PS4 Error Code (SU-30746-0) | Fixed by Experts
One of our readers complained of Error Code (SU-30746-0) on his PS4 screen when trying to install a new update of a game on his console. He said:
Hi, my PS4 Slim started up fine and I selected a game. When I did that it asked me to update so I did and it was pretty quick. I looked up after a while thinking it was restarting but it didn’t turn back on after the update so I turned it on myself. When it turned on the screen read “system software update” and “an error has occurred. (SU-30746-0).” I tried to press enter and back using the X and O buttons but nothing happened it was stuck. Every time I restart it this message is there and my screen is frozen. Is there a way to fix this?
In this article, we will address this error in depth and walk you through some solutions to this problem so that you can get your PS4 up to date and back online.
What Does PS4 error SU-30746-0 Mean?
PS4 Error SU-30746-0 means that the PS4 system software update process has failed and that you have to resolve the actual cause of this failure in order to update your console flawlessly.
The traditional system update feature in the PS4 settings menu usually fails to proceed when this error occurs, no matter how many times you try.
PS4 Error SU-30746-0 often happens because of an abrupt interruption of the internet connection while updating the software. In other cases, it can be due to unsuccessful processing of the update file due to file corruption/damage. Read the section below for more causes of this error.
Main Causes Of PlayStation 4 Error SU-30746-0
PS4 error SU-30746-0 can have a number of causes, but the most common one is that your PS4 firmware is too old and not supported by Sony anymore for offline use. If this is your case, you will get that error code when trying to update your PS4 system software, as you can see below:
This error can be also because of a failing/degrading PS4 hard drive, as when the PS4 hard drive becomes old, it begins to generate errors and some processes won’t be fulfilled properly on it.
Another possible cause for this error is if your PS4 was turned off suddenly during the system software update process or it was hit by a power surge during that process.
Lastly, if you haven’t properly downloaded the PS4 system software update and you got your update file corrupted, or your internet connection was interrupted while updating the system software, PS4 Error SU-30746-0 may occur.
How to Fix the SU-30746-0 Error Code?
Now that you know what PS4 error SU-30746-0 is and some of its main causes, let’s get into how you can fix it so that you can update your PS4 flawlessly!
Here are some solutions to PS4 error SU-30746-0:
Solution #01: Turn off your PS4 and Internet router then try again.
The very first thing you have to do in order to fix any technical issue with PS4 is to turn it off and let it “rest”. You have to do the same with your internet router/modem in order to guarantee a better performance once you turn it on again.
We recommend that because any electrical device really needs time to “rest” in order to “refresh” its performance. So, keep your PS4 and router off for a few minutes (We suggest 5 minutes) then turn them on again.
Once you turn them on, try the update/download process again, and see if that has resolved your issue or not.
Note that in order to turn off your PS4, you can simply press the power button and hold it for around 10 seconds, and it will turn off.
Solution #02: Use a Wired Internet Connection
There might be a problem with your WiFi signals that makes the PS4 connection to the internet unstable/unreliable, and as a result, the PS4 software update process may fail or files may not download properly, thus PS4 Error SU-30746-0 may occur.
Connecting your PS4 through a LAN cable can resolve this issue and ensure a stable and consistent internet connection for your PS4.
Solution #03: Make Sure Your PS4 Hard Drive Is Performing Well
If your PS4 hard drive is not working properly, you will definitely face various technical issues with PS4 including error SU-30746-0. So, make sure that your PS4 hard drive is in good health and working well.
Usually, there are obvious symptoms of PS4 hard drive failure/degradation through which you can suspect it as the actual cause of Error SU-30746-0.
You may want to learn how to format the PS4 internal HDD in order to restore its original performance and fix its errors.
You can pull out the PS4 hard drive and connect it to a PC/Mac and use a program like “Disk Utility” on Mac or “Disk Checker” on Windows to check the performance of your PS4 hard drive and fix any errors if there are any.
Solution #04: Restart Your PS4 From Safe Mode
One of the most effective solutions to PS4 error SU-30746-0 is restarting your console from Safe Mode.
All you need to do is to enter the Safe Mode and pick the “Restart PS4” option from the Safe Mode Menu.
Here’s how to do that:
- Turn off your PS4 completely.
- Press and hold the PS4 power button for almost 8 seconds until you hear the second beep. Once heard, release the power button and let your console enter the Safe Mode. It’s that black screen with a list of a few options in white font.
- Connect your PS4 controller to the console via a USB cable and pair it by pressing the PS button.
- Select “Restart PS4” and press the X button in order to restart your PS4.
- If the PS4 system loads up normally, there are good chances that the problem has been resolved and you are able now to update the PS4 system software without any issue.
Solution #05: Update Your PS4 From Safe Mode
If PS4 error SU-30746-0 is still there, you can try updating your PS4 from Safe Mode.
You may get PS4 Error SU-30746-0 without a message if your PS4 is running an old firmware version of the system software. So, it is recommended to update your PS system software to the latest version.
Updating PS4 system software is a very simple process and you can do it by going to PS4 settings and then selecting “System Software Update”. But if that’s not possible, you can do it via Safe Mode.
In order to do that, you need a USB storage device with at least 400MB of free space on it and the PS4 update file which you can download from Sony’s official website.
Once you have those two things, follow these steps to update PS4 system software from Safe Mode:
- Plug your USB drive into PS4
- Go to Settings > System Software Update and select “Update via External Storage Device”
- PS4 will now look for the PS4 update file on the connected USB drive. Once it finds it, it will start installing the update.
After the update is installed, the PS4 will restart automatically.
Solution #06: Rebuild PS4 Database Via Safe Mode
If you are still getting PS4 error SU-30746-0, you can try rebuilding PS4 database.
When you rebuild the PS4 database, it basically scans your PS4 hard drive and creates a new database of all the content present on the hard drive. This process can fix various technical issues with PS4 including PS4 error SU-30746-0.
In order to rebuild the PS4 database, you need to follow these steps:
- Start the PS4 in Safe Mode (as illustrated in Solution #04)
- Go to “Rebuild Database” option and press X to select it
- The PS4 will now start scanning your hard drive and creating a new database. This process can take some time so be patient.
After the PS4 database is rebuilt, the PS4 will restart automatically.
Solution #07: Restore the PS4 to default settings in Safe Mode
If PS4 error SU-30746-0 is still not resolved, you can try restoring default PS4 settings.
When you restore PS4 to default settings, all the custom PS4 settings are reset to their default values and all the third-party apps/services are also uninstalled.
You can restore PS4 to default settings by following these steps:
- Start the PS4 in Safe Mode (as illustrated in Solution #04)
- Go to “Restore Default Settings” option and press X to select it
- PS will now start restoring default settings.
After the PS4 is restored to default settings, The PS4 will restart automatically.
Solution #08: Initialize PS4 Via Safe Mode
If you are still getting PS4 error SU-30746-0, you can try initializing PS4.
When you initialize PS4, it basically restores PS4 to its factory settings. All your saved data, games, apps, etc. will be deleted in the process but it can fix various technical issues with PS4 including PS4 error SU-30746-0.
In order to initialize PS4, you need to follow these steps:
- Start PS4 in Safe Mode (as mentioned in Solution #04)
- Go to “Initialize PS4” option and press X to select it
- PS will now start the initialization process. This process can take some time so be patient.
After PS4 is initialized, you can set it up again from scratch, and hopefully, PS4 error SU-30746-0 will be fixed.
Avoid PS4 Error Code (SU-30746-0) In the Future
In order to avoid encountering PS4 Error (SU-30746-0) in the future, you need to take the following precautions:
- Make sure that your PS4 power cord doesn’t have any kind of wear or damage. Just verify it’s working properly.
- Check if the power outlet to which you connect your PS4 power cord is sound. Check also the power strip.
- Don’t update the PS4 system software in the future via the internet, you might have an unreliable internet connection that might have caused this issue. Always do offline updates using a USB flash drive.
- If you have found out that what caused that issue is the malfunctioning PS4 hard drive, consider upgrading it to an SSD which is more reliable and durable.
If you are seeing PS4 Error SU-30746-0, it means that the system is unable to find the correct update file in order to update the console. Note that a “correct update file” also means a “genuine” file that has been properly downloaded.
PS4 users may experience PS4 Error SU-30746-0 when the PS4’s firmware is older than the firmware currently allowed by Sony for offline use. Therefore, the only solution for that is to update the PS4 system software to the latest version available.
There is no explanatory error message for this code, which may perplex some users on what exactly the problem is.
PS4 error SU-30746-0 is a very common error and there can be various reasons behind it. But you can try the solutions mentioned in this article to fix it. Good luck!
If nothing works, you should contact Sony support for further assistance.
What is PS4 Error SU-30746-0?
PS4 Error SU-30746-0 indicates that the PS4 system update process has failed. This is because either of a very old system software update installed or an error processing the update file.
Why the PS4 System Update Has Failed?
When the PS4 system update process fails, you usually get Error Code SU-30746-0. Check your internet connection and the performance of your hard drive, as they are some of the reasons for this error.
How to fix PS4 Error SU-30746-0?
There are several solutions to error SU-30746-0, including repairing the PS4 HDD, connecting wiredly to the PS4 instead of wirelessly, and initializing the PS4 and restore it to its factory settings.