PS4 Error Code (WS-37337-3) | Fixed by Experts
If you are experiencing PSN Error WS-37337-3, then your PlayStation account has been banned. The Playstation Network suspension will prevent you from accessing the PlayStation Network and playing games or purchasing digital content on your PS4/PS5. In this article, we will show you how to fix this error permanently and regain access to your PSN account.
Explaining PSN Error Code (WS-37337-3)
This PSN error code (WS-37337-3) is received when your account has been banned or suspended by Sony. The main reason for this ban is due to a violation of PlayStation’s Terms of Service. When you violate any of PlayStation’s policies, your account gets automatically banned from the PSN.
You’ll get an on-screen text message saying:”This account’s access to the PlayStation Network has been temporarily suspended due to policy violations. Check your email inbox for a message with more details. Also refer to the PlayStation Network Terms of Service and User Agreement. (WS-37337-3)”
(Note: Check the spam folder in case you’ve not received this email message in your Inbox.)
A banned or suspended PSN account is unable to access or use the PlayStation Network’s products and services. Thus, you won’t be able to play/download games, buy products on the PS Store, or access any other digital stuff you paid for.
The length of the suspension is dependent on the seriousness of the offense, so check your email to find out. Sony sends you an email notifying you of your account suspension and the expected period for its removal.
Main Causes of (WS-37337-3) Error Code On PS4 and PS5
You need to learn first why PSN Error (WS-37337-3) occurs on your console in the first place before trying to find out a fix for it. This helps you be more aware of the situation and more cautious in the future to maintain a safe account.
The main causes of PSN Error (WS-37337-3) are:
1. Violation of PlayStation Network ToS (Terms of Service) or CoC (Code of Conduct)
When you create a PSN account, you agree to PlayStation’s Terms of Service. These are the rules and regulations that every PSN user must follow.
Violations of the ToS are handled very seriously, and even inadvertent violations might result in a temporary or permanent account ban.
Some examples of common TOS violations are given below:
- using a PSN account to engage in illegal activity
- sharing PSN account login details with others
- creating multiple PSN accounts
- purchasing products from unauthorized stores or resellers
If you have violated any of PSN Terms of Service, then you will most likely receive PSN Error (WS-37337-3).
If you think you have not violated any of the terms and conditions, then you can appeal to Sony for review.
PlayStation Network’s ToS also include the PSN Community Code of Conduct (CoC) that every PSN user must follow.
The included CoC is a set of guidelines that PlayStation users must follow when using PSN’s online features and services, such as the PlayStation Forums, Communities, and Messaging.
Some examples of the violation of the CoC are given below:
- sending spam, abusive, or threatening messages on PSN
- posting inappropriate content on PlayStation Communities
If you have violated any of the Community Code of Conduct, then you will most likely receive PSN Error (WS-37337-3).
If you think you have not violated any of the guidelines, then you can appeal to Sony for review by contacting the PlayStation Support team.
2. PSN Maintenance and Outage
Sometimes PSN’s servers go down due to maintenance or unexpected technical issues, and PSN Error (WS-37337-3) occurs as a result of a mistake by Sony. It may also occur due to a connection error from your end. Yes, this is very unlikely to happen, but it’s still one of the possibilities.
When this happens, all PSN users are unable to access PSN’s products and services., and some of them may get a message with an error code number (WS-37337-3).
You can check the PlayStation’s Network Service Status page to find out if the PSN is down in your country/region or not.
3. PSN Account Hacking
If your PSN account has been hacked, it means that someone has gained unauthorized access to your account and is using it for their own purposes.
Hacked accounts are usually used to send spam messages, post inappropriate content, or engage in other malicious activity.
If your PSN account has been hacked, you will most likely receive PSN Error (WS-37337-3).
You can check PlayStation’s Account & Security page to find out more about PSN account hacking and how to protect your account.
4. Payment Failure Due to Bank Issues
Your PlayStation account may be temporarily suspended if you have an outstanding payment that has not been completed. Sony does not accept late payments for transactions or subscriptions.
If you have an outstanding or pending payment, you will receive PSN Error (WS-37337-3).
You can check PlayStation’s Billing & Payments FAQ page to find out more about this error and how to fix it.
5. Sony Suspects Unusual Behavior on Your PSN Account
If Sony suspects that your PSN account is being used for unusual or fraudulent activity, they may temporarily suspend your account.
Some examples of unusual or fraudulent activity are given below:
If Sony suspects that you are engaging in any of the above activities, you will most likely receive PSN Error (WS-37337-3).
You can check PlayStation’s Account & Security page to find out more about this error and how to fix it.
So, these are the most common reasons for PSN errors (WS-37337-3). Now that you know the reasons, let’s move on to the solutions.
Fixing PSN Error Code (WS-37337-3)
There are a few things you can do to fix PSN Error (WS-37337-3).
1. Find Out the Actual Reason
The very first thing you should do when you receive PSN Error (WS-37337-3) is to find out what has caused it in the first place.
You should already have received an email message from Sony explaining the situation and why your account has been banned/suspended.
If you have not received an email from Sony, you can check PlayStation’s Account & Security page for more details on your case and how to resolve your issues related to Error (WS-37337-3).
Once you know the reason for your PSN account ban/suspension, you can take the necessary steps to fix it.
For example, if your PSN account has been banned/suspended for violating PlayStation’s Community Code of Conduct, you will need to appeal to Sony for review.
If your PSN account has been hacked, you will need to change your password and take other security measures to protect your account.
Lastly, if you find out that the actual reason is an unauthorized payment, you have to immediately contact Sony and notify them of the case before requesting a refund.
2. Resolve Payment Method Issues
If your PSN account has been temporarily suspended due to payment method issues, you will need to update your payment information and resolve the outstanding balance on your account. It’s usually a temporary account suspension that can be restored once the reason is resolved.
You can check PlayStation’s Payment and Billing Support page to find out more about this error and how to fix it.
Once you have updated your payment information and resolved the outstanding balance on your account, your PSN account will be reinstated and you will be able to access PlayStation Network again.
3. Login to your PSN Account On another device
If you are still seeing Error (WS-37337-3) error message after taking the above steps, it is possible that you have a console ban issue which means that your PSN account has been banned/suspended only on your console.
In this case, you will need to log into your PSN account on another PlayStation device, whether it’s a PS4 console or PS5, or you can use your mobile device for this purpose to check if your account is still banned/suspended.
If you are able to log in to your PSN account on another device, it means that your PSN account can be reinstated and you will be able to access PlayStation Network again if you just log out of your main PS4 account and sign back in.
However, if you are still unable to log in to your PSN account on another device, it is possible that your PSN account has been permanently banned/suspended and you will need to contact Sony customer support for further assistance.
4. Contact the PlayStation Support Team
If you have tried all of the above steps and you are still unable to fix PSN Error (WS-37337-3), it is possible that your PSN account has been permanently banned/suspended.
In this case, and if you believe you don’t deserve it, you will need to contact Sony customer support for further assistance. You can contact them on Facebook or Twitter as well.
Once you do that, the Sony representative will be able to help you further with your PSN account issue and lift the suspension/ban if they verify that it’s worth it.
Moreover, if you believe that your PSN account has been banned for no reason, please check this post for additional information.
What If Nothing Works?
In serious cases, if you have tried all of the above steps and PSN Error (WS-37337-3) is still not fixed, it is possible that your PSN account has been permanently banned/suspended. If so, you will need to create a new PSN account and start from scratch.
We know that this is not the ideal solution, but unfortunately, there is not much you can do if your PSN account has been permanently banned/suspended.
Learning how to unban a PSN account may help you in your pursuit to retrieve your account, but it doesn’t always work.
We hope this article has helped you fix PSN Error (WS-37337-3) on your PSN account. If you have any other questions or suggestions, feel free to leave us a comment down below if you need further assistance or want to share your experience with us and our readers.