Fixing PS5 Error Code (CE‑117773‑6): A Complete Guide
Nothing kills a gaming session faster than a surprise error code — and PS5 Error Code CE‑117773‑6 is one of the most confusing and frustrating. It typically shows up when players try to access or renew a PlayStation Plus subscription, download a game included with PS Plus, or activate multiplayer features. Many report messages such as “Not acceptable” or “You’ve already purchased this item”, and in some cases, users are met with misleading warnings like account suspensions or bans — even though no actual violation occurred.
This issue leaves players locked out of paid features or content they rightfully own. It’s frustrating, time-consuming, and has no single universal cause. But fortunately, there are multiple proven solutions that can get you back in the game.
What Causes PS5 Error Code CE‑117773‑6?
This error can be triggered by a variety of reasons, and identifying the root cause is key to finding the right fix. Here are the most common causes:
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PSN Server Outages: Downtime or maintenance may temporarily prevent account validation or subscription checks.
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Network Connectivity Problems: Poor or unstable internet connections can cause communication failures between your PS5 and Sony’s servers.
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Expired or Bugged Subscriptions: Even active subscriptions can sometimes fail to sync correctly with your console.
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Corrupted System Cache or Licenses: Data errors can prevent games or services from being recognized properly.
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Incorrect Purchase Status: The system might not recognize that a PS Plus game or benefit is already owned, leading to a “purchase error” loop.
What the Community Says
Real users on Reddit and gaming forums have contributed a lot of valuable input. Here are just a few things players experiencing CE‑117773‑6 have said:
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“Rebuilding the database fixed it instantly for me without deleting anything.”
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“The error appeared because my PS Plus expired and didn’t renew properly. Once I reactivated it manually, it worked.”
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“Signing out and back into my PSN account worked after trying everything else.”
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“I fixed it by downloading a different PS Plus game from the collection. That somehow reset the glitch.”
These community-shared tips are often more effective than waiting for an official patch — and many are surprisingly simple.
How to Fix PS5 Error Code CE‑117773‑6
Let’s dive into the most effective and verified solutions. Try these one at a time — and in the order listed — to avoid unnecessary resets or complications.
1. Check PlayStation Network Status
First, rule out the possibility of PSN being temporarily down. If Sony’s servers are undergoing maintenance, you’ll just need to wait it out. Server issues can affect:
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Account validation
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PlayStation Store access
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Subscription syncing
If everything is up and running, continue with the next steps.
2. Power Cycle Your Console
A simple restart might not be enough. Instead:
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Power off the PS5 completely.
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Unplug it from the wall for at least 5–10 minutes.
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Plug it back in and restart.
This will clear any cached memory and force a fresh session with Sony’s servers.
3. Restore Licenses
If your system is having trouble validating ownership of content, restoring licenses can resolve the issue:
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Go to Settings
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Select Users and Accounts
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Choose Other
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Select Restore Licenses
Once complete, restart your console and retry accessing the affected game or feature.
4. Download a PS Plus Game from the PS Plus Collection
Here’s a clever workaround discovered by the community:
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Open the PlayStation Plus app from the PS5 home screen.
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Tap R1 to go to the Benefits section.
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Choose PlayStation Plus Collection.
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Download any available game from the list (even one you don’t care about).
This refreshes your subscription state and can resolve the bug.
5. Access the PlayStation Store via Web or Mobile App
If the PS5 Store isn’t letting you download or activate a game:
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Use the PlayStation App or web browser.
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Sign into your account.
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Attempt to download the game or renew the subscription there.
Then return to your PS5 and check if the issue is resolved.
6. Rebuild Database in Safe Mode
This is one of the most effective system-level fixes. Here’s how:
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Turn off your PS5 completely.
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Hold the power button until you hear two beeps.
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Connect your controller with a USB cable and press the PS button.
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In Safe Mode, choose Rebuild Database.
This process reorganizes your storage system, fixing potential data corruption without deleting saved data.
7. Update System Software
Outdated software can lead to errors in how the console communicates with PSN.
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Go to Settings → System → System Software
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Select System Software Update and Settings
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Choose Update Using Internet
If an update is available, install it and restart your system.
8. Sign Out and Back In
A simple session refresh can often resolve account authentication issues:
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Go to Settings → Users and Accounts
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Select Sign Out
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Restart your PS5
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Sign back in to your account
Then check if the error still appears.
9. Switch to a Wired Connection or Change DNS
If your Wi‑Fi is spotty, switching to Ethernet can improve communication with PSN. Alternatively, changing your DNS can help resolve slow or inconsistent routing:
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Use Google DNS:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Go to Settings → Network → Set Up Internet Connection → Custom to enter new DNS settings manually.
10. Manually Renew or Check Subscription Status
Verify your PlayStation Plus subscription:
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Go to Settings → Users and Accounts → Payment and Subscriptions
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Select Subscriptions
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Check if it’s active or needs renewal
Even if set to auto-renew, sometimes manual renewal or payment confirmation is required.
11. Contact PlayStation Support
If none of these fixes work, the issue may be account-specific and require backend resolution. Contact PlayStation Support with:
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Your PSN ID
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A screenshot of the error message
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Proof of purchase if related to subscription/content
Preventing Future CE‑117773‑6 Errors
Here are a few ways to minimize the chances of seeing this error again:
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Keep your PS5 and apps updated
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Maintain a strong internet connection
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Manually check and renew subscriptions when needed
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Regularly restore licenses if you own lots of digital content
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Use Safe Mode to rebuild the database every few months
Conclusion
While PS5 error CE‑117773‑6 is frustrating, it’s often fixable using one or more of the steps outlined above. Whether it’s a network hiccup, a bugged subscription, or a software conflict, you now have the tools to resolve it quickly and get back to your games.
If this article helped, consider bookmarking it — or sharing it with someone else stuck with the same issue. Happy gaming!
