How to Fix PS5 Error Code (CE-108255-1)

by PlayStation Expert · Published 17/09/2023 · Updated 14/06/2025

If you are a PS5 owner, you may have encountered the error code CE-108255-1 when trying to play some games. This error code usually appears with a message that says “Something went wrong with this game or app” and may prevent you from enjoying your console. In this article, we will explain what causes this error code and how to fix it.

What Causes PS5 Error Code CE-108255-1?

This error code is a generic one that means that the game or app crashed for some unknown reason. Therefore, the error may be caused by various factors, such as:

Corrupted game files or saves. This can happen if a game or system update is not installed properly or if there is a bug in the game itself.
Bad game disc. If you are playing a game disc, it may be dirty, scratched, or cracked, which can affect the reading of the data and cause the game to crash.
Unknown software glitch. Sometimes, the system software may have some issues that can interfere with the game or app performance. To avoid this, you should always keep your system software updated.
Hardware malfunction. In some rare cases, the error code may indicate a serious problem with the hardware of your console, such as the hard drive, the optical drive, or the motherboard. If this is the case, you may need to contact Sony for repair or replacement.

How to Fix PS5 Error Code CE-108255-1?

Depending on the cause of the error code, there are different solutions that you can try to fix it. Here are some of the most common ones:

Turn off the Internet then load up the game. This tricks worked for many users who encountered PS5 Error Code (CE-108255-1). To turn off the internet from PS5 settings, you can follow these steps:
1. Go to Settings > Network
2. Select the settings wheel on the top right corner, then scroll down to ‘Network’
3. Navigate down to ‘Settings’ in the Network menu
4. Select ‘Settings’ > Set-up internet connection
5. Toggle off ‘Connect to the Internet’
Afterwards, load up your game and once fully loaded, you can reconnect to the Internet with no issue.

Be noted that this solution doesn’t work with multiplayer online gaming.
Update the game. If the error code only occurs with a specific game, you should check if there is an update available for it. Some games may have bugs that can cause them to crash and updating them may fix the issue. To update a game, go to Settings > Storage > Games and Apps > Installed > select the game > press Options > Check for Update.
Delete and reinstall the game. If updating the game does not work, you may need to delete and reinstall it. This can help clear any corrupted files or data that may be causing the error code. To delete a game, go to Settings > Storage > Games and Apps > Installed > select the game > press Options > Delete. To reinstall a game, insert the disc or download it from your library.
Clean the game disc. If you are playing a game disc and getting the error code, you should inspect the disc for any dirt, scratches, or cracks. If you find any, you should clean the disc with a soft cloth and try again. If the disc is damaged beyond repair, you may need to replace it.
Rebuild database. This is a useful option that can help fix many issues with your console, such as corrupted data, slow performance, or errors. Rebuilding database will scan your hard drive and reorganize your data for optimal operation. To rebuild database, you need to start your PS5 in Safe Mode and select option 5. Rebuild Database. To start your PS5 in Safe Mode, follow these steps:
- Turn off your PS5 by pressing the power button until you hear two beeps.
- Unplug the power cord from your PS5 and wait for at least 30 seconds.
- Plug the power cord back into your PS5 and press and hold the power button until you hear two more beeps.
- Connect your controller to your PS5 with a USB cable and press the PS button.
- Select option 5. Rebuild Database from the Safe Mode menu.
- Wait for the process to complete and restart your PS5 normally.
Reset your console. This is a last resort option that will erase all your data and settings from your console and restore it to its factory default state. You should only do this if none of the other solutions work and if you have backed up your data beforehand. To reset your console, go to Settings > System > System Software > Reset Options > Reset Your Console.

Helpful User Experiences:

Here are 10 user-reported solutions that have helped resolve PS5 Error CE-108255-1, which typically causes games to crash or fail to launch:

1. Disable HDCP (High-bandwidth Digital Content Protection)

Users have found that turning off HDCP can prevent the error, especially when using external capture devices.

“Disabling HDCP resolved the issue when I was trying to record gameplay.”

2. Rebuild the PS5 Database

Rebuilding the database in Safe Mode can fix corrupted data causing the error.

“After rebuilding the database, the game stopped crashing.”

3. Delete and Reinstall the Game

Reinstalling the problematic game can eliminate corrupted files.

“Reinstalling the game fixed the error for me.”

4. Play Offline

Some users reported success by disconnecting from the internet before launching the game.

“Playing offline allowed me to start the game without errors.”

5. Change Console Language to English (US)

Adjusting the system language has resolved the issue for certain games.

“Switching the console language to English (US) stopped the crashes.”

6. Update the Game and System Software

Ensuring both the game and system software are up to date can fix compatibility issues.

“Updating the game and system software resolved the error.”

7. Adjust Video Output Settings

Modifying settings like 4K transfer rate and resolution has helped some users.

“Changing the 4K transfer rate to -1 fixed the problem.”

8. Switch to Performance Mode

Setting the console to prioritize performance over resolution can improve stability.

“Switching to Performance Mode stopped the game from crashing.”

9. Log Out and Back Into PSN

Refreshing your PlayStation Network session may resolve the error.

“Logging out and back into PSN fixed the issue.”

10. Reset the PS5 Console

As a last resort, resetting the console to factory settings can eliminate persistent errors.

“Resetting the PS5 resolved the CE-108255-1 error.”

Frequently Asked Questions

Here are some of the most frequently asked questions about PS5 error code CE-108255-1:

How do I know if the error code is caused by a hardware problem?

If the error code occurs with all games and apps, regardless of whether they are disc or digital, and if your console does not function normally, such as freezing, crashing, or not turning on, then it is likely that the error code is caused by a hardware problem. In this case, you should contact Sony for repair or replacement.

How do I back up my data before resetting my console?

You can back up your data to an external storage device or to the cloud if you have a PlayStation Plus subscription. To back up your data to an external storage device, go to Settings > System > Backup and Restore > Back Up PS5. To back up your data to the cloud, go to Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Cloud Storage.

How do I restore my data after resetting my console?

You can restore your data from an external storage device or from the cloud if you have a PlayStation Plus subscription. To restore your data from an external storage device, go to Settings > System > Backup and Restore > Restore PS5. To restore your data from the cloud, go to Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Cloud Storage.