PS4 Cannot Start Issues | Fixed by Experts

PS4 cannot start

One of the most difficult problems within the PS4 system is when a user receives a message on the screen stating that the PS4 cannot start.

There are two error messages that begin with the same phrase that are:

  • Cannot start the PS4. Connect the Dualshock 4 using the USB cable and then press the PS button.
  • Cannot start the PS4. Cannot access system storage. [CE-34335-8]

In this article we’ll handle both issues and try to completely fix them and get the PS4 system working again as it should be.

Why the PS4 Cannot Start?

The PS4 cannot start due to several reasons related to the hardware functionality. Either one of the PS4 hardware parts is malfunctioning, or a peripheral connected to it. In a nutshell, you just need to test every thing possible before figuring out what really causes this error.

Basic Troubleshooting

When you try to troubleshoot any problem in the PS4 system, you need firstly to go through the basic PS4 troubleshooting procedure before trying any other specific solution.

1. Fix any power issue

Bad power strips can affect the PS4 performance
With any issue you encounter in the PS4 system, you must first start with this step. Go unplug the PS4 cable from the power outlet/socket. If you you’re using a power strip or a surge protector, also unplug the PS4 power cord from it, and unplug the strip from the wall outlet. This will dissipate any electrical power remains in the PS4 hardware parts and give them a time of rest.

Now, while disconnected, you need to run several tests on the power strip or surge protector, as well as the wall power outlet. If possible, use alternative outlet and strip just for the sake of testing.

Check also whether the PS4 power cord is intact and not damaged and working properly or not.

2. Disconnect Any USB Peripheral

remove USB devices from the PS4
In case there’s any USB peripheral connected to the PS4, go and disconnect/remove it. There’s a possibility that one of these peripherals are malfunctioning and causing electrical short that results eventually to the PS4 not starting properly or at all.

This is an essential step to make when the PS4 cannot start. All of that to find out what’s the real culprit.

3. Reset the PS4 controller

When the PS4 cannot start, try to reset the PS4 controller
The PS4 controller might be defective and malfunctioning, and consequently this affects the performance of the PS4 system. Accordingly, you have to reset the PS4 controller. Once done, disconnect it from the PS4, and restart the PS4 while everything is disconnected. Once you receive a message that you need to connect the controller, go and turn off the PS4 and connect the controller to it. Now turn on the PS4 and see if things go right or not.

4. Clear the PS4 CMOS

PS4 CMOS battery
Clearing the PS4 CMOS memory can fix lots of systematic errors within the PS4. It’s somewhat difficult, especially to novices, and you should make that your last resort if nothing works.

To learn more on PS4 CMOS memory and why and how to clear it, please visit this article.

If you have gone through all these basic troubleshooting steps yet nothing works, and you still get a message stating that the PS4 cannot start, then try additional solutions laid out below in a hope that you get your issue fixed.

Cannot start the PS4. Connect the Dualshock 4

In this situation, you get a message that says: “Cannot start the PS4. Connect the Dualshock 4 using the USB cable and then press the PS button“. That simply means you either have a problem with the PS4 controller or the PS4 USB connection.

Let’s try below to find out a proper solution for both cases.

1. Fixing the PS4 controller

A malfunctioning controller might make the PS4 cannot start
Check whether the PS4 controller works or not. To do that, try the following:

  1. Connect the PS4 controller to another PS4 console if possible. If not, connect it to a PC and see whether the PC recognizes it or not. Check for any damage in the cable or USB connector.
  2. If you figure out that it’s defective, simply seek a replacement. Otherwise, the problem might be with the PS4 console itself. But before you buy a new PS4 controller, try to reset it as the last resort, as sometimes the failure is due to an error in the controller’s driver, and a reset will fix that.
  3. Whether you have bought a new controller or you have reset it, connect it to another PS4 USB port and check whether everything is ok or not.

Now, do you still get the “cannot start the PS4” message? If yes, check the next solution.

2. Diagnose the PS4 USB Connectivity

There might be a serious shortage in the PS4 USB connectivity that impacts the system’s performance. You have to run several tests before deciding whether the PS4 USB card/port is defective. If that’s not possible, seek the help of a professional technician.

If the PS4 USB hardware is proved defective, there’s nothing you can do but replace it. Only a repair shop can do it for you.

Cannot start the PS4. Cannot access system storage

This error is common among PS4 users. It says: “Cannot start the PS4. Cannot access system storage. Press the power button for 1 second (until the system beeps) to turn off the PS4. CE-34335-8” as seen below in the image:

Cannot start the PS4 - Cannot access system storage - CE-34335-8

Although we have already addressed this error in detail here, we will try to provide you with quick solutions. If you need details and expatiations, please do visit the referred-to guide.

Note that the official PlayStation support page does offer a brief solution for this error, but it seems useless to many. You can check it here if you wish.

1. Reseat the PS4 hard drive

reseat the PS4 hard drive
One of the most efficient solutions for this problem is to reseat the PS4 hard drive. You need to unscrew it and pull it out of its cage, then replace it inside. Make sure everything is done correctly, and there’s no loose.

Remember, you have to do that while the PS4 is completely turned off and plugged out from the power outlet.

Now, restart the PS4 and check if that works or not. If not, try the next step.

2. Format the PS4 Hard Drive

When you have any issue with the PS4 hard drive performance, the first thing you have to do is to full-format it. Full-formatting the PS4 hard drive will fix any bad sector existing in the hard drive and any file system error.

You need to remove the PS4 hard drive and connect it to a PC in order to perform this process. To learn more about that, please read this guide.

3. Replace the PS4 Hard Drive

If you’re still using the old stock PS4 hard drive, it might be the reason for all what’s you’re suffering. Any PS4 user must seriously consider replacing their console’s hard drive in order to get a better performance and reliability.

It’s not weird that the PS4 stock hard drive fails eventually, especially that it’s a piece of hardware manufactured 10 years ago (in 2011). You can read on the PS4 hard drive specs for additional details.

If you seek a good PS4 hard drive replacement, please visit this guide.

4. PS4 Power Supply or motherboard Issue

The PS4 hard drive might be intact and working properly, but it’s not getting enough power from the PS4 PSU or the motherboard. You can suspect the PS4 power supply or the motherboard when you confirm that the hard drive is working fine on a PC or another PS4 console, but not on yours.

You’ll be unlucky if this is your case, it needs then a technician to fix it.


The “Cannot start the PS4” error is one of the very common issues among PS4 users. It can be caused by several reasons, most of them are simple to fix.

You’ll be unfortunate though if the error is within the innards of the PS4. You have then to seek the help of a technician or take it to a repair shop.

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2 Responses

  1. Spirit mouse says:

    The first piece of advice should be to simply reset the system.

    • PS4 Storage says:

      Thanks. To any savvy this is an initiative step. But yes, you’re right, we must state it though when updating the article.

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