PS4 External Hard Drive NOT Recognized [Quick Fix]

PS4 external HDD not recognized on PCBefore we start with this article, I would like to draw your attention to the fact that if you’re trying to connect the PS4 external hard drive to a PC or MAC and asking why it’s not recognized, then be aware that when you choose to use your external hard drive as an extended storage for PS4, PS4 system will fully format and encrypt it to a special file system to the extent that no other system can recognize it but PS4 system.

So, what you have to do here in order to get it recognized on other systems is to perform a FULL format that will erase all your stored data and rebuild the file system to a recognizable one, such as FAT or exFAT or whatsoever.

If this is NOT what you’re looking for, and you want to know why PS4 system doesn’t recognize your external hard drive, then this article provides suitable and efficient solutions for this issue.

First Step: Reboot PS4

Once you connect your external hard drive to PS4, in many cases you have to reboot PS4 in order for the PS4 system to recognize it. So let this be your first step in the pursuit to fix this issue.

Make Sure the External HDD is Working Properly

Before diagnosing your external hard drive and find out the real reason that prevents the system you’re connecting to from recognizing your external HDD, make sure it is working properly and has no issue that confuses PS4 system. Here’s a checklist of what you have to try foremost:

  1. Check your external hard drive on another system, such as PC or MAC, and ensure it works flawlessly without any issue. Be noted that sometimes the USB cable itself is the real issue, as it may be damaged and you need to replace it. Connecting the external hard drive to a PC or MAC will manifest whether it’s functioning or not.
  2. Ensure the health of the drive and that it’s clean of any kind of bad sectors or viruses. You cab run the CHKDSK tool in Windows to fix bad sectors and other errors.
  3. Make sure it’s NOT encrypted by any third party software that prevents PS4 system from recognizing it. If this is your case, simply perform a full format with FAT file system.
  4. Make sure the drive is NOT partitioned. PS4 system doesn’t recognize multiple storage partitions.

That’s all. If your external hard drive is working properly, and you’re still finding issues to get PS4 system recognize it, then probably you’re using the external hard drive the wrong way.

PS4 Compatibility

Your external hard drive has to be compatible with PS4 system standards for external storage devices, otherwise PS4 system will reject it.

In order for PS4 system to accept the use of an external hard drive, you’ve to make sure that:

  1. Your external hard drive supports USB 3.0 connection. PS4 system doesn’t approve earlier versions of USB in storage devices, although it accepts it for other devices like headsets and controllers.
  2. Your PS4 system is up to date. Download the latest version of PS4 System Software Update and apply it. It offers a wide-range of support for external storage devices.

Backup Storage or Extended Storage

If you’re looking to use your external hard drive as a backup storage device and asking why PS4 doesn’t recognize it for this purpose, then you have to know that PS4 system only recognizes external hard drives formatted with FAT file system for this purpose. (Read more on that in this article).

Otherwise, if you want to use it as an extended storage, you don’t have to format it initially, as PS4 system will do that for you (Read more on that here).

Still Not Recognized?

If you have followed all the instructions presented above and PS4 system still doesn’t recognize your external hard drive, probably, for some ambiguous reasons, your external hard drive is not supported. This is very rare to happen, but it is still possible, though.

Solution: Rid of it and get a new one, or just wait for PS4 to support that brand.

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210 Responses

  1. Kevin bonebrake says:

    Has worked for bout 6-7 months possi my longer. All of a sudden ps4 will reboot saying the hard drive wasn’t disconnected and I have to repair it. I choose yes says repair failed and have tto reformat it I go to reformat it and it won’t notice anything is connected. It hasn’t been used for anything else but being in my ps4. It turns on when I plug it in and the light is on.

    • PS4 Storage says:

      Hi Kevin,

      Connect your external HDD to a PC, and perform a FULL format (not quick), then try to connect it back to your PS4. Hope this will fix your issue.

      • Kevin bonebrake says:

        Tried accessing it on my pc went to properties and then it froze and made my computer screen go black.

        • PS4 Storage says:

          That’s caused by either a virus or a bad sector (physical error).

          Format your external HDD via DOS mode on your computer, this should fix it.

          As for why that happened, it’s because of several reasons, most common is that it was subjected to a high electrical shock or hard physical vibration (falling from high place). Sometimes the drive itself underwent manufacturing defect that finally became realistic after a while of use.

          Hope this would help

      • Ryan says:

        In doing this, the full format, will this delete the games on it?

      • Jo Adams says:

        I just bought a Kesu external hard drive for more storage for y ps4 and it always says usb is it conected and I have updated my ps4 to the latest version and restarted my ps4 several times now and I’m still having the same problem and the kesu external hard drive can work for laptop, computer, Xboxone and ps4 and My ps4 is acknowledging the usb device for 4hrs now

        • PS4 Storage says:

          Hi there,

          Please send me a screenshot of the error message you are getting in order to better recognize the problem and provide a precise solution. Thanks

          • Jobadams says:

            I sent you an email of the picture of error that pops up on my ps4 on 01/14/2019

          • PS4 Storage says:

            Hi,

            To what email have you sent it? I suggest that you upload the screenshots to https://imgbb.com/ and send me the links as a comment, so I can better understand the problem you have. Thanks

  2. Kevin bonebrake says:

    Any idea why it suddenly won’t read a usb that’s been plugged the same spot in for 6 months?

  3. miles says:

    Hello my segate HHD 1 terabyte is saying it is on while plugged in my PS4 but it is saying nothing is plugged in because my games will not open saying i need it be plug it in. It works on my laptop perfectly. I am basicly saying it wont register i think.

    Do you have any ideas

    • PS4 Storage says:

      Make sure you connect your external HDD directly to the USB port and not via a USB hub. Then, while connected, restart your PS4 and it shall be recognized then.

      Hope this works with you.

  4. miles says:

    Same thing as Kevin is happening to me

  5. Allen says:

    Have no idea what happened. I got my hdd and it worked great for awhile. I unplugged it for a few weeks. Went to plug it back in and it wouldn’t reconize.

    Reformatted 5 or 6 times nothing. Reformatted again one last time but stopped it mide way through basically leaving it “unallocated” and finally it reconized it again.

    I guess don’t unplug it again?

    • PS4 Storage says:

      Hi Allen,

      When you leave a mechanical hard drive for so long without any use, this sometimes happens, especially if it was subjected to a magnetic field caused by other electric devices.

      Usually a FULL format (not quick) is supposed to fix this issue, and I think you were only doing quick format all the time.

  6. William says:

    Hey a fix I found was but it’s not good for the system I just in plugged it when it’s on so it forces it to reload and scan it’s files and it works never happened again no redownloading your games hope unplugging and turning on your steystem (when on unplug)

    • Alfphamega says:

      Can you reword as I’m not understanding how you fixed it

      • PS4 Storage says:

        I myself didn’t fully understand what he was trying to say, but I guess he meant that he plugged the external HDD into PS4, then restarted it, and that way he fixed the problem. I am guessing that because, according to my knowledge, this trick has solved lots of problems in this regard.

  7. William says:

    I have a hard drive that use to work now is say its not usb 3.0 but it is anyone have a suggestion

    • PS4 Storage says:

      Is it configured with USB 3.0 or 2.0? If it is USB 2.0, then it won’t work on PS4 as an extended storage device, but can work, though, as a backup storage. Read more here.

  8. Michael says:

    I bought a new seagate 2tb drive, but when I plugged it in, it said no usb connected? I restarted the ps4 but still the same?

    • PS4 Storage says:

      Hi Michael,

      Check the external hard drive first on a PC and make sure it works properly and doesn’t have any kind of defect, such as bad sectors.

      Secondly, ensure that you have the latest version of PS4 System Software Update.

      Thirdly, don’t connect the drive via a USB hub, rather connect it directly into the USB port.

      • Michael says:

        Ok so system is updated, it is plugged in to the usb slot and checked it on pc, seemed ok! So I waited awhile and finally the ps4 told me the usb was not compatible…but it should be? Usb 3.0, 2Tb and connected directly to ps4? When I check the capacity of the drive it tells me it’s 144115.2TB would this have any affect/is it reading the size wrong?

        • PS4 Storage says:

          If it shows the capacity in that huge number, then surely this is a defective drive my friend. You can do one step though. Go and make FULL format to the drive on PC (FULL not QUICK). If this doesn’t fix it, go get another drive.

  9. M.R. says:

    My external hard drive has worked perfectly. I installed some games on it and saved game data. Now, for seemingly no reason, it says for every game on the drive, “To start the application, connect the extended storage device it is installed on. To install this application on another storage device, first delete it, and then download it again or insert the disc for it.”. I don’t want to reformat and lose everything.

    • M.R. says:

      The USB slots are working fine, the light on the hard drive is on, controller charging cord works fine. Restarting the system didn’t help.

    • M.R. says:

      It’s a Seagate 2 TB Game Drive for PS4, btw

      • PS4 Storage says:

        Most probably it is a bad sector due to the wrongly use of the drive. You can do one thing in your situation if you don’t want to delete your data.

        Hi M.R. and thanks for contacting us.

        First of all, connect your external hard drive to a computer and ensure it is working fine by by getting recognized on the computer.

        If it works but have some errors, go and perform Check Disk on it. In Windows 10, right-click on your external HDD icon and choose Properties. Then click on the Tools tab and you’ll find the Error Checking feature there.

        Tell me afterwards what happens to you.

  10. Tom says:

    Ps4 recognizes the USB storage device but says it can’t connect. Won’t allow me to reformat or used as extended storage. Confused as to why this has happened all of a sudden because I use my ps4 every day and hardly ever disconnect the external HD. It’s a Buffalo 4TB HD and has been working fine until today.

    • PS4 Storage says:

      Most probably due to a drive’s failure. You better connect it to a PC, and perform an error checking function, this will hopefully help immensely.

  11. Doug says:

    Gone through the whole process of new drive installation and at the point of plugging my old drive into the ps4 in hopes of using backup and restore data saved back to the old drive from PC to recover all my applications. PS4 insists I format the drive to make it suitable for extended storage when I try to locate restore data on it. Thing is the drive was formatted in exFAT on the computer so I could move the restore data back onto the old drive. If I do the PS4 format and then bring it back to the PC it’s my guess that the PC will want to format it in order for me to be able to recognize the drive and move the restore data onto it.
    I know there is something obviously wrong about what I’m doing here but I don’t see it.

    • Doug says:

      FIXED

      User error here. When I put the backup data back onto the old drive from the computer I failed to start the folder structure with a “PS4” folder. How did I figure it out. I went to do a restore on the drive from the PS4 in it’s new state. When it didn’t prompt for a format I knew something was up. I went to restore that backup and saw the new backup but not the old. I then plugged the drive into the computer gain to compare old save -vs new save. Saw the newly saved backup had an extra folder level at the very top. The “PS4” folder. So I removed the newly saved PS4 folder and newly saved backup then created a new PS4 folder and simply dragged the old backup data into the that thus allowing PS4 to find what it would be looking for during a restore process. I understand that to use the external drive after the restore has been used from it to update the new 2TB internal that It will require a PS4 format. All is well. Hope everything works smooth for everyone out there doing their upgrade and they remember to take you time and hopefully the answer will show itself. Thanks

      • PS4 Storage says:

        Thanks Doug for telling us about your experience, that’s generous of you. I have approved your comments to let other users who have similar problem learn from them.

      • Combee46 says:

        Don’t format it as an extended storage if your plugging it into a computer that’s ps4 folder is usually only accessible from ps4 try formatting it in exFAT then full format on a computer should fix it

  12. Jackson says:

    My usb hd has worked for a while but then it stoped working all of the sudden and it says it’s on but won’t let me connect them together

    • PS4 Storage says:

      Most probably a defective device. Connect it to a computer and check it yourself whether it’s a hardware error or just system file error.

  13. Neven says:

    Hi, When I woke up this morning I had trouble with my external HD. I left everything plugged in all night, nothing was disconnected but there was a message saying that the hd had been disconnected incorrectly. Since then I have not been able to get it to work. The light is on that shows its receiving power from the PS4 USB port but it says it’s not connected. I have switched ports and connected it to a PC that says the device is working properly and restarted the PS4 3 times. I have been using this since January. It’s a Seagate Game Drive for PS4 with 4TB. Any suggestions would be appreciated….

    • PS4 Storage says:

      Hi there,

      If your PC could recognize it properly, then most probably it’s a system error from your game console. Try to reset your system to default settings and tell me what you get.

      • Neven says:

        Hey, thanks for the speedy reply…just got a chance to reset to default settings and I am still getting the same message that says the USB storage device is not connected.

        • PS4 Storage says:

          Ok then. Probably a bad sector or a system file error from your external hard drive. Connect your external hard drive to your PC, and perform an error check and let your PC fix all errors on your device.

          Do that and tell me what you get.

      • Neven says:

        Hi I guess my reply from earlier didn’t go thru. …I reset to default settings and there was no change. It still says that there bnb is not a storage device detected….any more thoughts???

        • PS4 Storage says:

          I already replied to you my friend. I said to perform an error check on the drive. Read my previous reply.

          But see, let’s better diagnose the problem.

          Do you have any friend who has a PS4 also? If yes, let him try your external hard drive on his console and let’s see if it works or not.

          I am trying to figure out where the problem exactly is.

  14. Neven says:

    Hi again, sorry for the confusion about your reply yesterday. I assumed the reply would show up in the forum. Your help is very appreciated:-) I ran an error check on the HD thru the PC and it came up with no errors detected. I won’t be able to hook it up to a friends system for a least a week. I will be out of town. If you have any other suggestions in the meantime I will be keeping an eye out for them and will let you know when I can try it out on my friends system. Thanks!

    • PS4 Storage says:

      You’re welcome and don’t worry, I like to help.

      You know what I’m afraid the most about your case? that the USB card has failed/burnt due to the so long use of it. You said you kept your external hard drive connected to your USB for so long then this happened. If my guess is right, then you have to take your console to a technician to replace your USB card.

      Do one last attempt. Connect ANOTHER external hard drive to your PS4 and tell me what happens. Does it work fine or not?

  15. Ally says:

    Hello, my husband has a ps4 (one of the older ones it’s at least 3 years old) and we recently had an issue with the new PS4 system update 5.55. After finally getting the system to reboot we had to do a complete factory reset. We had our external hard drive plugged in when the system freaked out. Anyway, like I said we got the system back up and reset. Now it is no longer reading our Seagate Game Drive for PS4 2TB. I am unsure of what to to do. when I hook the HD up to my laptop it says the drive if functioning properly. Please help.

    • Ally says:

      I’d like to add that the seagate drive was bought 4 months ago.

      • PS4 Storage says:

        That doesn’t matter unless you’re asking about warranty. The warranty won’t help you if it works properly on another PS4.

    • PS4 Storage says:

      This problem seems common among users. They all do the same mistake, keeping the external hard drive connected to PS4 for too long which may cause electrical shocks to either the USB card of PS4 or to the external hard drive itself.

      It’s likely that your PS4 USB card has malfunctioned due to an electrical shock.

      Please do the following things to precisely allocate the error source:

      1. If possible, connect your external hard drive to another PS4 and see what it says. This is highly recommended.

      2. Connect another external storage device to your PS4 (USB flash memory can work also). See if your PS4 will recognize it or not.

      Do these two things and tell me the result.

  16. Alisha says:

    Okay so the external hard drive was instantly working on our other PS4. I don’t have any other USB flash drive to use on the one that spazzed out. According to my research we aren’t the only ones to be having this issue with the PlayStation 5.55 update. So I’m unsure as to what to do?

    • PS4 Storage says:

      I’m not sure if it’s PS4 Software Update 5.55 that caused the problem or it is a hardware issue with your PS4 USB card, although most probably it is the latter.

      Try to do a clean installation of PS4 System software from scratch (download the full installation package). If that doesn’t work, then you most probably have a serious hardware issue with your PS4 USB card.

      But I strongly suggest before you do that to connect any USB storage to your PS4 (you can connect your phone to PS4 as some brands can be recognized as storage devices). Tell me then what you get.

  17. Emma says:

    Hello,
    for some reason I unplugged my hard drive from my Ps4 and left it unplugged for about 4 days. When trying to plug it back in, my Ps4 doesn’t recognize it yet the light was turning on. After trying again, the light stopped turning on. I tried to plug it into my PC but it does not get recognized either, so I am not able to do a full format. My Ps4 is up to date and since January my hard drive has been working fine, yet the one time I unplug it it malfunctions. I have a ton of games on the hard drive and do not want to re-purchase as it is expensive enough to have 1. Help.

    • PS4 Storage says:

      Hi Emma,

      Probably it is the USB bridge in your external hard drive that failed. You can do one thing to identify the real problem. Dismantle your external hard drive and remove its enclosure. Take the bare hard drive and connect it to a PC internally. Most probably it will work. If it does, then go but another external hard drive enclosure (costs around $8) and you’ll be fine then.

      Hope that resolves your problem

  18. Daniel Belgum says:

    Hi, i have a seagate 2TB PS4 external storage. I downloaded a game update and after that it crashed. PS4 crashed, harddrive crashed, i try to connect it to pc but wont connect. it starts up and light is on but nothing happens. what do i do ?

    • PS4 Storage says:

      Hi Daniel,

      Dismantle your external hard drive connect it internally to a PC. If it does not work either, your external HDD is dead. Otherwise, it’s your USB bridge that needs to change, and you have to buy a new external HDD enclosure (costs you around $8).

      • Daniel Belgum says:

        Hi. Is there a guide on the dismantle part? And its like a week old since i bought it. Is it really this trash?

        • PS4 Storage says:

          It’s very simple to the extent that it doesn’t need a guide. Just unscrew the external hard drive enclosure and pull the hard drive out. Then connect it internally to a PC to check if it works or not. If this is not possible to you, just take it to a technician and he will check it for you.

          And it is not just about the external hard drive itself. Probably it is good, but there was an electrical shock occurred when it was connected to your PS4 that caused the whole problem.

  19. Ron says:

    Hello,
    I have a 3TB Seagate Free Agent Go Flex Desk external HD. My PS4 is updated to 5.55. Used the HD with no issues and was able to copy games with no problems. HD was unplugged for a couple of weeks and when I went to plug it back in I started having issues. First the PS4 wouldn’t recognise the HD at all but after a reset I got it to at least recognise the device. Then when I went to format the HD as external storage it tells me that it can’t format this HD this way because it’s not a USB 3.0 or higher (even though it is and it recognised it before). I ended up clearing out my HD completely (had my computer guru do it – he checked for errors, etc…and everything checked out perfectly), so now the HD is back to it’s original “out of the box” condition (my PC recognises it with no problems and using a 3.0 slot). I again plugged in the HD and attempted to format as extended storage and still get the same error message.
    The only thing I haven’t tried is a new USB 3.0 cord, but I don’t want to waste money on a needless cord if there is another fix for this.
    Any help would be appreciated. Thanks

    • PS4 Storage says:

      Hi Ron,

      A new USB 3.0 cord won’t help you since your external HDD is working fine on your PC. What you can try is that you format the external HDD using exFAT file system then try to connect it again to your PS4, then tell me what happens.

      • Ron says:

        I was able to format the HDD using exFAT no problem but when I tried moving games to the HDD I get the message that the HDD needs to be formatted to extended storage, so I choose the option to format as extended storage and I get the same error stating the HDD needs to be USB 3.0. Still stuck.

        • PS4 Storage says:

          Then most probably it’s a compatibility issue with PS4 operating system. You can do nothing but to wait for a new release of PS4 system software update, as many users are having the same problem as yours.

  20. Ron says:

    Thanks for letting me know, at least it’s nothing that will cost me out of pocket. Is there a way of finding out if Sony is aware of this issue? Thanks again for the help.

  21. MardiMadness says:

    My Seagate 2 tb external hard drive stopped working when my PS4 froze and I had to unplug cable to reset. Wouldn’t recognize usb after that. I eventually shut down ps4. Unplugged the power to it and let sit for a few minutes off completely. Reboot and plug and and the repair worked. Hope this helps someone.

  22. Hamserv says:

    I just bought a WD 1 TB passport external drive. Connected to PS4 ok. Formatted ok for extended storage. When I try to move games to it, even just one, it starts then seems to hang for hours making no progress. I don’t get any error messages.

    • PS4 Storage says:

      try to rebuild PS4 database and tell me if this fixes it or not.

      • Hamserv says:

        I did that plus a full slow exFAT format from my pc. Formatted on the ps4 as extended storage. Game copy makes a lot of progress, then PS4 shuts off.

        • PS4 Storage says:

          Then it’s the internal hard drive is dying. It’s not reading data properly.

          I always recommend that PS4 users upgrade their internal hard drive because it’s worthless.

          Try to pull out the internal hard drive of PS4 Pro and connect it to a PC, and go diagnose it with error check. If you find nothing, then you have to perform a FULL format. Because mechanical hard drives decline by time and they need a full format every year or two to restore the lost performance.

          Make sure to clone your hard drive on PC before doing the full format thing.

          Hope that will work for you

  23. Harry says:

    Hi I bought a 2TB sonnics external hard drive for my ps4 but It worked fine on my Mac but my ps4 wouldn’t recognise it so I decided to return it and get a 2TB Seagate hard drive but same again it works fine on my Mac but my PS4 won’t recognise it. The light on the seagate is on but it never flashes and both the hard drives had usb 3.0 my ps4 is like 3 years old so I don’t know if I need a new ps4 or not.

    • PS4 Storage says:

      Hi there,

      Probably you need to first download the latest version of PS4 System Software Update and install it. Afterwards, connect the external hard drive to your PS4, then restart it. If it doesn’t recognize it, try to use the second USB port and see if it works. If the same problem occurs, then most probably it is a hardware failure in your PS4.

  24. Daniel says:

    This was happening to me but I solved it! Check the ps4’s power cord. Plug it in, unplug it do whatever to reset it and it should work.

    • PS4 Storage says:

      I appreciate your contribution to help others overcome this problem. May this help someone.

  25. Juan says:

    My PS4 stopped reading my Seagate 4 TB drive after 4 months of working fine and gives me a “USB device not connected”. My system is up to date. Unfortunately I’m unable to access a PC so I can’t check or do anything to the hard drive.

    • PS4 Storage says:

      You must verify first that your external hard drive works well before taking any other step. That’s only possible if you connect it to a PC. But there’s another solution that might work. Try to unplug the PS4 power cord and keep it unplugged for 305 minutes, then turn on PS4 while your external hard drive is attached to it. Check if this works for you or not.

  26. Les says:

    Hi can I use a seagate 8T Backup + Plus Hub

  27. Jordan Janulewicz says:

    Hey so my brothers ps4 hdd stopped reading and I put 2 of the old storge and I put my 4tb in and it still said not reading the hdd what should we do?

    • PS4 Storage says:

      Hi. Most probably it is the USB connection of your PS4 that has failed to work. To make sure about that, try to connect different USB devices to your PS4 and check whether they work or not. Something like a USB flash drive. Once this is confirmed, you need to take it to a technician to fix it.

  28. Mike says:

    Hi my hard drive just wont recognise to my ps4

    • PS4 Storage says:

      First, connect your external HDD to a PC and check whether it works or not. Then, Make sure to update your PS4 system software to the latest version. Now, connect the external HDD to your PS4 and restart it. If it still doesn’t recognize it at all, then the problem might be in your PS4 USB connection. It may be damaged or malfunctioning which requires that you take it to a technician.

  29. Lake says:

    Hi there,

    I recently bought a Seagate 4TB Expansion HDD with USB 3.0

    I hooked it up to my PS4 (original not Pro so there are only the 2 USB ports in the front), formatted the Drive and then proceeded to move all my game files over from the PS4 to the Drive as my PS4 storage was almost full and not running optimally. After 3-4 days (the Drive was never unplugged or bumped, the PS4 was shut down after every use) when I turn the system on I get an error symbol beside all my games and I can’t play them, even with the disk for that game in – “To start the application, connect the extended storage device it is installed on” – the Drive is clearly hooked up and turned on but my PS4 claims there is no device connected. I have since removed the Drive and plugged it into my PC, all tests showed that everything is working fine on the Drive. I don’t want to lose all my data!! Please help

    • PS4 Storage says:

      Hi there,

      This kind of problem has happened lots to PS4 users. You may have success in resolving it by doing the following:

      1- Rebuild PS4 database. If it doesn’t work, then..
      2- Reset PS4 system to its factory settings. If not, then..
      3- Re-install PS4 system software or update it to the latest version.

      Make sure that your external hard drive is unplugged while carrying out any of these processes.

      Tell me if this has fixed your issue. I have some other solutions in mind as well.

      • Lake says:

        Hi there, sorry but how do you “rebuild” the PS4 database? Also my system software is up to date.

        I also have 2 “free-to-play” games downloaded directly to my PS4 (fortnite, dead by daylight) and would like to hopefully not lose them by resetting to factory settings.

        Thanks.

        • PS4 Storage says:

          As for rebuilding PS4 database, watch the following video:

          As for resetting PS4 system, it will delete all your data. So make it the last option if you don’t have a means to backup your games externally.

          • Lake says:

            Okay thanks, I’ll try that tonight.

            If it makes any difference, I tried plugging my hard drive into a friend’s PS4 (original not pro) and it had no problem recognizing the drive. Does this mean the USB ports on my PS4 are both fried somehow? Or should I still do the Database Rebuild

          • PS4 Storage says:

            That’s possible also but rarely happens, very rarely. Try to connect a USB flash stick and see if your PS4 recognize it as a backup storage. If not, you probably have a serious issue with the USB connection. You can’t tell yet anything unless you restore the factory settings. This will surely reveal the truth about this issue. Most of the times the USB connection malfunctions because of program conflicts. So just do these steps and tell me what you get.

            By the way, you can backup your PS4 hard drive if you connect it to a PC using any cloning software.

  30. Brandon says:

    So I’ve been using a seagate ultra slim 2tb external hard drive for a little while now for about a couple of months to a year. A decided to update my ps4 because I haven’t used it in a while. When I turned it on the ps4 everything was working fine, then when I updated it, the external hard drive was no longer turning on and I’ve restarted my ps4 multiple times, I’ve tried to connect it to my computer and it doesn’t recognize either. I’d like to be able to use it because I have a lot of important game files on the external hard drive. I can’t even extract the game files and move them either since my ps4 can’t tell that I have the external hard drive connected.

    • PS4 Storage says:

      Try to connect it to your PC then go to control panel -> Administrative tools -> computer management -> storage -> disk management. You’re supposed to find it there as an unknown storage device format.

      If you have found it, it means your external hard drive is still working. If not, then try to dismantle your external hard drive and pull out the hard drive and connect it directly to your PC via SATA connection (Not via USB).

      If it works fine, that means the USB bridge of your external hard drive is malfunctioning and needs a replacement. If it doesn’t, then most probably the hard disk itself has been damaged.

  31. Melech says:

    While playing the black out beta to black ops 4 my system suddenly crashed. It was not responsive and I had the external 2TB hard drive plugged in. I wasn’t forced to unplug the system entirely but upon restarting the Hard drive wouldn’t read and would beep

    • PS4 Storage says:

      beeping is usually caused by a failred device connected to your system. Try to unplug the external hard drive, turn off electricity on PS4 after you shut it down, and finally boot up your PS4. Tell me whether this fixes it for you or not.

  32. Gus says:

    I have a seagate game drive for PS4 and just recently my system is saying that it doesn’t support the external usb I checked my device in settings and it being read as having 144115.2TB of capacity this can’t be right because yesterday this wasn’t happening.

    • PS4 Storage says:

      Turn off your PS4. Unplug the external hard drive. After 3 minutes connect the external HDD and turn on PS4. Does PS4 system recognize it?

      • Gus says:

        It still reads it as having 114115.2TB of capacity
        (CE-41901-5)

        • PS4 Storage says:

          Oh sorry! I read it 114115.2GB not TB. I know now what’s the issue. Your external hard drive is defective. Probably was subjected to water or high degree of heat.

          Take a last step and connect it to a PC. If it doesn’t work properly there, then I am right.

      • Gus says:

        It still reads the same

  33. Gus says:

    Is it any way to fix a defective external hard drive?

  34. Osmar says:

    So, i was playing Spider-Man and the game crashed, so next thing i do is close the game but the entire system get crashed for a minutes and now ps4 wont reconice my external hard drive what can i do?

    • PS4 Storage says:

      Oh, this is a dangerous situation. I hope your USB card was not burnt, because this action usually (not always) happens when a serious hardware failure occurs.

      Anyway, let’s first diagnose the problem.

      First, connect your external hard drive to a PC and check whether it recognizes it or not.

      Secondly, connect a USB device (e.g. flash memory) to PS4 USB port, and check whether PS4 system recognizes it or not.

      After that, come back with the result to give you further instructions.

  35. Osmar says:

    My PC recognizes my external hard drive and my PS4 usb port works fine (i put some screenshoots from the ps4)

    • PS4 Storage says:

      Ok good. Can you run Check Disk on your external hard drive through your PC? Probably there are some bad sectors on your external HDD that need to be fixed. Please check all the boxes in the Check Disk screen.

  36. alex says:

    hi, i have used a seagate hdd for about a year (2tb) and reticently it keeps disconnecting. it doent on my pc or laptop (i checked) so i baught another hdd a tosihiba 500gb and this too is doing the same thing and this is brand new so it must be my ps4/usb ports right? i only ever have my hdd plugged in and my ps4 dual shock controller or my phone charging would thi some how effect it?

    • PS4 Storage says:

      Yes, most probably it is your PS4 USB port. But to be totally sure, try to connect a USB flash drive to it and see whether it’s recognized or it. If NOT, then yes, it is defective.

      As for your other question, the answer is NO. This will have no effect.

  37. Miguel says:

    I recently just bought a seagate 2tb external usb hard drive. It works perfectly, ps4 reads it and all, but when I wanna download a new game, it says there isn’t enough room on the system storage, but I have the application location set on the external storage so that future games get downloaded there, but it still says not enough room in the system storage

    • PS4 Storage says:

      If you have properly set up your external hard drive as an extended storage and this message then shows up, then most probably it is an error with the operating system. Reset PS4 to its factory settings and this should fix your problem. If not, come back and I will suggest some more solutions.

  38. Rob says:

    Hey, just purchased a Seagate 2T and connected it to my 1st gen PS4. I did this while the 1st disc of the RDR2 was being copied or installed. The PS4 didn’t recognize the HDD during this time. After the installation was done, and after I connected and disconnected the HDD several times, I restarted the PS4 and it recognized the HDD, but it said that it should be formatted as external storage (or something like that), so I clicked the only option that was available (“yes”), but nothing happened. I restarted the PS4 again and this time, it didnt recognized it anymore. The little blue light is not coming up anymore, although it feels that the drive is working if I touch it. If I connect it to a PC, I dont see the drive in the computer folder, but I if click the option remove the USB, then it says “safely remove Game PS4…”. But it doesnt gives me the “you can safely remove…”. The light doesnt come up in the PC anymore either. Any thoughts?

    • PS4 Storage says:

      Hi Rob. We need to perform several tests in order to identify the problem. This situation is either caused by a serious defect/failure by the drive due to the existence of bad sectors, a corrupt file system, or because of a faulty USB cable.

      Let’s try the easiest test first. Connect your external HDD to a PC, and go to Administrative Tools > Computer Management > Storage. Do you see your external hard drive there?

      If you can find it there, the problem is easy to fix. The file system is just corrupted and you need to perform a FULL format (not quick) in order to fix this problem.

      Check that and come back if this doesn’t solve your problem. I still have several things for you to try.

  39. Tumelo says:

    Hi, I need some advise please. My son took my external HDD (Lenovo 3.0 1TB), saying he needs to move files from his Play Station (or something to that effect. As you can imagine, I got my external hard drive back and now I cannot access my files from a PC.
    Is there a way I can save my data, before doing a full format? I’m quite desperate, I have all my work stuff on that device 🙁

    • PS4 Storage says:

      Hi Tumelo,

      I am afraid that your son did a grave mistake by formatting your external HDD on PS4. That’s because PS4 system ask users to format the external hard drive with a special file system that works only on PS4 before they are able to use it.

      If your son fell in this grave mistake, you’re not in a good situation then.

      There’s a solution here that might work (the possibility is not too high, but there’s still a hope though). You get a data recovery software to recover all your lost data. This article might help you find a good FREE data recovery software that might help.

  40. Jade says:

    Hi, so my 1TB external storage randomly stopped working. But it turns on, won’t let me format. I connected it to my pc and it said “working properly”. But it still won’t work? Also when I go to volumes nothing shoes up about the capacity etc. Then I pressed populate and now my extended storage is beeping like crazy

    • PS4 Storage says:

      Hi Jade,

      Can you check again your external hard drive on your PC? This time go to Control Panel > Administrative Tools > Computer Management > Storage > Disk Management. Tell me whether it shows up there or not.

      • Jade says:

        I got it to work last night, formatted the storage, then tried downloading 2 games. One of them kept freezing, so I decided to try and delete the game. But my whole system would freeze.
        The extended storage still beeps and it makes this weird “creaking” noise (best way I could describe it).
        My system tells me to format the extended storage, when I go to do so. It says “usb storage device is not connected”

        • PS4 Storage says:

          Most probably this happens due to an electric shock that your external hard drive was subjected to (Maybe you didn’t safely remove it from PS4). You have to perform a FULL format (not quick format) on a PC. The FULL format would override the bad sectors and make your hard drive usable again.

          Try this full format tip and tell me whether it works or not.

      • Jade says:

        It gives me an error code “CE-300022-7” could you possibly help me know what the problems is?

        • PS4 Storage says:

          Try implementing the tip illustrated in my previous comment to you. Hope this would fix your problem.

  41. Rob says:

    I have a 2TB Seagate External Hard Drive, PS4 compatible, and it worked fine for a little while, now it tells me, it won’t load due to needing to be USB 3.0, which it is! It tells me CE-41902-6
    I hooked it up to my PC, and it shows it’s working fine, I plugged it into the PS4, swapped out USB cables, always plugging into the ports directly, have my PS4 updated, and still getting this error.

    • PS4 Storage says:

      Hi Rob,

      Try to turn off your PS4 completely (shut down), unplug the power cable of PS4, and finally connect the external hard drive via the other USB port. Make sure you connect it tightly and the USB connector is fully crammed inside the port. Make sure also the second end of the cable is properly fixed into your external hard drive USB port.

      Now restart your PS4 while the external hard drive is connected to it. Does it resolve your problem?

  42. Griffin says:

    Same thing as Kevin happened to me but the light won’t turn on on the hard drive

    • PS4 Storage says:

      Either a faulty drive or a faulty USB cable. Connect it to a PC and check whether it works or not.

  43. Prp says:

    Restart the ps4 normally, reformat the expanded drive, delete any notifications on the update and then continue to redownload latest update. If this doesnt work go to safe mode by holding down the power button then select rebuild database and go from there. Most likely doesnt have anything to do with the harddrive the ps4 system tends to mess up in the middle of its updates

  44. Coben James Williams says:

    I have just bought a Seagate 2tb hdd and I got it formatted and loaded games on it, started playing red dead redemption 2 and after a few hours my ps4 froze up and I held down the power button until it reset and not it tells me my hdd needs to be repaired, I have tried numerous times to repair it and it worked one time so I tried to move my games off of it and the ps4 started moving the game then it said it stopped and I got a message saying it was disconnected improperly. I plugged the hdd into my laptop and it works fine, but when I click on properties I can find the tool tab to run the error check. I need help.

  45. Travis Kelleher says:

    I have the Seagate 5TB external hard drive. One night i was playing my game when my cat ran by and accidentally disconnected my cable that connects to the USB. (It happens all the time to me so it’s nothing new to me) Every time before this, I would always just plug it back in, and it would just repair so I can use it again. Well I’ll plug it back in, the light will turn on (solid blue light) but it keeps saying “USB not connected”. Connecting it to my computer though WILL recognize it. I have a friend hopefully coming over tomorrow with his PlayStation so I can try connecting to his console. But for right now it’s not connecting at all anymore and I lost access to around 15 different games.

    • PS4 Storage says:

      Check your USB port on PS4, it might be damaged. Try to connect your external hard drive to the other port and see whether it works or not. If not, turn off PS4 and remove the power cable from its socket. Wait 30 seconds, connect your external hard drive to your other USB port, and connect your PS4 power cable plug to its socket again. Now, turn on PS4 and see whether it recognizes it or not.

      If not, probably you need to perform a “bad sector” diagnose on your external hard drive. Download SeaTools and install it on your PC, then perform a full maintenance on your external hard drive. Hope this will eventually fix the problem.

  46. Josh says:

    The best way is to just use online storage I’ve found,, far less complicated lol, as I am lazy, but hard drives are great for those special ps ims from ur special someone,hehe

    • PS4 Storage says:

      Online storage is too limited and doesn’t suit one that needs 1tb+ storage capacity. Plus it has its own drawbacks that hold back many users from authorizing it as their first option.

  47. Arshia P says:

    The light on my hard drive is completely off,and it also says it is not connected so it won’t let me access my saved games,what should I do?

    • PS4 Storage says:

      Pull it out from the external enclosure and connect it to a PC. If it doesn’t work either, your hard drive has completely died and you must prepare for the funeral.

  48. Brody says:

    My seagate ps4 game drive 2tb is not getting recognized when I plug it into my PlayStation. The light will not turn on either on the gamedrive. My computer will detect it but not my PlayStation.

    • PS4 Storage says:

      You either need to update the PS4 system software to the latest version, rebuild your PS4 database, or just reset it to factory settings.

      If none works with you, please come back to us and we’ll provide more solutions.

  49. Bill k says:

    My storage device came unplugged while i was moving my PlayStation from different rooms and now that i plugged it back in while system was still off and after i plugged it in it says there is no device connected and my PlayStation beebs i don’t what that means

    • PS4 Storage says:

      Connect your external hard drive to a computer first and check whether it’s recognized there or not. If it does, come back to me and I will provide you with solutions.

  50. Monica says:

    My sons 2tb Seagate external drive stop working. I did everything I read formatting the whole ps4 and it still doesn’t rec8gnize the external drive. Now my son lost all his info on his games and I’m really upset. I just bought it like 2 months ago, I will go tomorrow to game stop and see it I can get a new one…..

    • PS4 Storage says:

      Before you dispose of the external hard drive, can you confirm that it really doesn’t work at all? Connect the external HDD to a PC and see whether your computer recognizes it or not. If it does, you’re still have a good opportunity to recover the lost data. Just do that and tell me if it works or not.

  51. Sinatra says:

    I bought a Seagate 1TB BACKUP PLUS USB 3.0 SLIM – STDR1000100 and I it also showed up as 144115.2TB on the ps4. I was wondering if this product even works on the ps4 and if not what product will. Should I return it and buy the same hard drive? Is it a defective drive? Please respond ASAP as I am trying to return it before the return date expires

  52. Sinatra says:

    Thank you for the advice! And you’re sure this drive would 100% for the ps4?

    • PS4 Storage says:

      Yes I am. Just read the reviews on that drive on Amazon and see how many guys said it worked well for them on PS4.

  53. Sinatra says:

    As well as what I just said if I were to get the hard drive you recommend would I get the pc one if we’re to use it on ps4?

  54. RACHGIER says:

    Probably a long shot but here we go. Toshiba External HDD stopped working on a friend’s PS4. Turned out to be a bad PCB Board. I replaced the board and plugged it in to my laptop. Laptop recognizes it as a media drive, says it’s functioning correctly. Now, tested it on MY PS4. Works just fine on my PS4, got the error message that it was disconnected properly from the system and blah blah blah. Cool. Repaired it on my PS4 and it works just fine on my PS4. Connected it to HIS PS4 and it says nothing is connected. Okay, restart, nothing. Full power down, nothing. I take MY external HDD and his system recognizes it immediately. So on my PS4 his HDD works with both ports, his cord, my cord, and a spare cord. On his PS4 his HDD isn’t recognized with either port, his cord, my cord, or the spare core. On his PS4 my HDD works with both ports, his cord, my cord, and the spare cord. Why won’t HIS PS4 recognize the drive but any other device I connect it to does?

    • PS4 Storage says:

      I think PS4 system has accidentally disabled the driver related to that external hard drive due to a former bad experience, so it won’t recognize it at all after that. Now, even if you buy a new external hard drive from the same brand and model, it will still NOT recognize it for that reason. This happens sometimes due to some hidden errors in operating systems.

      What you can do about that is to reset PS4 system to factory settings. If it doesn’t work, try to re-install the whole PS4 system software. I think this will work.

      • RACHGIER says:

        So even if I backed up all of his data, reformatted his HDD, then tried to reinstall it I’m looking at a 50/50 it still wouldn’t be recognized?

        • PS4 Storage says:

          I cannot assure you that, but most probably NOT. According to my experience, this is an error in the PS4 system itself, not the external HDD. The driver responsible for recognizing that particular external hard drive has been disabled and won’t be activated unless you reset PS4 system to factory settings or install PS4 system software from scratch.

  55. Pittbull1907 says:

    I just bought a seagate extern hardrive for my ps4 1tb it works great and now i start up my ps4 and he find it i will format it and he gives error this usb drive cannot be ussed soo and i see by the memmory of the ďrive stands now 144 thousand tb it is complete flashing is someone have this problem too before ? O tried restart and reconecting but nothing works

    • PS4 Storage says:

      Can you please send us some screen shots of the messages you get on your PS4 so we can better help you. Thanks

  56. Han says:

    Firstly I wanna thank you for the comprehensive information posted here! I have came across many comments to which you mentioned that leaving the extended hdd plugged in may lead to electric shock and deem the hdd unreadable.

    I would like to know if I have to safely disconnect the extended hdd every single time before turning the ps4 off or can I leave the extended hdd plugged in? -As in turning the ps4 off with the hdd plugged in and switching it on with the hdd remain plugged in. Is this advisable? Or would it be safer to just safely unplug it when i am done gaming?

    My concern is
    1. leaving it plugged in may lead to the electric shocks you mentioned
    2. safely disconnecting hdd every time may spoil the usb drive of the ps4

    • PS4 Storage says:

      Hi Han,

      Thanks for your nice compliment, I appreciate it. It suffices you to just safely remove it using the “Stop using this extended storage” button before powering off your PS4. This will do the job perfectly and maintain your external HDD lifespan.

      But there’s a problem here when PS4 starts up. Just like computers, the power supply may mistakenly send a high voltage electric shock to the USB ports once the system boots up. Although this is rare, but it happened to a few guys who lost their external hard drives. Though, you have made a valid point here concerning spoiling the USB ports. So, what I can suggest in this regard is that you use a USB extension cable (it’s very cheap, may cost you less than $2) and keep this cable connected to PS4 USB port, while you connect your external hard drive via this cable. That way, if something is going to spoil, it’s that cheap cable (this happens after using it hundreds of times).

      If you’re not very convinced, you better then go to an external SSD. They are shockproof devices that you can fully trust here.

  57. Anthony says:

    My harddrive connects but won’t let me format on my playstation and don’t have a PC but it’s definitely compatible with my system but for some reason I can’t see the used space

    • PS4 Storage says:

      Either your PS4 system needs to be reset to factory settings, or you need to update PS4 system software to the latest version, or your hard drive has bad sectors and needs to be fully formatted on PC.

  58. Rob says:

    My 2TB external hard drive was stolen , I had 2 games on it. I bought another external hard drive reformatted it. On the the game I play it gives me the message. To start app. Connect extended storage device it is installed on. …… I dont have that hard drive also I have a lot game time invested. I can see my weapons and gear on my phone app. Just went let me play the game.

    • PS4 Storage says:

      If your game saves are still available, you can easily fix that problem by re-installing those games on a new external hard drive.

  59. Xavi Balderas says:

    Mine will not even light up when it is plugged in. The PS4 shows no indication that it is even connected. Any tips?

  60. Richard Guarino says:

    i unplugged my passport from ps4 and then plugged it back in and it doesnt have any of my files, it says 50kb/1.78Tb

  61. Derek Fielder says:

    So my drive, like others, worked for a long time then suddenly stopped being recognized today. WD My Passport 2TB. Here’s what I have: USB ports are working on my PS4, controllers charge, phone connects and charges, other storage devices connect. Unfortunately I don’t have access to another PS4 to try it out on. Also, my PC recognizes the drive and says it’s “working properly” BUT when I bring up the disk drive management menu, it does not give me a prompt to try and format the drive and it won’t show up in the “My PC” menu. Is there anything I can do now besides getting a new drive? I also am not comfortable with trying to rebuild my PS4 database nor do I wish to reset to factory settings. I can always just redownload m games as all my save game management is saved to my system storage. Just wondering if I had any other options you may know about? Thanks!

    • PS4 Storage says:

      I understand why it won’t show up in the “My PC” menu because it’s fully encrypted by PS4 system. But what I don’t understand is your inability to format it. Maybe you’re doing it wrongly?

      Please check this article to learn how to properly format your external hard drive on Windows.

      If none works, you may need a third party utility such as EaseUS Partition Master. It’s a free, yet powerful hard drive formatting software.

      Hope that helps you fix your issues.

      • Derek Fielder says:

        Ok I was finally able to format it to ExFAT, however now I am getting error code CE-41902-6 when trying to format as an extended storage device. it says that I need 3.0 usb connection, at least 250gb and meets these requirements. I’ve read elsewhere that it could be the cable? Again, thanks for the help and responses!

        • PS4 Storage says:

          Yes, unfortunately PS4 USB ports have serious issues with dealing with USB 3.0 connectivity. Usually this problem occurs with PS4 Standard and rarely with PS4 Pro. That’s mainly because Sony was not planning, in the first place, to support extended storage until numerous users complaints of the absence of this feature and Sony yielded eventually.

          Anyway, changing the cable can most probably resolve the problem.

  62. Ben says:

    I bought a seagate backup plus hub and my ps4 is saying that it cannot format

  63. Fernando says:

    Please I need help with my external hard drive. I turned on my ps4 and I got a message saying I need to repair the device and when I select repair it didn’t work and I got another message saying I need to format it and I got a error message saying I can’t format it then it says the connection was lost but it’s still plugged in now I kept rebooting and trying different methods and now the light is turned off on the hard drive

    • PS4 Storage says:

      Hi Fernando,

      First off, you have to verify the drive’s health before taking any further step. Please connect it to a PC and check whether your PC recognizes it or not. If your PC recognizes it, come back to us and I will walk you through different methods to fix that issue.

  64. Cody Edwards says:

    My HDD is connected but my PS4 does does show that it is connected. Please help me fix this. After I fix whatever the issue is how do I get my games back that I downloaded off PlayStation Network on to my hdd. I did already plug it in to a PC and the PC confirmed that the drive was working just fine.

    • PS4 Storage says:

      It seems your PS4 system needs to be reset to its factory settings, as it undergoes some internal conflicts. Make sure to take a copy of your game saves and all other files that you can back up, then perform the factory setting reset.

      Additionally, don’t forget to unplug the external hard drive during the process. Once the process is complete, turn off PS4, connect your external hard drive, plug the external hard drive into PS4 and finally turn on PS4 while the external hard drive is connected.

      Please come back to us if that doesn’t work for you in order to suggest other solutions.

  65. Shaun harris says:

    Can you format hdd using the ps4? Thanks

  66. Gordie says:

    I got a portable hard drive from amazon but when I plug it in my ps4 it can’t read it i don’t know what to do

  67. Brandon Cutshall says:

    So my new external hd has been in for only a week. Hardly enough time to get all my games on it and my ps quits out on me by not shutting down properly and making me eventually have to hold reset and power just to get it to shut off. Finally the next day i turn it back on and of course… You guessed it. I must repair my ext. Hd to use. So i read this… Nobody had any valid info so i chose to turn off my ps4 correctly again and then turned it back on. This time it says it is repairing my hd. It did and the games still had the exclamation marks on them so i tried one anyway… It took a minite but it played so atleast that is a positive note. No unplugging of any sort was needed and believe me… If i had to reformat and redownload all the games again i would not do it. Because this will happen again. It is a better bet to just get an 8tb internal if possible… Is it? Or is 2tb max? Anybody know because i might still go that rout in the future. My ps does that stupid sheet all the time and its a brand new pro so wtf. Lucky me i guess… And yes… First i bought the seagate 8tb hd plus hub but was able to return it to staples for full refund even after opened so this isnt my first visit through here to read all of these so i hope this helps someone. Have a great and wonderful day everyone! FeeLzSoLoPhAt @ psn

    • PS4 Storage says:

      Thank you Brandon for telling us your experience that might help someone here having the same problem.

      Expanding the PS4 storage by upgrading the internal hard drive is a more reliable solution than going for external hard drives. If you have a PS4 Pro, the maximum compatible internal hard drive available is 2tb. If you like an SSD, the maximum size is 4tb, but it is way too expensive.

  68. Eman says:

    Hey, great and insightful forum!
    I have a Seagate PS4 2TB Game Drive and my system recognized it as a usb device. However, when I try to format it as extended storage, I get the error code CE30005-8. Any suggestions?

    • PS4 Storage says:

      Hi, and thanks for the compliment.

      That means the format feature of the PS4 system is not working properly. You can verify that by trying to format another external hard drive (if possible). If the same message comes up, it means you either need to rebuild PS4 database to fix that error or fix the PS4 internal hard drive.

      If rebuilding the database doesn’t resolve it, try to format the internal HDD of PS4 after connecting it to a PC. You can do that either by directly connecting it via SATA cable, or just buy an external hard drive enclosure and connect it externally to a PC. There, you can perform two operations: CHCKDSK or FULL format. both will fix any error found on the hard drive that impact its functionality.

      If you have any other question, please don’t hesitate to come back and ask.

  69. Mel says:

    I have a 8TB WD external hard drive that I am trying to connect to watch media through the media player, but the PS4 will only recognise the smallest portion on the hard drive that can not be erased. How do I get it to recognise the data I have stored on there? Or is the hard drive not supported for PS4?

    • PS4 Storage says:

      Hi there,

      Please provide me with the model name and number to be able to better diagnose the problem.

  70. Dylan says:

    So I have a seagate 4tb harddrive and for about a year now it would work fine for awhile but out of the blue it would say that it’s been disconnected improperly and that I need to repair it and usually I would do that and it would work fine but now it’s to the point to where I’m the middle of watching a movie it stopped working and said that I need to plug in the device that my application is housed on, won’t even give me the option to reapair either and I plugged it into my computer and it said it was running fine the light is on when I plug it in but my PS4 will not register that it’s plugged in anymore. Please help.

    • PS4 Storage says:

      If it is possible to connect your external hard drive to another PS4 to check whether it works there or not. Most probably it will work fine.

      Usually such a an issue is fixed by either rebuilding PS4 database or factory reset PS4 (Reinitialize PS4). The latter will delete all stored data on your internal hard drive, so be careful and take a backup.

      If none works with you, please come back for more suggested tips.

  71. Mel says:

    The hard drives model number is WD-18L12FN. I don’t have a PS4 yet, I have been trying it on a friends to make sure it will work before I buy one myself so I can’t send through a picture of the error message at this stage.
    When I plug the hard drive in it comes up with WD my book 25DA media (which is the portion of the hard drive that can’t be erased) and that the USB device needs to be a minimum of 250GB and maximum of 8TB

  72. Mike says:

    Hi. I’ve been using an external WD My Book (4TB) for months now. Have majority of my games installed on it. Just recently my PS4 stopped recognizing it. Just says there is no storage device connected. The light on the hard drive works. I’ve tried to disconnect and reconnect with no progress. Any tips?

    • PS4 Storage says:

      Have you tried it first on a PC and check whether it works or not? Additionally, if it’s possible to check it on another PS4 that would be much better.

      Once you confirm it works properly, then it’s the PS4 system that causes the problem. Try to either rebuild the PS4 database or, if doesn’t work, to factory reset PS4 (Reinitialize PS4). In most cases this will fix that error.

      • Mike says:

        I will try on my pc and see if I can find another PS4. I will get back to you with my findings. Thanks in advance!

        • PS4 Storage says:

          You’re welcome. Please if you’ve got this problem resolved, come back and tell us your experience. This will help many people who encounter the same problem. Thanks.

          • Mike says:

            So it would appear that my computer reads the External Drive just fine. I cant access anything obviously because of the formatting the PS4 did prior. I have to re-initialize the PS4 itself now?

          • PS4 Storage says:

            Yes, 99% of the causes of this error is due to some conflicts PS4 system undergoes that prevent it from recognizing the external hard drive connected to it. After reinitializing, head directly to update the system to the latest version before trying to use the external hard drive.

          • Mike says:

            Just wanted to update. Reinitializing my PS4 has worked and gotten the system to read my hard drive again. Thanks again for all your help!

          • PS4 Storage says:

            I am glad that you’ve eventually fixed that error. May your experience help someone with the same case. Thanks to you as well.

  73. Shaun Harris says:

    So…I’ve been following these posts as same is happening to me. I’ve plugged the HD into my new MacBook and it just says ‘remote disc’ with no details how do I know if it works?
    Granted I need to learn how to use a MacBook too, but, should I reinistialise the PS4 and see if it’s that?
    As quite a few others have said it has worked for so long and now suddenly doesn’t.

    • PS4 Storage says:

      If you verify that your external hard drive is working fine on either another PS4 or just a PC/Mac, then the problem is surely within PS4 system itself, due to some conflicts that have occurred. Usually reinitializing PS4 can totally resolve that problem.

  74. Shaun Harris says:

    Well I plugged it in to the Mac but this won’t recognise it will it because it is formatted to the PS4? I’ll give dragging and dropping something onto it a go and if that doesn’t work then I’m not sure if it does work connected to laptop. If I format it on laptop will that format it to use on PS4? Surely it won’t.
    Plus I can’t find an option to format it via Mac anyway so maybe it’s not working on it.
    Scrambled my head all this I specifically bought a PS4 compatible HDD so I don’t have this issue.
    Maybe my lads dropped it and not saying so it is broke. We’ll see I’ll try figure it out first.
    The light comes on HD so cable is working surely, sometimes it’s flashed sometimes it’s solid. 🤷🏼‍♂️

    • PS4 Storage says:

      I am sorry, but I can’t help you with MAC, as I use Windows OS. Yes, the external hard drive is totally encrypted by PS4, so you can’t use it on another system. BUT, even though it cannot be opened without a format, other systems (Windows for example) would recognize the drive and show its icon.

      If you happen to format the external hard drive on your MAC, probably it will work again on PS4, you can give it a try. Otherwise, the best test you can do is to connect it to another PS4 (if possible) and check whether it works there or not. If it does, then you have to factory reset the PS4. If not, you have to check it first on a PC/MAC and verify it’s not dead yet. If verified, you have to perform a FULL format to eliminate any potential bad sectors that cause this issue.

      Hope this helps.

  75. gaige says:

    hi I have a 2tb game drive Seagate hard drive and It wont show that its plugged into my ps4 it works perfectly fine on my laptop I’ve reset my system didn’t work,ive turned off my system and it didn’t work I don’t want to reset my whole system to were I have nothing.what can I do?

    • PS4 Storage says:

      I am sorry to say that if your external hard drive works fine on a PC, some conflicts are occurring within the PS4 system that prevent it from recognizing the external hard drive. Try first to rebuild PS4 database after deleting newly installed games/apps and updating PS4 system software to the latest version.

      If that doesn’t work, the only solution in this situation is to factory reset PS4 (reinitialize PS4). After successfully accomplishing this operation, you have to directly update to the latest system software.

      Additionally, if it’s possible, connect your external hard drive to another PS4 and check whether it works or not.

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