PSN Error Code (WS-37368-7) | Fixed by Experts
The PSN (WS-37368-7) Error code is one of the most annoying errors PS5 users may encounter. What makes it even more frustrating is that there’s no obvious way how to resolve the issues related to it.
This error typically occurs when your PSN account has violated the Terms of Service (that is why you get a message on your screen telling you that access to PlayStation network by this account has been banned due to violations), but don’t worry, there are a few things you can do to fix it.
In this article, we will walk you through some common solutions to this problem so that you can get back to gaming in no time!
What Does PlayStation Error Code (WS-37368-7) Mean?
The PSN (WS-37368-7) error code is a common issue that dates back to the PS3 era. It’s now largely being reported on PS4 and PS5. This error code indicates a permanent or temporary ban in the vast majority of cases. When people try to login in with their PSN account, they usually get this error code with the following message:
access to PlayStation network by this account has been banned due to violations of the PlayStation Network Terms of Service and User Agreement.
The PlayStation Error Code (WS-37368-7) can occur when you do something wrong that goes against the rules on your PSN account. It might indicate that your PSN account is banned permanently or temporarily, depending on what wrong things you have done.
In other words, when you see a PSN error code (WS-37368-7) on your PS4/PS5 screen, it means there’s a ban on your PSN account, and you have no longer access to PSN features until the ban is lifted.
Causes of PS5 Error (WS-37368-7)
The PlayStation (WS-37368-7) error can be caused by a number of reasons. The most common one is when you have violated the PSN’s Terms of Service or User Agreement. Other causes can include:
- Using someone else’s PSN account to sign in on your console
- Trying to access PSN when it’s not available in your region
- Trying to access PSN when it’s undergoing maintenance
- Having a faulty internet connection
If you are experiencing PSN Error Code (WS-37368-7), try checking if your console is connected to the internet and see if PSN is available in your region. If it is, then troubleshoot your internet connection and see if that fixes the issue. If all else fails, contact Sony for more assistance.
Does Error (WS-37368-7) Mean a Permanent or Temporary Ban?
As stated earlier, that depends on the wrong thing you have done on your PSN account that violated the rules. If it’s a minor infraction, your account might just get a temporary ban. However, if you have committed a more serious offense, your PSN account may be banned permanently.
That said, it is important to note that Error Code (WS-37368-7), in general, does not always mean that your PSN account is banned permanently. It could be just a temporary ban and all you need to do is rectify the situation to get your account reinstated.
However, if you are absolutely certain that your PSN account has been banned permanently, then you can try some of the methods in this article to unban it.
Otherwise, move on to the next method if your PSN account is temporarily banned.
Be noted that unless your case falls into one of the following categories, Sony will do due diligence before imposing a temporary or permanent ban if:
- You owe money to the PSN on your account. Once you’ve paid off the balance, this restriction will be lifted. Contact Sony for assistance if you need to pay off your debt first.
- Your online ID looks improper to the PSN team. You may contact the support team and negotiate with them to restore your account.
How to Fix Error (WS-37368-7) On PS4 and PS5
Here we present the possible resolutions for Error (WS-37368-7) whether it’s a permanent or temporary ban.
If the Ban Is Temporary
If you receive the PSN error code (WS-37368-7), it’s possible that your PSN account is temporarily banned, thus there’s still a hope to retrieve it. You’ll be lucky if this is your case compared to the permanent ban.
In this situation, you will be unable to use PlayStation Network’s online services for a specified period of time. Additionally, you will not be refunded if your PSN subscription expires during the ban period. Once the specified period of time passes, the temporary account suspension will be lifted.
Therefore, if it’s just a temporary ban, you will need to wait for the ban to expire before you can use your PSN account again.
Bear in mind that your PlayStation Network account will be suspended until all charges are reversed if a financial institution cancels an existing payment at your request after you have already made a purchase on PlayStation Network. The only practical solution for resolving the error code is to pay the outstanding amount.
Unfortunately, this process is not as straightforward as we’d expect from Sony – you’ll need to get assistance via a web form and wait until your ticket is handled before you can pay the balance that you are owed.
Use Sony’s restore account access form
If this scenario is applicable, follow the instructions below to regain access to your banned PSN account by using Sony’s restore account access form:
Note that this operation must be done on a computer.
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- Launch the preferred web browser on your computer and go to Sony’s web-to-case support form’s home page.
- Once within the Support Request form, select Banned/Suspended Account for Chargeback from the drop-down option under ‘Please select the reason you are seeking support from the drop-down list below‘.
- After that, fill up your first and last names, email address, and phone number before selecting your country and entering your PSN Online ID.
- Make sure you explain the problem in detail once you get to the bottom box (Description of Issue). Make sure you offer thorough details of your reasons for requesting the chargeback in order to speed up the process and avoid scenarios where Sony’s support team contacts you with follow-up inquiries.
- Once you’ve finished filling out the form, click Submit and wait for a response from Sony’s customer service staff.
- In most cases, you may expect a response within 24 hours. If everything goes smoothly and you aren’t in breach of the Terms of Service, you should receive a link to pay the balance you owe.
How Long Will The Temporary Ban Last
There is no exact time frame for how long the ban will last, as it varies depending on the severity of the violation. However, usually, a temporary ban will last for a few days or weeks.
Once the ban has expired, you can try using your PSN account again. If the error code pops up again, then it might mean that your PSN account has been banned permanently and you will need to take further action.
If the Ban Is Permanent
If your PSN account undergoes a permaban, it’s likely that there have been several chargeback violations in the past, or that this chargeback issue is just the latest in a string of ToS breaches that Sony can’t tolerate.
Sony is regarded as being a very stringent digital seller. Even while permanent bans are usually reserved for the most serious violations, there’s a potential you can reverse the action by phoning the PSN support number (1-800-345-7669).
You should not, however, get your hopes up. After a permaban, the vast majority of user reports dealing with the WS-37368-7 problem failed to reverse Sony’s action.
If you find yourself at the mercy of the ban hammer, the only thing you can do now is to establish a new PSN account and start over. Yes, we all know it’s not ideal, but it’s the only option if all else fails.
Tips to Avoid the (WS-37368-7) error on PSN
The only thing you can do to avoid getting the PSN Error code (WS-37368-7) on your screen is to make sure that your credit institution does not reverse any valid PlayStation Network subscription charges.
Be noted that due to some fraudulent activities, several banks have banned recurring payments to the Playstation Network. When a recurring charge is disallowed in this situation, you should expect to receive the WS-37368-7 error. If this case applies to you, the only thing you can do is phone your bank and request that the automated limits on PSN be lifted.
Keep in mind that if you’ve already started the game, you won’t be able to avoid paying for a digital product acquired via PSN. Only a few exceptions exist to this rule. Consult the official Sony PSN Cancelation Policy for more details.
Moreover, if the PSN purchases you reversed were made without your permission, the only option to address the situation is to contact a Playstation Support representative. When an unattended child or someone else with access to your PSN account makes a purchase without your permission, this method is usually effective.
Additional Methods To Avoid (WS-37368-7)
There are a few more things you can do to avoid getting the (WS-37368-7) error, which are:
- Setting up a Playstation Store checkout password is one way to do it. This will stop any unauthorized payments from being made without your permission.
- Setting up purchase restrictions on your children’s accounts is another option to ensure that the WS-37368-7 problem does not recur in the future. This obviously only applies if you are a PSN Family Manager.
Conclusion
We hope this article has helped you resolve the PSN error code (WS-37368-7). If you have any questions regarding this topic, please comment below for further assistance.
What Does WS-37368-7 Mean?
PSN Error Code WS-37368-7 appears when there's a ban put on your account for violating the terms of services of the PSN.
can I get my psn account unbanned?
If the ban is temporary, then yes, you can get your PSN account unbanned by either waiting or resolving the issue that caused this problem. Otherwise, if it's permanent, the chance to get your PSN unbanned is very small.
Is ws-37368-7 a permanent ban?
PSN Error Code WS-37368-7 occurs when your account banned either temporarily or permanently. So, it doesn't necessarily mean it's a permanent ban.
When I logged into my PlayStation account today, it said I was permanently banned as a result of this. I looked it up on Google and it says it’s for financial reasons. I don’t understand how I paid for everything and my bank balance remained unchanged. Please assist.
When you try to sign in to PlayStation Network and receive the error code WS-37368-7, it means your account has been suspended because your financial institution reversed a charge on one or more of your PlayStation Network purchases.
Logged in today and was told I can’t sign in because I’m banned and got the above error code
When you try to sign in to PlayStationTMNetwork and receive the error code WS-37368-7, it means your account has been suspended because your financial institution reversed a charge on one or more of your PlayStation Network purchases.
I logged in today and was told I couldn’t sign in because I was banned, and I received the above error code; I don’t grief anyone or do any unnecessary nonsense; what the hell is this nonsense?
When you try to sign in to PlayStationTMNetwork and receive the error code WS-37368-7, it means your account has been suspended because your financial institution reversed a charge on one or more of your PlayStation Network purchases.