Cannot start the PS4 | Cannot access system storage | [CE-34335-8]

One of the worst nightmares of PS4 users is to get this annoying message that comes with error code (CE-34335-8). This error indicates that there’s a serious error with PS4 system storage that prevents it from starting. The literal text of this error is: “Cannot start the PS4. Cannot access system storage. Press the power button for 1 second (until the system beeps) to turn off the PS4. (CE-34335-8)“. Or just as seen in the image below.

Getting Error CE-34335-8 message: Cannot start the PS4. Cannot access system storage.

Understanding Error [CE-34335-8]

Error [CE-34335-8] occurs due to a problem in the PS4 system that prevents it from connecting to the hard drive. That indicates that either the PS4 hard drive is defective and needs maintenance or replacement, or there’s a serious issue with the PS4 hardware that requires you to take it to a repair shop.

We have discussed this issue briefly in this guide, but here you’ll get additional details.

How to Fix PS4 Error Code (CE-34335-8)?

Fixing the “Cannot start the PS4. Cannot access system storage. (CE-34335-8)” error is not straightforward. There are different aspects to look at before figuring out the right solution.

The Official Fix for “Cannot start the PS4” Error

If you go to PlayStation official support page searching for a fix for the “cannot start the PS4 [CE-34335-8]” error, you won’t find any real and helpful troubleshooting for this issue. PlayStation support page for this error suggests these steps:

  1. Turn off the PS4, unplug the power cord and remove the top cover.
  2. Check that the HDD is correctly installed by removing it from the console, and reinserted.
  3. If you are still experiencing the error after reinstalling the HDD, it could be corrupt or faulty, or your console may be in need of service. Please contact PlayStation Support for further assistance.

But, from a technical perspective, this is just crap. Simply because if the hard drive was working properly in the past and for a long time, it means it was correctly installed and fixed inside PS4. So, what’s the real point of checking whether it’s correctly installed or not? This is just ridiculous.

The fact that you have to boldly face is: the PS4 hard drive is failing and must either be fixed or replaced.

If you want my advice, in all cases you have to replace the stock hard drive of PS4. Just read the PS4 stock hard drive specs to fully realize what I am saying. Or you can just pick one of the top PS4 replacement hard drives listed in this article.

How to Fix Faulty PS4 HDD

PS4 hard drive contains your games, apps and other data that, to many users, it means a catastrophe to lose. So, the first thing you have to consider before upgrading/replacing PS4 hard drive is how to fix it first and recover the risked data.

You have to note that NOT all faulty hard drives are likely to be fixed. Some are totally dead and in need of an expensive, enterprise data recovery service to recover data from them. But hopefully the situation with your defective PS4 hard drive is not that bad.

Here, in this section, you’ll learn the basic steps to how to fix the defective PS4 hard drive in order to retrieve your data.

[1] Connect PS4 HDD to a PC

You have to connect the failed PS4 HDD to a PC in order to run diagnostic and repairing software tools on it. That’s possible to happen either internally or externally.

Internal Connection

If you have a laptop computer, it will be difficult to connect PS4 HDD internally. Thus, this method is best suited for desktop computers. You have to find a free SATA port on the motherboard of your PC and connect PS4 HDD to it. Additionally, you need to have a SATA data cable for this operation.

Foremost, turn off your PC before carrying out the first step. Then find the SATA data and power cables. You can easily identify them when you see how your PC hard drive is connected to the motherboard. Just resemble this situation with your PS4 hard drive.

Connect the PS4 hard drive internally to a PC to fix Error CE-34335-8

Typical connection of a hard drive using SATA cables. The red cable is SATA data, and the connector on the right is the power SATA cable.

Once your PS4 hard drive is successfully connected to your desktop PC internally, turn on your PC and let it recognize it.

External Connection

This method works for both, laptop and desktop computers, but it requires an external hard drive enclosure. You can get that either by buying a new one or dismantling your existing external hard drive and use its enclosure for this process.

When the PS4 HDD causes Error CE 34335-8, you can connect it externally to a PC

Connect the USB bridge correctly with the internal hard drive

Just make sure your PS4 hard drive is properly installed inside the enclosure and that the two connectors on the USB bridge of the external enclosure are duly fixed/crammed inside the corresponding ports on PS4 hard drive.

Now, connect the resulted external hard drive to your PC via one of the USB ports, and wait for it to be recognized. If not, just restart your computer and check that out.

What if your PC doesn’t Recognize the Drive?

Well, this doesn’t mean the end of the world. It might have recognized it improperly due to the corrupted system file.

So, go to Administrative Tools -> Computer Management -> Disk Management and Windows and check whether it has been recognized or not.

This is how Disk Management recognizes faulty drives (internal/external) as long as they are not totally dead.

If you can see your PS4 hard drive there, you’re lucky that there’s a hope to fix it. If you can’t after several attempts, then most probably it’s dead and you have to despair of it.

Now, what if PS4 hard drive is improperly recognized yet you can still see it in Disk Management screen? Well, follow the instructions illustrated in this document from Microsoft.

If you could fix the drive and get it to work properly on Windows, you’d have done a great job. Just connect it back to PS4 and perform a complete backup operation on your drive in case of emergency (See the next section). Otherwise, if you find yourself forced to format the drive, you better stop here and try to use a data cloning software in order to save your data from loss.

Note that data recovery tools won’t avail you here. That’s due to the fact that PS4 operating system totally encrypts the hard drive to the extent that data can only be read within PS4 system. That means either you backup your hard drive as a whole (cloning/imaging), or leave it as a whole. Partly recovering data won’t benefit at all.

I recommend Clonezilla disk imagining and cloning software for this mission. It’s totally free and very powerful.

What if PS4 HDD is Properly Recognized?

That means there are some bad sectors on the drive that need to be overridden and fixed. You can easily resolve that by using the Chkdsk tool in Windows OS. Please visit this detailed article to learn more how to use this tool to fix your faulty PS4 HDD.

[2] Now try the hard drive again

After you’ve fixed PS4 hard drive on PC, you have to place it back into your console. You’re not supposed to see that disturbing error message again which states that you cannot start the PS4 and cannot access system storage.

Now, go fulfill a total backup operation on your PS4 HDD. This happens simply by going to System -> Back Up and Restore -> Back Up PS4

back up PS4 before fixing Error CE-34335-8

You need an external hard drive to store the backed up data on.

What If The Error Persists?

If fixing the PS4 internal hard drive didn’t help overcoming Error [CE-34335-8], you may want one of two: Either replace the hard drive with an SSD or replace the power supply. Why so? I will tell you..

This problem when it persists even after fixing the internal hard drive, indicates that there’s a power issue in the PS4 hardware parts that the hard drive doesn’t receive enough power due to power shortage in the PS4, thus it won’t operate as it should.

Now, since SSDs consume considerably lower power than mechanical hard drives, upgrading the PS4 hard drive to an SSD can be the resolution you’re looking for. Otherwise, the problem is really complex and requires you to take your console to a repair shop to fully diagnose your system, or you can just do it yourself if you’re savvy enough.

Conclusion

Error number [CE-34335-8] is really a bad omen. You must consider it a warning sign that your hard drive must be replaced in a short time frame with a more powerful and reliable drive. There are several options for this that you can learn in detail in our PS4 internal HDD upgrade guide.


Questions & Answers

What does PS4 Error CE-34335-8 mean?

PS4 Error (CE-34335-8) indicates that the PS4 system cannot have access to the data on the storage device where the operating system is installed.

What are the causes of PS4 Error CE-34335-8?

There are several reasons why Error CE-34335-8, including: a malfunctioning hard drive, a defective motherboard, and a failing or weak power supply.

How can I fix PS4 Error CE-34335-8?

You have first to troubleshoot this error to figure out what causes it. In this article you will find almost everything you want to resolve this issue, and if nothing works for you please contact us and we'll gladly help.

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Sandy

I have just replaced the internal PS4 Pro hard disk with a Samsung 860 Evo 4Tb SSD (model MZ-76E4T0). We wanted at least 4Tb of internal storage and cost was not issue.

Installing the OS works ok but after a few hours of use, either (a) the console freezes/becomes unresponsive or (b) any downloads to the hard disk start failing. Upon rebooting the machine (either by unplugging the power cable or by using the restart option through the menu system), the system does a storage check. It then always goes to “Cannot start the PS4. Cannot access system storage [CE-34335-8].” I have repeated this behaviour 5 times each time by reinstalling the OS.

I have checked the SSD in a computer and everything is fine and working with the brand new SSD. The stock hard disk works fine in the PS4.

Any ideas on how to get this to work?

Ben

A good thing to try is cleaning the contacts of the SATA connector on the PS4 PRO itself. To do this you’ll need to use something like 99% isopropyl alcohol spray on the SSD’s SATA connector then inserting and removing it from the PS4 multiple times to clean the connectors from the PS4 inside.

ye

i dont just have a sata cable or a laptop just laying around and it was working fine the just decided to turn off and give me this error

Sandy

Thanks for the quick reply. After each successful OS reinstallation to the SSD, yes it looks like it works for an hour or two. I can reliably reproduce this. The only method to overcome this is to reboot in safe mode and reinstall the OS yet again. Then it repeats itself again so I end up back in the same place. I’ve done this repeated installation cycle 6 times now.

So in after each OS installation from safe mode, everything looks ok for a short while. Then the PS4 Pro needs rebooting after which the storage check fails and I get the CE-34335-8 error message.

When I go into options, storage whilst it is working, it has currently formatted the drive and it is showing correctly as about 3.6Tb.

So in answer to your question, it does this EVERY time the OS is installed.

Kristina

Hey, great report.
Ive recived recently a ps4 with this problem. Of course the first thing i did was to try another HDD. It didnt work, so ive tried another 5 HDD’s! The same problem kept showing off(CE-34335-8). The first time i’ve ran into something like that, I believe its something on motherboard. have you ever heard of it?
Sry for bad Eng.

Kristina

Hey, thanks for replay.
I am a technician and as i said unfortunately I’ve never came across this problem. I will try to look around SATA connection or replace it.

Thomas

Hi Kristina, I have the same problem : I have changed the HDD but it always gives me this error. I can’t boot on safe mode. Do you succeed to change the SATA connection ?
Thank you

Ben

Sometimes this can be caused by the SATA controller chip going bad. Redoing the solder joints around it can fix it and sometimes the chip needs to be replaced.

Thomas

Thank you for your reply. But I don’t understand why the console can’t boot on safe mode even if the SATA controller is not working well (Playstation security ?)
Last question, do you know where can I buy a new SATA controller (I didn’t find on Internet) ?

Ben

The console can still boot in safe mode with a bad SATA controller so the issue is caused by something else. I’m not sure whether or not you can get replacement SATA controllers for these boards. I take these from donor boards (dead PS4s).

John

Hello, I have been coming across this issue of the error message cannot start the PS4, it has happened to 5 of the PS4s I have done servicing on.

As standard procedure we always check the hard drive health on a desktop computer for bad sectors.

Sometimes when we put them back in we get that error message and we need to wipe that drive.

Butse rand

Hi, im having this issue right now. My Seagate 2TB hard disk was in my playstation when this happened. I tried putting it in my laptop but he wouldn’t recognize it at all so i thought my HDD was the problem. But I tried a HDD from a friend’s old PS4 and im having the same issue. Any ideas?

Butse rand

Hi, thx for the reply
I can’t boot up my ps4 into safe mode it just gives me the same error. What do i do?

Alejandro

Hi, I have a PS4 slim and I have the error code CE-34335-8 and I’m just thinking of buying a new HDD for it. I ordered a 2.5 sata HDD for it and I was wondering since I didn’t really have games or anything on it does it just start me off as a new person or do I also need to do the flash drive update?

Alejandro

Thank you

Alejandro

34335-8 and I’m just thinking of buying a new HDD for it. I ordered a 2.5 sata HDD for it and I was wondering since I didn’t really have games or anything on it does it just start me off as a new person or do I also need to do the flash drive update?

Hosef_yt

Hello so yesterday i bought a ps plus card and 1 h later a game update came and i was waiting to it to update then this heppend is my ps plus gana expier if i dont get a new ps4 in 3 months

Al

I replaced my HD and still get the same error. Is it possible that something else is wrong? I also can’t seem to get it to go to Safe Mode.

N_Sal

Hey! I disassembled my ps4 today to clean up the dust! I used a blower and a piece of cloth.. After I reassembled it, I turned it on it worked fine for about 10 mins & then the game freezed & I had to turn the ps4 off.. Then I tried to turn it on again it said “Cannot start ps4” also said that I need to turn it off! I tried going to safe mode but it still won’t let me & keeps giving me the error that I need to shut it down! I have a 4TB 3.5 inch hard drive installed to my ps4 by Nyko data bank.. Please help! I cleaned it the same way before & it worked fine.. Also could this be related to not replacing the thermal paste or not?

N_Sal

Okay i also want to know if i switch between my hard drives will I have to reinstall the system software again and erase all data or not?

Hosef_yt

Hello i want to ask i got a new hard drive and it seys download the file 6.51 when i go on the playsation page it seys 6.71
What now

Hosef_yt

Ok thank and i bought a ps plus before my hard drive chrasht and it has past 2 months and i bought a ps plus card for 3 months does it count as i used it for 2 months or ?

Kevin

Do you have instructions for fixing the HDD using a Mac instead of Windows PC? I got this error, pulled the HDD from the PS4. I have an external enclosure for it coming, and I’m looking for instructions to repair it connected to my Macbook.

Matt

I purchased the Seagate Firecuda 2TB as recommended about 1.5 months ago. Yesterday, a program froze, and attempting close program caused a complete console lock up. Afterwards, upon attempting to power on, I received this error. I purshased an external enclosure, and after many attempts, have been unable to get the PC to recognize the drive. I understand I can clone the drive with Clonezilla, but I guess I don’t know to what end. Am I creating a clone on the PC, then cloning that to a new PS4 drive? Then installing that new cloned HDD into the PS4? I just want to be sure what I’m doing so I take every opportunity to save my data.

Matt

Very true. Fortunately I recalled that I still have a backup on a flash drive from when I installed the new HDD. That being said, is there a way to erase/reformat the HDD that is corrupted and start over? Or if it isn’t being recognized is it completely ruined?

Hosef_yt

Hello so my ps plus just ended and i have money on my playstation account and when i go to the ps store and i type ps plus 1 month it tells me to extend and i have to type my credit card to extend but i dont have a credit card and i want to buy 1 month of ps plus with my money i was saving on my playstation wallet help

Matt

Good morning.

Since update 6.72 I am locked out my PS4. Since I had noticed many people experienced my same problem, I decided to wait updates 6.73 and 7.00. But they didn’t work.

In the meantime, I got a new HDD to play some online games, that didn’t require any particular kind of storage, with the not-working one on my desk, on hold for a fix.

Though I found this fix very interesting and complete, I found myself stuck once I plugged my HDD on the USB port.
It does appear in the Storage Management but not in the “My computer” panel, though the device in the Storage Management appears to be completely fine (meaning the microsoft troubleshooting didn’t help very much).
Before trying to clone or image my hard drive, since it appears to be a difficult thing for me, is there anything else I can do?

Thanks in advance, your job is impressing.

Taylor Hall

My ps4 has been freezing and lagging. In safe mode when I try to download new 7.0 patch it’s says can not access data. I can get the os4 to boot up sometimes but if I run a game it says connection times out. My system will freeze before it can finish downloading anything. I get software corruption error codes. I started noticing it after downloading call of duty modernwarfare

Kenny

My PS4 stopped reading my 1 TB Seagate the other day. I connected it to my laptop with an external enclosure and it reads it fine without errors, though I can’t see any files. My understanding of that is that files are encrypted to only be read by PS4s. I connected an old internal HDD to my PS4 and it reads that with no problem. I tried to scan for bad sectors on the Seagate and reinstalled, but I’m still getting the same error when I do. Everything was fine up until that point and both the HDD and PS4 seem to be in working order, but I can’t boot up the PS4 with this HDD at all.

matthew shull

I upgraded my ps4 hard drive to a 1tb with a ssd hybrid storage and it was working fine for a few months and then it just stopped recognizing the drive and will not go into safe mode or beep and I don’t have a pc to do the steps they are saying here

R

Thank you for explaining it so well.

George Andraos

Hello, I did the external method connecting it to my PC and it is popping up on my devices tab but says the device cannot start what should I do from there?

George Andraos

Hi, I’m having this issue right now. My Seagate 2TB hard disk was in my PlayStation when this happened. I put my old stock hard drive in and it allowed me to boot up my PlayStation normally although it didn’t have the newest update file I was able to determine that the new hard drive was the issue, not the PlayStation. When I put the Seagate into my PC it popped up in my devices tab but did says it cannot start. I checked the disk management tab and it did not pop up. Is my best option just buying a new hard drive and if so what will from my PlayStation data if I do so? Thank you very much.

George Andraos

How do I full format it?

George Andraos

It was not in the disk management section though.

bryan

hi, already bought a new hdd but the PS4 is still giving the same error message. What to do? Kindly Help

Amanda

We received the error code Cannot start the PS4. Cannot access system storage. Press the power button for 1 second (until the system beeps) to turn off the PS4. (CE-34335-8)

I am unable to boot into safety mode, the ps4 just powers off.
We just replaced the hard drive 4 months ago so im not sure that is it.

Is there any other way to try and get into safety mode?

If I cant access safety mode what could be preventing it?

Please help!

Jonathan Roddy

Hi guys. I have an issue and I’d be grateful for any advice. I upgraded the HDD on my PS4 about 2 years ago with a Seagate 2TD Firecuda internal SSD. About 6 months ago I got the hard drive failure problem (CE-34335-8). The PS4 booted without issue when I put the original HDD back in. I was initially able to view the SSD using disk manager and a SATA case but then that failed. Seagate subsequently retrieved/cloned the SSD for me and returned the data on an external HDD.

My problem is that I cannot access the save data that I had hoped would be on the cloned drive. I cannot boot the PS4 from it. When I try the option of “restoring save data from a USB drive”, the PS4 doesn’t recognised it. When I open disk manager, it appears as 15 partitions and one unassigned partition. But I cannot run disk check etc but it does not appear in windows and does not have a drive letter.

My question is – is it possible to retrieve my save data from the drive or should I cut my losses and format it for other uses?

Any thoughts/opinions would be gratefully appreciated.

Jonathan

Matthew Thomas

hello from indiana!

a high school friend asked me to check his sons ps4pro. while system cannot start please connect a ps controller and press the ps button was displayed, i can hear a ticking noise from the console. am i correct for recommending a hard drive replacement? also is the ps4pro able to work sata 3? lastly what budget SSD would you recommend?

my sincere thanks and appreciation in advance!
Matthew

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