How to Fix PS5 Error Code (WV-109144-9)
If you are a PS5 owner, you may have encountered the error code WV-109144-9, which prevents you from connecting to the PlayStation Network (PSN) and accessing online features such as the PS Store, media apps, or multiplayer games. This error is classified by Sony as a Web View problem, which means that there is an issue with the web browser embedded in the PS5 system software.
The error message that accompanies this code is: “Unable to connect to the server.” This indicates that there is a problem with your network connection, your router settings, or the PSN servers. Fortunately, there are some possible solutions that you can try to fix this error and enjoy your PS5 online experience.
Check the PSN Status Page
The first thing you should do when you encounter the WV-109144-9 error is to check the PSN Status Page to see if there are any ongoing issues with the PSN servers or services. Sometimes, the error may be caused by a temporary outage or maintenance on Sony’s end, which means that you just have to wait until they resolve it.
Restart Your PS5 and Your Router
A simple restart can often fix many common issues related to your PS5 console or your network connection. To restart your PS5, press and hold the power button for at least 10 seconds until it turns off completely. Then, unplug the power cable from your console and wait for a few minutes before plugging it back in and turning on your PS5.
To restart your router, unplug the power cable from your router and wait for a few minutes before plugging it back in. Alternatively, you can use the reset button on your router if it has one. This will reboot your router and refresh your network settings.
After restarting both your PS5 and your router, try to connect to the PSN again and see if the error persists. If it does, move on to the next solution.
Use a Wired Connection
If you are using a wireless connection to connect your PS5 to the internet, you may experience some interference or signal loss that can affect your online performance. To avoid this, you can try using a wired connection instead, which is more stable and reliable.
To use a wired connection, you need an Ethernet cable that you can plug into your router and your PS5. Then, go to Settings > Network > Settings > Set Up Internet Connection > Use a LAN Cable on your PS5 and follow the instructions on the screen. You may need to configure some settings manually, such as IP address, DNS, MTU, or proxy server.
Using a wired connection may improve your network speed and reduce latency, which can help you avoid the WV-109144-9 error. However, if you still encounter the error after switching to a wired connection, try the next solution.
Update Your Router’s Firmware
Your router’s firmware is the software that controls its functions and features. Sometimes, outdated or corrupted firmware can cause network issues or compatibility problems with your devices. To fix this, you need to update your router’s firmware to the latest version available from your router manufacturer.
The process of updating your router’s firmware may vary depending on your router model and brand. You can check your router’s manual or website for specific instructions on how to update its firmware. Usually, you need to access your router’s web interface through a web browser using its IP address and login credentials. Then, you need to find the firmware update option and follow the steps to download and install the new firmware.
Updating your router’s firmware can enhance its performance and security, as well as fix any bugs or glitches that may cause network errors. After updating your router’s firmware, try to connect your PS5 to the PSN again and see if the error is gone. If not, continue with the next solution.
Open Some Ports on Your Router
Ports are like doors that allow data to flow between your devices and the internet. Some ports are used by specific applications or services, such as online gaming or streaming. Sometimes, these ports may be blocked by your router’s firewall or other security features, which can prevent you from connecting to certain online services or servers.
To fix this, you need to open some ports on your router that are used by the PSN and PS5 games. This will allow data to pass through these ports without any obstruction or interference. To open ports on your router, you need to access its web interface again using its IP address and login credentials. Then, you need to find the port forwarding option and add some rules for opening certain ports.
The ports that you need to open for the PSN and PS5 games are:
- TCP: 80, 443, 3478, 3479, 3480
- UDP: 3478, 3479, 49152~65535
You may need to enter your PS5’s IP address as the destination for these ports. You can find your PS5’s IP address by going to Settings > Network > View Connection Status on your console. After opening these ports, save your settings and restart your router and your PS5. Then, try to connect to the PSN again and see if the error is resolved. If not, try the final solution.
Change Your DNS Settings
DNS stands for Domain Name System, which is a service that translates domain names (such as www.playstation.com) into IP addresses (such as 192.168.1.1) that your devices can understand and communicate with. Sometimes, the DNS server that your router or your ISP uses may be slow, overloaded, or unreliable, which can cause network errors or delays.
To fix this, you can change your DNS settings on your PS5 to use a different DNS server that is free and open to the public. Some of the popular public DNS servers are:
- Google DNS: 8.8.8.8 (primary), 8.8.4.4 (secondary)
- Cloudflare DNS: 1.1.1.1 (primary), 1.0.0.1 (secondary)
- OpenDNS: 208.67.222.222 (primary), 208.67.220.220 (secondary)
To change your DNS settings on your PS5, go to Settings > Network > Settings > Set Up Internet Connection > Use Wi-Fi or Use a LAN Cable depending on your connection type. Then, select Custom and follow the instructions on the screen until you reach the DNS settings option. There, select Manual and enter the primary and secondary DNS addresses of your choice.
Changing your DNS settings may improve your network speed and stability, as well as bypass any potential DNS issues that may cause the WV-109144-9 error. After changing your DNS settings, try to connect to the PSN again and see if the error is fixed.
Conclusion
The WV-109144-9 error code on PS5 is a frustrating problem that prevents you from connecting to the PSN and enjoying online features or services on your console. However, by following some of the solutions in this article, you may be able to fix this error and restore your online experience.
We hope that this article has helped you understand what causes the WV-109144-9 error code on PS5 and how to fix it. If you have any questions or feedback, please feel free to leave a comment below.
Frequently Asked Questions
Here are some frequently asked questions and answers about the WV-109144-9 error code on PS5.
The WV-109144-9 error code on PS5 is caused by a problem with connecting to the PSN servers or services through the web browser embedded in the PS5 system software. This problem may be due to various factors, such as:
You can check if the WV-109144-9 error code is fixed by trying to access any online feature or service on your PS5 that requires a connection to the PSN, such as: If you can access any of these features or services without any error message or interruption, then the WV-109144-9 error code is fixed.
If none of the solutions mentioned in this article work for you, then you may need to contact Sony’s customer support for further assistance. They may be able to help you troubleshoot the problem or provide you with a replacement or repair if necessary. Alternatively, you can also visit some online forums or communities where other PS5 users may share their experiences or solutions regarding the WV-109144-9 error code. You may find some helpful tips or suggestions from other users who have faced or fixed the same error code.
What causes the WV-109144-9 error code on PS5?
How do I know if the WV-109144-9 error code is fixed?
What if none of the solutions work for me?
