PS5 Error Code (NP-104627-0) Fixed By Experts

If you are a PS5 owner, you may have encountered the error code NP-104627-0 while trying to play some games or access some features. This error code means that your PS5 console lost connection to the server, and it can prevent you from enjoying your gaming experience. Fortunately, there are some possible solutions that you can try to fix this error code and get back to your PS5 fun. In this article, we will explain what causes this error code, how to troubleshoot it, and how to prevent it from happening again.

What Causes PS5 Error Code (NP-104627-0)?

According to PlayStation Support, the error code NP-104627-0 occurs when your PS5 console loses connection to the server. This can happen due to various reasons, such as:

  • A network issue on your end, such as a weak or unstable Wi-Fi signal, a faulty router or modem, or a firewall blocking the connection.
  • A network issue on Sony’s end, such as a server outage, maintenance, or high traffic.
  • A software issue on your PS5 console, such as a corrupted or outdated system software or game update.

How to Troubleshoot PS5 Error Code (NP-104627-0)?

Depending on the cause of the error code, there are different steps that you can take to troubleshoot it and restore your connection. Here are some of the most common and effective solutions that you can try:

Solution 1: Sign In to Your Account

The first and simplest thing that you can do is to sign in to your PlayStation Network account again. Sometimes, the error code NP-104627-0 can be resolved by refreshing your account information and verifying your connection. To do this, follow these steps:

  1. Go to Settings > Users and Accounts > Account > Sign In.
  2. Enter your email address and password for your PlayStation Network account.
  3. Confirm that you are signed in and check if the error code is gone.

Solution 2: Restart Your Router and PS5 Console

Another easy and effective solution is to restart your router and PS5 console. This can help to clear any temporary network issues that may be causing the error code NP-104627-0. To do this, follow these steps:

  1. Turn off your router by unplugging it from the power source or using the power button.
  2. Wait for about 5 minutes and then plug it back in or turn it on again.
  3. Wait for the router to reconnect to the internet and check the signal strength and stability.
  4. Turn off your PS5 console by pressing and holding the power button until you hear a second beep.
  5. Wait for about 10 seconds and then turn it on again by pressing the power button once.
  6. Wait for the PS5 console to boot up and check if the error code is gone.

Solution 3: Use a Wired Connection

If you are using a wireless connection for your PS5 console, you may want to switch to a wired connection instead. A wired connection can provide a more stable and reliable connection than a wireless one, which can reduce the chances of getting the error code NP-104627-0. To do this, follow these steps:

  1. Connect an Ethernet cable from your router or modem to the LAN port on the back of your PS5 console.
  2. Go to Settings > Network > Settings > Set Up Internet Connection > Use a LAN Cable.
  3. Follow the on-screen instructions to complete the setup and test the connection.
  4. Check if the error code is gone.

Solution 4: Update Your System Software and Game

Another possible cause of the error code NP-104627-0 is that your system software or game is outdated or corrupted. Updating your system software and game can help to fix any bugs or glitches that may be affecting your connection. To do this, follow these steps:

  1. Go to Settings > System > System Software > System Software Update and Settings > Update System Software.
  2. Select Update Using Internet and wait for the download and installation to complete.
  3. Restart your PS5 console and check if the error code is gone.
  4. Go to Settings > Storage > Games and Apps > Installed > Select Game > Options Button > Check for Update.
  5. Select Download and Install if there is an update available and wait for it to complete.
  6. Restart your PS5 console and game and check if the error code is gone.

Solution 5: Contact PlayStation Support

If none of the above solutions work for you, you may need to contact PlayStation Support for further assistance. They can help you diagnose the problem and provide you with more specific solutions based on your situation. You can contact them through their website, phone number, live chat, or social media.

How to Prevent PS5 Error Code (NP-104627-0) from Happening Again?

To prevent the error code NP-104627-0 from happening again, you can take some preventive measures to ensure that your connection is always stable and secure. Here are some tips that you can follow:

  • Keep your router and PS5 console in a well-ventilated and dust-free area, away from any sources of interference or obstruction.
  • Use a high-quality Ethernet cable and avoid using any splitters, adapters, or extenders.
  • Keep your system software and game updated to the latest version and check for updates regularly.
  • Avoid downloading or streaming anything on other devices that may use up your bandwidth while playing on your PS5 console.
  • Check the PlayStation Network Service Status before playing to see if there are any issues or maintenance on Sony’s end.


The error code NP-104627-0 can be a frustrating issue that can ruin your PS5 gaming experience. However, by following the solutions and tips in this article, you can fix this error code and prevent it from happening again. We hope that this article was helpful and informative for you. If you have any questions or feedback, please feel free to leave a comment below.

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