PS4 Controller is Charging But Not Connecting | Fixed

One of the common issues PS4 users encounter with their DualShock-4 controller is that it sometimes would charge properly without any sort of problem, but, on the other hand, it won’t connect to the PS4. The reasons for why the PS4 controller is charging but not connecting are somewhat ambiguous to the majority of users. We’ll try here to address this issue and illustrate why this would happen and how to fix it entirely.

Why PS4 Controller is Charging But Not Connecting

Before discussing why the PS4 controller is charging but not connecting, we need to know what that situation really indicates. It indicates that the PS4 controller doesn’t have any problem receiving power through the USB connection, but it has a problem transferring data through that connection, or maybe through the Bluetooth connection as well, or even both.

This situation is caused by several reasons that are:

  • The two data pins inside the USB port/connector are malfunctioning/failing, yet the power pin is working properly. As a result, your controller doesn’t have any problem to charge, yet it’s not able to connect to the PS4.
  • If you’re trying to connect your PS4 controller through Bluetooth, there might be a sort of failure in that type of connection. Either the PS4 Bluetooth has suddenly stopped working, or your controller’s Bluetooth device is defective.
  • The PS4 system can no longer recognize the DualShock-4 controller due to system file conflict/error
  • The PS4 controller is defective and doesn’t send/receive data signals to/from the PS4 system, thus must be replaced.

So, these are the most common reasons why the PS4 controller is charging but not connecting.

Below are suggested solutions to this problem that may help eliminate it.

Fixing Issue: “PS4 Controller is Charging But Not Connecting”

After knowing why the PS4 controller might be charging properly but not connecting, let’s suggest a few fixes for that situation.

But before that, we need to know the main suspect of this whole issue—Is it the PS4 controller or the PS4 USB/Bluetooth connection.

To figure that out, you need to simply connect your DualShock-4 controller to another PS4 (if possible) and test it there. If that’s not possible, connect it to a PC and check whether it’s recognized there or not.

Additionally, it’s very helpful in the process of troubleshooting this issue to test another DualShock-4 controller on your PS4 and see whether it works well or not.

Doing these two steps can help save lots of time investigating the issue in the pursuit of finding where the problem really is.

If that’s not possible in your case, implement the methods below until you fix your issue and get the PS4 controller connecting again normally.

1. Restart the PS4

The very first thing you should have tried before troubleshooting any issue with the PS4 is to restart it. It’s just that simple. Why? Well, you can read our article on the benefits of restarting the PS4 system in resolving performance issues.

We strongly recommend that you turn off the PS4, unplug it from the power outlet for 2-3 minutes, then turn it on again. This is the most effective restarting method you can carry out. It’s simply much better than the classical restart process.

That simple method can be the fix for any issue you have with the Bluetooth connection on your PS4.

2. Hard-reset the PS4 Controller

If rebooting the PS4 hasn’t work to fix your issue, you need to hard reset your PS4 controller.

hard reset PS4 controller

If there’s any functionality issue with the PS4 controller, you should always consider to hard reset it. It will restore the factory settings of the controller and resolves many performance issues within it.

3. Fix the USB connection

If the above methods are of no avail for you, you have at this point to check the health of the USB connection between the controller and the PS4.

PS4 controller USB cable

Make sure the USB cable is not damaged. If you see any kind of wear or crack on it, just replace it.

Verify also that the USB connector and PS4 USB port both are clean and have no dust or any sort of debris inside.

You can read more on maintaining PS4 USB connection in our article: PS4 USB Ports Not Working, where we offer some valuable tips on how to revive the USB connection between peripherals and PS4 USB ports.

4. Test the PS4 Bluetooth connection

If the controllers does connect to PS4 via USB but it won’t via Bluetooth, this requires that you check whether there’s a problem in the Bluetooth connection in the PS4 or the controller.

PS4 Bluetooth

Try to connect another Bluetooth device to the PS4, such as a headset and see whether it works or not.

You can also try connecting your smartphone to your PS4 via Bluetooth.

In a nutshell, just do whatever you can to figure out what device is causing the problem to make it easy to fix.

Once you figure out that it’s the PS4 Bluetooth connection, you can do nothing on your own but restart the PS4. If it doesn’t resolve the issue, you need to take your PS4 to a repair shop.

If you find out that the PS4 controller Bluetooth is not working, it’s time to consider a new replacement.

5. Get a New PS4 Controller

Ok, this is intuitive and it’s the last resort. Once you have tried everything with your controller and it’s still charging but not connecting, it’s time to replace it with a new one.


When the PS4 controller is charging and not connecting, it means there’s a hardware failure occurring in this situation. You need to run several tests in order to figure out what causes this issue. This can help you save the money you may pay for a technician to fix this issue for you. You may end up buying a new controller without even needing to seek the help of a professional.

Note that if you need more details on fixing a PS4 controller that’s not connecting, please visit this article.

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