PS4 External Hard Drive NOT Recognized NOT Working [Fixed]

Removable disk drives—either USB flash drives or external hard drives—should be easy to use. But in some cases, you may connect your drive to PS4 and find the external hard drive isn’t showing up/not recognized. There’re several reasons that cause PS4 external hard drive not recognized or showing up. Sometimes it’s the external hard drive that promotes this situation. On the other hand, it can be the PS4 system itself that causes this problem.

In this case, many users get an error message that states: “The USB storage device is not connected“. Other users don’t get any message at all, it’s just that the PS4 system no longer responses to the external HDD connected to it. So, if you’re getting that error message, most of the below methods will help. But if nothing works, please scroll down to the bottom of this article and visit the recommended page. There you’ll find additional tips and more details on this specific error message.

As for this article, you’ll learn what makes PS4 external hard drive not working, what are the possible reasons, and how to resolve this issue entirely.

Why PS4 External Hard Drive isn’t Working?

Let’s first well diagnose the issue before suggesting a solution. Did your PS4 external HDD work before for a while then it stopped working and no longer recognized/showing up? Or did this just happened in the very beginning and you never got it to work at all before? Answering this question helps you find the right way to fix this issue.

PS4 External HDD Never Worked Before

If you have tried to connect the external hard drive to PS4 and it wouldn’t get recognized in the first place, you need to make sure of the following things.

  • Make sure the external hard drive is NOT defective/damaged. You can only confirm that when you connect it to a computer. If the computer has no problem at all recognizing it, and it works fine there, check the next point. Yet, if it doesn’t work even there, it means you might want to replace it with another drive.
  • Is your external hard drive compatible with PS4 standards? In many cases, the external HDD is incompatible, so it won’t work. Verify it’s totally compatible before moving on with this test.
  • The external HDD must connect directly to PS4 via one of its USB ports. Connecting an external HDD to PS4 via a USB hub prevents PS4 from recognizing it. This also applies to hub USB external hard drives. PS4 system won’t recognize such drives at all.
  • Only one storage device is allowed simultaneously. The PS4 will only recognize one external storage drive at a time. If a drive that has been previously formatted for external storage on the console is connected, it will not format a second drive and will not recognize a previously formatted second drive.
  • The PS4 external hard drive must have a wired connection (i.e. not wireless). PS4 system won’t recognize/support wireless external hard drives.
  • Is PS4 system software up-to-date or are you still using the older version? If you haven’t updated the PS4 system software to the latest version, please do it today. Later, go check whether this resolves the problem or not.
  • Use another USB port. This helps in some situations.

So, let’s dive into some details and elaborate on each point.

Connecting PS4 External HDD to a PC

The best way to do that is when your PC is off, then turn it on while the PS4 external HDD is attached to it. It’s also possible to perform this test while the computer is on and operating. You have to expect a notification message that indicates that it has been well recognized and now is ready for use. Something like this:

If you don’t get this message for any reason, go to “My Computer” and look up for the drive there.

Don’t worry if the drive’s file system is not recognized, you can easily fix that with formatting it. The most important part here is that your PC has recognized the drive and not labeled it as defective. See the image below:

ps4 external hard drive not recognized on PC

This error message pops up when a defective USB device connects to the PC. If this what appears to you, you probably want to dispose of the external HDD and get a new one.

PS4 External HDD Compatibility

PS4 recognizes all healthy USB storage devices connected to it, whether they are compatible as extended storage or just as backup/mass storage.

For example, we all know that USB 3.0 connectivity is essential in order to use the external HDD as an extended storage. But, if you connect a USB 2.0 device, PS4 will still recognize it, but won’t allow you to use it as an extended storage. You’ll get an error message saying: “Cannot format this USB storage device as extended storage“.

So, if PS4 doesn’t recognize the drive at all, it indicates that a serious problem is going on. But, let’s check the next test.

Connecting the External HDD via a USB Hub

The external drive cannot be connected to the console through a USB hub, it must be directly connected to one of the USB ports on the PS4 or PS4 Pro. Otherwise, PS4 won’t recognize it at all, thus won’t work.

On the other hand, you may use a USB hub to connect other USB devices to PS4 with no problem.

Stay Up to Date

Make sure that your console is running the latest version of the system software. In some cases that helps in fixing errors related to recognizing external hard drives and other devices as well.


Now, if the external hard drive passed all these three points, yet it still not recognized nor working, you have to suspect the PS4 console. If you can, connect it to another PS4 and check whether it works there or not. This is the best test you can do in this concern before trying to fix your PS4. Otherwise, if that’s not possible, try to follow the instructions below to fix that issue.

PS4 External HDD Was Working Fine Before

If the external hard drive was working flawlessly on PS4 before it stopped working, you need to confirm first it hasn’t been defective. You can do that by either connecting it to a PC or, preferably, another PS4. If it doesn’t show up, or the PC recognizes it a defective device, you’ll need a replacement for it.

But if it’s recognizes on other systems without an issue, the problem is then with your PS4. You have two options to work around this situation. But before that, try first to turn off PS4, switch off electricity for 1 minutes, unplug the external hard drive, now turn on PS4 and let it run without an external hard drive.

Afterwards, turn off PS4 again, connect the external hard drive to it while its off, and now turn on PS4 while the external HDD is connected to it. This may help in this situation. If that doesn’t work, try one of the methods below:

  1. Rebuild the PS4 database.
  2. Initialize PS4

Rebuilding PS4 Database

rebuild PS4 database to make it recognize external HDD

When rebuilding your Sony PlayStation 4 database you’re essentially organizing your database of content, and maintaining your PS4 to ensure it performs at its best. The Rebuild Database option does a defragment to the PS4, which can solve a whole host of issues on the PS4 and free up some much needed space, speed up your console and fix issues. The Rebuild scans the drive and creates a new database of all content, thus cleaning the disc drive.

Benefits of Rebuilding PS4 Database

Corrupted data on PS4 can cause lots of performance issues and might hinder PS4 from recognizing the external hard drive. Rebuilding database will handle the corrupt data and restore the performance of PS4. It is the easiest, safest and fastest solution to start with when PS4 has issues.

How to Rebuild PS4 Database

To initialize a full rebuild of the PS4 database, you first need to start Safe Mode.

Safe mode allows you to boot up your PS4 and access a variety of options to troubleshoot issues with your console. You should only use these functions if you’re following a guide because you can lose game data if you don’t know what you’re doing.

  • Switch off your PS4 using the power button on the front of your console.
  • Hold down the power button and listen out for two beeps (this takes approximately seven seconds).
  • Ensure that your PS4 controller is connected via USB cable. Turn it on. You’ll now be presented with the following options.
  • When presented with the Safe Mode menu, you’ll see the option to Rebuild Database.
  • Choose option 5 and press ‘X’ to Rebuild Database.
  • Wait. Don’t panic. Your screen will go black and it could take hours for the database to rebuild depending on how much data you have on your PlayStation 4. Do not turn the console off during this process.
  • Once the PS4 restarts, your database has been cleaned. You won’t lose any data during this process. All it does it reorganize your files and clear up your memory.
  • Initializing PS4

    Initialize PS4 to resolve PS4 Freeze issue
    Before we begin, you should know that initializing PS4 completely wipes the console’s hard drive and even removes its system software. It’s a last resort when a software glitch stops your PlayStation 4 dead in its tracks, particularly when booting up or when you want to make sure the console no longer has your data on it.

    You should back up any data you want to keep, such as images and video, to an external device or to the cloud. In order to back up data using the cloud, you’ll have to have a PlayStation Plus account.

    You’ll need also to download the full package of PS4 system software on a computer and store it on an external storage device. (Please visit this official page to learn more on how to download that software and install it properly after initialization)

    Now, in order to initialize PS4, you need to access the Safe Mode. To do that, simply follow the steps below:

    1. Turn off your PS4 using the power button on the front panel. The power indicator will blink for a few moments before turning off.
    2. Once the PS4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.
    3. Connect the DualShock®4 controller with the provided USB cable and press the PS button.

    Now, select option 7 [Initialize PS4 (Reinstall System Software), and you’re all done.

    Once initialization is complete, you have to update to the latest PS4 system software version before anything else. Don’t install any additional game/app before fulfilling this step.

    Afterwards, connect the external hard drive to PS4 and check whether it works now or not.


    Nothing Worked Yet?

    If none has worked for you to overcome this problem, most probably it is a serious hardware issue. It’s either your game console or the external hard drive. If you verify that the external hard drive works fine on another system, then it’s the PS4.

    Now, if you have already initialized PS4 and updated it to the latest software version, yet the issue persists, you need to seek the help of a technician, as this is a hardware issue that you can do nothing about it.

    Additionally, you may want to read the comments below, as some users suggested beneficial solutions for this case.

    The USB storage device is not connected

    If this is the error message you get, and nothing of the above methods work, please visit this page for more details.


    Questions & Answers

    How do I get my PS4 to recognize my external hard drive?

    In order to get the PS4 system to recognize your external HDD, you need to make sure first that the USB cable, PS4 USB port and the external HDD all are actually working and intact. If so, the problem is with the PS4 system software, you need to initialize it and reinstall it from scratch. (Read more details in this guide)

    Why is my extended storage not working PS4?

    There are several reasons why the extended storage won't work on the PS4, such as a damaged USB cable, malfunctioning PS4 USB port, a corrupted PS4 system software, and even a defective PS4 power supply. You can tell us your problem and we'll try to fix it for you.

    How do I fix a corrupted external hard drive on PS4?

    Fixing a corrupted PS4 external hard drive can be easy or hard, depending on the level of corruption on the drive. There're several reasons that promote this situation, and you just need to try every possible way until you find the relevant fix. If you want further assistance on how to fix a corrupted PS4 external hard drive, please contact us.

    Why is my PS4 not reading my external hard drive?

    The PS4 cannot read the external hard drive due to various reasons, including a corrupted PS4 system software, a corrupted external HDD or a malfunctioning USB port. If you need further assistance with your problem, please do contact us.

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Kevin bonebrake

Has worked for bout 6-7 months possi my longer. All of a sudden ps4 will reboot saying the hard drive wasn’t disconnected and I have to repair it. I choose yes says repair failed and have tto reformat it I go to reformat it and it won’t notice anything is connected. It hasn’t been used for anything else but being in my ps4. It turns on when I plug it in and the light is on.

Kevin bonebrake

Tried accessing it on my pc went to properties and then it froze and made my computer screen go black.

Ryan

In doing this, the full format, will this delete the games on it?

Justin siekert

Hey ps4 storage expert i have a seagate 2 tb storage device and it has worked great for about a year and now it won’t do anything when i plug it in no lights come on anymore and if i plug it in it say no storage device detected but like I said it it was plugged into my PS4 for about a year and no problems all of sudden one day it won’t turn on anymore

Larry

Ps4 Storage, my HD wasn’t being recognized. So I booted in safe mode, and installed system software via internet cable. Still can’t recognize it. Any clue what’s wrong? HD going bad? It’s was lagging prior to me doing the reboot,

Jo Adams

I just bought a Kesu external hard drive for more storage for y ps4 and it always says usb is it conected and I have updated my ps4 to the latest version and restarted my ps4 several times now and I’m still having the same problem and the kesu external hard drive can work for laptop, computer, Xboxone and ps4 and My ps4 is acknowledging the usb device for 4hrs now

Jobadams

I sent you an email of the picture of error that pops up on my ps4 on 01/14/2019

Alaa wahba

HDD work with PC and it in exfat fornat and worked befor om ps4
I alrady backup ps4 before but now HDD not recognized by ps4.
I turn off ps4 and tried again no success.

Jo adams

Hey I sent it to the website you told me

Kodiack

Hello I plugged it into a pc and nothing popped up. So if it is the external drive then how hard is it to get memory moved off the broken one to the new one??

Colton

Reset the system and before the ps4 can say its not recognized reformat it.

Craig

Kevin,

Did you ever figure out how to fix this? I am having the same issue and nothing seems to be working.

Robert Brummitt

I have a seagate 4 terabyte external hard drive for my ps4 it won’t connect I bout a new cord for the external hard drive and that didn’t work would it be the external hard drive itself I’ve only had it for 1 year

Kevin bonebrake

Any idea why it suddenly won’t read a usb that’s been plugged the same spot in for 6 months?

miles

Hello my segate HHD 1 terabyte is saying it is on while plugged in my PS4 but it is saying nothing is plugged in because my games will not open saying i need it be plug it in. It works on my laptop perfectly. I am basicly saying it wont register i think.

Do you have any ideas

Kevin bonebrake

So I came to conclusion I need a new one and mine is shot.

Chasen

My external hard drive is a Seagate 4tb I just did the 6.50 update forever it wouldn’t allow me to do the update kept freezing my PlayStation and shutting it off saying update not allowed finally I did Direct Connect and it did the update and now my system won’t even recognize that my external hard drive is plugged in why… Update kept freezing and frying out my PlayStation and now my hard drive will not read what do I do..

Justin Bouse

If i do a full initialize my ps4 will it earase all my data?

miles

Same thing as Kevin is happening to me

Allen

Have no idea what happened. I got my hdd and it worked great for awhile. I unplugged it for a few weeks. Went to plug it back in and it wouldn’t reconize.

Reformatted 5 or 6 times nothing. Reformatted again one last time but stopped it mide way through basically leaving it “unallocated” and finally it reconized it again.

I guess don’t unplug it again?

Marco Araujo

How do you do a full format on pc?

Justin Bouse

My 2 tb hdd was working fine then one day my ps4 says it doesnt work that the hdd needs to be usb 3.0 and i dont know why its doing this everything is up to date

William

Hey a fix I found was but it’s not good for the system I just in plugged it when it’s on so it forces it to reload and scan it’s files and it works never happened again no redownloading your games hope unplugging and turning on your steystem (when on unplug)

Alfphamega

Can you reword as I’m not understanding how you fixed it

Justin Bouse

One day i was playing my ps4 with external harddrive plugged in then the next day i went to play my ps4 and the ps4 said cant use this external harddrive it needs to be usb 3.0 or latter and my external harddrive is a 3.0 my harddrive will be fine then randomly not work everything in my ps4 is up to date how do i fix this

Jon

It looks like he UNplugged the playstation was on. Once you turn the playstation back on, it will scan for problems and attempt to fix things. I don’t think this is a GREAT idea because yanking the power from your station while it’s on is always a bad idea… but… it looks like it worked for this guy.
I had my seagate HDD just stop working. PS4 won’t recognize it and PC won’t recognize it. It gets power and the light comes on, but nothing can “see” it.
*sigh* it looks like I might have to get a new one… It would be nice if I didn’t lose all of my data on the drive… I moved ALL of my stuff over when I got it… I knew these things were fickle and I didn’t even think about it.

William

I have a hard drive that use to work now is say its not usb 3.0 but it is anyone have a suggestion

Michael

I bought a new seagate 2tb drive, but when I plugged it in, it said no usb connected? I restarted the ps4 but still the same?

Michael

Ok so system is updated, it is plugged in to the usb slot and checked it on pc, seemed ok! So I waited awhile and finally the ps4 told me the usb was not compatible…but it should be? Usb 3.0, 2Tb and connected directly to ps4? When I check the capacity of the drive it tells me it’s 144115.2TB would this have any affect/is it reading the size wrong?

Michael

Thanks for your help.

M.R.

My external hard drive has worked perfectly. I installed some games on it and saved game data. Now, for seemingly no reason, it says for every game on the drive, “To start the application, connect the extended storage device it is installed on. To install this application on another storage device, first delete it, and then download it again or insert the disc for it.”. I don’t want to reformat and lose everything.

M.R.

The USB slots are working fine, the light on the hard drive is on, controller charging cord works fine. Restarting the system didn’t help.

M.R.

It’s a Seagate 2 TB Game Drive for PS4, btw

Tom

Ps4 recognizes the USB storage device but says it can’t connect. Won’t allow me to reformat or used as extended storage. Confused as to why this has happened all of a sudden because I use my ps4 every day and hardly ever disconnect the external HD. It’s a Buffalo 4TB HD and has been working fine until today.

Paul

I upgraded to 7.5 and now the PS4 does not see my external drive. I have tried connecting it to my sons ps4 and the drive is fine. I have tried everything other than a full rebuild, is there a better fix?

Doug

Gone through the whole process of new drive installation and at the point of plugging my old drive into the ps4 in hopes of using backup and restore data saved back to the old drive from PC to recover all my applications. PS4 insists I format the drive to make it suitable for extended storage when I try to locate restore data on it. Thing is the drive was formatted in exFAT on the computer so I could move the restore data back onto the old drive. If I do the PS4 format and then bring it back to the PC it’s my guess that the PC will want to format it in order for me to be able to recognize the drive and move the restore data onto it.
I know there is something obviously wrong about what I’m doing here but I don’t see it.

Doug

FIXED

User error here. When I put the backup data back onto the old drive from the computer I failed to start the folder structure with a “PS4” folder. How did I figure it out. I went to do a restore on the drive from the PS4 in it’s new state. When it didn’t prompt for a format I knew something was up. I went to restore that backup and saw the new backup but not the old. I then plugged the drive into the computer gain to compare old save -vs new save. Saw the newly saved backup had an extra folder level at the very top. The “PS4” folder. So I removed the newly saved PS4 folder and newly saved backup then created a new PS4 folder and simply dragged the old backup data into the that thus allowing PS4 to find what it would be looking for during a restore process. I understand that to use the external drive after the restore has been used from it to update the new 2TB internal that It will require a PS4 format. All is well. Hope everything works smooth for everyone out there doing their upgrade and they remember to take you time and hopefully the answer will show itself. Thanks

Combee46

Don’t format it as an extended storage if your plugging it into a computer that’s ps4 folder is usually only accessible from ps4 try formatting it in exFAT then full format on a computer should fix it

Jackson

My usb hd has worked for a while but then it stoped working all of the sudden and it says it’s on but won’t let me connect them together

Allen H

I got a new 3.0 USB cable like instructed and I still get the error of “Device is Unsupported” for my Seagate hard drive! PS4 will not allow format. What can I do to fix this?

Neven

Hi, When I woke up this morning I had trouble with my external HD. I left everything plugged in all night, nothing was disconnected but there was a message saying that the hd had been disconnected incorrectly. Since then I have not been able to get it to work. The light is on that shows its receiving power from the PS4 USB port but it says it’s not connected. I have switched ports and connected it to a PC that says the device is working properly and restarted the PS4 3 times. I have been using this since January. It’s a Seagate Game Drive for PS4 with 4TB. Any suggestions would be appreciated….

Neven

Hey, thanks for the speedy reply…just got a chance to reset to default settings and I am still getting the same message that says the USB storage device is not connected.

Neven

Hi I guess my reply from earlier didn’t go thru. …I reset to default settings and there was no change. It still says that there bnb is not a storage device detected….any more thoughts???

Neven

Hi again, sorry for the confusion about your reply yesterday. I assumed the reply would show up in the forum. Your help is very appreciated:-) I ran an error check on the HD thru the PC and it came up with no errors detected. I won’t be able to hook it up to a friends system for a least a week. I will be out of town. If you have any other suggestions in the meantime I will be keeping an eye out for them and will let you know when I can try it out on my friends system. Thanks!

Ally

Hello, my husband has a ps4 (one of the older ones it’s at least 3 years old) and we recently had an issue with the new PS4 system update 5.55. After finally getting the system to reboot we had to do a complete factory reset. We had our external hard drive plugged in when the system freaked out. Anyway, like I said we got the system back up and reset. Now it is no longer reading our Seagate Game Drive for PS4 2TB. I am unsure of what to to do. when I hook the HD up to my laptop it says the drive if functioning properly. Please help.

Ally

I’d like to add that the seagate drive was bought 4 months ago.

Alisha

Okay so the external hard drive was instantly working on our other PS4. I don’t have any other USB flash drive to use on the one that spazzed out. According to my research we aren’t the only ones to be having this issue with the PlayStation 5.55 update. So I’m unsure as to what to do?

Emma

Hello,
for some reason I unplugged my hard drive from my Ps4 and left it unplugged for about 4 days. When trying to plug it back in, my Ps4 doesn’t recognize it yet the light was turning on. After trying again, the light stopped turning on. I tried to plug it into my PC but it does not get recognized either, so I am not able to do a full format. My Ps4 is up to date and since January my hard drive has been working fine, yet the one time I unplug it it malfunctions. I have a ton of games on the hard drive and do not want to re-purchase as it is expensive enough to have 1. Help.

Daniel Belgum

Hi, i have a seagate 2TB PS4 external storage. I downloaded a game update and after that it crashed. PS4 crashed, harddrive crashed, i try to connect it to pc but wont connect. it starts up and light is on but nothing happens. what do i do ?

Daniel Belgum

Hi. Is there a guide on the dismantle part? And its like a week old since i bought it. Is it really this trash?

Ron

Hello,
I have a 3TB Seagate Free Agent Go Flex Desk external HD. My PS4 is updated to 5.55. Used the HD with no issues and was able to copy games with no problems. HD was unplugged for a couple of weeks and when I went to plug it back in I started having issues. First the PS4 wouldn’t recognise the HD at all but after a reset I got it to at least recognise the device. Then when I went to format the HD as external storage it tells me that it can’t format this HD this way because it’s not a USB 3.0 or higher (even though it is and it recognised it before). I ended up clearing out my HD completely (had my computer guru do it – he checked for errors, etc…and everything checked out perfectly), so now the HD is back to it’s original “out of the box” condition (my PC recognises it with no problems and using a 3.0 slot). I again plugged in the HD and attempted to format as extended storage and still get the same error message.
The only thing I haven’t tried is a new USB 3.0 cord, but I don’t want to waste money on a needless cord if there is another fix for this.
Any help would be appreciated. Thanks

Ron

I was able to format the HDD using exFAT no problem but when I tried moving games to the HDD I get the message that the HDD needs to be formatted to extended storage, so I choose the option to format as extended storage and I get the same error stating the HDD needs to be USB 3.0. Still stuck.

Ron

Thanks for letting me know, at least it’s nothing that will cost me out of pocket. Is there a way of finding out if Sony is aware of this issue? Thanks again for the help.

MardiMadness

My Seagate 2 tb external hard drive stopped working when my PS4 froze and I had to unplug cable to reset. Wouldn’t recognize usb after that. I eventually shut down ps4. Unplugged the power to it and let sit for a few minutes off completely. Reboot and plug and and the repair worked. Hope this helps someone.

Melech

Did it make your seagate start beeping?

Hamserv

I just bought a WD 1 TB passport external drive. Connected to PS4 ok. Formatted ok for extended storage. When I try to move games to it, even just one, it starts then seems to hang for hours making no progress. I don’t get any error messages.

Hamserv

I did that plus a full slow exFAT format from my pc. Formatted on the ps4 as extended storage. Game copy makes a lot of progress, then PS4 shuts off.

Harry

Hi I bought a 2TB sonnics external hard drive for my ps4 but It worked fine on my Mac but my ps4 wouldn’t recognise it so I decided to return it and get a 2TB Seagate hard drive but same again it works fine on my Mac but my PS4 won’t recognise it. The light on the seagate is on but it never flashes and both the hard drives had usb 3.0 my ps4 is like 3 years old so I don’t know if I need a new ps4 or not.

Daniel

This was happening to me but I solved it! Check the ps4’s power cord. Plug it in, unplug it do whatever to reset it and it should work.

Juan

My PS4 stopped reading my Seagate 4 TB drive after 4 months of working fine and gives me a “USB device not connected”. My system is up to date. Unfortunately I’m unable to access a PC so I can’t check or do anything to the hard drive.

Les

Hi can I use a seagate 8T Backup + Plus Hub

Jordan Janulewicz

Hey so my brothers ps4 hdd stopped reading and I put 2 of the old storge and I put my 4tb in and it still said not reading the hdd what should we do?

Mike

Hi my hard drive just wont recognise to my ps4

Lake

Hi there,

I recently bought a Seagate 4TB Expansion HDD with USB 3.0

I hooked it up to my PS4 (original not Pro so there are only the 2 USB ports in the front), formatted the Drive and then proceeded to move all my game files over from the PS4 to the Drive as my PS4 storage was almost full and not running optimally. After 3-4 days (the Drive was never unplugged or bumped, the PS4 was shut down after every use) when I turn the system on I get an error symbol beside all my games and I can’t play them, even with the disk for that game in – “To start the application, connect the extended storage device it is installed on” – the Drive is clearly hooked up and turned on but my PS4 claims there is no device connected. I have since removed the Drive and plugged it into my PC, all tests showed that everything is working fine on the Drive. I don’t want to lose all my data!! Please help

Lake

Hi there, sorry but how do you “rebuild” the PS4 database? Also my system software is up to date.

I also have 2 “free-to-play” games downloaded directly to my PS4 (fortnite, dead by daylight) and would like to hopefully not lose them by resetting to factory settings.

Thanks.

Lake

Okay thanks, I’ll try that tonight.

If it makes any difference, I tried plugging my hard drive into a friend’s PS4 (original not pro) and it had no problem recognizing the drive. Does this mean the USB ports on my PS4 are both fried somehow? Or should I still do the Database Rebuild

Brandon

So I’ve been using a seagate ultra slim 2tb external hard drive for a little while now for about a couple of months to a year. A decided to update my ps4 because I haven’t used it in a while. When I turned it on the ps4 everything was working fine, then when I updated it, the external hard drive was no longer turning on and I’ve restarted my ps4 multiple times, I’ve tried to connect it to my computer and it doesn’t recognize either. I’d like to be able to use it because I have a lot of important game files on the external hard drive. I can’t even extract the game files and move them either since my ps4 can’t tell that I have the external hard drive connected.

Melech

While playing the black out beta to black ops 4 my system suddenly crashed. It was not responsive and I had the external 2TB hard drive plugged in. I wasn’t forced to unplug the system entirely but upon restarting the Hard drive wouldn’t read and would beep

Gus

I have a seagate game drive for PS4 and just recently my system is saying that it doesn’t support the external usb I checked my device in settings and it being read as having 144115.2TB of capacity this can’t be right because yesterday this wasn’t happening.

Gus

It still reads it as having 114115.2TB of capacity
(CE-41901-5)

Gus

It still reads the same

Gus

What’s the best replacement device for it? One that won’t over heat.

Gus

Is it any way to fix a defective external hard drive?

Osmar

So, i was playing Spider-Man and the game crashed, so next thing i do is close the game but the entire system get crashed for a minutes and now ps4 wont reconice my external hard drive what can i do?

Osmar

My PC recognizes my external hard drive and my PS4 usb port works fine (i put some screenshoots from the ps4)

alex

hi, i have used a seagate hdd for about a year (2tb) and reticently it keeps disconnecting. it doent on my pc or laptop (i checked) so i baught another hdd a tosihiba 500gb and this too is doing the same thing and this is brand new so it must be my ps4/usb ports right? i only ever have my hdd plugged in and my ps4 dual shock controller or my phone charging would thi some how effect it?

Miguel

I recently just bought a seagate 2tb external usb hard drive. It works perfectly, ps4 reads it and all, but when I wanna download a new game, it says there isn’t enough room on the system storage, but I have the application location set on the external storage so that future games get downloaded there, but it still says not enough room in the system storage

Rob

Hey, just purchased a Seagate 2T and connected it to my 1st gen PS4. I did this while the 1st disc of the RDR2 was being copied or installed. The PS4 didn’t recognize the HDD during this time. After the installation was done, and after I connected and disconnected the HDD several times, I restarted the PS4 and it recognized the HDD, but it said that it should be formatted as external storage (or something like that), so I clicked the only option that was available (“yes”), but nothing happened. I restarted the PS4 again and this time, it didnt recognized it anymore. The little blue light is not coming up anymore, although it feels that the drive is working if I touch it. If I connect it to a PC, I dont see the drive in the computer folder, but I if click the option remove the USB, then it says “safely remove Game PS4…”. But it doesnt gives me the “you can safely remove…”. The light doesnt come up in the PC anymore either. Any thoughts?

Tumelo

Hi, I need some advise please. My son took my external HDD (Lenovo 3.0 1TB), saying he needs to move files from his Play Station (or something to that effect. As you can imagine, I got my external hard drive back and now I cannot access my files from a PC.
Is there a way I can save my data, before doing a full format? I’m quite desperate, I have all my work stuff on that device 🙁

Tumelo

Thank you…

Jade

Hi, so my 1TB external storage randomly stopped working. But it turns on, won’t let me format. I connected it to my pc and it said “working properly”. But it still won’t work? Also when I go to volumes nothing shoes up about the capacity etc. Then I pressed populate and now my extended storage is beeping like crazy

Jade

I got it to work last night, formatted the storage, then tried downloading 2 games. One of them kept freezing, so I decided to try and delete the game. But my whole system would freeze.
The extended storage still beeps and it makes this weird “creaking” noise (best way I could describe it).
My system tells me to format the extended storage, when I go to do so. It says “usb storage device is not connected”

Jade

It gives me an error code “CE-300022-7” could you possibly help me know what the problems is?

Austin

My extended hard drive had came unplug by accident while my PS4 was on now it won’t show up at all on my PlayStation what do I do?

Rob

I have a 2TB Seagate External Hard Drive, PS4 compatible, and it worked fine for a little while, now it tells me, it won’t load due to needing to be USB 3.0, which it is! It tells me CE-41902-6
I hooked it up to my PC, and it shows it’s working fine, I plugged it into the PS4, swapped out USB cables, always plugging into the ports directly, have my PS4 updated, and still getting this error.

Griffin

Same thing as Kevin happened to me but the light won’t turn on on the hard drive

Prp

Restart the ps4 normally, reformat the expanded drive, delete any notifications on the update and then continue to redownload latest update. If this doesnt work go to safe mode by holding down the power button then select rebuild database and go from there. Most likely doesnt have anything to do with the harddrive the ps4 system tends to mess up in the middle of its updates

Coben James Williams

I have just bought a Seagate 2tb hdd and I got it formatted and loaded games on it, started playing red dead redemption 2 and after a few hours my ps4 froze up and I held down the power button until it reset and not it tells me my hdd needs to be repaired, I have tried numerous times to repair it and it worked one time so I tried to move my games off of it and the ps4 started moving the game then it said it stopped and I got a message saying it was disconnected improperly. I plugged the hdd into my laptop and it works fine, but when I click on properties I can find the tool tab to run the error check. I need help.

Travis Kelleher

I have the Seagate 5TB external hard drive. One night i was playing my game when my cat ran by and accidentally disconnected my cable that connects to the USB. (It happens all the time to me so it’s nothing new to me) Every time before this, I would always just plug it back in, and it would just repair so I can use it again. Well I’ll plug it back in, the light will turn on (solid blue light) but it keeps saying “USB not connected”. Connecting it to my computer though WILL recognize it. I have a friend hopefully coming over tomorrow with his PlayStation so I can try connecting to his console. But for right now it’s not connecting at all anymore and I lost access to around 15 different games.

Josh

The best way is to just use online storage I’ve found,, far less complicated lol, as I am lazy, but hard drives are great for those special ps ims from ur special someone,hehe

Arshia P

The light on my hard drive is completely off,and it also says it is not connected so it won’t let me access my saved games,what should I do?

Brody

My seagate ps4 game drive 2tb is not getting recognized when I plug it into my PlayStation. The light will not turn on either on the gamedrive. My computer will detect it but not my PlayStation.

Brody

Does resetting factory settings make me lose my saved data?

Bill k

My storage device came unplugged while i was moving my PlayStation from different rooms and now that i plugged it back in while system was still off and after i plugged it in it says there is no device connected and my PlayStation beebs i don’t what that means

Monica

My sons 2tb Seagate external drive stop working. I did everything I read formatting the whole ps4 and it still doesn’t rec8gnize the external drive. Now my son lost all his info on his games and I’m really upset. I just bought it like 2 months ago, I will go tomorrow to game stop and see it I can get a new one…..

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