Frozen PS4 Controller Troubleshooting Guide

If you are a PS4 gamer, you might have encountered a frustrating situation where your controller suddenly stops responding or freezes. This can ruin your gaming experience and make you wonder what is wrong with your controller. Fortunately, there are some possible solutions that can help you fix a frozen PS4 controller and get back to your game. In this article, we will explain the common causes of a frozen PS4 controller, and provide you with a step-by-step guide on how to fix it. By following these tips, you can hopefully solve the problem and enjoy your PS4 games without any interruption.

Why Does The PS4 Controller Freeze?

There are several possible reasons why your PS4 controller is frozen. Some of the common causes are:

  • The controller is out of battery or not charged properly.
  • The controller is not paired or synced with the PS4 console.
  • The controller has a faulty or damaged USB port or cable.
  • The controller has a software or firmware issue that needs to be updated or reset.
  • The controller has a hardware issue that needs to be repaired or replaced.

How To Fix A Frozen PS5 Controller?

Here’s how to fix a frozen PS4 controller based on various solutions suggested by reddit users:

  1. Make sure your controller is fully charged and connected to the PS4 console with the official USB cable. You can also use a charging station dock to charge the controller if the USB port is broken.
  2. Reset your controller by using a small, unfolded paper clip (or something similar) to press and hold the reset button on the back of the controller for at least five seconds. Your controller should now have been reset. Connect your controller to the PS4 console using the official USB cable.
  3. Try to rebuild the PS4 database. To do this, you need to enter the safe mode of the PS4 console. To go to safe mode, shut down the console by pressing the power button on the front panel. Wait for the power indicator to blink a few times. Once the console is fully off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another seven seconds later. Connect your controller to the PS4 console using the official USB cable and press the PS button. Select the option “Rebuild Database” and wait for the process to finish.
  4. Remove any device beside the console, such as your phone and printer, and try to be close to the console when playing as your Bluetooth signals might be weak due to some reason.
  5. Try to connect your controller wirily as there might be a problem with your Bluetooth connection.
  6. If the controller still freezes, it might be a hardware issue that needs to be repaired or replaced. You can contact Sony customer support or a local repair shop for assistance.


In conclusion, a frozen PS4 controller can be caused by various factors, such as low battery, faulty USB port, software or firmware issues, or hardware damage. Depending on the cause, there are different solutions that can help fix the problem, such as charging the controller, resetting the controller, updating the firmware, rebuilding the PS4 database, or contacting a repair service. By following these steps, you can hopefully restore your PS4 controller to its normal functioning and enjoy your gaming experience.

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