PS4 Won’t Turn Off Issue | Fixed by Experts

PS4 Won't Turn Off

Unless you have an issue on your game console, your PS4 should turn off with the click of an option. If the PS4 system won’t turn off despite repetitive attempts, there’s probably a problematic element on your device.

Sometimes it’s a bit tricky to find out exactly what’s causing the PS4 system-turn-off issue on your console. It may be an app, a system issue, or something else. Regardless, there are multiple methods you can try and apply and one of these should likely fix the issue for you.

How to Properly Turn Off the PS4

The first thing you have to learn is about the options in hand to turn off the PS4 system.

Turning your PS4 off completely is recommended if you need to unplug your PS4 and move it elsewhere. Or when the PS4 behaves weirdly without any obvious reason for that. Turning off your PS4 in this case is mandatory to let the whole device take a break from electricity, which eventually will help restore its functionality.

Be noted that when you do this, the console won’t be able to download updates, and all current game sessions will end.

Turning off the PS4 entirely makes you able to see a white light that blinks and then it gets completely off.

With a Controller

turning off PS4 from controller

If you want to turn off the PS4 using your controller, there are two methods to do that:

  • From the Dynamic menu of your game on the home screen, you have to press UP on the option d-pad, which helps you to get the function screen. Then you have to select the Power option from the function screen and select the option “Turn off PS4.”
  • The second method is that you have to press and hold the PS button for at least one second and select the “Turn off PS4” option. You will able to find the option on the display screen of your device. It can help the player to power off their device completely without facing any problem.

turning off the PS4 the right way

It’s just that easy.

Without a Controller

Normally, the best way to turn off a PlayStation 4 is via its controller. However, if your controller dies while the console is on, you’re not out of luck.

You can turn off your PS4 without using a controller, which can be massively convenient if you don’t have access to your controller.

  • Press and hold the same PS4 power button, for approximately seven seconds until you hear two second beeps. If you release the button after the first beep, you’ll put it in Rest Mode. Therefore, continue holding the power button until you hear the system beep a second time.
  • The television screen will display the message: “Preparing to turn off the PS4…” and warn you to not unplug the AC power cord during this process.
  • The power indicator of your PS4 will pulsate in a white color until completely turning off; after the indicator light is gone, it is safe to unplug your AC power cord.

Now, after you have learnt the proper way to turn off the PS4, you have to learn why the PS4 fails to turn off and how to fix that.

Troubleshooting the PS4 not turning off

There are several reasons for why the PS4 won’t turn off. Most of these reasons are software-related issues and they’re easy to fix. Sometimes it’s something related to the hard drive that needs repairing. In some very rare case it’s the CPU that’s failing and must be replaced.

So, let’s start with the easiest and quickest method:

1. Rebuilding the PS4 Database

rebuilding PS4 database from Safe Mode

It is often recommended that you should rebuild the PS4 database every month. But obviously, this is not something every other person can do efficiently.

So, you should always do a PS4 database rebuilding whenever:

  • The PS4 takes long time to start or turn off.
  • The game loading process starts getting slow.
  • You start facing disc drive issues i.e., not reading a disc.
  • Game navigation gets slow on the menu.
  • Stuttering game issues particularly during cut-scenes.
  • Issues with accessing DLC.
  • Having trouble installing add-on contents, especially when there is free space.
  • Corrupted files and random crashing in extreme cases.

The Process Steps

In order to rebuild the PS4 database, follow the steps listed below:

  • Turn off PS4 using the power button on the front of the device.
  • Hold the power button down and wait until two beeps. This process usually takes seven seconds.
  • Connect PS4’s Dual Shock controller to the console with some USB cable.
  • From the Safe Side menu, choose option five, ‘Rebuild Database’.
  • This process can take several hours so don’t turn the console off during this entire process.
  • The screen may turn black too which is completely normal, so don’t panic.

That should hopefully fix the issue of PS4 not turning off. If that doesn’t for any reason, try the following harder method.

2. Free Up Space on the PS4 HDD

free up space on PS4 HDD

A full PS4 hard drive may not seem like a big deal, but all those files can reduce the amount of functional space your console needs to work. A good rule of thumb is to leave at least 10 percent of the PS4 hard drive unused, which allows for virtual memory and fragmentation.

Problems of a Full PS4 Hard Drive

A hard drive that’s too full can slow down your PS4 system, causing freezes and crashes (read more). Think of it this way — if you have a storage trunk that’s jam-packed with stuff, taking up every available inch of space, it’ll make it harder, and take longer, for you to find what you’re looking for. The same principle applies here. Your PS4 console also needs a certain portion of the hard drive kept free to act as virtual memory, where it stores data while the RAM clears. Memory-intensive operations can cause the PS4 to freeze if there is not enough virtual memory space left to act as an overflow. It can also result in the PS4 not turning off.

Clear the Clutter

Games tend to take a lot of space on your PlayStation 4’s hard drive. If your PS4 is getting close to capacity limit, you may need to remove older games you are no longer interested in playing to make room for new games. That will mitigate the burden on the PS4 system and help it function smoother and faster.

Extra Storage

If you simply cannot bear to part with the tens of AAA titles, thousands of photos and hundreds of hours of video on your PS4 system, consider getting additional storage space for your PS4.

This is possible by either upgrading the PS4 internal hard drive with a newer bigger drive, or just add an external storage device.

External drives are available in sizes ranging from GB to TB, offering more than enough space to move your files and free up your PS4 hard drive. You can use maximum an 8tb of external storage capacity, and the same goes with the internal storage. For more details, please read about the maximum hard drive size for PS4.

3. Initializing the PS4

Initialize the PS4
Initializing the PlayStation 4 is a fairly straightforward process. Usually, this is a last-resort effort to ensure the functionality of the system. Be sure to back up any save data you may have before starting the reset process. Initializing the PS4 will erase all of your data from the system, so doing this process without backing up your save data will cause you to start from scratch. Luckily, PS Plus subscribers can upload saves to the cloud, so backing up save data should be a non-issue if you’re a member.

4. Defective Power Switch

If the PS4 never responds to the power button or always restarts when the power button is held down, the button may be defective. A defective PS4 power switch could be a costly repair, and may not be economically feasible.


There are several reasons why the Ps4 won’t turn off. Sometimes it’s a rare hardware defect that only a technician can fix. In most cases it’s something related to the hard drive or corrupted data stored on it. You have to try all possible ways to get the PS4 back to turn off normally. If you fail eventually, the last resort is to take your console to a repair shop.

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