PS4 Controller is Charging But Not Connecting | Fixed

One of the common issues PS4 users encounter with their PS4 controller is that when the controller is attached to the PS4 via USB, it will charge properly but there’s no connection established with the PS4 system.

The reasons why the PS4 controller is charging but not connecting are somewhat ambiguous to the majority of users. We’ll try here to address this issue and illustrate why this would happen and how to fix it entirely.

Why PS4 Controller is Charging But Not Connecting

Let’s properly understand this situation before finding out the reasons and solutions.

When you connect the PS4 controller’s USB cable to the console and the controller starts charging but fails to establish a connection with the system, it means that the PS4 controller doesn’t have any problem receiving power through the USB connection, but it has a problem transferring data through that connection.

This problem is caused by several reasons that are:

  • The two data pins inside the USB port/connector are malfunctioning/failing, yet the power pin is working properly. As a result, your controller doesn’t have any problem charging, yet it’s not able to connect to the PS4.
  • The PS4 controller’s USB cable is worn out and malfunctioning.
  • The PS4 system can no longer recognize the DualShock-4 controller due to system file conflict/error
  • The PS4 controller is defective and doesn’t send/receive data signals to/from the PS4 system, thus must be replaced.

So, these are the most common reasons why the PS4 controller is charging but not connecting.

Below are suggested solutions to this problem that may help eliminate it.

Fixing Issue: “PS4 Controller is Charging But Not Connecting”

After knowing why the PS4 controller might be charging properly but not connecting, let’s suggest a few fixes for that situation.

But foremost, you need to run a few tests to find out what exactly is causing this trouble.

We need to check the integrity of the USB connection between your PS4 controller and the PS4 console.

For that, you need to simply connect your controller to another PS4 (if possible) and test it there. If that’s not possible, connect it to a PC and check whether it’s recognized there or not.

Also, use another PS4 controller in place of your nonfunctional one. Connect it through the SAME USB cable and see if it works or not. Moreover, try switching the USB ports and see what works for you.

In brief, just run whatever test you like in order to find out what exactly causes this problem. Is it the PS4 USB port? Is it the PS4 controller’s USB cable? or is it the controller itself?

Doing that helps save lots of time investigating the issue in the pursuit of finding where the problem really is.

Once you figure out the main reason, pick the relevant solution to your situation.

1. Clean the USB port and connectors

Dust and debris inside the PS4 USB port or the USB cable’s connector may prevent establishing a good connection between the PS4 controller and the console. So, what you have to do here is to CLEAN the USB port and the USB connector of the PS4 controller’s cable.

Here is a good guide on how to clean the PS4 USB ports the right way. This method also applies to cleaning the PS4 controller’s USB connector.

2. Use a new DATA cable

If you already have found out that the problem is with the USB cable, then don’t seek just any replacement USB cable for your controller.

There are two types of USB cables that can work with a PS4 controller; one is a data cable, which is the best choice and works perfectly with the PS4 controller; and the other is a power/charging cable, like the one you use when charging your Android phone.

A USB data cable is thicker than the other type, and although the power/charging cable MIGHT work sometimes with your PS4 controller, in most cases it won’t.

So, what you have to do here is get a USB data cable for your controller. We recommend PowerA USB Charging Cable for PlayStation 4 which is an officially PS4 licensed product.

3. Power Cycle Your PS4

After making sure that your PS4 controller is actually functional and the USB cable is intact, you have to check your PS4 console.

The very first step here to make is to power-cycle the PS4. It’s just that simple. Why? Well, you can read our article on the benefits of restarting the PS4 system in resolving performance issues.

We strongly recommend that you turn off the PS4, unplug it from the power outlet for 3-5 minutes, then turn it on again. This is the most effective restarting method you can carry out. It’s simply much better than the classical restart process.

4. Hard-reset the PS4 Controller

If rebooting the PS4 hasn’t work to fix your issue, you need to hard reset your PS4 controller.

hard reset PS4 controller

If there’s any functionality issue with the PS4 controller, you should always consider hard resetting it. It will restore the factory settings of the controller and resolves many performance issues within it.

5. Factory Reset Your PS4

There might be a sort of systematic error or data corruption within your PS4 system that hinders a PS4 controller from establishing a connection with the console. The best thing, in this case, is to factory reset your PS4 and reinstall the PS4 system software from scratch.

6. Get a New PS4 Controller

Ok, this is intuitive and it’s the last resort. Once you have tried everything with your controller and it’s still charging but not connecting, it’s time to replace it with a new one.

Conclusion

When the PS4 controller is charging and not connecting, it means mostly there’s a hardware failure occurring in this situation. You need to run several tests in order to figure out what causes this issue. This can help you save the money you may pay for a technician to fix this issue for you. You may end up buying a new controller without even needing to seek the help of a professional.

Note that if you need more details on fixing a PS4 controller that’s not connecting, please visit this article.

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8 Responses

  1. Ivan says:

    When I press the PS button, my controller light turns orange, but it only flashes white and does not sync. As far as I know, the issue is with the cable I’m using (phone charger). Could anyone recommend a cable that works with the controller that I can buy?

    • PlayStation Expert says:

      If your PS4 controller won’t connect, try a different USB cable, in case the original one has failed. You can also reset the PS4 controller by pressing the button on the back of the controller. If your controller still won’t connect to your PS4, you might need to get support from Sony.

  2. Ivan says:

    When I press the PS button when it is connected to the PS4, it glows briefly before stopping. The reset button behind the L2 button has been pressed, but nothing happens. I am unable to access my settings since my controller won’t start.

    • PlayStation Expert says:

      Try a different USB cable if your PS4 controller won’t connect, in case the original one has failed. By pushing the button on the PS4 controller’s back, you may also reset the device. You may require Sony support if your controller still won’t connect to your PS4.

  3. David says:

    I have it plugged into the PS4, and when I press the PS button, it flashes briefly before stopping. I tried the reset button underneath the L2 button, but it didn’t work. I can’t access my settings since I can’t start the controller.

    • PlayStation Expert says:

      So, blindly, find a tack (or something else with a small pointed item) and flip your controller over. There’s a small hole for resetting the controller; insert the tack and hold it for 10-15 seconds. Then, using the charger cable, connect the controller to the system.

      Also, put the PS4 in safe mode and connect the controller to the charging wire. It should function normally during safe mode and then resume once the PS4 has been restarted. Anyway, it worked for me.

      Eventually, check that the micro USB cord you’re using can transfer data. Some micro USB cords simply charge your controller and cannot be used to connect it to your PS4 because they do not transfer data between your controller and console. I’m not sure if the really short cords only charge, but I’m not sure in your instance.

  4. Steve says:

    When I click the PS button, my controller light becomes orange, but it only flashes white and does not sync. As far as I know, the issue is with the cable I’m using (phone charger). Could anyone recommend a cable that works with the controller that I can buy?

    • PlayStation Expert says:

      Your cable appears to simply charge and not carry data. You simply need to go to any cable store and double-check the information to ensure that the cable you’re purchasing does both.

      Or you better find the original cable that came with the PS4, and once you do, it will work right away. This is an even better option if you can go for it. Otherwise, if it’s not possible, try to find a good data cable for your controller.

      This article may help you find the right USB cable for your controller: https://store.gaming.ac/playstation/ps4-controller-usb-cable/

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