly appreciated!

  11. Paul Nelson says:

    Hello, Im looking for help/extra instructions on how to do this, which was mentioned in a previous comment .
    “Try first to pull out the PS4 hard drive and connect it to a PC and perform a FULL format (not quick). This will eliminate bad sectors that are probably the main reason for these issues you have.”

    I have a situation where 1 game will crash 100% and the error is showing something is corrupted in my hard drive, ive tried ps4 options (initialize) but im wondering if taking out the hard drive and reformatting on pc could really clean it out

  12. Hadi says:

    My ps4 slim keeps telling me eroor ce 36244-9 i tried everything how can i fix ut

  13. Shannon Young says:

    Hey there, just to start with a compliment on all the great work you are doing here, keep it up, much respect.

    My initial question is:

    Could you rule out a faulty HDD by using an external one and seeing if a game that crashes your internal HDD works fine on the external one?
    Sounds logical to me but wanted to sense check it.

    My scenario is:

    I have a launch-ish piano black PS4, everything worked well up until I noticed some green graphical glitches in Monster Hunter World, then I noticed glitches in No Mans Sky and Fallout 4.

    They look similair to this style of glitch:
    https://tech4gamers.com/wp-content/uploads/2016/05/Uncharted-4-Glitch-Bugs-2-768×574.jpg

    I thought nothing of it then decided to do a full initialisation, rebuild database, updates etc all the usual. These games never crashed and only had visual texture bugs, however now upon playing Death Stranding the game audio buzzes and freezes then the game crashes with the CE-34878-0 error.

    I’m hoping if I can use an external HDD to determine if the internal HDD has bad sectors.

    Would you concur this is a good approach?

    Thanks.

    • PS4 Storage says:

      Hi Shannon,

      I would also like to thank you for your politeness and mannerly words. I bear a huge respect for people like you.

      As for your question:

      According to your description of the issue, I can say that it’s 95% the PS4 GPU (graphics card) is malfunctioning, not the hard drive, as the graphical glitches are usually caused by a faulty GPU.

      Yes, it is possible that bad sectors cause glitches on the screen, but it’s rare (I give it 5% only).

      The simplest way to make sure what causes this problem is to play a DVD movie on PS4 and see if you get any weird visuals on the screen. If you get nothing after 5-10 minutes, that means the hard drive is the reason.

      But, on the other hand, you said: “however now upon playing Death Stranding the game audio buzzes and freezes then the game crashes with the CE-34878-0 error.

      Ok, this is a CLEAR sign of PS4 hard drive failure and it appears there’s a big portion of bad sectors on the drive.

      What do I suggest here?

      Well, I strongly advise that you run a FULL format on the PS4 HDD, this will fix almost all issues on it and restore its original performance.

      And back to your original question: “Could you rule out a faulty HDD by using an external one and seeing if a game that crashes your internal HDD works fine on the external one?

      The answer is: Not entirely. Although it might seem logical at the first glance, it might not go as you wish. That’s because the external hard drive doesn’t work separately from the internal hard drive, they both work together and use each other’s resources.

      To make it clearer, the internal hard drive hosts the PS4 operating system that contains the essential files to compute the data coming from the external HDD before sending it to the processor (CPU). Additionally, each game will occupy around 200mb storage space on the internal HDD for caching, and if the internal HDD is malfunctioning, the caching process won’t go seamless, and this will negatively impact the game performance.

      So, it is inevitable to focus on repairing the PS4 internal hard drive first before trying any alternate solution.

      If you feel this answer is not sufficient or doesn’t fully meet your expectation, please don’t hesitate to ask for details.

    • Jerel says:

      Im having the same issue! What was the problem? Gpu? Hdd? Please help

  14. abu bakar says:

    i have done everything initialise ps4 rebuild database but when i put my ps4 on rest mode it turns off byitself so when i turn back on it says ce 36329-3
    whenever i put in rest mode this happens and i am on ps4 sometime it freezes aswell do i need to replace a new hdd ?

    • PS4 Storage says:

      This error occurs due to the existence of bad sectors on the PS4 hard drive. You have to full format the PS4 internal hard drive in order to eliminate these bad sectors and restore the original performance of the drive.

    • Bly says:

      Hi there

      So i bought my ps4 back in december 2014 and had no major issues till last year and now it gets ever worse : for example i’d play a certain game and everyday i’d play it, after a while the application would crash at least once. Some games are fine but others give me this issue everyday i log on to them.
      Also, , there is that one problem thta really annoyes me. I’d go to update a game but the ps4 tells me “cannot download the update cause there isn’t enough space” although i have about 200Gb of free space. I already rebuilt the data base and reset factory settings but it didn’t help. Should i buy a new (and more capable) hard drive or should i try to reinitialise the playstation ?

      Thanks in advance !

      • PS4 Storage says:

        If you can afford buying a new hard drive (especially an SSD), I strongly recommend it. You can visit this page for more details.

        As for now, you can first try to repair your PS4 hard drive, and I think it’s possible.

        You need to full format the PS4 hard drive on a PC. Then install the PS4 system software from scratch. That shall fix that error you’re suffering from.

        • Bly says:

          Also, can i save the data of my applications from one user on a USB storage device, reinitialise (or full format) my ps4 then download all my saved data on a different user to transfer progress ? Would it work ?

          • PS4 Storage says:

            As for game saves, yes, you can do that. As for other data, I am not sure, never tried it.

  15. derek roy says:

    so this code only happens when loading my nhl game. so it’s the game right? i’m not a tech guy, but would buying the same game but a new disc solve the and keep the game data? i apologize for a silly question probably

    • PS4 Storage says:

      Well, not necessarily. The game might cause conflicts either with the PS4 system or with another game/app. You have to try first on another PS4 to ensure that it’s what causing the problem. If it works fine there, it will be your PS4.

      But generally, in your case, the hard drive is not to suspect at all. It is all a software issue. Whether your game files are corrupted, or not compatible with PS4 system or some games installed.

  16. Geo says:

    I have a question ; my PS4 Slim lags while starting up usually to get to the home screen; the movement of my controller and the sound on the PS4 are off as well . So I can move two apps down and the sound will delay by 5 secs . It tends to lag on me when I start up Apex Legends only gets stuck on load up screen then crashes on that game in particular. Lately I’ve been getting the code CE-36329-3 system software error when starting up my ps4. I’ve done everything on safe mode and nothing has cured the problem so far . Any advice on how to approach my next step

  17. derek roy says:

    this is silliest thing. nascar game fine. i had my daughter load minecraft game fine. put the NHL game in, the main screen appears. you can hit GM mode fine. hit continue…crash. restart, this time load a previous save such as before the draft. i sim the draft, hit continue…crash. it’s the date in the game? what is that?

    • PS4 Storage says:

      There’s either a conflict in the system files which requires full initialization, or bad sectors on the hard drive which requires format. No other solution. Otherwise, you can verify that by taking your PS4 to a technician to check it for you.

  18. Bob says:

    Most of my games keep crashing… i keep getting the error code 34878-0…. i just got call of duty and it keeps freezing then crash same as fortnite… i need serious help

  19. Thomas Gräber says:

    I have the problem, the ps4 does a check at sytem startup, goes to 27% and stops saying, it can’t start the system.
    Are you sure, chkdsk will work? If i put it in my windows pc, i can see it with many partitions in the partition manager, but i have no options, then deleting the volumes. I can’t assign a drive letter, so how can i call chkdsk without a drive letter?
    Because i don’t have a backup of the savegames of all user accounts, i really would prefer a way to get the ps4 to start without deleting all data.
    WinDFT says, the hard drive is ok, so i think it has to be a logical error.

    • PS4 Storage says:

      Hi Thomas,

      It seems that the CHKDSK utility doesn’t work with the newer PS4 system software, so there’s no other option but to format the hard drive.

      • Thomas Gräber says:

        Thanks for your answer. A Second Check with windft Showed Bad sectors.
        I cloned the Drive with ddrescue to a new Drive, and with this Drive, the PS4 was able to start, so i could create a Backup,. I then did a Clean Reinstall and a restore of the backup. Now, all is running fine again.

        • PS4 Storage says:

          Very nice method to save your data. Thanks for your feedback. I have to later update this article with your method so others will benefit as well. Thanks again.

          • Thomas Gräber says:

            I used the following command:
            ddrescue -f /dev/sdx /dev/sdx ddrescue.log
            the first sdx is the source device, the second one is the destination drive.
            Please check very careful the device names, or you will end up deleting the data of your pc!

          • PS4 Storage says:

            Thanks Thomas for coming back and helping one of our readers. I much appreciate that of you.

        • Chozo says:

          Hi,
          can I ask you which parameters you used for ddrescue?
          My friend has a similar problem and we want to try to clone his old internal PS4 HDD onto a new one. Was your new HDD bigger or the same size? How long did it take you to clone the HDD?

  20. Connor Pancheri says:

    So I have just recently reinstalled a new 1 TB hard drive by Western Digitals and have had it for about two weeks now. I have had problems with trying to start l applications and inserting discs. When I go to start an application it doesn’t freeze, but I can’t click off and the ps4 is not responding to any buttons and will freeze on loading. When I manually push the power button it will say that it is shutting down, but in reality it stay like that until I unplug it. Also when it is running every few minutes or so it makes a sound like a fan starting up then stopping. Also it won’t accept discs some times even though it has no discs on it.

    • PS4 Storage says:

      Let me better understand your situation so I can give you a good answer.

      Please answer these questions:

      1. Does this problem happen with all applications and all Dics, or just some of them?
      2. If you try to play a video or watch it on YouTube, does any thing wrong happen?
      3. During the first two weeks of using the new hard drive, did you notice any suspicious behavior on the PS4?

      • Connor Pancheri says:

        The problem with freezing on the game loading has only happed on Ark, but now it works just fine and it happens on a different game too, but now they both work just fine. With the first two weeks of having the new hard drive the only problems I have had are that some games such like Ark are crazy laggy sometimes and the hard drive still makes the sound of a fan powering up and then stopping only to keep repeating. I know that I might not have any problems I am just very cautious so when I have signs that the ps4 has problems I freak out. Let me know if I am just make things out of thin air or if there actually is a problem. Thanks again for all of your help.

        • PS4 Storage says:

          You’re welcome any time. We’re always here to help.

          According to your description I see that the hard drive has been affected by bad sectors. Bad sectors cause that noise to happen and also result in slowness of the system.

          What you have to do is to FULL format the PS4 internal hard drive in order to restore the original performance and eliminate any bad sectors in it.

          If you need any further help, please don’t hesitate to ask.

  21. Garrison says:

    Hi my PS4 has crashed recently and I had

    to reinitialize it. Recently my PS4 went off

    after I put it in rest mode. The PS4 will now

    not start up. I bought a Seagate external

    hard drive and downloaded the full system

    software. When I initialzed it, it went to 99%

    and froze. What should is wrong and what

    should I do?

  22. Chris says:

    My 2tb hard drive stop working I did everything and nothing happen even format the hard drive but the ps4 keep me in the safe mode loop for my luck I have the original 500gb so I switched it. But I put the 2tb hard drive as a external and the ps4 read it and can save the files in him any reason for this to happen?

    • PS4 Storage says:

      Apparently the PS4 internal hard drive is corrupted and suffering from bad sectors. You better connect it to a PC and format it. Please follow the instructions in this guide.

  23. Tyler says:

    Yea so my and my parent were arguing about sending it back to service but I want to replace the hard rice so it won’t take so long what would be more valid

    • PS4 Storage says:

      Depends on the problem. You haven’t described your problem to me in order to understand what suits more.

  24. John says:

    My PS4 was telling me to install Ver 7 via USB. It then did a system “update system storage” which took like an hour and half. Then it said “updating system storage “. It then wouldn’t update via internet. Then I got it to update via i internet, booted up and when i put a disc in it froze. Then I disconnected the drive hooked it back up, had to install the update again, then when it booted up it rebuilt the harddrive and seems to be working perfect. Is my drive bad? Should I get a new one?

    • PS4 Storage says:

      No, that was just an abrupt halt that all hard drives will have. Since it’s working fine now flawlessly, you don’t have to worry.

  25. Curious Texan says:

    Hi there buck-a-roo,

    Now i gots a question for yuh. My playstation four cuts off after no more than an hour of gaming. I’ve cleaned what i could out of it (after a good five years of never being cleaned). Well now, i cleaned everything but the heat sink vent, because my power supply cord is pretty much glued to the dang system. So i cant really remove everything likes i want to. However, my system has been shut off in the middle of gameplay over 6 times in the last 2 years because random power outages. Now my question is, do you think i just need to replace the Hard drive or try to get the heat sink cleaned and do that Full format thing a ma bober you recommends.

  26. Mario says:

    I’ve had two instances where i had to reinstall system software manually downloading it onto an usb device. This time its not allowing the system to re.ad the ps4update.pup file that i have downloaded, the same site i have used before. l have downloaded and erased it off of my computer several times, i formated the usb, used a different usb all the steps. Before i buy a new hard drive i want to know if the corrupted hd is preventing it to read from the usb. Becase safe mode is the only thing that i can bring up, it goes straight black screen after initial ps load.

    • PS4 Storage says:

      No, a new hard drive will not help you work around this problem. I think you haven’t stored the update file in the right directory. It should be stored in this path name -> /PS4/UPDATE/ (make sure all letters are caps).

      Additionally, check your USB storage device with a computer and see if it’s healthy or not.

      Please come back with your feedback for further assistance.

  27. trey says:

    so my game started freezing and and after it freeze it will power off on its own and i tried to rebuild database and it worked for a hour and after that it will power off and start freezing again and now it is stuck on safe mode reinstall system software or cannot connect to ps4

    • PS4 Storage says:

      That’s a failing hard drive and apparently it suffers from lots of bad sectors. The best thing to do instead of replacing it is to FULL format it. Connect it to a PC and perform a full format, and your hard drive will become healthy again.

  28. Miguel says:

    Hey i have problem, My Ps4 cannot start, won’t initialize, cannot rebuild database, can’t update via usb, don’t know what to do

    So I was using my ps4 normally and left it in rest mode doing some updates, when I came back it was turned off and when I turned it on took me to safe mode with the message cannot start the ps4 connect the DualShock and that I needed to update the firmware via usb, downloaded the file and says cannot update via usb, tried rebuilding database couldn’t either, finally I tried initialize and it gets to about 56% and says that cannot initialize. I’m out of options, if anybody have any suggestions it would be very helpful🙏🏻.

    Also Is making like a clicking noise that didn’t do before.
    Ps: Excuse me for my English, is not my first language.

    • PS4 Storage says:

      Hi Miguel,

      Apparently your PS4 hard drive is dying. Clicking sound is a serious symptom of a dying hard drive. You have to get a new one. You may visit this page and pick the one that suits you best.

      • William Odumah says:

        Hello. I hope this message reaches you in time.
        I have been having this problem with my ps4 slim for quite a while now and I really need help because I can’t go out to get it fixed at the moment.
        At first the problem was that my ps4 takes a long time do do everything and freezes regularly, it even used to take a long time to come on. I decided to buy a new hard drive off amazon, a seagate barracuda 2tb. I got it today and everything was working fine and I started noticing the clinking sound, now the hard drive isn’t working and I just got it today. Please what is causing these problems and what do I do

        • PS4 Storage says:

          Apparently the new hard drive is dying (it’s a physical defect, so you can do nothing but return it).

          What you can do is to try to repair the old PS4 hard drive if it’s still functioning. I think you had to try that before buying a new hard drive, as in most cases the PS4 hard drive can be easily repaired. The best thing you can do now is to FULL format it in order to eliminate bad sectors that most probably cause this issue.

      • Dan says:

        Hey guys, I’m having a very similar issue to Miguel here. I recently bought a 1TB ps4 pro I think? All I had on it was gtaV which I had purchased on the playstation store. All was fine, except it sounds like a jet engine and like to get hot on the bottom (I started keeping it on its side for better air circulation).

        Then one day ot crashes on me, and upon reboot it asked me to install the latest update via USB (it was in safe mode when it turned on, but without the menu. My only option was to get a usb and follow the instructions to download the update). So naturally I bought a USB, downloaded the first file off of the Playstation website, and gave it a shot. Didn’t work.

        After reading a little, I decided to try the second download option from the PS website, which I had learned needs to be done for a new hard drive. It worked.

        Up until yesterday, when it crashed again. It had me reinstall the update via usb again, the same one I still had on the usb I used before. I did, and when I tried to reinstall gta it just kept giving me a black screen amd shutting down. It got stuck in rest mode a couple times, I rebuilt the database and whatnot all to no avail. I had no idea about any of this before today, but reading though your site has taught me a lot, you guys are amazing.

        The point I’m at now – I’m convinced I am in need of a new hard drive, as my ps4 gets hot, sounds like a jet engine, and recently started to do the all-dreaded clicking.

        I’ve tried initializing it after following the steps prior to doing so. I left it to do its thing as I took care of some other chores, and returned to a screen that says cannot initialize, and gives me the error code CE-33563-0.

        Time for a new hard drive? Seeing as I just purchased this ps4, I’m not worried about losing anything on it. I already lost the few videos of gameplay I had saved, R.I.P.

        I just want to make sure that a new hard drive will solve the issue because I’m fairly certain that’s the problem here, but dont want to ruin another hard drive if theres something else going on (I still dont know how electronics work)

        • PS4 Storage says:

          If there’s a clicking sound coming out from your console, then yes, the hard drive is dying and must be replaced as soon as possible. If you delay, it may badly affect the CPU (it’s getting hot because the CPU cannot properly process the corrupted data received from the hard drive). This will harm it, so be careful.

          If you’re looking for a good PS4 hard drive replacement, please choose one from this collection. I recommend going for an SSD as it’s way more reliable than classical hard drives.

  29. khalid says:

    everytime is try to reboot my ps4 halfway it gets a error message i cant even reboot my ps4 i cant do anything

      • Brandon says:

        My Ps4 has been corrupting since december and has happened 3 times already. This morning I tried starting Minecraft and it crashed and to me to the error. I clicked on report problem and it went to a black screen and turned off. I then booted it back of but it got stuck on 27% and said Cannot start the Ps4.
        Idk if this is caused by my external drive I purcgsed or is because I had this ps4 for 5 years already. I need help.

  30. Nathan says:

    Hi, I’ve tried rebuilding the database and reinitializing but my PS4 still ends up freezing and hanging and sometimes shutting itself down.

    • PS4 Storage says:

      It needs a FULL format then. Apparently there exist some serious bad sectors on your PS4 HDD.

  31. daniel says:

    i have really bad frame rate issues when play apex legends or cod. i rebuild the data base and deleted things also tried switching from the 24hz automatic to off and still nothing

    • PS4 Storage says:

      Bad frame rate is related to the graphics card. Take it to a technician and tell him to reball the PS4 graphics card, and it should work then.

  32. Amy says:

    Heya,
    I was wondering if you were able to help me by giving some advise on a problem I have been having with my PS4.

    Basically there was a power-cut when my PS4 was in rest mode whilst I was at work and when I got home and turned it on it takes a while to fire up it then says “cannot start the PS4”. so I connect the dual shock 4 and it’s in safe mode but the only option it gave me was the “initialise (re install software), so I downloaded the software which was around 1gb and it said it couldnt read the usb and that there was an error so I re formatted the usb to exFAT and it started to do the initialising process and got to 100%, then it went onto updating the software but as soon as that hits 100% the PS4 turns off and I’m back to square one. It has done it about 10 times now and the file directions and names are all correct as I’ve looked up what they should be and it still pops up saying the usb Storage Device is not connected every couple of times. I was wondering if I needed to get a new HDD or if formatting it would help.

    Sorry this is so long winded but any help would be very much appreciated and gratefully received.

    Many thanks
    Amy

    • PS4 Storage says:

      Hi Amy,

      You don’t need a new hard drive at the moment as long as it doesn’t make a loud noise. Just pull it out, connect it to a PC and perform a FULL format (full not quick). What happens in your case is that there exist some bad sectors on the hard drive that caused this situation. Formatting it on a PC should eliminate them and restore the hard drive performance.

      Please read this article, it may help.

  33. Greg Carter says:

    Hello, I initialized my PS4, I downloaded my account and went to download my games again. When I did that it gets about 1/4 of the way the says “Cannot download error” then shuts off and gives error (CE-36329-3) I dont know what to do 🙁

    • PS4 Storage says:

      Apparently your PS4 hard drive has malfunctioned and suffered from bad sectors. Go and perform a full format for it on a PC. Please read this article for more details.

  34. Greg Carter says:

    Please help 🙁 My PS4 started going really slow about 2 weeks ago, took forever to go through menus and would sometimes connect me into a Bo4 lobby 4 mins late, I have tried Initializing, restoring default settings, update system software, and none have worked and am now stuck in safe mode loop. When I rebuild the database I can get it to boot up, but the menu’s are still a bit slow sometimes and when I download games it will download half way then say error and shut down the PS4. If it is a HDD issue, can I buy an external one or should I replace the internal, thank you! Also getting error CE-36329-3 an error has occurred in the system software

  35. mostafa ghasemi says:

    hello i need help.my ps4 wont start and when i start it it goes to safe mode and just you can reinstall system software and when i do it it stops on 99% and i wait for about 3 hours but still was on 99% and i cant do anything just unplug it from the wall or press power button for 30 sec to turn it off and i’m asking what should i do. its because of my hard drive or something else.should i change my hard drive or it can be fix ? thanks for reading. 😀

  36. Christian says:

    Recently, my playstation has be crashing upon playing games for a certain period of time, it varies/ For example I would play apex legends and all of a sudden, the sound cuts out, the textures go blurry, then the game itself crashes. It takes me to the error screen and then it freezes. The only way to unfreeze it, is to turn my PS4 completely off. Also, I can’t even get Netflix to work and there are corrupted data pictures under the PS4’s TV section where it says “Netflix; Trending.” In addition to that, Apex Legends randomly deleted itself the other day as well. Is this an indication of a bad hard drive or hard drive failing? I have done everything diagnostic wise and it hasn’t helped. My PS4 boots up just fine, its just been crashing completely upon playing games and the corrupted Netflix issue.

    • PS4 Storage says:

      Yes, the source of these problems are the failing hard drive. Please try pulling out the PS4 hard drive then connect it to a PC and perform a FULL format. This shall restore the original performance of the hard drive and eliminate all its errors.

  37. Marcel says:

    Hello, my hard drive doesn’t make sounds or anything. But the PS4 have little freezing cuts during gameplay or cinemática, for example skyrim. Do you think is the hard drive or the termic paste? Please help

  38. Devon says:

    hello yes so either your ps4 hard drive failed in witch case you would lose all your data unless its in online storage however the file must be in a folder named UPDATE inside that folder put PS4 then the update inside that folder witch should be called PS4UPDATE.PUP or something it should already be named so you should not change it if its from the right page from there you take it out and put it in your ps4 from witch safe mode should pop up and you can use the same method however you might lose your data i know how annoying it is i thought my ps4 was broken if this dose not work id consider getting a new hard drive that fixxed the problem for me and all in all its better then losing the console i hope i was of help and sorry for the miss spelling im typing this fast

    • PS4 Storage says:

      Thanks for this nice addition, it’s much appreciated. May that help someone who faces the same problem.

  39. Dimitris says:

    Hello there, congrats for the good work 🙂

    My ps4 was working pretty good until i installed cod warzone which is i think a quite heavy game.
    Around the 3rd day of playing the graphics started having issues. Here are some screenshots https://imgur.com/a/3SH0lx0
    The next day the problem continued plus at the end of every online game, the application would crash and i would have to either close the application if i managed to do so quickly, or unplug the ps4 because the whole system would crash. During restart i would have the CE-34878-0 error.
    The next two days the problems continues plus tthe menu in the ps4 would start to slow down. I also played ufc3 and the game crashed after the end of a fight and i restarted the system again with the same error. During these days i also got the CE-36329-3 error.
    I unplugged the console for 1 minute, i rebuilted the database, i reinstalled the game, i opened the top case and cleaned the fans but the problems continued.
    Then i fully initiallized the system and got the ce-33563-0 error. iI updated the system software but my menus would still lag.
    Then i tried to download again the cod warzone, after some time i got the “cannot download” message and from then on i basically cannot operate my system. It has gone to the “blue light of death” condition.

    From the majority of my symptoms and after reading your comments here i get to the assumption that the hdd is having problems.
    But beacuse it started with the polygon graphics and glitches i’m worried that there maybe be a problem with the gpu. Or both.

    You believe a new hard drive or formatting the one i have, would solve the problem? Or there might be a problem with gpu, or the thermal paste?

    Glad to hear back from you

    • Dimitris says:

      In the meantime I did the full format of my hdd on my pc (exFAT , it didn’t have the FAT32 option) put it back on, got my software on a USB, started from safe mode, did the step 7 there, installed the software successfully, ps4 restarts and during the checking storage loading bar it goes to the “blue light of death again”. Black screen, you can hear it working, blue light on the power button and nothing else you can do.

      • PS4 Storage says:

        If you have already formatted the hard drive and this happened to you, it might be the PS4 power supply then. I don’t recommend buying a new hard drive because apparently it’s not the reason.

        You can try to re-format the hard drive and repeat the whole process again. If it didn’t work still, most probably the power supply needs maintenance.

    • PS4 Storage says:

      Hi Dimitris,

      Apparently the internal hard drive is malfunctioning. The glitches you got can also be caused by a defective hard drive as the graphics card will receive a corrupted data that couldn’t render properly.

      It’s enough to full-format the PS4 hard drive on a PC. This shall eliminate all these errors and restore its original performance.

      Please provide us with your feedback once you fulfill this operation in order to enrich this topic and help other readers who suffer. Thanks

      • Dimitris says:

        In the meantime I did the full format of my hdd on my pc (exFAT , it didn’t have the FAT32 option) (at the end of the format I got a message “cannot assign disk” because I had it to be assigned at the “d” slot and unluckily at that time I had inserted a USB stick to put the ps4 system software and the stick had automatically been assigned at the “d” slot. But the format seemed to be complete so I proceeded) put it back on, got my software on a USB, started from safe mode, did the step 7 there, installed the software successfully, ps4 restarts and during the checking storage loading bar it goes to the “blue light of death again”. Black screen, you can hear it working, blue light on the power button and nothing else you can do

        • PS4 Storage says:

          Hi again Dimitris,

          I am sorry to hear that. I think you have to give it another try and format it again. Try this time with DOS command. To learn how to do that, please visit this page.

  40. Terence says:

    My PS4 pro is really laggy in main menu and in general or just with freeze and crash. Have formatted hdd and computer says it’s healthy but still lots of lag or crashing. Should I upgrade hdd or do you think there is a different problem. I have also rebuilt database and initialized.

  41. Adil says:

    My PS4 is not good, when i start the ps4 it keep showing checking system storage of the percentage and when the ps4 logo showed after, i got an error of (CE-36329-3). I tried to play every game but it kept freezing but not only that, it everything on ps4 like ps4 home screen, the bar on the left screen, notification as i press and highlighted the icons but it froze. I rebuild database and delete everything with new system software by using the usb multiple time but didn’t work. The final thing is when i play all of the sudden, the console is heated up as it turn off automatically also when in rest mode when i tried to download games. I don’t know what to do, i brought the ps4 last year, i got nothing.

  42. Yanic says:

    My ps4 pro has been lagging bad lately. I can get to a game and start it up but any heavy loading my ps4 acts like it’s just too much to handle and lags. It’s also been going into safe mode on its own even when I turn off the ps4 the right way. Then when it loads up there’s 4 different “screens” on my tv. Like the login screen there will be 4 of them across my tv. So I just restart and it goes to normal. But the lag is just ridiculous. I can just be sitting at the loading screen of a game doing nothing and the music will go in and out. Can’t move up and down the menu. It’s so frustrating. This is the first PlayStation to ever crap out on me. I’ve tried everything so I’m guessing I should connect to a pc and check the sectors?

  43. Adil says:

    If I full format my hard drive from the internal, does it stop and reduce the heat because my ps4 kept shutting down by itself when I leave it for like almost an hour. My ps4 kept freezing and crash everytime when I start playing and when I turn on the ps4. I tried rebuild database and initialize the ps4 multiple time but it didn’t work. My ps4 kept getting hot at the back of the console and I don’t know the fan of the console worked.

    • PS4 Storage says:

      You have to first clean the PS4 and check its fan. It’s rare that the hard drive is the suspect for this issue. So, most probably it won’t help you. Please visit this page for more details on this issue.

  44. Gonzalo says:

    My ps4 fell nothing happened at first but a couple of weeks later it said all data was corrupted then it went into safe mode and asked for a reinstallation file I tried to initialize it and it worked but the PlayStation was super slow and now it keeps saying all the data was corrupted and it cannot open any games and it usually cannot start properly do I need to replace get a different hard drive?

  45. Glen says:

    Hey,

    Great guide, thank you for taking the time to put it together. I have an issue where when I plug my HDD from my PS4Pro into my PC to run chkdsk, I cannot as the disk is not assigned a drive letter.

    When I list disks using DISKPART, I can see the disk listed. When I open disk management, it is also there but right clicking on it (where I would normally assign a drive letter), all the options are greyed out.

    Have you seen this before? Can you help?

    Thanks, Glen

    • PS4 Storage says:

      Hi Glen,

      You’re welcome and thanks for your nice compliment.

      Here’s the detailed solution for your problem. Please provide us with your feedback after you try it.

      ——————————

      1. Press “Windows-I,” and then click “Control Panel” on the Settings charm.
      2. Click “System and Security” in the Control Panel window, and then click “Administrative Tools.”
      3. Double-click “Computer Management.” Click “Disk Management” in the left pane of the Computer Management window.
      4. Click the volume name of the encrypted hard drive in the Volume list. Note the disk number associated with the PS4 hard drive in the lower pane of the Computer Management window. If the system has two drives — the Windows system drive and the PS4 hard drive — the PS4 HDD should be “Disk 1.” The primary system drive is “Drive 0.” If the system has more than two drives, clicking the volume name of the PS4 HDD should highlight the correct drive. The disk number for the drive is to the left of the drive’s volume information in the lower pane of the Computer Management window.
      5. Minimize the Computer Management window, but do not close it. Close the Administrative Tools and Control Panel windows.
      6. Press the “Windows-R” keys, and then type “cmd” in the Run box (omit the quotes). Press the “Enter” key to open a command prompt window. Click “Yes” if a User Account Control window prompts you to do so.
      7. Type “diskpart” at the command prompt and press “Enter.” A new command prompt window opens and displays the “DISKPART>” prompt.
      8. Type “list disk” at the “DISKPART>” prompt and press “Enter” to display a list of hard drives installed in the computer.
      9. Type “select disk x” at the “DISKPART>” prompt where “x” is the disk number you noted for the PS4 HDD from the Computer Management window. For instance, if the PS4 HDD is “Drive 1,” type “select disk 1” at the prompt and press the “Enter” key.
      10. Type “clean all” at the prompt and press “Enter.” Wait a few minutes for the DISKPART utility to erase all of the data on the disk. After the DISKPART utility confirms it cleaned the disk successfully, close the DISKPART window and command prompt window.
      11. Press the “Alt-Tab” keys and click the thumbnail icon for the “Computer Management” window to maximize it.
      12. Click the “Disk Management” link in the left pane of the Computer Management window. Click the volume name of the drive you erased with the DISKPART utility.
      13. Right-click the highlighted volume name of in the lower pane of the Computer Management window, and then click “Initialize” on the pop-up menu.
      14. Right-click the highlighted volume name again and click the “New Simple Volume” option on the pop-up menu. Select “FAT32” as the desired file format for the new volume, choose a drive letter for the drive, and then click “Format.” Wait for Windows to create the new partition and format it with the selected file system. Click the “Finish” button to close the new volume wizard, and then exit the Computer Management window.

      Note: After erasing the PS4 hard drive and reformatting it in the Computer Management window, you should perform another full format to overwrite any sectors of data that might remain. To do so, click “Computer” on the Start screen, and then right-click the new drive letter for the drive. Click “Format” on the pop-up menu, and then disable the “Quick Format” option. Leave the current “Capacity” and “File System” selections intact and click “Start.” Click “OK” In the confirmation window, and then wait for Windows to perform a full format of the drive. Depending on the size of the drive, the format may take a few minutes or it might take several hours.

  46. Glen says:

    Hi Again, I can’t see my original comment on your reply, sorry for starting a new thread (you might want to check if the comment is hidden?)

    I followed your excellent instructions that I received via email. The only issue I faced was when attempting to format the disk using the Disk Management application, once I’d cleaned it via DISKPART, the option for FAT32 was not available, only NTFS or exFAT.

    So instead, I used DISKPART to format it, specifying FAT32. I could see the progress of formatting in the Disk Management window as well as in the command prompt. At the end of formatting, the error “virtual disk service error the volume size is too big” came up. Figuring that Windows was struggling to use FAT32 on a 1TB drive, I then chose exFAT.

    Formatting this way was successful, and I was successful in reinstalling the PS4 operating system.

    Performance of the console is still very laggy even in the main screen menu’s unfortunately – I’ve ordered the Samsung QVO 1TB SSD to see if this helps.

    • PS4 Storage says:

      Hi again Glen and thanks a lot for your nice feedback.

      You have connected the PS4 hard drive to your computer externally, that’s why it had troubles formatting it using FAT32. So, good you went with exFAT.

      I can see your mistake here is that you haven’t performed a FULL format. What you did was a quick format that won’t repair the bad sectors on the hard drive that cause the performance issue.

      But anyway, since you have bought an SSD, it’s not a loss. An SSD is much better and will make your gaming experience smoother.

      • Glen says:

        Actually I did a full format, it took around 3 hours to complete.

        The PS4 is still problematic, even I as type I got the CE-36329-3 error. I just hope it is HDD related and my replacement SSD fixes it for good, otherwise this could get expensive!

        Thanks again for all your help, and for maintaining this excellent guide.

        • PS4 Storage says:

          Oh, the CE-36329-3 Error is notorious, and in many cases just replacing the PS4 hard drive is the solution.

          Would you mind to write us about your experience with the new hard drive replacement and whether it resolved the issue or not? This will enrich the topic and help us write better guides for our readers.

          Thank you too.

          • Glen says:

            Good news. The PS4 lives again! The problems were almost certainly down to faults on the stock HDD.

            The problem started when playing Fallout 76 upon entering a new environment where the game would need to load. This would crash the game. Performance deteriorated to the point where I couldn’t even enter the game. Then the operating system became laggy and would crash without any interaction from me after a time. This continued to happen even after a full format and reinstall, so I suspect that the disk has been physically damaged at some point and now it’s deteriorated (despite only being 18 months old).

            The SSD peforms superbly. Installation was simple, no formatting required, just plug in and go. Operating system was installed very quickly, games load much more quickly and textures load almost instantly in the games themselves.

            Glad I followed this guide, thanks!

          • PS4 Storage says:

            Thanks a lot Glen for all these details. I’m happy you eventually resolved the issue. Additionally, SSD’s are not only speed monsters, they are way much reliable than HDD’s. That means you can enjoy gaming without any storage performance failure/delinquency.

            Just make sure to keep at least 15% of the SSD capacity as a free space. This helps SSD maintain the peak performance.

  47. Richard J Bridenbaker says:

    My PS4 slim will not complete won’t update software systems. Error code SU-42118-6 shows up after the attempt to download occurs and then it says turn off pS4. What should I do to fix this-is it the hard drive?

  48. Cruz says:

    Hello there, I think I posted on someone else’s comment so you didn’t get to see this but I’ve been having issues with my Ps4 pro. For a while now my ps4 only lets me play some games smoothly while other games suffer for example Battlefront 2, Apex Legends, Cod WWII. these games run smoothly without problem. But other games like GTA5, Skyrim, Fallout, Red dead, Have horrible frame rate issues and bad lag. How come I can play some games without issues and others can’t be played without having bad FPS? Please help.

    • PS4 Storage says:

      That’s because the portion of the hard drive where those games are installed has bad sectors. Try to full format the internal hard drive in order to restore the original performance. This shall work for you.

      • Cruz says:

        Thank you for the response, But I don’t know How and can’t full format my Ps4 Pros internal hard drive, even with the instructions, But thank you. Would it be easier and still work if I just buy another hard drive and install it?

  49. Itzzfalcon says:

    I have a issue where any game or app I start it says ce34878 I had a problem with PS4 turning off by itself before but it fixed automatically but now I have this problem when I start a game such as Fortnite it shows some weird sparkling lights and then give the error

  50. Rich says:

    Followed Thomas Graber’s post about using ddrescue to save data. Would like to reach out to him for some additional info in using this process. Any way you could connect me with him or if he sees this post, he could contact me??

    • PS4 Storage says:

      Just reply to his comment here and he will get notified by email about that. I cannot reveal any personal information of our readers. Once he agrees to contact you, I will provide both of you with each other’s email address via email.

  51. Ashley Speaks says:

    I’m having a problem with my ps4. There was a power outage in my neighborhood and my electric shut off in my house while I was playing a game on my ps4. Ever since then my ps4 crashes, lags, said it is disconnected from servers, etc. I believe it is my hard drive that is the issue. Will initializing the ps4 to factory settings help with this issue?

  52. opz says:

    So my PS4 keeps on saying checking System Software, and then goes into Safe Mode which then says Connect a USB Storage device that contains an update file for reinstallations for version 7.55 or later. You can download the update file for reinstallation at playstation.com.
    I have then tried(no.5) rebuilding database,(no.4) restore default settings, (no.1) restart PS4,(no.7) update system software and initialize ps4 (reinstall system software ) and no.7 had been the only that has been working but now the same thing is happening more frequently. Please infrom me more about fixing and leaving safe mode without losing data. I’m pretty sure its the hard drive but can I still get more advice and help.

    • PS4 Storage says:

      This is usually a result of a failing hard drive. It means there’re bad sectors that impact the drive’s functionality and cause these errors. You have to full format the PS4 internal hard drive to get over it.

      • opz says:

        If I tried full formatting and it doesn’t fix the issue where would I then swap or fix my hard drive and if I full format will all my online storage data with the PS PLUS Membership be erased?

        • PS4 Storage says:

          Your online account with the data stored in it will remain intact, don’t worry.

          • opz says:

            So I tried on multiple laptops (both Acer) snd tried multiple Hard Drive and usb cables etc but none of the times has the Hard Drive been read. We tried different USB Holes but overall it doesn’t appear in This PC but it is recognized on Device and Printers but I don’t think it is possible to Full Format on there. Please reply ASAP because I really need the help. Thanks!

          • PS4 Storage says:

            Have you checked if it appeared in “Disk Management”?

  53. opz says:

    Another thing I would like to ask is that do you lose your VR Games you paid for after you paid for it and you have done safe mode option 7. Now hear me out before you say anything. So in my previous comment :

    So my PS4 keeps on saying checking System Software, and then goes into Safe Mode which then says Connect a USB Storage device that contains an update file for reinstallations for version 7.55 or later. You can download the update file for reinstallation at playstation.com.
    I have then tried(no.5) rebuilding database,(no.4) restore default settings, (no.1) restart PS4,(no.7) update system software and initialize ps4 (reinstall system software ) and no.7 had been the only that has been working but now the same thing is happening more frequently. Please inform me more about fixing and leaving safe mode without losing data. I’m pretty sure its the hard drive but can I still get more advice and help.

    So you can clearly see I have ran into the problem ^ multiple times and that I then realized to get back all my VR Games back I have to pay for them e.g. Beat Saber is a VR Game that I had and now I have to pay full price to get it back. Please leave your thoughts.

    • PS4 Storage says:

      I don’t have the sufficient knowledge to help you here. But if you’re afraid to lose your games, why not back up them on an external hard drive, then when you format the internal HDD, restore them. Everyone does that nowadays.

  54. opz says:

    Thanks for the reply and how do you Format and could you explain it simply and also is it possible to format the ps4 while in safe mode and lastly how to format in simple. Thanks Really Much!

    • PS4 Storage says:

      You’re welcome. Please read this article for more details. If you face any problem with formatting the PS4 internal HDD, read the comments below that article as there are several solutions.

      Also, it’s not possible to format the PS4 internal HDD while it’s still inside the console. You have to pull it out and connect it to a computer in order to perform that.

  55. Josh says:

    My ps4 isn’t as new but I’ve only had it for a year when I turn it on it takes a little longer to check storage system and when it boots up it freezes and doesn’t let me click my profile then when I go onto a game it freezes and kicks me out the game and closes my whole system I’ve resetted my ps4 and rebuild database nothing works and it also says I don’t have the new update but when I’m on it says I have the latest update 7.51

  56. Kevin says:

    My PS4 Pro is having serious technical issues. It started when I would not be able to put it into rest mode (it would turn off randomly and give prompt that I didn’t safely shut down)

    The I could not restart the PS4. It says it can not communicate with the hard drive. I took it to a repair shop where they said they reinstalled the software and it “seemed to be ok”

    2 weeks later the problem came back but worse. The PS4 randomly turned off again and would not restart stating the same communication issue.

    I now just bought a new SSD and tried replacing the old internal with it. Once again I get the same issue. At this point I have no idea what to do because I can’t even get it into safe mode.

    • PS4 Storage says:

      It seems there’s a serious issue with the PS4 motherboard. The SATA slot seems to be defective and causing errors. Only a well-versed technician can fix it.

  57. Victor says:

    im having an issue with my hard drive, since it needed an update it went into safe mode and now i have to initialize it, but whenever i do, it gets stuck at 99%, do you have any idea what is causing it to be that way?

  58. Parker says:

    what does it mean if my screen is flashing from ps4 to black screen and when i turn it off it dosent want to coe back on

  59. Henry Garcia says:

    If my internal hard drive stopped working can I use an external hard drive as a replacement? I get an error message saying “cannot connect access system storage”

  60. martialz says:

    Ps4 cant access system storage help

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