Fixing PS5 Controller Turns Off When Updating

The PlayStation 5 (PS5) is a highly anticipated gaming console that has captured the attention of gamers worldwide. One of the key features of the PS5 is its new controller, the DualSense, which comes with haptic feedback and adaptive triggers, offering a more immersive gaming experience. However, some users have reported issues with their DualSense controller turning off during updates, leaving them unable to continue playing their games.

If you’re experiencing this problem, don’t worry, there are several solutions you can try to fix your PS5 controller and get back to gaming in no time. In this article, we’ll guide you through the steps to troubleshoot and fix your PS5 controller that turns off during updates.

Why Does The PS5 Controller Turn Off When Updating

The PS5 controller may turn off during a software update for a few different reasons. Here are some possible explanations:

Battery level

The controller may turn off if its battery level is too low. During a software update, the controller uses a lot of power, so if the battery is already low, it may be unable to complete the update process without turning it off. If so, you should plug in the controller to charge it fully before attempting the update again.

Connection issues

Another possible reason why the controller turns off during an update is because of connection issues between the controller and the console. If the controller loses its connection to the console during the update process, it may turn off as a result. To prevent this, make sure the controller is within range of the console and that there are no obstacles blocking the signal.

Software errors

It’s also possible that the update process itself has encountered an error that is causing the controller to turn off. This could happen if there are bugs in the update software or if the update is installed incorrectly. In this case, you may need to reset the console or try updating the controller using a different method.

Hardware issues

Finally, it’s possible that there are hardware issues with the controller itself that are causing it to turn off during the update process. This could be due to a faulty battery or other internal components. If you suspect that this is the case, you should contact Sony customer support or take the controller to a professional repair service for further diagnosis and repair.

Overall, the PS5 controller may turn off during a software update for various reasons related to battery level, connection issues, software errors, or hardware issues. To troubleshoot the issue, you may need to try different solutions based on the specific cause of the problem.

How To Properly Update The PS5 Controller

To update your PS5 controller, you can follow these steps:

  1. Turn on your PS5 console and ensure that it’s connected to the internet.
  2. Connect your PS5 controller to the console using a USB cable.
  3. Press the PS button on your controller to turn it on.
  4. Once your controller is connected, go to the Settings menu on your PS5 console.
  5. Select “Accessories” and then “Controllers”.
  6. Choose “Wireless Controller” and then select “Device software”.
  7. If an update is available, select “Update now”.
  8. Wait for the update to download and install. Do not turn off your console or disconnect the controller during the update process.
  9. Once the update is complete, disconnect the controller from the USB cable and test it to make sure it’s working properly.

That’s it! Your PS5 controller should now be updated to the latest version.

How To Fix PS5 Controller Turns Off When Updating

If your PS5 controller turns off when updating, you can try the following troubleshooting steps:

  1. Connect the controller to the console using a USB cable and restart the update process.
  2. Make sure the controller has enough battery power. If it’s low, charge it fully before updating.
  3. Try resetting the controller. To do this, look for a small hole on the back of the controller near the L2 button. Use a paperclip or similar object to press and hold the button inside the hole for a few seconds. Then try updating the controller again.
  4. If the above steps don’t work, try resetting your PS5 console by turning it off and unplugging it from the power source for a few minutes. Then plug it back in and turn it on again. Connect the controller to the console using a USB cable and try updating it again.
  5. If none of the above steps work, contact PlayStation support for further assistance. They may suggest sending the controller in for repair or replacement if it is still under warranty.


In conclusion, updating your PS5 controller is an essential process that ensures you have the latest features and fixes for your controller. However, experiencing the issue of your PS5 controller turning off during updates can be frustrating. We hope that the solutions we’ve outlined in this article have helped you fix your PS5 controller and get back to enjoying your gaming experience.

Remember, if one solution doesn’t work, don’t give up; try the next one until you find the fix that works for you. Always ensure you follow the manufacturer’s guidelines and handle your PS5 controller with care to avoid any further issues.

PS5 Controller Turns Off When Updating FAQ

Why does my PS5 controller turn off when I try to update it?

Your PS5 controller may turn off when you try to update it due to a variety of reasons, including low battery, a faulty USB cable, or a software glitch.

How do I fix my PS5 controller update?

You can fix your PS5 controller update by resetting your controller, checking your battery, replacing your USB cable, or resetting your console.

How do I stop my PS5 controller from turning off?

To stop your PS5 controller from turning off, ensure that it is fully charged, use a good quality USB cable, and update your console and controller to the latest software version.

Why are my PS5 controllers not updating?

Your PS5 controllers may not be updating due to network connectivity issues, a faulty USB cable, or a problem with the console's software. Ensure that you have a stable internet connection and try using a different USB cable or resetting your console.

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