Resolving the PS Remote Play Controller Malfunction (PS5, PS4)



Gaming has become an integral part of our lives, providing us with entertainment and a means to connect with others. With the advent of technology, remote play options have become increasingly popular, allowing gamers to enjoy their favorite console games on different devices. However, it can be frustrating when the PS Remote Play controller stops working, disrupting the gaming experience. In this article, we will explore the possible reasons behind the PS Remote Play controller not working issue and provide effective solutions to resolve it. Whether you own a PS5 or a PS4, these fixes can help you get back to gaming seamlessly.

Why is PS Remote Play Controller not working?

  1. Bluetooth connectivity issues: One of the primary culprits behind a non-responsive PS Remote Play controller is Bluetooth connectivity problems. When the controller fails to establish a stable connection with the device used for remote play, it can lead to controller malfunctions. This can occur due to interference from other Bluetooth devices, signal obstruction, or distance between the controller and the device.
  2. Controller firmware or software problems: Outdated firmware or software on the PS Remote Play controller can result in compatibility issues with the remote play feature. When the controller’s firmware is not up to date or there are software glitches, it can cause the controller to become unresponsive or exhibit erratic behavior during remote play sessions.
  3. Network connection problems: The performance of the PS Remote Play controller heavily relies on a stable and strong network connection. If there are network-related issues, such as high latency, packet loss, or a weak Wi-Fi signal, it can negatively impact the responsiveness of the controller. This can lead to delayed inputs or disconnections, making it appear as if the controller is not working.

It’s important to consider these potential causes when troubleshooting the PS Remote Play controller issue. By identifying the underlying problem, you can apply the appropriate solutions and restore the controller’s functionality during remote play sessions.

Fix: PS Remote Play Controller not working

Method 1: Start your console again

Sometimes, a simple restart can resolve minor connectivity issues. Follow these steps:

Close the Remote Play application on your device.
Turn off your PS5 or PS4 console completely.
Wait for a few moments and then turn the console back on.
Launch the Remote Play application again and check if the controller is working now.
If the issue persists, move on to the next method.

Method 2: Forget about your PS controller and re-pair it

Forgetting your PS controller and re-pairing it with your device can help establish a fresh connection. Here’s how:

On your device, go to the Bluetooth settings.
Find the entry for your PS controller and select “Forget” or “Unpair.”
Put your controller into pairing mode. For PS5 controllers, press and hold the PlayStation button and the Create button simultaneously until the light bar flashes.
On your device, search for Bluetooth devices and select your PS controller when it appears.
Follow the on-screen prompts to complete the pairing process.
Launch the Remote Play application and check if the controller works now.

Method 3: Your PS5 Controller Must Be Hard Reset

Performing a hard reset on your PS5 controller can help resolve firmware-related issues. Here’s how:

Locate the small reset button on the back of your PS5 controller.
Use a paperclip or a similar tool to press and hold the reset button for a few seconds.
Release the button and wait for the controller to power off.
Turn on your controller again by pressing the PlayStation button.
Connect the controller to your device and launch the Remote Play application to check if it’s working properly.

Method 4: Attempt to connect the PS5 controller to a different device

Connecting your PS5 controller to a different device can help determine if the issue lies with the controller itself or the device you are using for remote play. Follow these steps:

Turn off your original device (e.g., smartphone, tablet) that you were using for remote play.
Pair your PS5 controller with a different device that supports remote play, such as another smartphone or tablet.
Launch the Remote Play application on the new device and check if the controller works without any issues.
If the controller functions properly on the new device, the problem may lie with the original device. Try reinstalling the Remote Play application or updating the device’s firmware.

Method 5: Use the controller in wired mode

If all else fails, you can try using the PS Remote Play controller in wired mode. Connect the controller directly to your device using a USB cable. This eliminates any potential wireless connectivity issues. Launch the Remote Play application and test if the controller is functioning correctly.


The PS Remote Play controller not working issue can be frustrating, but with the methods outlined in this article, you can troubleshoot and fix the problem. From restarting your console to performing a hard reset on the controller, these solutions cover various potential causes. Remember to ensure your firmware and software are up to date and maintain a stable network connection for optimal performance. By following these steps, you can get back to enjoying your favorite console games through Remote Play seamlessly.

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