How to Fix Xbox Cloud Gaming Controller Not Working on Steam Deck

Xbox Cloud Gaming has revolutionized the way gamers enjoy their favorite Xbox titles by allowing them to stream games directly to their devices. The Steam Deck, a handheld gaming device, has gained immense popularity for its ability to run various gaming platforms, including Xbox Cloud Gaming. However, some users have reported issues with the Steam Deck controller not working properly during Xbox Cloud Gaming sessions. In this article, we will explore the possible reasons behind this problem and provide effective solutions to fix it.

Why is Xbox Cloud Gaming Steam Deck Controller Not Working?

When encountering issues with the Steam Deck controller while playing Xbox Cloud Gaming, it is essential to understand the potential causes behind the problem. Several factors can contribute to the malfunctioning of the controller during gameplay sessions. Here are some detailed explanations of these potential causes:

1. Compatibility Issues: One possible reason for the Steam Deck controller not working with Xbox Cloud Gaming is compatibility issues between the two. As the Steam Deck is a third-party device, there might be specific compatibility challenges when using it with Xbox Cloud Gaming. It could be due to differences in the controller input mapping or firmware requirements between the Steam Deck and the Xbox Cloud Gaming service.
2. Configuration Conflicts: Another factor that can lead to controller issues is configuration conflicts. Xbox Cloud Gaming relies on specific settings within the streaming browser, such as Microsoft Edge, to detect and utilize the connected controller properly. If the configuration settings are not correctly adjusted, the controller inputs may not be recognized or may conflict with other input devices.
3. Software Bugs: Software bugs can also be responsible for the Steam Deck controller not working as intended during Xbox Cloud Gaming sessions. Both the Xbox Cloud Gaming service and the Steam Deck firmware/software may contain bugs that affect the controller’s functionality. These bugs can manifest in various ways, such as unresponsive buttons, incorrect input mapping, or intermittent connection problems.
4. Issues with the Streaming Service: In some instances, the problem may lie with the Xbox Cloud Gaming service itself. Streaming services heavily rely on stable network connections and server performance. If there are issues with the streaming servers or network infrastructure, it can result in degraded controller performance or disconnections. Such issues are typically beyond the control of individual users and require resolution from the service provider.

By understanding these potential causes, users can gain insights into the underlying reasons behind the Steam Deck controller not working during Xbox Cloud Gaming sessions. This knowledge will enable them to apply the appropriate fixes and troubleshoot effectively, as outlined in the subsequent sections of this article.

Fix: Xbox Cloud Gaming Steam Deck Controller Not Working

Method 1: Ensure that you have Edge installed

The Xbox Cloud Gaming service utilizes the Microsoft Edge browser as its primary platform for streaming games. To ensure the proper functioning of the Steam Deck controller during Xbox Cloud Gaming sessions, it is crucial to have the Edge browser installed on your device. Here’s a more detailed breakdown of this method:

1. Check for Edge Installation: Verify whether the Microsoft Edge browser is already installed on your Steam Deck. Look for the Edge icon in the app launcher or the Start menu. If you can locate and open the Edge browser, it means that it is already installed on your device.
2. Update Edge to the Latest Version: Having the latest version of Edge is essential to ensure compatibility with Xbox Cloud Gaming and the Steam Deck controller. To check for updates, open the Edge browser and click on the three-dot menu icon in the top-right corner. From the dropdown menu, navigate to “Help and feedback” and select “About Microsoft Edge.” Edge will automatically check for updates and install them if available. Follow any prompts or instructions that appear during the update process.
3. Download and Install Edge: If you cannot find the Edge browser installed on your Steam Deck or if you have an outdated version, you will need to download and install it. Visit the official Microsoft Edge website (https://www.microsoft.com/edge) using another device with internet access, such as a computer or smartphone. Look for the “Download” button on the website and select the appropriate version for your Steam Deck’s operating system. Follow the on-screen instructions to download the installation file.
4. Install Edge on the Steam Deck: Transfer the downloaded Edge installation file to your Steam Deck, either through a USB connection, cloud storage, or any other preferred method. Locate the installation file on your Steam Deck and run it. Follow the prompts to complete the installation process. Once the installation is finished, you should have the latest version of Microsoft Edge ready to use.

By ensuring that the Edge browser is installed and up to date on your Steam Deck, you establish the foundation for seamless Xbox Cloud Gaming experiences. This method ensures that your device has the necessary software to support the streaming service and the Steam Deck controller, increasing the chances of resolving any controller-related issues.

Method 2: Modify the controller configuration

To ensure proper functionality of the Steam Deck controller during Xbox Cloud Gaming, it is crucial to review and modify the controller configuration within the Edge browser. Here’s a more detailed explanation of this method:

1. Open Xbox Cloud Gaming Settings: Launch the Edge browser on your Steam Deck and navigate to the Xbox Cloud Gaming website. Sign in to your account and access the settings menu. The location of the settings menu may vary, but it is typically represented by a gear or cog icon.
2. Locate Controller Configuration: Within the Xbox Cloud Gaming settings, search for the controller configuration section. It may be labeled as “Controller Settings” or something similar. Click on it to open the controller configuration options.
3. Verify Steam Deck Controller Recognition: Check if the Steam Deck controller is recognized by the Xbox Cloud Gaming service. Look for an option that displays the connected controllers. Ensure that the Steam Deck controller is listed and identified correctly.
4. Set Steam Deck Controller as Default: If the Steam Deck controller is not set as the default input device, select it as the primary controller. Look for an option that allows you to choose the default controller and select the Steam Deck controller from the available options. Save the changes before exiting the controller configuration menu.

By modifying the controller configuration and setting the Steam Deck controller as the default input device, you enhance the chances of resolving any issues related to controller recognition and mapping within Xbox Cloud Gaming.

Method 3: Allow Edge override access

In some cases, Microsoft Edge may not have the necessary access privileges to utilize the Steam Deck controller fully. To address this, follow these detailed steps:

1. Open Windows Settings: On your Steam Deck, navigate to the Windows Settings menu. You can usually access this by clicking on the Start menu and selecting the gear icon.
2. Select Gaming Settings: Within the Windows Settings menu, locate and click on the “Gaming” option. This will open the Gaming settings page.
3. Enable Game Mode: On the Gaming settings page, find the “Game Mode” tab or section. Toggle on the “Allow Game Bar to open with Steam Deck” option. Enabling this option grants Edge the necessary permissions to override other applications and utilize the Steam Deck controller effectively.

By allowing Edge to override other applications and granting the required access privileges, you ensure that the Steam Deck controller can function seamlessly within Xbox Cloud Gaming.

Method 4: Disable the GamePass mouse and keyboard extension

Conflicts between the Steam Deck controller and the GamePass mouse and keyboard extension can sometimes cause issues with controller functionality. To disable this extension and potentially resolve such conflicts, follow these detailed steps:

1. Open Microsoft Edge: Launch the Microsoft Edge browser on your Steam Deck.
2. Access the Extensions Menu: Click on the three-dot menu icon in the top-right corner of the Edge browser window. From the dropdown menu, select “Extensions” to open the Extensions menu.
3. Locate GamePass Extension: Within the Extensions menu, search for the GamePass mouse and keyboard extension. It may have a specific name related to GamePass or Xbox Cloud Gaming. Once you find it, click on it to access its settings.
4. Disable the Extension: In the GamePass extension settings, look for an option to disable or turn off the extension temporarily. Click on this option to disable the extension.

After disabling the GamePass mouse and keyboard extension, test the Steam Deck controller to see if it starts functioning correctly within Xbox Cloud Gaming. Disabling the extension eliminates any potential conflicts and allows the controller to operate without interference.

By following these detailed steps for modifying the controller configuration, granting Edge override access, and disabling conflicting extensions, users can effectively troubleshoot and address the Steam Deck controller not working issue during Xbox Cloud Gaming sessions.

Method 5: Address the issues with Steam Deck

If the previous methods did not resolve the Steam Deck controller not working issue during Xbox Cloud Gaming, it is essential to address any potential firmware or software issues with the Steam Deck itself. Here’s a more detailed explanation of this method:

1. Check for Steam Deck Firmware Updates: Regularly check for firmware updates released by Valve, the creators of the Steam Deck. Firmware updates often include bug fixes and improvements that can resolve controller-related issues. Visit the official Steam Deck website or Valve’s support page to check for any available updates.
2. Install Firmware Updates: If there are firmware updates available, follow the instructions provided by Valve to install the updates on your Steam Deck. Typically, this involves connecting your device to a computer, downloading the firmware update file, and running the update process. Make sure to follow the instructions carefully and complete the update successfully.
3. Verify Controller Functionality: After updating the firmware, test the Steam Deck controller in Xbox Cloud Gaming to ensure that the issue has been resolved. Pay close attention to any specific controller-related problems you were experiencing previously. If the controller is still not working correctly, proceed to the next method.

Updating the Steam Deck firmware is crucial as it addresses potential software or firmware-related issues that may be affecting the controller’s performance. By keeping your device up to date, you maximize the chances of resolving any underlying problems.

Method 6: Get in touch with Steam Support

If none of the previous methods have successfully resolved the Steam Deck controller not working issue, it is advisable to reach out to Steam Support for further assistance. Here’s a more detailed breakdown of this method:

1. Visit the Steam Support Website: Access the Steam Support website through a web browser on your Steam Deck or any other device with internet access. The website provides support and troubleshooting resources for Steam Deck-related issues.
2. Navigate to the Help Topics: On the Steam Support website, navigate to the appropriate help section or topic related to the Steam Deck. Look for a category specific to hardware or controller issues. This will provide access to articles, guides, and frequently asked questions that may help in resolving the problem.
3. Contact Steam Support: If you cannot find a solution through the available resources, contact Steam Support directly. Look for the “Contact Steam Support” or “Submit a Help Request” option. This will typically redirect you to a support ticket system where you can describe the issue in detail and submit your request for assistance.

Provide as much information as possible about the problem, including the specific error messages, steps you have taken to troubleshoot, and any relevant details about your Xbox Cloud Gaming setup and Steam Deck configuration. Steam Support will review your request and provide further guidance and troubleshooting steps tailored to your situation.

By reaching out to Steam Support, you gain access to expert assistance and personalized troubleshooting steps to address the Steam Deck controller not working issue. Their support team is well-equipped to handle such issues and can provide you with the necessary guidance to resolve the problem effectively.

FAQs

1. Can I use a different browser for Xbox Cloud Gaming on the Steam Deck?

   • No, Xbox Cloud Gaming is currently optimized for the Microsoft Edge browser. It is recommended to use Edge for the best compatibility and performance.

2. Will resetting the Steam Deck fix the controller issue?

   • While resetting the Steam Deck can sometimes resolve software-related issues, it should be considered as a last resort. Before resetting, exhaust all other troubleshooting methods and consult the official support channels.

Conclusion

The Xbox Cloud Gaming Steam Deck controller not working issue can be frustrating, but there are several effective solutions available to resolve it. By ensuring the correct software and configurations, disabling conflicting extensions, and staying up to date with Steam Deck firmware updates, users can enhance their gaming experience on the Steam Deck while playing Xbox Cloud Gaming. In case of persisting issues, reaching out to Steam Support can provide further assistance tailored to your specific situation.