PS4 Hard Drive Failure? | Reasons, Symptoms and Solutions

One of the worst situation PS4 users may encounter is that when the PS4 hard drive fails. If the failure is serious, PS4 won’t work at all. Otherwise, low-level failure may cause lagging/slowness in the performance of PS4 or even crashing. The bad thing here is that it’s not an uncommon issue, rather it’s one of the most happening ones. And whether you have experienced PS4 hard drive failure before or not yet, it’s always good to educate yourself about this situation in order to know how to deal with it properly when it happens.

PS4 HDD Failure Types

There are two types of PS4 hard drive failures—Mechanical Failure and Logical Failure.

Mechanical Failure

While most components of a PS4 are electrical, the hard disk is one of the few mechanical parts. Thus, it will inevitably fail at some point. This type of failure occurs when the read-write head or other components become faulty as a result of normal wear and tear.

Logical Failure

This refers to non-physical failure, or in other words, when damage occurs in a hard drive’s file structure or software rather than the actual hardware. Many factors can contribute to logical failure, including malware infections, human error and corrupted files. Sometimes the failure can be extensive enough that the system will not boot up. In most cases of logical failure, a hard drive recovery software can successfully restore data because there is no damage to the drive’s hardware.

PS4 HDD Failure, Symptoms & Reasons

PS4 hard drive failure symptomsThere are several different types of PS4 hard drive failure. There’s the obvious one, where your PS4 HDD stops working entirely. Perhaps your console doesn’t even recognize it when it starts up and you see a message saying your PS4 has no hard drive (Error Code CE-34335-8), or perhaps your PS4 console begins booting and just can’t get through the boot process.

There are also more subtle PS4 HDD failures, where the drive appears to be working, but there are problems. Your PS4 may occasionally freeze, you may hear unusual sounds from the drive, or you may experience data corruption.

Any sort of clicking noise from a mechanical drive is a bad sign. This indicates the head, which reads and writes the data from the platters on the drive, has failed. It’s best to shut down the drive completely to avoid further damage and go back up the PS4 HDD data if they are valuable to you. You won’t hear any strange noises from a solid-state drive, as they have no moving parts.

Hard disk failure refers to a situation when a hard disk drive starts malfunctioning and the stored information becomes inaccessible. Unluckily, a hard disk drive has a limited lifespan. The normal lifespan of the hard disk drive is somewhere between 3-5 years. It simply depends on how much work the hard disk drive does on a day-to-day basis. Also, the environmental conditions play an essential role in determining the lifespan of the hard disk drive. Being a hardware device, the hard disk drive is prone to severe issues and faults. PS4 hard drive failure is one of the most annoying situations you can ever face.

So, because PS4 hard drive is a mechanical device, it’s subject to wearing out, even if you treat it better than your own children. Around 60% of hard drive failures occur through predictable mechanical failure, with the remaining 40% of failures occurring through misuse.

The Symptoms

Hard drives are susceptible to failure in a number of ways, so the symptoms of a failing hard disk can vary. It should be noted that some of the symptoms below can also be signs of other problems, and are not necessarily indicative of a hard drive failure. In cases of uncertainty, it is best to take in the PS4 console for a professional assessment by a technician.

Some of the most common signs of failing hard drives include:

  • Unusual or excessive heating.
  • Repeated read or write disk errors.
  • Frequent PS4 crashes or freezing, whether during booting or carrying out tasks.
  • Folders and files cannot be accessed.
  • Disappearing data.
  • Hard drive is powered but cannot perform routine functions.
  • PS4 system can’t recognize the hard drive or it displays nonsensical characters.
  • Hard drive is accessible but it lags or appears to “hang”.
  • Unusual noises, including unexplained clicking, screeching or grinding.

In general, all game consoles have problems, but you don’t need to panic about hard drive failure unless one or more of the above symptoms appear.

The Reasons

Diagnosing PS4 hard drive failureBelow are the top 6 common reasons for PS4 hard drive failure.

  1. Manufacturer’s Fault. It’s the topmost reason behind hard drive failure. Sometimes the manufacturers sell hard drives without proper testing. It may happen that the hard drive is faulty, so it fails to function after few weeks or months.
  2. Overheating. Inadequate ventilation and cooling in and around your PS4 hardware can cause severe damage to the equipment. Overworked hardware with little or no downtime and smoke or fire damage can wreak havoc on a system.
  3. Physical damage to your PS4. Any type of physical force, such as bumping, jarring, or dropping your PS4 may lead to physical damage to the hard drive. If your PS4 is in use at the time of the impact, the read/write heads may touch or gouge the disks, causing damage to the platter’s magnetic surfaces where the data is embedded. This is known as a head crash. Even if your PS4 is powered down, the likelihood of jarring your PS4’s components is still present.
  4. Power Voltage Surges. A power surge caused by lightning strikes, interference with power lines, or by any event which causes the flow of energy to be interrupted and then restarted. Power surges can result in data loss when the read/write heads fail to function properly.
  5. Water Damage. Moisture caused by flooding or even by spilling a liquid onto your PS4 is almost assuredly bad news. Water will have devastating effects on a PS4’s electronic parts and disk components, possibly even causing unwanted electrical currents which can further damage your PS4.
  6. Corrupted files. Improperly closing a game/app, turning off your PS4 before closing files, and installing new game/application can cause files to corrupt. Power failures and accidental PS4 shut downs can contribute to corrupted files, and causing damage to the hard drive.


Resolving PS4 freezing problemYou can easily fix logical failure of PS4 hard drive that might cause PS4 to freeze. Unless your PS4 hard drive starts making noise, one of the following suggested solutions can fix that problem.

  1. Rebuilding PS4 database.
  2. Resetting PS4 to factory settings.
  3. Reinstall the game/app with which PS4 freezes.

Sometimes PS4 hard drive doesn’t make any noise, and it works fine for a while before freezing. This is probably because of the existence of bad sectors. You can fix that only by connecting your PS4 hard drive to a PC, and perform a CHKDSK operation on your drive. If that doesn’t work, go and perform a FULL format operation and it should do the job perfectly.

Perform a CHKDSK Operation

To perform CHKDSK on the PS4 hard drive, do the following:

  1. Open a Command Prompt. For Windows 8.1 and 10 right click on Start and select Command Prompt (Admin). Windows 7 users press Start and type cmd into the search box, then press Ctrl+Shift+Enter to open Command Prompt with the required administrator privileges.
  2. The basic Check Disk syntax is quite simple:

    Chkdsk [drive:] [/f to fix or /r to recover bad sectors] [/x force dismount of drive]

    To run a simple scan for errors just supply the drive letter:

    Chkdsk C:

To scan and fix errors use /f or /r to scan for bad sectors and fix the errors. This second option will take a long time as all drive sectors will be scanned and those that are damaged will be repaired.

Chkdsk C: /f or Chkdsk C: /r

Note you can use either /f or /r but don’t need to use both. The /x option can be used to dismount a drive before repairing although this won’t work on the C drive and it will still need to be checked and repaired during the next boot.

Perform a FULL format

If the CHKDSK thing didn’t work for you, you can do a FULL format on the PS4 hard drive. We have already published a detailed articles on how to format the internal hard drive of PS4. So, please click the link and learn how to do that.

Note that just because you’re experiencing system problems doesn’t mean you have a dead or dying hard drive. It’s important to do some basic troubleshooting to detect if your PS4 hard drive is actually the source of problem.

For example, if your PS4 doesn’t detect the hard drive during the boot-up process, you should open its case and check the cables that connect the hard drive to the motherboard and power supply. Unplug the cables and plug them back in, ensuring you have a solid connection. Your hard drive may just have a cable that’s come loose (For more details, please check the PS4 Error CE-34335-8 Fix.)

But what if PS4 hard drive fails due to a mechanical reason and it gives noise?

You have to seriously consider upgrading PS4 internal hard drive with a new and solid hard drive. As for your data, if the drive still has some life, you can try to backup all your data before replacing it. Either from PS4 or just connect it to a PC and perform a drive clone operation.


One of the worst situations you can face during the gameplay is when PS4 crashes or just stops working entirely. Even worse when this persists and keeps happening. You’re lucky enough if the problem is only related to your PS4 hard drive, as you can do it yourself without the help of others.

In all cases, PS4 hard drive must be replaced with a better and stronger drive. You’ll gain improved performance and solid reliability with the new drive.

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101 Responses

  1. Heather C. says:

    I’m having an issue caused by pending sector errors from a bad hard drive. Cloning carries the problem over, but at least I’m not risking the data I want to save trying to make it load. Rebuilding databases does not help (Or could it if I do it enough?), and all I want to do is getting it running just enough to make a backup, so that I can transfer everything to a new SSD. Is it possible to recover everything by treating the clone as an external drive?

    • PS4 Storage says:

      Does that clone belong to the PS4 internal hard drive? If yes, you can’t work on it externally (by restoring it on an external HDD).

      But what I suggest for you to do is as follows:

      1. Connect an external hard drive to your PS4 and format it as an extended storage (not backup storage).
      2. Now, transfer all your games/apps to that new storage.
      3. Connect a USB flash drive to the PS4 and copy all your game saves and screenshots to it.
      4. As for trophies, you need to pick the option “Sync Trophies With PSN“.

      That way you won’t need to fully clone the hard drive with the errors it has.

    • PhantomSoftx says:

      My ps4 freezes and crashes leaving me with a message saying “cannot continue using application, the data is currupted”. I did everything in the book to fix this but the problem keeps coming back to me. What I mean as in everything is : initilizing, initialize (reinstall system software), rebuild data base, delete game and game files. One thing that I notice as this problems occurs is that none of the saved data files are corrupted, it does say corrupted file when I press on the gta game files. If anyone knows how to fix this please tell me I just want to enjoy my last few weeks of gta online before my ps plus runs out please anyone. (Additional question) does buying a new ps4 slim hard drive get rid of corrupted data on the ps4?

      • PS4 Storage says:

        Usually you don’t need a new hard drive in this situation. All what you need to do is to connect the PS4 hard drive to a PC and perform a FULL format function. What happened in your case is most probably due to some bad sector existing on the PS4 HDD and need to be eliminated.

        Please read this article for further details.

  2. Saul T. says:

    My ps4 pro has just recently started crashing. I did the usual rebuild database and reinitializing. And it didn’t help. Now my ps4 pro goes extremely slow. Sometimes it will work fine for maybe an hour before the game I’m on or app (youtube) just crashes and the entire system shuts off. I’m not worried about data as I have an external hard drive where my games are and my saves are all backed up. But is my hdd just going bad? Even the menu takes so long to process anything. The images for apps and games dont load for quite awhile and when I try to open a game or app it will be stuck on the game or app booting screen for some time before loading in to them and then eventually crashing.

    • PS4 Storage says:

      Hi, and sorry for the late response. We have been in a vacation in the last few days.

      99% of my assessment of your case is that the hard drive is suffering from many bad sectors. You have to connect it to a PC and perform FULL format (not quick). This will overwrite the bad sectors and restore the performance of the PS4 HDD.

      • Ashley Garrett says:

        Error code ce-34697-9 ps4 slim says it needs to be updated connect controller i tried to initialize it said it couldn’t initialize the system now I’m stuck done tried everything In safe mode nothing worked another code playstation su-41337-8

      • Thomas Gräber says:

        But this is only a short term solution, because drives having bad sectors are starting to die. You should consider getting a new one soon

        • PS4 Storage says:

          Yes, you’re right. It can last few months though without a problem until it absolutely fails. This period of time might be sufficient for a user to save money for the new hard drive replacement.

  3. Stephen says:

    I keep getting error codes when I load up fortnight
    And need for speed is my hard drive broke

    • PS4 Storage says:

      Well, it depends. What type of error codes you’re getting? Please provide us with the codes and the text if possible.

  4. Anirudh Verma says:

    My ps4 is freezing and after that screen goes black then I restart my ps by using power button it takes me to the safe mode, after that i initialize my ps then after 3-4 days same problem occurre. Can replacing hdd will help?

    • PS4 Storage says:

      Yes it can. But before doing that you better perform a FULL format (not quick) on the hard drive by connecting it to a PC as illustrated in this article. If the problem disappears, it means the hard drive for sure is the culprit and there were bad sectors that got eliminated. The hard drive then can last with you a few more months without an issue until it starts malfunctioning again. At this point, seriously consider a replacement.

  5. Tushar says:

    I have all my games on my hdd.i suffer from freezez ,saves getting corrupt and sometimes through slow texture loading even thou there is a lot of space left in the hdd. How can i fix this? Is the the fault of hdd? Help plz..

  6. Julian says:

    I keep greeting a message saying ps4 cannot start, I had to reinitialise many times. It would work away fine for days sometimes nearly 2 weeks but it happens every single time I turn it on, should I get a new hard drive?

  7. Dwight says:

    My PS4 started showing STORAGE ERROR message when I try to boot it up. SO I took it to a repair shop in Rome. I specifically told them if they cannot recover the data from the hard drive, don’t do anything just return it to me. Anyway they went ahead and installed a new HR in it.
    I still have the hard drive that was not working. I will be in Miami in the middle of November so I’m looking for a tech shop where I can send my PS4 and hard drive to recover the old files and everything.

  8. Ryan says:

    Hi, some advice please as I have been looking around everywhere to find the best solution. Since MW released its caused my ps to act abit slow. During an online game the system completely froze and the only was to get my ps out of the freeze was to turn it off. This caused the safe mode loop and system load would crash at 27% requesting to manually update software. After doing this and factory resetting the ps4 in safe mode it failed with an error code (after taking software) for some reason worked the 2nd time I tried it. The day it got back up and running the system was very slow and get lagging/freezing. Next time it got turned on, I have a black screen and flashing blue. Any help would be appreciated!

    • PS4 Storage says:

      According to your description, this is a strong indication of a serious hard drive failure. What you can do is to pull the PS4 hard drive out, connect it to a PC, and perform a FULL format (not quick) on it. This will eliminate the bad sectors on the hard drive and restore its lost performance.

      Note that by doing this you’ll enjoy the hard drive for a few months until it fails again. So, within that period try to upgrade the PS4 internal HDD with a better drive.

    • Kay says:

      Hello, i recently got this problem in my ps4, where my apps wont even open because it says data is corrupt, i tried rebuildong database and reinstalling the games but still i cant find a solution

      • PS4 Storage says:

        Your PS4 hard drive is suffering from bad sectors. I strongly recommend to FULL format the internal HDD of PS4 in order to eliminate these bad sectors and restore the original performance of the drive.

        On the other hand, if you have data on the PS4 hard drive that you don’t want to lose, the second option here is to perform a CHKDSK on PS4 HDD. In some cases it might not work and you will only need then to full format the drive. But try it anyway.

  9. Shawn says:

    Ps4 crashes ALOT when i play exile, skyrim, and a few graphic intense games that are disc based (i.e. Dragon Quest 11, Call of Duty, Diablo 3, etc)
    However, games like Apex and megaman x collection series seem to give me zero issues other than excessive hangs.

    Should I replace my drive to a ssd to reduce system load? Ive done all trouble shooting steps, cleaned out all vents, cleaned the “cooling components”, and even air cleaned the circuitry. (Didnt use those cans of air 🙄 only novices use those).

    • PS4 Storage says:

      Hi Shawn,

      You don’t really need to replace the internal HDD of PS4 just because the game console hangs or crashes. You have to perform some tests before reaching that point.

      Try first to pull out the PS4 hard drive and connect it to a PC and perform a FULL format (not quick). This will eliminate bad sectors that are probably the main reason for these issues you have.

      Once done, reinstall PS4 system software from scratch and try your games again.

      In 99% of cases this would fully resolve the issues.

  10. Jake says:

    My ps4 never starts j have tried all safe mode has to offer I wiped my data and my ps4 gives a black screen and never will fully start up I know it’s not the display could this be the hard drive and When it did turn on it gave me a system software update I downloaded it and it still gave me the error

    • PS4 Storage says:

      Do you get any specific error message? And does it boot up partially before you get the black screen, or it doesn’t boot up at all?

      I can’t really judge here until I get a concise description of the situation, so bear with me please.

  11. Paul Nelson says:

    Hello, Im looking for help/extra instructions on how to do this, which was mentioned in a previous comment .
    “Try first to pull out the PS4 hard drive and connect it to a PC and perform a FULL format (not quick). This will eliminate bad sectors that are probably the main reason for these issues you have.”

    I have a situation where 1 game will crash 100% and the error is showing something is corrupted in my hard drive, ive tried ps4 options (initialize) but im wondering if taking out the hard drive and reformatting on pc could really clean it out

  12. Hadi says:

    My ps4 slim keeps telling me eroor ce 36244-9 i tried everything how can i fix ut

  13. Shannon Young says:

    Hey there, just to start with a compliment on all the great work you are doing here, keep it up, much respect.

    My initial question is:

    Could you rule out a faulty HDD by using an external one and seeing if a game that crashes your internal HDD works fine on the external one?
    Sounds logical to me but wanted to sense check it.

    My scenario is:

    I have a launch-ish piano black PS4, everything worked well up until I noticed some green graphical glitches in Monster Hunter World, then I noticed glitches in No Mans Sky and Fallout 4.

    They look similair to this style of glitch:×574.jpg

    I thought nothing of it then decided to do a full initialisation, rebuild database, updates etc all the usual. These games never crashed and only had visual texture bugs, however now upon playing Death Stranding the game audio buzzes and freezes then the game crashes with the CE-34878-0 error.

    I’m hoping if I can use an external HDD to determine if the internal HDD has bad sectors.

    Would you concur this is a good approach?


    • PS4 Storage says:

      Hi Shannon,

      I would also like to thank you for your politeness and mannerly words. I bear a huge respect for people like you.

      As for your question:

      According to your description of the issue, I can say that it’s 95% the PS4 GPU (graphics card) is malfunctioning, not the hard drive, as the graphical glitches are usually caused by a faulty GPU.

      Yes, it is possible that bad sectors cause glitches on the screen, but it’s rare (I give it 5% only).

      The simplest way to make sure what causes this problem is to play a DVD movie on PS4 and see if you get any weird visuals on the screen. If you get nothing after 5-10 minutes, that means the hard drive is the reason.

      But, on the other hand, you said: “however now upon playing Death Stranding the game audio buzzes and freezes then the game crashes with the CE-34878-0 error.

      Ok, this is a CLEAR sign of PS4 hard drive failure and it appears there’s a big portion of bad sectors on the drive.

      What do I suggest here?

      Well, I strongly advise that you run a FULL format on the PS4 HDD, this will fix almost all issues on it and restore its original performance.

      And back to your original question: “Could you rule out a faulty HDD by using an external one and seeing if a game that crashes your internal HDD works fine on the external one?

      The answer is: Not entirely. Although it might seem logical at the first glance, it might not go as you wish. That’s because the external hard drive doesn’t work separately from the internal hard drive, they both work together and use each other’s resources.

      To make it clearer, the internal hard drive hosts the PS4 operating system that contains the essential files to compute the data coming from the external HDD before sending it to the processor (CPU). Additionally, each game will occupy around 200mb storage space on the internal HDD for caching, and if the internal HDD is malfunctioning, the caching process won’t go seamless, and this will negatively impact the game performance.

      So, it is inevitable to focus on repairing the PS4 internal hard drive first before trying any alternate solution.

      If you feel this answer is not sufficient or doesn’t fully meet your expectation, please don’t hesitate to ask for details.

  14. abu bakar says:

    i have done everything initialise ps4 rebuild database but when i put my ps4 on rest mode it turns off byitself so when i turn back on it says ce 36329-3
    whenever i put in rest mode this happens and i am on ps4 sometime it freezes aswell do i need to replace a new hdd ?

  15. derek roy says:

    so this code only happens when loading my nhl game. so it’s the game right? i’m not a tech guy, but would buying the same game but a new disc solve the and keep the game data? i apologize for a silly question probably

    • PS4 Storage says:

      Well, not necessarily. The game might cause conflicts either with the PS4 system or with another game/app. You have to try first on another PS4 to ensure that it’s what causing the problem. If it works fine there, it will be your PS4.

      But generally, in your case, the hard drive is not to suspect at all. It is all a software issue. Whether your game files are corrupted, or not compatible with PS4 system or some games installed.

  16. Geo says:

    I have a question ; my PS4 Slim lags while starting up usually to get to the home screen; the movement of my controller and the sound on the PS4 are off as well . So I can move two apps down and the sound will delay by 5 secs . It tends to lag on me when I start up Apex Legends only gets stuck on load up screen then crashes on that game in particular. Lately I’ve been getting the code CE-36329-3 system software error when starting up my ps4. I’ve done everything on safe mode and nothing has cured the problem so far . Any advice on how to approach my next step

  17. derek roy says:

    this is silliest thing. nascar game fine. i had my daughter load minecraft game fine. put the NHL game in, the main screen appears. you can hit GM mode fine. hit continue…crash. restart, this time load a previous save such as before the draft. i sim the draft, hit continue…crash. it’s the date in the game? what is that?

    • PS4 Storage says:

      There’s either a conflict in the system files which requires full initialization, or bad sectors on the hard drive which requires format. No other solution. Otherwise, you can verify that by taking your PS4 to a technician to check it for you.

  18. Bob says:

    Most of my games keep crashing… i keep getting the error code 34878-0…. i just got call of duty and it keeps freezing then crash same as fortnite… i need serious help

  19. Thomas Gräber says:

    I have the problem, the ps4 does a check at sytem startup, goes to 27% and stops saying, it can’t start the system.
    Are you sure, chkdsk will work? If i put it in my windows pc, i can see it with many partitions in the partition manager, but i have no options, then deleting the volumes. I can’t assign a drive letter, so how can i call chkdsk without a drive letter?
    Because i don’t have a backup of the savegames of all user accounts, i really would prefer a way to get the ps4 to start without deleting all data.
    WinDFT says, the hard drive is ok, so i think it has to be a logical error.

    • PS4 Storage says:

      Hi Thomas,

      It seems that the CHKDSK utility doesn’t work with the newer PS4 system software, so there’s no other option but to format the hard drive.

      • Thomas Gräber says:

        Thanks for your answer. A Second Check with windft Showed Bad sectors.
        I cloned the Drive with ddrescue to a new Drive, and with this Drive, the PS4 was able to start, so i could create a Backup,. I then did a Clean Reinstall and a restore of the backup. Now, all is running fine again.

        • PS4 Storage says:

          Very nice method to save your data. Thanks for your feedback. I have to later update this article with your method so others will benefit as well. Thanks again.

          • Thomas Gräber says:

            I used the following command:
            ddrescue -f /dev/sdx /dev/sdx ddrescue.log
            the first sdx is the source device, the second one is the destination drive.
            Please check very careful the device names, or you will end up deleting the data of your pc!

          • PS4 Storage says:

            Thanks Thomas for coming back and helping one of our readers. I much appreciate that of you.

        • Chozo says:

          can I ask you which parameters you used for ddrescue?
          My friend has a similar problem and we want to try to clone his old internal PS4 HDD onto a new one. Was your new HDD bigger or the same size? How long did it take you to clone the HDD?

  20. Connor Pancheri says:

    So I have just recently reinstalled a new 1 TB hard drive by Western Digitals and have had it for about two weeks now. I have had problems with trying to start l applications and inserting discs. When I go to start an application it doesn’t freeze, but I can’t click off and the ps4 is not responding to any buttons and will freeze on loading. When I manually push the power button it will say that it is shutting down, but in reality it stay like that until I unplug it. Also when it is running every few minutes or so it makes a sound like a fan starting up then stopping. Also it won’t accept discs some times even though it has no discs on it.

    • PS4 Storage says:

      Let me better understand your situation so I can give you a good answer.

      Please answer these questions:

      1. Does this problem happen with all applications and all Dics, or just some of them?
      2. If you try to play a video or watch it on YouTube, does any thing wrong happen?
      3. During the first two weeks of using the new hard drive, did you notice any suspicious behavior on the PS4?

      • Connor Pancheri says:

        The problem with freezing on the game loading has only happed on Ark, but now it works just fine and it happens on a different game too, but now they both work just fine. With the first two weeks of having the new hard drive the only problems I have had are that some games such like Ark are crazy laggy sometimes and the hard drive still makes the sound of a fan powering up and then stopping only to keep repeating. I know that I might not have any problems I am just very cautious so when I have signs that the ps4 has problems I freak out. Let me know if I am just make things out of thin air or if there actually is a problem. Thanks again for all of your help.

        • PS4 Storage says:

          You’re welcome any time. We’re always here to help.

          According to your description I see that the hard drive has been affected by bad sectors. Bad sectors cause that noise to happen and also result in slowness of the system.

          What you have to do is to FULL format the PS4 internal hard drive in order to restore the original performance and eliminate any bad sectors in it.

          If you need any further help, please don’t hesitate to ask.

  21. Garrison says:

    Hi my PS4 has crashed recently and I had

    to reinitialize it. Recently my PS4 went off

    after I put it in rest mode. The PS4 will now

    not start up. I bought a Seagate external

    hard drive and downloaded the full system

    software. When I initialzed it, it went to 99%

    and froze. What should is wrong and what

    should I do?

  22. Chris says:

    My 2tb hard drive stop working I did everything and nothing happen even format the hard drive but the ps4 keep me in the safe mode loop for my luck I have the original 500gb so I switched it. But I put the 2tb hard drive as a external and the ps4 read it and can save the files in him any reason for this to happen?

    • PS4 Storage says:

      Apparently the PS4 internal hard drive is corrupted and suffering from bad sectors. You better connect it to a PC and format it. Please follow the instructions in this guide.

  23. Tyler says:

    Yea so my and my parent were arguing about sending it back to service but I want to replace the hard rice so it won’t take so long what would be more valid

    • PS4 Storage says:

      Depends on the problem. You haven’t described your problem to me in order to understand what suits more.

  24. John says:

    My PS4 was telling me to install Ver 7 via USB. It then did a system “update system storage” which took like an hour and half. Then it said “updating system storage “. It then wouldn’t update via internet. Then I got it to update via i internet, booted up and when i put a disc in it froze. Then I disconnected the drive hooked it back up, had to install the update again, then when it booted up it rebuilt the harddrive and seems to be working perfect. Is my drive bad? Should I get a new one?

    • PS4 Storage says:

      No, that was just an abrupt halt that all hard drives will have. Since it’s working fine now flawlessly, you don’t have to worry.

  25. Curious Texan says:

    Hi there buck-a-roo,

    Now i gots a question for yuh. My playstation four cuts off after no more than an hour of gaming. I’ve cleaned what i could out of it (after a good five years of never being cleaned). Well now, i cleaned everything but the heat sink vent, because my power supply cord is pretty much glued to the dang system. So i cant really remove everything likes i want to. However, my system has been shut off in the middle of gameplay over 6 times in the last 2 years because random power outages. Now my question is, do you think i just need to replace the Hard drive or try to get the heat sink cleaned and do that Full format thing a ma bober you recommends.

  26. Mario says:

    I’ve had two instances where i had to reinstall system software manually downloading it onto an usb device. This time its not allowing the system to the ps4update.pup file that i have downloaded, the same site i have used before. l have downloaded and erased it off of my computer several times, i formated the usb, used a different usb all the steps. Before i buy a new hard drive i want to know if the corrupted hd is preventing it to read from the usb. Becase safe mode is the only thing that i can bring up, it goes straight black screen after initial ps load.

    • PS4 Storage says:

      No, a new hard drive will not help you work around this problem. I think you haven’t stored the update file in the right directory. It should be stored in this path name -> /PS4/UPDATE/ (make sure all letters are caps).

      Additionally, check your USB storage device with a computer and see if it’s healthy or not.

      Please come back with your feedback for further assistance.

  27. trey says:

    so my game started freezing and and after it freeze it will power off on its own and i tried to rebuild database and it worked for a hour and after that it will power off and start freezing again and now it is stuck on safe mode reinstall system software or cannot connect to ps4

    • PS4 Storage says:

      That’s a failing hard drive and apparently it suffers from lots of bad sectors. The best thing to do instead of replacing it is to FULL format it. Connect it to a PC and perform a full format, and your hard drive will become healthy again.

  28. Miguel says:

    Hey i have problem, My Ps4 cannot start, won’t initialize, cannot rebuild database, can’t update via usb, don’t know what to do

    So I was using my ps4 normally and left it in rest mode doing some updates, when I came back it was turned off and when I turned it on took me to safe mode with the message cannot start the ps4 connect the DualShock and that I needed to update the firmware via usb, downloaded the file and says cannot update via usb, tried rebuilding database couldn’t either, finally I tried initialize and it gets to about 56% and says that cannot initialize. I’m out of options, if anybody have any suggestions it would be very helpful🙏🏻.

    Also Is making like a clicking noise that didn’t do before.
    Ps: Excuse me for my English, is not my first language.

    • PS4 Storage says:

      Hi Miguel,

      Apparently your PS4 hard drive is dying. Clicking sound is a serious symptom of a dying hard drive. You have to get a new one. You may visit this page and pick the one that suits you best.

  29. khalid says:

    everytime is try to reboot my ps4 halfway it gets a error message i cant even reboot my ps4 i cant do anything

  30. Nathan says:

    Hi, I’ve tried rebuilding the database and reinitializing but my PS4 still ends up freezing and hanging and sometimes shutting itself down.

  31. daniel says:

    i have really bad frame rate issues when play apex legends or cod. i rebuild the data base and deleted things also tried switching from the 24hz automatic to off and still nothing

    • PS4 Storage says:

      Bad frame rate is related to the graphics card. Take it to a technician and tell him to reball the PS4 graphics card, and it should work then.

  32. Amy says:

    I was wondering if you were able to help me by giving some advise on a problem I have been having with my PS4.

    Basically there was a power-cut when my PS4 was in rest mode whilst I was at work and when I got home and turned it on it takes a while to fire up it then says “cannot start the PS4”. so I connect the dual shock 4 and it’s in safe mode but the only option it gave me was the “initialise (re install software), so I downloaded the software which was around 1gb and it said it couldnt read the usb and that there was an error so I re formatted the usb to exFAT and it started to do the initialising process and got to 100%, then it went onto updating the software but as soon as that hits 100% the PS4 turns off and I’m back to square one. It has done it about 10 times now and the file directions and names are all correct as I’ve looked up what they should be and it still pops up saying the usb Storage Device is not connected every couple of times. I was wondering if I needed to get a new HDD or if formatting it would help.

    Sorry this is so long winded but any help would be very much appreciated and gratefully received.

    Many thanks

    • PS4 Storage says:

      Hi Amy,

      You don’t need a new hard drive at the moment as long as it doesn’t make a loud noise. Just pull it out, connect it to a PC and perform a FULL format (full not quick). What happens in your case is that there exist some bad sectors on the hard drive that caused this situation. Formatting it on a PC should eliminate them and restore the hard drive performance.

      Please read this article, it may help.

  33. Greg Carter says:

    Hello, I initialized my PS4, I downloaded my account and went to download my games again. When I did that it gets about 1/4 of the way the says “Cannot download error” then shuts off and gives error (CE-36329-3) I dont know what to do 🙁

    • PS4 Storage says:

      Apparently your PS4 hard drive has malfunctioned and suffered from bad sectors. Go and perform a full format for it on a PC. Please read this article for more details.

  34. Greg Carter says:

    Please help 🙁 My PS4 started going really slow about 2 weeks ago, took forever to go through menus and would sometimes connect me into a Bo4 lobby 4 mins late, I have tried Initializing, restoring default settings, update system software, and none have worked and am now stuck in safe mode loop. When I rebuild the database I can get it to boot up, but the menu’s are still a bit slow sometimes and when I download games it will download half way then say error and shut down the PS4. If it is a HDD issue, can I buy an external one or should I replace the internal, thank you! Also getting error CE-36329-3 an error has occurred in the system software

  35. mostafa ghasemi says:

    hello i need ps4 wont start and when i start it it goes to safe mode and just you can reinstall system software and when i do it it stops on 99% and i wait for about 3 hours but still was on 99% and i cant do anything just unplug it from the wall or press power button for 30 sec to turn it off and i’m asking what should i do. its because of my hard drive or something else.should i change my hard drive or it can be fix ? thanks for reading. 😀

  36. Christian says:

    Recently, my playstation has be crashing upon playing games for a certain period of time, it varies/ For example I would play apex legends and all of a sudden, the sound cuts out, the textures go blurry, then the game itself crashes. It takes me to the error screen and then it freezes. The only way to unfreeze it, is to turn my PS4 completely off. Also, I can’t even get Netflix to work and there are corrupted data pictures under the PS4’s TV section where it says “Netflix; Trending.” In addition to that, Apex Legends randomly deleted itself the other day as well. Is this an indication of a bad hard drive or hard drive failing? I have done everything diagnostic wise and it hasn’t helped. My PS4 boots up just fine, its just been crashing completely upon playing games and the corrupted Netflix issue.

    • PS4 Storage says:

      Yes, the source of these problems are the failing hard drive. Please try pulling out the PS4 hard drive then connect it to a PC and perform a FULL format. This shall restore the original performance of the hard drive and eliminate all its errors.

  37. Marcel says:

    Hello, my hard drive doesn’t make sounds or anything. But the PS4 have little freezing cuts during gameplay or cinemática, for example skyrim. Do you think is the hard drive or the termic paste? Please help

  38. Devon says:

    hello yes so either your ps4 hard drive failed in witch case you would lose all your data unless its in online storage however the file must be in a folder named UPDATE inside that folder put PS4 then the update inside that folder witch should be called PS4UPDATE.PUP or something it should already be named so you should not change it if its from the right page from there you take it out and put it in your ps4 from witch safe mode should pop up and you can use the same method however you might lose your data i know how annoying it is i thought my ps4 was broken if this dose not work id consider getting a new hard drive that fixxed the problem for me and all in all its better then losing the console i hope i was of help and sorry for the miss spelling im typing this fast

    • PS4 Storage says:

      Thanks for this nice addition, it’s much appreciated. May that help someone who faces the same problem.

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