Fixing “The USB storage device is not connected” PS4 Error?

One of the most common, yet very annoying PS4 error messages is the one that says: “The USB storage device is not connected“. Sometimes this error message comes with a code number CE-37857-0 or SU-41333-4, and sometimes it doesn’t. This error message shows up due to several reasons, not necessarily a defective USB storage device as many may think. Additionally, there’re also various methods to fix this error and get PS4 to read the USB storage device again.

So, how to work around this issue? Is there any viable method you can rely on in this situation? Well, don’t panic, every error has its own fix. You have to be patient and try everything in order to find your way out.

Explaining The Error Message

the usb storage device is not connected - PS4 error message
The “The USB storage device is not connected” error message indicates that PS4 system is unable to recognize the USB storage device connected to it. In most cases, this error message only shows up with the USB storage devices used as an extended storage. For this reason, if you connect a flash memory stick to PS4, the system will easily recognize it.

Most often, this error suddenly occurs without any prior cue or hint. The USB storage device would work fine for a long time, then suddenly it stops working and this message appears. That’s it—It happens for no visible reason. That’s why it is so annoying and frustrating.

Sometimes this error occurs when PS4 or the external storage device falls down to the floor during the connection. This would cause an electrical short that impacts the way PS4 system recognizes the USB-connected devices. If this is the case, it doesn’t imply necessarily a hardware defect. It may only mean that you need to fix system files that became corrupted.

Error Situations

There are three situations in which this error message appear.

  • When using the external storage device as an extended storage and trying to access it via the “USB Storage Devices” section. | Usually this error message comes with no error code.
  • It appears also when using the external storage device as a backup storage. When you go to the “Saved Data in System Storage” page and click the option “Copy to USB Storage Device” this error message shows up. It comes with error code (CE-37857-0). On its official twitter account, Sony suggests a quick fix for this error code:

    Connect the USB, go to [Sound/Devices] > [Stop Using Extended Storage] on the quick menu and then reconnect it. Make sure you reconnect it securely.
    Make sure the storage device is FAT or exFAT formatted.

  • When trying to update PS4 system software via a USB storage device. | This error message appears usually in the Safe Mode and has the error code (SU-41333-4). On its official twitter account, Sony suggests a quick fix for this error code:

    Format an USB to ExFAT.
    Download the system update to the USB and install it, from this link.
    Click on the “Download Update” blue button, go to “Update using a computer”.

These suggested fixes won’t always work, and the first situation needs additional efforts to fix.

So, let’s lay out the most common reasons for this case below.

Most Common Reasons

There are several reasons that sit behind this problem. When you get Error Message: “The USB storage device is not connected“, one of the following might cause it:

  • Defective USB Storage Device. | Usually the hard drive itself is fine, but the USB bridge that helps connecting the USB cable to the SATA interface of the hard drive is out of action.
  • Defective PS4 USB Port. | It happens sometimes due to the misuse of the PS4 USB port.
  • The PS4 doesn’t receive enough power. As a result, the USB port won’t be able to run external hard drives that relatively consumes a considerable amount of power.
  • The USB cable that links the device to PS4 is damaged/cracked.
  • Connecting the USB storage device via a USB hub, or using a USB hub external hard drive. | PS4 doesn’t support storage devices connected via a third party medium (USB hub).
  • ِAbrupt power surge or electrical short. | This may have ruined something between the PS4 and the hard drive that compelled PS4 system to stop recognizing it.
  • Improper installation of PS4 system software update. | If you have updated PS4, but due to some reason it didn’t go totally well, this might be one of the symptoms.
  • Improper installation of a game/app or its update. | The same thing we say here. But, additionally, bad installation of a game/app or its update can impact the functionality of the whole PS4 system.
  • Corrupted PS4 database. | Sometimes the reason is too trivial, and you only need to fix corrupted PS4 database.

There might be other reasons that we’ve missed, but according to our expertise, these are the most common.

Basic troubleshooting

Let’s do basic, yet essential, troubleshooting acts before diving deeper into the issue.

completely turn off the PS4

The very first step to take when trying to troubleshoot and fix any error in the PS4 is to turn it off completely. You need then to unplug it from the power source and wait 3-5 minutes before turning it on again. This operation helps the PS4 to recover from any error caused by abrupt electrical short.

Also, disconnect the USB storage device from the PS4 during this operation, and before you turn it on, connect the USB storage device again while the PS4 is off, then turn it on and check whether it works or not.

Try with another USB storage device

If you have another USB storage device, it’s highly recommended that you try using it on PS4 to figure out whether it’s the PS4 USB port is causing this error or the former USB storage device.

Clear the CMOS Memory

Corrupted CMOS memory data can cause tons of errors to the PS4 system. That’s why it’s always good to clear the PS4 CMOS memory chip when doing any kind of troubleshooting. The bad part here though is that you need to be a savvy or tech-literate in order to carry out this process, as it is not as easy as it might seem.


Now, if the problem persists and the PS4 is still telling you that the USB storage device is not connected, let’s try other methods.

Diagnosing the USB storage Device

Let’s first diagnose the USB storage device that the PS4 can’t recognize before moving on with the solutions. We want to know if the problem is with that device or with the PS4 system itself.

Doing that is pretty easy. All you need to know is either connect it to another PS4 or a PC/Mac system. If it works fine there and the system fully recognizes it, the source of problem is determined then, it’s the PS4 system.

Since most PS4 users don’t have more than one console, we’ll adopt the second option and connect the USB storage device to a PC.

Connecting PS4 USB Storage Device to a PC

So, once connected to a PC, you should get a message indicating that the system has properly recognized the connected USB drive. Otherwise, if the USB storage device is defective, you’ll get a message like the one below.

usb storage device not recognized on PC

Or you might not get any response at all from the system. This is a bad omen then. It indicates that the external hard drive is not functioning at all. It might mean that you have to buy a new one then.

Important Note

PS4 system fully encrypts USB storage devices used as extended storage. Therefore, after your PC recognizes the drive, you’ll find it listed in the “This PC” folder, but without any additional details. See the image below:

When you try to access it, this message appears:

Just click Cancel and don’t format the disk. Otherwise you’ll lose all your data stored on the external storage device.

Ok, but what if the drive is not listed on the “This PC” folder? Don’t worry, it happens often. Just go to Control Panel -> Administrative Tools -> Computer Management -> Storage Management. You should find it listed there as an unallocated storage.

If you see that, rest assured that the USB storage device is healthy and not defective.

Not Recognized By PC

Now, what if the system can’t recognize the connected USB storage device? Well, don’t panic, it’s not the end of our journey yet. Sometimes Windows System needs a restart to recognize newly-connected devices. So, what you can do is to turn off your PC, connect the external storage to it, turn it on now and let Windows do its job. If this still doesn’t work for you, most probably the storage device is defective. It might be the USB cable though that’s damaged. You have to do your own tests to figure out where the problem exactly is.

The reason might be the USB-SATA bridge which helps the external hard drive connect to USB cables. It might be defective.

USB-SATA bridge

USB-SATA Bridge

If this is the case, you have to dismantle it and connect the hard drive internally to your PC, or externally via another external hard drive enclosure. Now, if you’ve established a new connection between the USB storage device and PC, check whether it works or not.

Fixing the Error

So, if you’ve already confirmed that USB storage device is working fine, we have to work on your PS4 then. In fact, in most cases the PS4 system is totally responsible for that error, not the USB storage device.

This error usually occurs because of a corrupted installation/update of PS4 system software. Sometimes, it happens right after updating or installing a game that’s not fully compatible with the current version of PS4 system software. This will cause conflicts within the PS4 system and impacts its functionality.

On the other hand, it might occur due to a defective PS4 USB port. Here, try to switch the port and see if this resolves anything. Try also to connect another USB storage device (e.g. Flash memory stick) to your PS4 and check whether it recognizes it or not via that specific port.

If that doesn’t work still, we’ll assume that the PS4 system needs maintenance and it what causes this issue.

If this really the case, you can easily fix it by either rebuilding PS4 database or initializing PS4.

Rebuilding PS4 database can resolve many issues related to PS4 performance. It won’t fix every single error, but it does fix a lot. In fact, you need to rebuild PS4 database regularly once every 6 months (or when needed) in order to maintain the best performance level of PS4.

As for initializing PS4, it is the last resort. You have to try the soft initialize first. If that doesn’t work, you go for the FULL initialize.

Important Notes

Before initializing PS4, you have to back up your game saves and screen shots either on the cloud storage or another USB storage device (if possible).

After the initialization is complete, the very first thing you have to do is to update PS4 system software to the latest version. That comes before anything else. After that, connect the USB storage device and check whether it works now or not.

Conclusion

PS4 Error Code (CE-37857-0)

The error message “The USB storage device is not connected” (or Error Code CE-37857-0, or SU-41333-4) is not that difficult to fix. You just need to be somewhat savvy and know exactly how to behave. If you have important data on the external hard drive that you’re not ready to lose, yet nothing of the above method worked, you better consult with an experienced technician. On the other hand, you’re totally welcome to discuss your issue with us via comments. Just leave us a comment and one of our experts will respond to you as soon as possible.


Questions & Answers

Why does the PS4 tells me the USB storage device is not connected?

It's because either the USB storage device is defective, or the PS4 USB port is malfunctioning due to several reasons related to receiving power or a damage in the USB port/card. (read more possible reasons in this article)

Is it possible to fix this error myself?

It depends on how difficult the issue is. It can be as easy as replacing a USB cable and can be as difficult as having to replace the PS4 USB card.

You may also like...

Subscribe
Notify of
guest
59 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Joshua Kerns

I have tried all the options and it still doesn’t work. My wife spent over $100 for my bday to get me a seagate hard drive for PS4 . The PIN number is 2HJAP5-500. It’s not the PS4 or computer but it’s hard drive itself cause it recognized on my computer but not no one else’s . My PS4 can’t see the to recognize the hard drive . Still saids can’t find the hard drive .

Ed Cuddy

I did a full initialization of my ps4 and its still not registering. I previously would plug it in and it wouldn’t read it but it would recognize it. What’s wrong? I tried to forget it and reconnect but I don’t know if that’s my mistake. It shows up on my PC but now with everything on it should I re-format it? I used it for applications only so I could easily re-download stuff.

Scott Vance

I did all of the above it now recognizes the storage device but when I try to format it I get an error code CE-30016-0. Any advice would be appreciated. Thanks

Ler

I got this message and i don’t even use an external device at all

Stacy

We don’t have external hard drives in our house. My sons PS4 is displaying this error and we cannot figure out how to fix it.

Tim

I just recently got a TB 860 Evo and just got my PS4 Pro today. I’ve tried updating it with the latest firmware, formatting drives and making them exFAT, tried a 64 GB USB stick I just got this morning that came exFAT to start with, all with the update files and I can only choose option 6 but it never detects the USB. It worked with the stock Seagate HDD so I’m pretty sure it’s not the PS4. My computer detects all of the drives. I’ve pretty much tried everything tutorials say to do but nothing. And I know it’s not the SSD because the first thing I did was check it with Crystal Disk Info and all was good. Any ideas?

Andre

It say the USB storage Device is not connected. (SU-41333-4)

Zachary T.

i just purchased the 4 tb seagate game drive from my local gamestop guy said i can just plug it in and go from there but my system says no usb connected so i went through the whole blog and my game drive wasn’t formatted correctly i am now waiting on it to finish formatting (i have no clue when because there is no progress bar) but im worried that something might be wrong with the playstation system. any help or reassureance?

brandi gaye

Did everything mentioned and nothing changed. My seagate tb randomly stopped working today in the middle of game play. This seems to be a Playstation issue, so what should be my next steps? Do I need to send my playstation some where or what?

Yes, I rebuilt, initialized and tested everything such as different usb things and they all connected, but NOT my external hard drive. Yes, i connected the hard drive to a computer and it said it was working just fine.

Jason

I made sure the HDD is healthy..and formatted to correct format. I tried the Sound and Device way..and it wasn’t listed there…initialized the ps4 and that didn’t do anything either…really irritating. Any idea would be great

Hdjd

I have tried everything, completely restarting my PS4, initializing it, wiping everything, updating it, and nothing is working. It was working fine yesterday, then my sister downloaded Sonic Forces, and now nothing works.

jenn

Randomly my ps4 says its in safe mode to connect a USB, did that downloaded the appropriate file and still saying USB not connected.

jenn

Also, I dont know what im doing wrong as this is my second ps4 that has done this over 3 years ago. Am I missing something . Please anything would help.

Rahim Lofland

Had anyone rieceved any help? Mines was working fine s few months ago now I’m getting the not connected message.. it’s a Sony/segate external hard drive and I’m not getting help from don’t or Seagate and before you ask yes I have tried all the options above

Omar Osman

First off, i’d like to say what an awesome site this is. I need your help guys. My playstation prompts me to install new update software on it when i open it. I downloaded the update on the correctly formatted USB yet the playstation fails to read it giving me “The USB storage device is not connected SU-41333-4” message. I tried all the Safe mode options, none of them work. I removed the internal HD and connected it to my MAC then formatted that as well but still the same problem. Any idea what i could do?

Gabe O'Brien

Hey guys, So I dropped my ps4 and when starting up my ps4 I got the SU-41333-4 error code. I tried all of the safe mode options 1-6 as well as downloading the 7.51 software to my hard drive. The hard drive showed all the signs of functioning with the light and there were no errors with naming the files and whatnot. So when I go to initialize with the safe mode option 7 it recognized my hard drive but after loading for a bit it says “Cannot Initialize (CE-33567-4). I can’t find anything online about that error code and I have no idea what to do next.

Yes

Just bought a sea gate game drive 2 tb and I connected to my ps4 hoping it would work b ur I didn’t receive no pop up and when u go to check it just tells me there’s no usb storage device connected

rob

I’ve done everything,and I’m stuck in a safe mode option 7 loop..new drive,and system saying cant use USB device..dont know what to do now.

Bryan

Did you get to fix it? I have the exact same problem 🙁

Russell

I bought a seagate backup plus slim 1TB 3.0 hard drive from online.When I plug it in,it says the usb device is not connected,it still shows a blue light.I tried the other USB port but still no succes.I even went to test it on the pc and it says it’s fine healthy condition.The funny thing is that my old seagate 2.0 version can be seen when I plug it in except my 3.0 usb that I just bought

Brandon Hoffman

So my external hard drive has always worked but just got unplugged on accident and now the PS4 isn’t reading it anymore and I’ve done virtually everything but initialize the PS4. So if anyone is still on this and can help that would be great.

Jordan

My situation is frustrating because it is neither the HDD or the PS4.. I already have a 1TB External HDD which works fine but is nearly out of space so upgraded to 2TB. The PS4 is not recognising the new HDD BUT still recognises the old one when I plug that in and before you ask.. YES I only plug one in at a time and YES I have checked the 2TB HDD on my laptop and it recognised fine. It was FAT32 format and I even tried formatting to ExFAT hoping that would resolve the issue and it didn’t.

The 2TB HDD lights up and flashes blue when plugged int0 the PS4 but the PS4 does not prompt to format it nor does it recognise it when you g to storage or USB devices. Highly retarded..

pratham patel

see i chose to click the option stop using this as an extended storage while in the background i was having spotify error so i clicked the option but now it shows no usb device connected

Nachiket Bidkar

I was downloading some games from the PS Store last night and my Seagate External hard drive was installing the games properly at a quick pace but when I checked an hour later the PS4 displayed a message that it no longer recognised the hard drive. I connected the hard drive to a PC and it recognises it although it doesn’t directly show it in mypc. I also swapped the cables of the hard drive and connected it to different USB ports. I then tried connecting usb flash sticks and the PS4 recognised them without any issues. I’ve also rebuilt the database. So should I just try formatting the hard drive on PC and use it again as extended storage? The hard drive is barely 2 months old and I haven’t backed up any saved data so I’m not losing much but I can’t afford to let it die so soon. If you agree that I should format it, how do I do it since it doesn’t show up in mycomputer folder.

cooper jackman

I abruptly pulled a usb storage drive out of my ps4 and now it doesn’t recognize it. it just says ” usb storage not connected”

Miksa

My PS4 did not update properly to 8.03 and next time I started it was in safe mode and said to connect Dualshock via USB. Did that and only option I can access is 7. All other options 1-6 I cannot scroll up to. It then said to install USB with v8.03. Downloaded the software from Playstation.com and put in proper PS4>UPDATE folder. Plugged in the USB and it started updating the system and got to 99% and froze. Eventually it gave error that system was not intialized. Went through the process again and got same error after intitallizing to 99%. Tried a third time and now I get error : The USB storage device is not connected (SU-41333-4). I have tried 3 different USB Thumb drives and re-downloaded the PS4UPDATE.PUP file and tried again . But now only get same error SU-41333-4. All the thumb drives work fine in pc and are FAT32 and PS4 did read from USB first 2 times. But now I can’t re-install PS4 software from USB. Any suggestions ?

Mark

Thanks. In the end I decided to just buy a new hard drive . After replacing the drive, the software installation process went exactly as it was supposed to and the PS4 is now working better than before.
I may reformat the old one later and use it with a case as external HD.

nikolas

its not working it wont even let me try anythin or reset it it wont let me do anything

Mathias

Got an SSD drive. Installed it accordingly. Formatted USB to xFAT, made folders PS4/UPDATE/ for the PS4 reinstallation file (1.08gb). USB and handcontroller in the PS4, Failsafe mode, 7… Cannot acces the USB storage (CE-35949-0)… I’m about to launch it into orbit!

What am I missing here?

eda

I’m in safe mode and I just have the number # 7 of the menu enabled, which “is to initialize the ps4” all the other functions of the menu are disabled and when I accept # 7 it appears that I must update it to 8.0 and I did it. The usb on ps4 and it doesn’t read it because it says “ps4 error the usb storage device is not connected” but if the usb grabs me if I connect the ps4 control, what will be happening? I already have a headache and nothing works.

Jenn

thanks for this site! Was hoping you could help me figure out the specific issue going on with my usb drive. It’s the blue 4tb one that PlayStation makes I do believe. Every once in awhile out of the blue itll randomly give me that error saying it’s disconnected or whatever when it’s still physically plugged in. And each time it has me repair it and works fine, but it seems to happen more and more frequently, and mostly happens in the middle of games (any, no particular games give issues). I will say the ports on the ps4 do feel a bit loose, but not sure I can really fix that without just having to buy a whole new ps4?

59
0
Would love your thoughts, please comment.x
()
x