How to Fix PS5 Error Code (NW-102636-8)

by PlayStation Expert · 16/09/2023

If you are experiencing the PS5 error code (NW-102636-8), it means that your connection to the PlayStation Network (PSN) has timed out. This can prevent you from accessing online features, such as multiplayer games, streaming services, and the PlayStation Store. In this article, we will show you some possible solutions to fix this error and enjoy your PS5 online.

Check the PSN Status

The first thing you should do is check the PSN status page to see if there are any ongoing issues with the network. Sometimes, PSN may undergo maintenance or face unexpected outages that can affect your connection. If you see any red icons or alerts on the page, it means that some services are not working properly. In that case, you will have to wait until Sony fixes the problem and restores the network.

Restart Your Modem/Router

Another possible cause of the error is a problem with your modem/router. Sometimes, these devices may malfunction or lose connection due to various reasons. To fix this, you can try restarting your modem/router by following these steps:

Turn off your PS5 and unplug it from the power source.
Turn off your modem/router and unplug it from the power source.
Wait for at least 5 minutes before plugging them back in.
Turn on your modem/router and wait for it to establish a connection.
Turn on your PS5 and try connecting to PSN again.

Move Your PS5 Closer to Your Router

If you are using a wireless connection (Wi-Fi), you may experience the error due to a weak or unstable signal. This can happen if your PS5 is too far from your router or if there are any obstacles or interferences between them. To improve your signal strength, you can try moving your PS5 closer to your router or removing any objects that may block the signal. You can also try changing the Wi-Fi channel on your router settings to avoid any congestion or interference from other devices.

Use a Wired Connection

Another way to improve your connection quality and avoid the error is to use a wired connection instead of Wi-Fi. A wired connection (Ethernet) is more stable and reliable than a wireless one, as it does not depend on signal strength or interference. To use a wired connection, you will need an Ethernet cable that connects your PS5 to your router. You can also use a powerline adapter if your router is too far from your PS5. A powerline adapter uses your electrical wiring to transmit data between devices.

Update Your System Software

Sometimes, the error may occur due to an outdated system software on your PS5. Sony regularly releases system software updates that improve the performance and stability of your console and fix any bugs or errors. To update your system software, you can follow these steps:

Go to Settings > System > System Software > System Software Update and Settings > Update System Software.
Select Update Using Internet and follow the on-screen instructions to download and install the latest update.
If you cannot connect to the internet, you can also update using a USB drive. You will need a USB drive with at least 1 GB of free space and formatted as FAT32 or exFAT. You will also need a computer with an internet connection.
On your computer, go to the PlayStation website and download the latest update file for PS5.
Create a folder named “PS5” on your USB drive and inside that folder, create another folder named “UPDATE”.
Copy the update file into the “UPDATE” folder and rename it as “PS5UPDATE.PUP”.
Safely eject your USB drive from your computer and plug it into your PS5.
Go to Settings > System > System Software > System Software Update and Settings > Update System Software.
Select Update from USB Storage Device and follow the on-screen instructions to install the update.

Contact PlayStation Support

If none of the above solutions work for you, you may have a more serious problem with your PS5 or your network. In that case, you should contact PlayStation support for further assistance. You can chat with an agent online or call them by phone. You will need to provide them with some information about your PS5, such as the serial number, model number, and error code. You may also need to perform some troubleshooting steps with them to identify and resolve the issue.

Conclusion

The PS5 error code (NW-102636-8) is a common error that occurs when your connection to PSN has timed out. This can prevent you from accessing online features on your console. To fix this error, you can try checking the PSN status, restarting your modem/router, moving your PS5 closer to your router, using a wired connection, updating your system software, or contacting PlayStation support. We hope this article has helped you fix the error and enjoy your PS5 online.

Frequently Asked Questions

What does the PS5 error code (NW-102636-8) mean?

The PS5 error code (NW-102636-8) means that your connection to PSN has timed out. This can prevent you from accessing online features, such as multiplayer games, streaming services, and the PlayStation Store.

How do I fix the PS5 error code (NW-102636-8)?

To fix the PS5 error code (NW-102636-8), you can try checking the PSN status, restarting your modem/router, moving your PS5 closer to your router, using a wired connection, updating your system software, or contacting PlayStation support.

How do I check the PSN status?

To check the PSN status, you can visit the PSN status page on your browser or on your PS5. You can also follow the official PlayStation Twitter account for any updates or announcements.

How do I update my system software?

To update your system software, you can go to Settings > System > System Software > System Software Update and Settings > Update System Software. You can choose to update using the internet or using a USB drive. You will need to download the latest update file from the PlayStation website and copy it to your USB drive in a specific folder structure. You can find more details on how to update your system software in this article.

How do I contact PlayStation support?

To contact PlayStation support, you can visit the PlayStation support website and choose your region and language. You can chat with an agent online or call them by phone. You will need to provide them with some information about your PS5, such as the serial number, model number, and error code. You may also need to perform some troubleshooting steps with them to identify and resolve the issue.