Fixing Error Codes (CE-41902-6), (CE-41899-1) and (CE-41901-5)

The error codes CE-41902-6, CE-41901-5, and CE-41899-1 all refer to the same error message. The difference in code number is due to the difference of reasons why this message appears, as you’ll learn below. But, in general, this message is usually known with the error code CE-41902-6.

The content of the message is:

Cannot format this USB storage device as extended storage. A USB storage device that meets the following conditions must be used(CE-41902-6)

  • USB 3.0 or later
  • 250 GB minimum, 8 TB maximum capacity
  • Directly connected to the PS4

This is one of the most common, and simultaneously the most annoying error that occurs while using an external hard drive on PS4. The real problem is that in most cases the external hard drive connected to PS4 already meets these standards. It supports USB 3.0 and its storage capacity is within the range 250gb to 8tb.

So, what’s the matter?

Official Error Fix

Searching on the official website of PlayStation, Sony offers the following fixes for each error.

Error Code (CE-41902-6)

CE-41902-6 Error Code

The PlayStation official website suggests the following solutions for this error (source):

Use a USB External Storage Device that fulfills the following requirements:

  • USB 3.0 or later
  • If your HDD is definitely USB 3.0, connecting it too slowly might cause this error message. Connect the USB External Storage Device quickly and firmly, but carefully.

Error Code (CE-41899-1)

Error Code (CE-41899-1)

The PlayStation official website suggests the following solutions for this error (source):

Connect the USB External Storage Device directly to the PS4.

Error Code (CE-41901-5)

Error Code (CE-41901-5)

The PlayStation official website suggests the following solutions for this error (source):

Use a USB External Storage Device that fulfills the following requirements:

  • 250 GB minimum, 8 TB maximum capacity

To some users, these quick fixes worked pretty well, and the errors were finally fixed. But, on the other hand, a wide variety of users find the suggested fixes useless and the problem with their PS4 still persists. So, what’s the workaround for this situation?

Ideal Solution

There’s a consensus among PS4 experts that this error is mainly related to the USB connectivity. There’s something that prevents PS4 console from enabling USB 3.0 connectivity with the connected external hard drive. But, at the same time, it recognizes it as a USB 2.0 external hard drive that can be used as a backup storage only on PS4.

So, the actual diagnose of the problem is that PS4 system properly recognizes the connecting external hard drive, but due to USB 3.0 connectivity deficiency, it enables the USB 2.0 connectivity instead, and thinks that your external hard drive is not suitable as an extended storage device.

You can follow these simple steps in order to fix these three error codes: CE-41902-6, CE-41899-1, and CE-41901-5.

Step 1 Clean USB ports and Connector

Sometimes the error is caused because of dirt/dust in the PS4 USB ports or inside the USB connector head of your external HDD. So, it’s a good idea to clean both of them before the start. A small dental floss wrapped with a bit of a clean tissue can do the job perfectly.

Step 2 Firmly Plug the USB connector into PS4

Due to a sort of connection loose between the cable and the port, this problem may occur. Make sure you firmly plug the external hard drive cable into the PS4 USB port. Just as the official error fix suggests. If this doesn’t work still, try to use the other USB port.

Step 3 Plug in and Plug out Several times

Pushing the USB connector and pulling it out from the PS4 USB port can fix this issue. Do it several times (3-5 times only, not more). Each time try to clean both, the USB connector head and the USB port.

Step 4 Connect to a USB 3.0 Computer

Connecting your external hard drive to a PC and enabling USB 3.0 connectivity may resolve the problem, especially with brand new external hard drives.

Simply, all what you have to do is connecting the external hard drive to a PC while it’s turned off. Now, turn it on and let the OS recognize your external hard drive. Try now to have some activities on the external hard drive, something like copying a large file to it (minimum 1gb) then delete it. Afterwards, safely remove the external hard drive and connect it again to PS4 and see whether it works or not.

Step 5 Disable USB 2.0 Specification

Some users suggested that if you cover and block the middle two pins of the USB connector head of your external hard drive, this will force PS4 system to enable the USB 3.0 connectivity with the connected drive. Several users found that helpful and it fixed the error.

A user with the name sam6862 on the PlayStation community posted his own fix for this error and said:

[ce-41902-6] error fix

Step 6 Check it on another PS4 Console

If none works, check your external hard drive on another PS4 console if possible. This is in order to determine whether the problem is with your PS4 USB ports or with the external hard drive USB connector.

If the external hard drive doesn’t work on the other PS4, the USB cable is the main culprit and it must be replaced with a new one. Otherwise, if the other console has no problem with your external hard drive, the problem is with your console’s USB ports. You better visit a technician for this.

Step 7 Change the USB cable

Ok, this is the last option that we all try to avoid. But really, if none works, it will be the only way to go.

Conclusion

PS4 Error Codes CE-41902-6, CE-41899-1, and CE-41901-5. are solely related to the state of connection between your console and the external storage device. The reason in almost all situations is the same: PS4 cannot enable USB 3.0 connectivity with the external storage device. In most cases, the external hard drive USB cable is the main reason. But before taking the final step of replacing it, try the different solutions laid out in this quick guide in order to precisely determine the real culprit.

You may also like...

4 Responses

  1. Darren Doig says:

    Hi,
    Does anyone know how to fix error code CE-41901-5?
    I Recently purchased (£50) a Patriot Supersonic Boost XT 256GB USB 3.0 Flash Drive to provide extra game storage. (I found it recommended on one of the very useful article’s here.)
    My Playstation will not let me format the drive for storage as it says the drive only has 255.3GB storage available so not meeting its minimum requirements!
    Can anyone help?
    Thanks
    Dreared.

    • PS4 Storage says:

      Hi Darren,

      I am sorry for what has happened to you. It’s quite strange how PS4 doesn’t accept that USB flash drive although it already meets the minimum system requirements.

      Currently, try to format your USB stick on a PC with exFAT file system, then connect it to your PS4 as it’s turned off. Now, turn on your PS4 and try again.

      Additionally, can you please provide me with a screenshot of that error and show me where it says the drive capacity doesn’t qualify for use as an extended storage?

      Thanks

  2. darren doig says:

    Hi,

    Thank you for your reply, it appears to be the memory card’s available storage.
    It is actually showing as only having 247.6GB not the minimum 250GB needed for backup.
    Looks like I’ll have to go back to the seller and see why.
    Darren.

    • PS4 Storage says:

      Hi again,

      I think I now know what the problem is. Data storage manufacturers market drives in terms of decimal (base 10) capacity. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, one gigabyte (GB) is equal to 1,000,000,000 bytes, and one terabyte (TB) is equal to 1,000,000,000,000 bytes.

      PS4 system use the binary (base 2) numbering system. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, one gigabyte is equal to 1,073,741,824 bytes, and one terabyte is equal to 1,099,511,627,776 bytes.

      Accordingly, the 256gb of your usb flash drive is actually 256,000mb, which is calculated by PS4 system as an exact 250gb.

      Now, the drive needs to reserve a few gigabytes for the file system, so it takes 2.4gb for that purpose.

      It seems PS4 system wants 250gb of usable storage space, not the actual storage capacity. This is a totally new information to me. I have to immediately modify the PS4 USB flash article with the updated info.

      I apologize, on the other hand, for any inconvenience that article caused to you and others.

Leave a Reply

Your email address will not be published. Required fields are marked *