How to Fix PS5 Not Connecting to Internet

The PlayStation 5 (PS5) is more than just a gaming console; it’s a gateway to a world of online gaming, downloadable content, and software updates. However, when your PS5 refuses to connect to the internet, it can be a frustrating experience. But fear not, as we’re here to guide you through the process of troubleshooting and fixing this issue.

Identifying the Problem

Before diving into solutions, it’s crucial to understand why your PS5 might not be connecting to Wi-Fi. Here are some common reasons:

  1. Wireless Internet Issues: Sometimes, the problem lies with your wireless internet connection itself.
  2. PlayStation Network (PSN) Outage: If the PSN servers are down, you won’t be able to connect to online features.
  3. Connection Timeout: Your PS5 may fail to connect if there’s a timeout issue between your console and the server.

Troubleshooting Steps

Now that we’ve identified potential causes, let’s explore the steps to fix these issues:

  1. Double-Check Network Settings: Verify that your Wi-Fi network name and password are correct. If you’ve changed them, ensure they match the settings on your router.
  2. Run Network Connection Test: Navigate to Settings > Network > Connection Status > Test Internet Connection. This will diagnose any connectivity issues and provide insights into the problem.
  3. Adjust Console Placement: Move your PS5 closer to the router to strengthen the Wi-Fi signal. Sometimes, distance can hinder connectivity.
  4. Restart PS5: Press the PS button on your controller, select the power icon, and then choose Restart PS5. This will clear any temporary glitches and attempt to reconnect to Wi-Fi.
  5. Restart Router: Power cycle your router by turning it off, waiting for 30 seconds, and then turning it back on. This simple step often resolves connectivity issues.
  6. Factory Reset PS5: As a last resort, you may need to factory reset your PS5. This will erase all data, so ensure you’ve backed up your files beforehand. Follow these steps:
    • Back up your data using either PlayStation Plus cloud storage or an external drive.
    • Navigate to Settings > System > Reset Options > Reset your console.
    • Select Reset to initiate the factory reset process.

Useful User Experiences

Experience #1

What I found is that for me it’s a DHCP issue. I assume it incorrectly tries to assign an IP address to my PS5 that is already in use by one of my other devices.

So what I do when this happens is I manually assign an IP address to the PS5 inside my router’s IP range which fixes the issue, so maybe it’s worth a try.

Experience #2

My ISP finally admitted that it was a routing problem on their side. It is now fixed.

Experience #3

If ethernet, try different wired ethernet cable, and check PS5 network settings to make sure it is using wired LAN connection.

If Wifi:

  • PS5 is at a Wifi dead zone or bad signal, Move PS5 higher above PS4 or closer to router.
  • Router or access point may limit the max number of connection. Some router have settings to increase max number of connected wireless clients.
  • Some router have mac address filtering blocking PS5 from wireless connection, possibly from someone else controlling router.

Experience #4

Eventually, I figured out that my internet provider had blocked my internet because I was using an app called Streamio to watch a show that had copyrights from NBC (probably “Law and Order”). I contacted my internet provider, acknowledged the issue, and the provider removed the block. After that, the PS5 started working again. So, the problem was that the internet provider had blocked my internet access because of copyright issues with the app I was using to watch a show.

Experience #5

Not sure if it’s a coincidence but I had this exact same problem and I had a Switch on next to my PS5. As soon as I turned my switch off my PS5 connected again.

Experience #6

On your PS5. Choose your Wi-Fi connection under setup internet connection. Go down to DNS. Enter your DNS manually. Save.

Experience #7

The issue was very strange until the connection test returned a DNS error. I went into my router and changed the outside DNS servers from my ISP (Cox cable in the USA) to Google’s public DNS.

It worked immediately.

Experience #8

I reset my router by pressing the button on it, then delete Wi-Fi connection and then select your Wi-Fi again with password word… this definitely worked on my console.

Experience #9

If anyone is still having connection issues, Here are some of the working solutions that some claimed worked for them if you get the error message “your internet service provider or your router might be preventing your PS5 from connecting to the internet. make sure you can connect to the internet via the same network as your PS5 by testing the connection using your computer or mobile device”:

  • Change the network from “5GHz” to “2GHz” or vice versa from being on “automatic”. This is found in the network setting, after pressing the start button on your controller when you choose your network.
  • Restart your router or modem
  • Rename and change your router name and password
  • Manually give it an available IP address, DNS, and subnet mask
  • Call the Internet Service Provider as they can block the traffic to your PS5
  • Disconnect a few devices by “forgetting” the network, connect your PS5, and then reconnect the devices. Could be a router device limit
  • Log into your router device or ISP website to see what devices are connected. Then remove your PS5 device connection manually, and sign into the network again on the PS5
  • Log into your router device or ISP and make sure only that ONE PS5 is connected. Mine showed I had 2 PS5s connected when I only had one. This probably messed with the DHCP but worked after disconnecting both and reconnecting my PS5 again
  • “Forget” all of your networks and reconnect to your Wi-Fi again
  • Some work after a day of waiting

Experience #9

Basically, mine just needed to change the DNS server because it timed out, i just changed DNS automatic to manual then put in primary DNS to and secondary DNS to

Experience #10

Forget your wifi provider then restart ps5, reconnect to Wi-Fi with password . Worked for me

Experience #11

I forgot both WiFi and LAN network, and manually set up a static IP for my PS5 on LAN. Works just fine now.

Experience #12

I had a problem with my PS5, but I fixed it. My system needed a software update, but I couldn’t connect to Wi-Fi to do it. So, I used safe mode and a USB stick. You can find the method on the PlayStation website. Just download the update to your PC, transfer it to a USB, then install it on the PS5 through safe mode. That should solve the problem.

Experience #13

I fixed it by going into my router settings using the Spectrum app, turning off the security shield, disconnecting the PS5 from the Wi-Fi in PS5 settings, and removing the PS5 from the network on the router. Now it works.

Experience #14

I restarted the setting and it connected you might have to log back in but other than that it worked

Experience #15

Delete a game, it worked for me after I did that… I know it’s stupid but yeah ..

Experience #16

For anyone struggling with this, I had the same issue and I noticed that my Xbox and PlayStation were too close together and the Xbox’s connection was more powerful. Once I moved them further apart it never had a problem

Experience #17

Go into the connect to Wi-Fi settings, and forget whatever wi-fi connection you’re using. Then, go in and re-enter the password, set up the Wi-Fi connection from scratch and try reconnecting. This worked for me for some odd reason

Experience #18

try turning “connect to internet” in network settings on and then off a few times. Fixed mine for now…

Experience #19

only way I’ve found it fix it is to forget the wi-fi that you use when you go to connect then it works.

Experience #20

I saw the post on having a Nintendo switch next to it, turned my switch off and set the Wi-Fi from 2.4 to 5 and then automatic at the end, the Wi-Fi started working after 2 weeks of not working… Crazy if it was the Nintendo switch

Experience #21

I was able to solve my PS5 issues just now by renaming my 2.5Ghz and 5Ghz router connections and then deliberately picking the 5Ghz connecting point for Wi-Fi from the PS5 – and it worked! PS5 liked 5Ghz.

Experience #22

If you have your bandwidth set to 5GHz, forget you registered network, set it back to 2.4GHz then reconnect

Experience #23

You have to forget your network and do password again! worked on mine.

Experience #24

What I did was go to the screen where all the networks are listed, then I selected the options for all the “registered networks” and chose to forget them. After that, I scanned for networks again until I found mine, entered the password, and connected. It worked on the first try as if nothing had happened.

Experience #25

I had this and nothing worked except setting up the WiFi connection with manual settings for IP address, netmask, DNS and gateway

Experience #26

I first had to change my network from using a hidden SSID in my routers settings and all of the sudden now my PS5 connects.

Experience #27

I’ve set the IP of the PS5 to fix-IP on my router. That solved the problem.

Experience #28

I just changed the Wi-Fi password and restarted it. I’m not sure if changing the password did anything, but if you haven’t tried it yet, forget your current Wi-Fi network, restart your modem/router, and reconnect. Changing the internet channel you’re on might also help.


In conclusion, troubleshooting a PS5 that won’t connect to the internet involves a series of steps ranging from simple adjustments to more drastic measures like a factory reset. By following these guidelines, you can quickly diagnose and resolve connectivity issues, ensuring that you’re back online and ready to enjoy all the features and benefits that the PS5 has to offer. Remember to stay patient and methodical throughout the process, and don’t hesitate to seek further assistance if needed.

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