PS4 External Hard Drive NOT Recognized NOT Working [Fixed]

Removable disk drives—either USB flash drives or external hard drives—should be easy to use. But in some cases, you may connect your drive to PS4 and find the external hard drive isn’t showing up/not recognized. There’re several reasons that cause PS4 external hard drive not recognized or showing up. Sometimes it’s the external hard drive that promotes this situation. On the other hand, it can be the PS4 system itself that causes this problem.

In this case, many users get an error message that states: “The USB storage device is not connected“. Other users don’t get any message at all, it’s just that the PS4 system no longer responses to the external HDD connected to it. So, if you’re getting that error message, most of the below methods will help. But if nothing works, please scroll down to the bottom of this article and visit the recommended page. There you’ll find additional tips and more details on this specific error message.

As for this article, you’ll learn what makes PS4 external hard drive not working, what are the possible reasons, and how to resolve this issue entirely.

Why PS4 External Hard Drive isn’t Working?

Let’s first well diagnose the issue before suggesting a solution. Did your PS4 external HDD work before for a while then it stopped working and no longer recognized/showing up? Or did this just happened in the very beginning and you never got it to work at all before? Answering this question helps you find the right way to fix this issue.

PS4 External HDD Never Worked Before

If you have tried to connect the external hard drive to PS4 and it wouldn’t get recognized in the first place, you need to make sure of the following things.

  • Make sure the external hard drive is NOT defective/damaged. You can only confirm that when you connect it to a computer. If the computer has no problem at all recognizing it, and it works fine there, check the next point. Yet, if it doesn’t work even there, it means you might want to replace it with another drive.
  • Is your external hard drive compatible with PS4 standards? In many cases, the external HDD is incompatible, so it won’t work. Verify it’s totally compatible before moving on with this test.
  • The external HDD must connect directly to PS4 via one of its USB ports. Connecting an external HDD to PS4 via a USB hub prevents PS4 from recognizing it. This also applies to hub USB external hard drives. PS4 system won’t recognize such drives at all.
  • Only one storage device is allowed simultaneously. The PS4 will only recognize one external storage drive at a time. If a drive that has been previously formatted for external storage on the console is connected, it will not format a second drive and will not recognize a previously formatted second drive.
  • The PS4 external hard drive must have a wired connection (i.e. not wireless). PS4 system won’t recognize/support wireless external hard drives.
  • Is PS4 system software up-to-date or are you still using the older version? If you haven’t updated the PS4 system software to the latest version, please do it today. Later, go check whether this resolves the problem or not.
  • Use another USB port. This helps in some situations.

So, let’s dive into some details and elaborate on each point.

Connecting PS4 External HDD to a PC

The best way to do that is when your PC is off, then turn it on while the PS4 external HDD is attached to it. It’s also possible to perform this test while the computer is on and operating. You have to expect a notification message that indicates that it has been well recognized and now is ready for use. Something like this:

If you don’t get this message for any reason, go to “My Computer” and look up for the drive there.

Don’t worry if the drive’s file system is not recognized, you can easily fix that with formatting it. The most important part here is that your PC has recognized the drive and not labeled it as defective. See the image below:

ps4 external hard drive not recognized on PC

This error message pops up when a defective USB device connects to the PC. If this what appears to you, you probably want to dispose of the external HDD and get a new one.

PS4 External HDD Compatibility

PS4 recognizes all healthy USB storage devices connected to it, whether they are compatible as extended storage or just as backup/mass storage.

For example, we all know that USB 3.0 connectivity is essential in order to use the external HDD as an extended storage. But, if you connect a USB 2.0 device, PS4 will still recognize it, but won’t allow you to use it as an extended storage. You’ll get an error message saying: “Cannot format this USB storage device as extended storage“.

So, if PS4 doesn’t recognize the drive at all, it indicates that a serious problem is going on. But, let’s check the next test.

Connecting the External HDD via a USB Hub

The external drive cannot be connected to the console through a USB hub, it must be directly connected to one of the USB ports on the PS4 or PS4 Pro. Otherwise, PS4 won’t recognize it at all, thus won’t work.

On the other hand, you may use a USB hub to connect other USB devices to PS4 with no problem.

Stay Up to Date

Make sure that your console is running the latest version of the system software. In some cases that helps in fixing errors related to recognizing external hard drives and other devices as well.


Now, if the external hard drive passed all these three points, yet it still not recognized nor working, you have to suspect the PS4 console. If you can, connect it to another PS4 and check whether it works there or not. This is the best test you can do in this concern before trying to fix your PS4. Otherwise, if that’s not possible, try to follow the instructions below to fix that issue.

PS4 External HDD Was Working Fine Before

If the external hard drive was working flawlessly on PS4 before it stopped working, you need to confirm first it hasn’t been defective. You can do that by either connecting it to a PC or, preferably, another PS4. If it doesn’t show up, or the PC recognizes it a defective device, you’ll need a replacement for it.

But if it’s recognizes on other systems without an issue, the problem is then with your PS4. You have two options to work around this situation. But before that, try first to turn off PS4, switch off electricity for 1 minutes, unplug the external hard drive, now turn on PS4 and let it run without an external hard drive.

Afterwards, turn off PS4 again, connect the external hard drive to it while its off, and now turn on PS4 while the external HDD is connected to it. This may help in this situation. If that doesn’t work, try one of the methods below:

  1. Rebuild the PS4 database.
  2. Initialize PS4

Rebuilding PS4 Database

rebuild PS4 database to make it recognize external HDD

When rebuilding your Sony PlayStation 4 database you’re essentially organizing your database of content, and maintaining your PS4 to ensure it performs at its best. The Rebuild Database option does a defragment to the PS4, which can solve a whole host of issues on the PS4 and free up some much needed space, speed up your console and fix issues. The Rebuild scans the drive and creates a new database of all content, thus cleaning the disc drive.

Benefits of Rebuilding PS4 Database

Corrupted data on PS4 can cause lots of performance issues and might hinder PS4 from recognizing the external hard drive. Rebuilding database will handle the corrupt data and restore the performance of PS4. It is the easiest, safest and fastest solution to start with when PS4 has issues.

How to Rebuild PS4 Database

To initialize a full rebuild of the PS4 database, you first need to start Safe Mode.

Safe mode allows you to boot up your PS4 and access a variety of options to troubleshoot issues with your console. You should only use these functions if you’re following a guide because you can lose game data if you don’t know what you’re doing.

  • Switch off your PS4 using the power button on the front of your console.
  • Hold down the power button and listen out for two beeps (this takes approximately seven seconds).
  • Ensure that your PS4 controller is connected via USB cable. Turn it on. You’ll now be presented with the following options.
  • When presented with the Safe Mode menu, you’ll see the option to Rebuild Database.

  • Choose option 5 and press ‘X’ to Rebuild Database.
  • Wait. Don’t panic. Your screen will go black and it could take hours for the database to rebuild depending on how much data you have on your PlayStation 4. Do not turn the console off during this process.
  • Once the PS4 restarts, your database has been cleaned. You won’t lose any data during this process. All it does it reorganize your files and clear up your memory.
  • Initializing PS4

    Initialize PS4 to resolve PS4 Freeze issue
    Before we begin, you should know that initializing PS4 completely wipes the console’s hard drive and even removes its system software. It’s a last resort when a software glitch stops your PlayStation 4 dead in its tracks, particularly when booting up or when you want to make sure the console no longer has your data on it.

    You should back up any data you want to keep, such as images and video, to an external device or to the cloud. In order to back up data using the cloud, you’ll have to have a PlayStation Plus account.

    You’ll need also to download the full package of PS4 system software on a computer and store it on an external storage device. (Please visit this official page to learn more on how to download that software and install it properly after initialization)

    Now, in order to initialize PS4, you need to access the Safe Mode. To do that, simply follow the steps below:

    1. Turn off your PS4 using the power button on the front panel. The power indicator will blink for a few moments before turning off.
    2. Once the PS4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.
    3. Connect the DualShock®4 controller with the provided USB cable and press the PS button.

    Now, select option 7 [Initialize PS4 (Reinstall System Software), and you’re all done.

    Once initialization is complete, you have to update to the latest PS4 system software version before anything else. Don’t install any additional game/app before fulfilling this step.

    Afterwards, connect the external hard drive to PS4 and check whether it works now or not.


    Nothing Worked Yet?

    If none has worked for you to overcome this problem, most probably it is a serious hardware issue. It’s either your game console or the external hard drive. If you verify that the external hard drive works fine on another system, then it’s the PS4.

    Now, if you have already initialized PS4 and updated it to the latest software version, yet the issue persists, you need to seek the help of a technician, as this is a hardware issue that you can do nothing about it.

    Additionally, you may want to read the comments below, as some users suggested beneficial solutions for this case.

    The USB storage device is not connected

    If this is the error message you get, and nothing of the above methods work, please visit this page for more details.

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    394 Responses

    1. Kevin bonebrake says:

      Has worked for bout 6-7 months possi my longer. All of a sudden ps4 will reboot saying the hard drive wasn’t disconnected and I have to repair it. I choose yes says repair failed and have tto reformat it I go to reformat it and it won’t notice anything is connected. It hasn’t been used for anything else but being in my ps4. It turns on when I plug it in and the light is on.

      • PS4 Storage says:

        Hi Kevin,

        Connect your external HDD to a PC, and perform a FULL format (not quick), then try to connect it back to your PS4. Hope this will fix your issue.

        • Kevin bonebrake says:

          Tried accessing it on my pc went to properties and then it froze and made my computer screen go black.

          • PS4 Storage says:

            That’s caused by either a virus or a bad sector (physical error).

            Format your external HDD via DOS mode on your computer, this should fix it.

            As for why that happened, it’s because of several reasons, most common is that it was subjected to a high electrical shock or hard physical vibration (falling from high place). Sometimes the drive itself underwent manufacturing defect that finally became realistic after a while of use.

            Hope this would help

        • Ryan says:

          In doing this, the full format, will this delete the games on it?

          • PS4 Storage says:

            Absolutely. Everything will vanish from existence!

            • Justin siekert says:

              Hey ps4 storage expert i have a seagate 2 tb storage device and it has worked great for about a year and now it won’t do anything when i plug it in no lights come on anymore and if i plug it in it say no storage device detected but like I said it it was plugged into my PS4 for about a year and no problems all of sudden one day it won’t turn on anymore

            • PS4 Storage says:

              Hi there,

              First, connect it to a PC and check whether it turns on or not. If not, the external HDD is broken and must be fixed or replaced. If it works fine on a PC, the problem is with your PS4 then.

            • Larry says:

              Ps4 Storage, my HD wasn’t being recognized. So I booted in safe mode, and installed system software via internet cable. Still can’t recognize it. Any clue what’s wrong? HD going bad? It’s was lagging prior to me doing the reboot,

            • PS4 Storage says:

              Can you please connect it to a PC and check whether it’s recognized there or not? I cannot really tell you what’s wrong without doing some tests on the external HDD first. So, do that please and tell me you finding.

        • Jo Adams says:

          I just bought a Kesu external hard drive for more storage for y ps4 and it always says usb is it conected and I have updated my ps4 to the latest version and restarted my ps4 several times now and I’m still having the same problem and the kesu external hard drive can work for laptop, computer, Xboxone and ps4 and My ps4 is acknowledging the usb device for 4hrs now

          • PS4 Storage says:

            Hi there,

            Please send me a screenshot of the error message you are getting in order to better recognize the problem and provide a precise solution. Thanks

            • Jobadams says:

              I sent you an email of the picture of error that pops up on my ps4 on 01/14/2019

            • PS4 Storage says:

              Hi,

              To what email have you sent it? I suggest that you upload the screenshots to https://imgbb.com/ and send me the links as a comment, so I can better understand the problem you have. Thanks

            • Alaa wahba says:

              HDD work with PC and it in exfat fornat and worked befor om ps4
              I alrady backup ps4 before but now HDD not recognized by ps4.
              I turn off ps4 and tried again no success.

            • PS4 Storage says:

              Most probably is that you need to initialize PS4 and install the latest update immediately afterwards, before installing any other game/app. Once you do this, your PS4 will recognize your external HDD without an issue.

          • Jo adams says:

            Hey I sent it to the website you told me

            • PS4 Storage says:

              Ah, thanks. I have go the image now.

              This error is caused due to either a defective external hard drive or a conflicting PS4 system files.

              You have to first connect the external hard drive to a PC to verify it’s healthy and that PC correctly recognizes it. If it is possible, you better connect it to another PS4 instead and check whether it works there or not.

              If it works fine. then your PS4 system needs reintialization. Otherwise, you need to FULL format the external hard drive as it might undergo some critical bad sectors that must be fixed.

      • Colton says:

        Reset the system and before the ps4 can say its not recognized reformat it.

    2. Kevin bonebrake says:

      Any idea why it suddenly won’t read a usb that’s been plugged the same spot in for 6 months?

    3. miles says:

      Hello my segate HHD 1 terabyte is saying it is on while plugged in my PS4 but it is saying nothing is plugged in because my games will not open saying i need it be plug it in. It works on my laptop perfectly. I am basicly saying it wont register i think.

      Do you have any ideas

      • PS4 Storage says:

        Make sure you connect your external HDD directly to the USB port and not via a USB hub. Then, while connected, restart your PS4 and it shall be recognized then.

        Hope this works with you.

        • Kevin bonebrake says:

          So I came to conclusion I need a new one and mine is shot.

          • PS4 Storage says:

            Thanks for updating us with this information.

            • Chasen says:

              My external hard drive is a Seagate 4tb I just did the 6.50 update forever it wouldn’t allow me to do the update kept freezing my PlayStation and shutting it off saying update not allowed finally I did Direct Connect and it did the update and now my system won’t even recognize that my external hard drive is plugged in why… Update kept freezing and frying out my PlayStation and now my hard drive will not read what do I do..

            • PS4 Storage says:

              There is a serious conflict in the PS4 system that causes the problem. The only thing you can do now is to initialize PS4, then after the completion of the process, go directly update to the latest version. Now you can try the external hard drive and it’s supposed to work flawlessly.

    4. miles says:

      Same thing as Kevin is happening to me

    5. Allen says:

      Have no idea what happened. I got my hdd and it worked great for awhile. I unplugged it for a few weeks. Went to plug it back in and it wouldn’t reconize.

      Reformatted 5 or 6 times nothing. Reformatted again one last time but stopped it mide way through basically leaving it “unallocated” and finally it reconized it again.

      I guess don’t unplug it again?

      • PS4 Storage says:

        Hi Allen,

        When you leave a mechanical hard drive for so long without any use, this sometimes happens, especially if it was subjected to a magnetic field caused by other electric devices.

        Usually a FULL format (not quick) is supposed to fix this issue, and I think you were only doing quick format all the time.

    6. William says:

      Hey a fix I found was but it’s not good for the system I just in plugged it when it’s on so it forces it to reload and scan it’s files and it works never happened again no redownloading your games hope unplugging and turning on your steystem (when on unplug)

      • Alfphamega says:

        Can you reword as I’m not understanding how you fixed it

        • PS4 Storage says:

          I myself didn’t fully understand what he was trying to say, but I guess he meant that he plugged the external HDD into PS4, then restarted it, and that way he fixed the problem. I am guessing that because, according to my knowledge, this trick has solved lots of problems in this regard.

    7. William says:

      I have a hard drive that use to work now is say its not usb 3.0 but it is anyone have a suggestion

      • PS4 Storage says:

        Is it configured with USB 3.0 or 2.0? If it is USB 2.0, then it won’t work on PS4 as an extended storage device, but can work, though, as a backup storage. Read more here.

    8. Michael says:

      I bought a new seagate 2tb drive, but when I plugged it in, it said no usb connected? I restarted the ps4 but still the same?

      • PS4 Storage says:

        Hi Michael,

        Check the external hard drive first on a PC and make sure it works properly and doesn’t have any kind of defect, such as bad sectors.

        Secondly, ensure that you have the latest version of PS4 System Software Update.

        Thirdly, don’t connect the drive via a USB hub, rather connect it directly into the USB port.

        • Michael says:

          Ok so system is updated, it is plugged in to the usb slot and checked it on pc, seemed ok! So I waited awhile and finally the ps4 told me the usb was not compatible…but it should be? Usb 3.0, 2Tb and connected directly to ps4? When I check the capacity of the drive it tells me it’s 144115.2TB would this have any affect/is it reading the size wrong?

          • PS4 Storage says:

            If it shows the capacity in that huge number, then surely this is a defective drive my friend. You can do one step though. Go and make FULL format to the drive on PC (FULL not QUICK). If this doesn’t fix it, go get another drive.

    9. M.R. says:

      My external hard drive has worked perfectly. I installed some games on it and saved game data. Now, for seemingly no reason, it says for every game on the drive, “To start the application, connect the extended storage device it is installed on. To install this application on another storage device, first delete it, and then download it again or insert the disc for it.”. I don’t want to reformat and lose everything.

      • M.R. says:

        The USB slots are working fine, the light on the hard drive is on, controller charging cord works fine. Restarting the system didn’t help.

      • M.R. says:

        It’s a Seagate 2 TB Game Drive for PS4, btw

        • PS4 Storage says:

          Most probably it is a bad sector due to the wrongly use of the drive. You can do one thing in your situation if you don’t want to delete your data.

          Hi M.R. and thanks for contacting us.

          First of all, connect your external hard drive to a computer and ensure it is working fine by by getting recognized on the computer.

          If it works but have some errors, go and perform Check Disk on it. In Windows 10, right-click on your external HDD icon and choose Properties. Then click on the Tools tab and you’ll find the Error Checking feature there.

          Tell me afterwards what happens to you.

    10. Tom says:

      Ps4 recognizes the USB storage device but says it can’t connect. Won’t allow me to reformat or used as extended storage. Confused as to why this has happened all of a sudden because I use my ps4 every day and hardly ever disconnect the external HD. It’s a Buffalo 4TB HD and has been working fine until today.

      • PS4 Storage says:

        Most probably due to a drive’s failure. You better connect it to a PC, and perform an error checking function, this will hopefully help immensely.

    11. Doug says:

      Gone through the whole process of new drive installation and at the point of plugging my old drive into the ps4 in hopes of using backup and restore data saved back to the old drive from PC to recover all my applications. PS4 insists I format the drive to make it suitable for extended storage when I try to locate restore data on it. Thing is the drive was formatted in exFAT on the computer so I could move the restore data back onto the old drive. If I do the PS4 format and then bring it back to the PC it’s my guess that the PC will want to format it in order for me to be able to recognize the drive and move the restore data onto it.
      I know there is something obviously wrong about what I’m doing here but I don’t see it.

      • Doug says:

        FIXED

        User error here. When I put the backup data back onto the old drive from the computer I failed to start the folder structure with a “PS4” folder. How did I figure it out. I went to do a restore on the drive from the PS4 in it’s new state. When it didn’t prompt for a format I knew something was up. I went to restore that backup and saw the new backup but not the old. I then plugged the drive into the computer gain to compare old save -vs new save. Saw the newly saved backup had an extra folder level at the very top. The “PS4” folder. So I removed the newly saved PS4 folder and newly saved backup then created a new PS4 folder and simply dragged the old backup data into the that thus allowing PS4 to find what it would be looking for during a restore process. I understand that to use the external drive after the restore has been used from it to update the new 2TB internal that It will require a PS4 format. All is well. Hope everything works smooth for everyone out there doing their upgrade and they remember to take you time and hopefully the answer will show itself. Thanks

        • PS4 Storage says:

          Thanks Doug for telling us about your experience, that’s generous of you. I have approved your comments to let other users who have similar problem learn from them.

        • Combee46 says:

          Don’t format it as an extended storage if your plugging it into a computer that’s ps4 folder is usually only accessible from ps4 try formatting it in exFAT then full format on a computer should fix it

    12. Jackson says:

      My usb hd has worked for a while but then it stoped working all of the sudden and it says it’s on but won’t let me connect them together

      • PS4 Storage says:

        Most probably a defective device. Connect it to a computer and check it yourself whether it’s a hardware error or just system file error.

    13. Neven says:

      Hi, When I woke up this morning I had trouble with my external HD. I left everything plugged in all night, nothing was disconnected but there was a message saying that the hd had been disconnected incorrectly. Since then I have not been able to get it to work. The light is on that shows its receiving power from the PS4 USB port but it says it’s not connected. I have switched ports and connected it to a PC that says the device is working properly and restarted the PS4 3 times. I have been using this since January. It’s a Seagate Game Drive for PS4 with 4TB. Any suggestions would be appreciated….

      • PS4 Storage says:

        Hi there,

        If your PC could recognize it properly, then most probably it’s a system error from your game console. Try to reset your system to default settings and tell me what you get.

        • Neven says:

          Hey, thanks for the speedy reply…just got a chance to reset to default settings and I am still getting the same message that says the USB storage device is not connected.

          • PS4 Storage says:

            Ok then. Probably a bad sector or a system file error from your external hard drive. Connect your external hard drive to your PC, and perform an error check and let your PC fix all errors on your device.

            Do that and tell me what you get.

        • Neven says:

          Hi I guess my reply from earlier didn’t go thru. …I reset to default settings and there was no change. It still says that there bnb is not a storage device detected….any more thoughts???

          • PS4 Storage says:

            I already replied to you my friend. I said to perform an error check on the drive. Read my previous reply.

            But see, let’s better diagnose the problem.

            Do you have any friend who has a PS4 also? If yes, let him try your external hard drive on his console and let’s see if it works or not.

            I am trying to figure out where the problem exactly is.

    14. Neven says:

      Hi again, sorry for the confusion about your reply yesterday. I assumed the reply would show up in the forum. Your help is very appreciated:-) I ran an error check on the HD thru the PC and it came up with no errors detected. I won’t be able to hook it up to a friends system for a least a week. I will be out of town. If you have any other suggestions in the meantime I will be keeping an eye out for them and will let you know when I can try it out on my friends system. Thanks!

      • PS4 Storage says:

        You’re welcome and don’t worry, I like to help.

        You know what I’m afraid the most about your case? that the USB card has failed/burnt due to the so long use of it. You said you kept your external hard drive connected to your USB for so long then this happened. If my guess is right, then you have to take your console to a technician to replace your USB card.

        Do one last attempt. Connect ANOTHER external hard drive to your PS4 and tell me what happens. Does it work fine or not?

    15. Ally says:

      Hello, my husband has a ps4 (one of the older ones it’s at least 3 years old) and we recently had an issue with the new PS4 system update 5.55. After finally getting the system to reboot we had to do a complete factory reset. We had our external hard drive plugged in when the system freaked out. Anyway, like I said we got the system back up and reset. Now it is no longer reading our Seagate Game Drive for PS4 2TB. I am unsure of what to to do. when I hook the HD up to my laptop it says the drive if functioning properly. Please help.

      • Ally says:

        I’d like to add that the seagate drive was bought 4 months ago.

        • PS4 Storage says:

          That doesn’t matter unless you’re asking about warranty. The warranty won’t help you if it works properly on another PS4.

      • PS4 Storage says:

        This problem seems common among users. They all do the same mistake, keeping the external hard drive connected to PS4 for too long which may cause electrical shocks to either the USB card of PS4 or to the external hard drive itself.

        It’s likely that your PS4 USB card has malfunctioned due to an electrical shock.

        Please do the following things to precisely allocate the error source:

        1. If possible, connect your external hard drive to another PS4 and see what it says. This is highly recommended.

        2. Connect another external storage device to your PS4 (USB flash memory can work also). See if your PS4 will recognize it or not.

        Do these two things and tell me the result.

    16. Alisha says:

      Okay so the external hard drive was instantly working on our other PS4. I don’t have any other USB flash drive to use on the one that spazzed out. According to my research we aren’t the only ones to be having this issue with the PlayStation 5.55 update. So I’m unsure as to what to do?

      • PS4 Storage says:

        I’m not sure if it’s PS4 Software Update 5.55 that caused the problem or it is a hardware issue with your PS4 USB card, although most probably it is the latter.

        Try to do a clean installation of PS4 System software from scratch (download the full installation package). If that doesn’t work, then you most probably have a serious hardware issue with your PS4 USB card.

        But I strongly suggest before you do that to connect any USB storage to your PS4 (you can connect your phone to PS4 as some brands can be recognized as storage devices). Tell me then what you get.

    17. Emma says:

      Hello,
      for some reason I unplugged my hard drive from my Ps4 and left it unplugged for about 4 days. When trying to plug it back in, my Ps4 doesn’t recognize it yet the light was turning on. After trying again, the light stopped turning on. I tried to plug it into my PC but it does not get recognized either, so I am not able to do a full format. My Ps4 is up to date and since January my hard drive has been working fine, yet the one time I unplug it it malfunctions. I have a ton of games on the hard drive and do not want to re-purchase as it is expensive enough to have 1. Help.

      • PS4 Storage says:

        Hi Emma,

        Probably it is the USB bridge in your external hard drive that failed. You can do one thing to identify the real problem. Dismantle your external hard drive and remove its enclosure. Take the bare hard drive and connect it to a PC internally. Most probably it will work. If it does, then go but another external hard drive enclosure (costs around $8) and you’ll be fine then.

        Hope that resolves your problem

    18. Daniel Belgum says:

      Hi, i have a seagate 2TB PS4 external storage. I downloaded a game update and after that it crashed. PS4 crashed, harddrive crashed, i try to connect it to pc but wont connect. it starts up and light is on but nothing happens. what do i do ?

      • PS4 Storage says:

        Hi Daniel,

        Dismantle your external hard drive connect it internally to a PC. If it does not work either, your external HDD is dead. Otherwise, it’s your USB bridge that needs to change, and you have to buy a new external HDD enclosure (costs you around $8).

        • Daniel Belgum says:

          Hi. Is there a guide on the dismantle part? And its like a week old since i bought it. Is it really this trash?

          • PS4 Storage says:

            It’s very simple to the extent that it doesn’t need a guide. Just unscrew the external hard drive enclosure and pull the hard drive out. Then connect it internally to a PC to check if it works or not. If this is not possible to you, just take it to a technician and he will check it for you.

            And it is not just about the external hard drive itself. Probably it is good, but there was an electrical shock occurred when it was connected to your PS4 that caused the whole problem.

    19. Ron says:

      Hello,
      I have a 3TB Seagate Free Agent Go Flex Desk external HD. My PS4 is updated to 5.55. Used the HD with no issues and was able to copy games with no problems. HD was unplugged for a couple of weeks and when I went to plug it back in I started having issues. First the PS4 wouldn’t recognise the HD at all but after a reset I got it to at least recognise the device. Then when I went to format the HD as external storage it tells me that it can’t format this HD this way because it’s not a USB 3.0 or higher (even though it is and it recognised it before). I ended up clearing out my HD completely (had my computer guru do it – he checked for errors, etc…and everything checked out perfectly), so now the HD is back to it’s original “out of the box” condition (my PC recognises it with no problems and using a 3.0 slot). I again plugged in the HD and attempted to format as extended storage and still get the same error message.
      The only thing I haven’t tried is a new USB 3.0 cord, but I don’t want to waste money on a needless cord if there is another fix for this.
      Any help would be appreciated. Thanks

      • PS4 Storage says:

        Hi Ron,

        A new USB 3.0 cord won’t help you since your external HDD is working fine on your PC. What you can try is that you format the external HDD using exFAT file system then try to connect it again to your PS4, then tell me what happens.

        • Ron says:

          I was able to format the HDD using exFAT no problem but when I tried moving games to the HDD I get the message that the HDD needs to be formatted to extended storage, so I choose the option to format as extended storage and I get the same error stating the HDD needs to be USB 3.0. Still stuck.

          • PS4 Storage says:

            Then most probably it’s a compatibility issue with PS4 operating system. You can do nothing but to wait for a new release of PS4 system software update, as many users are having the same problem as yours.

    20. Ron says:

      Thanks for letting me know, at least it’s nothing that will cost me out of pocket. Is there a way of finding out if Sony is aware of this issue? Thanks again for the help.

    21. MardiMadness says:

      My Seagate 2 tb external hard drive stopped working when my PS4 froze and I had to unplug cable to reset. Wouldn’t recognize usb after that. I eventually shut down ps4. Unplugged the power to it and let sit for a few minutes off completely. Reboot and plug and and the repair worked. Hope this helps someone.

    22. Hamserv says:

      I just bought a WD 1 TB passport external drive. Connected to PS4 ok. Formatted ok for extended storage. When I try to move games to it, even just one, it starts then seems to hang for hours making no progress. I don’t get any error messages.

      • PS4 Storage says:

        try to rebuild PS4 database and tell me if this fixes it or not.

        • Hamserv says:

          I did that plus a full slow exFAT format from my pc. Formatted on the ps4 as extended storage. Game copy makes a lot of progress, then PS4 shuts off.

          • PS4 Storage says:

            Then it’s the internal hard drive is dying. It’s not reading data properly.

            I always recommend that PS4 users upgrade their internal hard drive because it’s worthless.

            Try to pull out the internal hard drive of PS4 Pro and connect it to a PC, and go diagnose it with error check. If you find nothing, then you have to perform a FULL format. Because mechanical hard drives decline by time and they need a full format every year or two to restore the lost performance.

            Make sure to clone your hard drive on PC before doing the full format thing.

            Hope that will work for you

    23. Harry says:

      Hi I bought a 2TB sonnics external hard drive for my ps4 but It worked fine on my Mac but my ps4 wouldn’t recognise it so I decided to return it and get a 2TB Seagate hard drive but same again it works fine on my Mac but my PS4 won’t recognise it. The light on the seagate is on but it never flashes and both the hard drives had usb 3.0 my ps4 is like 3 years old so I don’t know if I need a new ps4 or not.

      • PS4 Storage says:

        Hi there,

        Probably you need to first download the latest version of PS4 System Software Update and install it. Afterwards, connect the external hard drive to your PS4, then restart it. If it doesn’t recognize it, try to use the second USB port and see if it works. If the same problem occurs, then most probably it is a hardware failure in your PS4.

    24. Daniel says:

      This was happening to me but I solved it! Check the ps4’s power cord. Plug it in, unplug it do whatever to reset it and it should work.

    25. Juan says:

      My PS4 stopped reading my Seagate 4 TB drive after 4 months of working fine and gives me a “USB device not connected”. My system is up to date. Unfortunately I’m unable to access a PC so I can’t check or do anything to the hard drive.

      • PS4 Storage says:

        You must verify first that your external hard drive works well before taking any other step. That’s only possible if you connect it to a PC. But there’s another solution that might work. Try to unplug the PS4 power cord and keep it unplugged for 305 minutes, then turn on PS4 while your external hard drive is attached to it. Check if this works for you or not.

    26. Les says:

      Hi can I use a seagate 8T Backup + Plus Hub

    27. Jordan Janulewicz says:

      Hey so my brothers ps4 hdd stopped reading and I put 2 of the old storge and I put my 4tb in and it still said not reading the hdd what should we do?

      • PS4 Storage says:

        Hi. Most probably it is the USB connection of your PS4 that has failed to work. To make sure about that, try to connect different USB devices to your PS4 and check whether they work or not. Something like a USB flash drive. Once this is confirmed, you need to take it to a technician to fix it.

    28. Mike says:

      Hi my hard drive just wont recognise to my ps4

      • PS4 Storage says:

        First, connect your external HDD to a PC and check whether it works or not. Then, Make sure to update your PS4 system software to the latest version. Now, connect the external HDD to your PS4 and restart it. If it still doesn’t recognize it at all, then the problem might be in your PS4 USB connection. It may be damaged or malfunctioning which requires that you take it to a technician.

    29. Lake says:

      Hi there,

      I recently bought a Seagate 4TB Expansion HDD with USB 3.0

      I hooked it up to my PS4 (original not Pro so there are only the 2 USB ports in the front), formatted the Drive and then proceeded to move all my game files over from the PS4 to the Drive as my PS4 storage was almost full and not running optimally. After 3-4 days (the Drive was never unplugged or bumped, the PS4 was shut down after every use) when I turn the system on I get an error symbol beside all my games and I can’t play them, even with the disk for that game in – “To start the application, connect the extended storage device it is installed on” – the Drive is clearly hooked up and turned on but my PS4 claims there is no device connected. I have since removed the Drive and plugged it into my PC, all tests showed that everything is working fine on the Drive. I don’t want to lose all my data!! Please help

      • PS4 Storage says:

        Hi there,

        This kind of problem has happened lots to PS4 users. You may have success in resolving it by doing the following:

        1- Rebuild PS4 database. If it doesn’t work, then..
        2- Reset PS4 system to its factory settings. If not, then..
        3- Re-install PS4 system software or update it to the latest version.

        Make sure that your external hard drive is unplugged while carrying out any of these processes.

        Tell me if this has fixed your issue. I have some other solutions in mind as well.

        • Lake says:

          Hi there, sorry but how do you “rebuild” the PS4 database? Also my system software is up to date.

          I also have 2 “free-to-play” games downloaded directly to my PS4 (fortnite, dead by daylight) and would like to hopefully not lose them by resetting to factory settings.

          Thanks.

          • PS4 Storage says:

            As for rebuilding PS4 database, watch the following video:

            As for resetting PS4 system, it will delete all your data. So make it the last option if you don’t have a means to backup your games externally.

            • Lake says:

              Okay thanks, I’ll try that tonight.

              If it makes any difference, I tried plugging my hard drive into a friend’s PS4 (original not pro) and it had no problem recognizing the drive. Does this mean the USB ports on my PS4 are both fried somehow? Or should I still do the Database Rebuild

            • PS4 Storage says:

              That’s possible also but rarely happens, very rarely. Try to connect a USB flash stick and see if your PS4 recognize it as a backup storage. If not, you probably have a serious issue with the USB connection. You can’t tell yet anything unless you restore the factory settings. This will surely reveal the truth about this issue. Most of the times the USB connection malfunctions because of program conflicts. So just do these steps and tell me what you get.

              By the way, you can backup your PS4 hard drive if you connect it to a PC using any cloning software.

    30. Brandon says:

      So I’ve been using a seagate ultra slim 2tb external hard drive for a little while now for about a couple of months to a year. A decided to update my ps4 because I haven’t used it in a while. When I turned it on the ps4 everything was working fine, then when I updated it, the external hard drive was no longer turning on and I’ve restarted my ps4 multiple times, I’ve tried to connect it to my computer and it doesn’t recognize either. I’d like to be able to use it because I have a lot of important game files on the external hard drive. I can’t even extract the game files and move them either since my ps4 can’t tell that I have the external hard drive connected.

      • PS4 Storage says:

        Try to connect it to your PC then go to control panel -> Administrative tools -> computer management -> storage -> disk management. You’re supposed to find it there as an unknown storage device format.

        If you have found it, it means your external hard drive is still working. If not, then try to dismantle your external hard drive and pull out the hard drive and connect it directly to your PC via SATA connection (Not via USB).

        If it works fine, that means the USB bridge of your external hard drive is malfunctioning and needs a replacement. If it doesn’t, then most probably the hard disk itself has been damaged.

    31. Melech says:

      While playing the black out beta to black ops 4 my system suddenly crashed. It was not responsive and I had the external 2TB hard drive plugged in. I wasn’t forced to unplug the system entirely but upon restarting the Hard drive wouldn’t read and would beep

      • PS4 Storage says:

        beeping is usually caused by a failred device connected to your system. Try to unplug the external hard drive, turn off electricity on PS4 after you shut it down, and finally boot up your PS4. Tell me whether this fixes it for you or not.

    32. Gus says:

      I have a seagate game drive for PS4 and just recently my system is saying that it doesn’t support the external usb I checked my device in settings and it being read as having 144115.2TB of capacity this can’t be right because yesterday this wasn’t happening.

      • PS4 Storage says:

        Turn off your PS4. Unplug the external hard drive. After 3 minutes connect the external HDD and turn on PS4. Does PS4 system recognize it?

        • Gus says:

          It still reads it as having 114115.2TB of capacity
          (CE-41901-5)

          • PS4 Storage says:

            Oh sorry! I read it 114115.2GB not TB. I know now what’s the issue. Your external hard drive is defective. Probably was subjected to water or high degree of heat.

            Take a last step and connect it to a PC. If it doesn’t work properly there, then I am right.

        • Gus says:

          It still reads the same

    33. Gus says:

      Is it any way to fix a defective external hard drive?

    34. Osmar says:

      So, i was playing Spider-Man and the game crashed, so next thing i do is close the game but the entire system get crashed for a minutes and now ps4 wont reconice my external hard drive what can i do?

      • PS4 Storage says:

        Oh, this is a dangerous situation. I hope your USB card was not burnt, because this action usually (not always) happens when a serious hardware failure occurs.

        Anyway, let’s first diagnose the problem.

        First, connect your external hard drive to a PC and check whether it recognizes it or not.

        Secondly, connect a USB device (e.g. flash memory) to PS4 USB port, and check whether PS4 system recognizes it or not.

        After that, come back with the result to give you further instructions.

    35. Osmar says:

      My PC recognizes my external hard drive and my PS4 usb port works fine (i put some screenshoots from the ps4)

      • PS4 Storage says:

        Ok good. Can you run Check Disk on your external hard drive through your PC? Probably there are some bad sectors on your external HDD that need to be fixed. Please check all the boxes in the Check Disk screen.

    36. alex says:

      hi, i have used a seagate hdd for about a year (2tb) and reticently it keeps disconnecting. it doent on my pc or laptop (i checked) so i baught another hdd a tosihiba 500gb and this too is doing the same thing and this is brand new so it must be my ps4/usb ports right? i only ever have my hdd plugged in and my ps4 dual shock controller or my phone charging would thi some how effect it?

      • PS4 Storage says:

        Yes, most probably it is your PS4 USB port. But to be totally sure, try to connect a USB flash drive to it and see whether it’s recognized or it. If NOT, then yes, it is defective.

        As for your other question, the answer is NO. This will have no effect.

    37. Miguel says:

      I recently just bought a seagate 2tb external usb hard drive. It works perfectly, ps4 reads it and all, but when I wanna download a new game, it says there isn’t enough room on the system storage, but I have the application location set on the external storage so that future games get downloaded there, but it still says not enough room in the system storage

      • PS4 Storage says:

        If you have properly set up your external hard drive as an extended storage and this message then shows up, then most probably it is an error with the operating system. Reset PS4 to its factory settings and this should fix your problem. If not, come back and I will suggest some more solutions.

    38. Rob says:

      Hey, just purchased a Seagate 2T and connected it to my 1st gen PS4. I did this while the 1st disc of the RDR2 was being copied or installed. The PS4 didn’t recognize the HDD during this time. After the installation was done, and after I connected and disconnected the HDD several times, I restarted the PS4 and it recognized the HDD, but it said that it should be formatted as external storage (or something like that), so I clicked the only option that was available (“yes”), but nothing happened. I restarted the PS4 again and this time, it didnt recognized it anymore. The little blue light is not coming up anymore, although it feels that the drive is working if I touch it. If I connect it to a PC, I dont see the drive in the computer folder, but I if click the option remove the USB, then it says “safely remove Game PS4…”. But it doesnt gives me the “you can safely remove…”. The light doesnt come up in the PC anymore either. Any thoughts?

      • PS4 Storage says:

        Hi Rob. We need to perform several tests in order to identify the problem. This situation is either caused by a serious defect/failure by the drive due to the existence of bad sectors, a corrupt file system, or because of a faulty USB cable.

        Let’s try the easiest test first. Connect your external HDD to a PC, and go to Administrative Tools > Computer Management > Storage. Do you see your external hard drive there?

        If you can find it there, the problem is easy to fix. The file system is just corrupted and you need to perform a FULL format (not quick) in order to fix this problem.

        Check that and come back if this doesn’t solve your problem. I still have several things for you to try.

    39. Tumelo says:

      Hi, I need some advise please. My son took my external HDD (Lenovo 3.0 1TB), saying he needs to move files from his Play Station (or something to that effect. As you can imagine, I got my external hard drive back and now I cannot access my files from a PC.
      Is there a way I can save my data, before doing a full format? I’m quite desperate, I have all my work stuff on that device 🙁

      • PS4 Storage says:

        Hi Tumelo,

        I am afraid that your son did a grave mistake by formatting your external HDD on PS4. That’s because PS4 system ask users to format the external hard drive with a special file system that works only on PS4 before they are able to use it.

        If your son fell in this grave mistake, you’re not in a good situation then.

        There’s a solution here that might work (the possibility is not too high, but there’s still a hope though). You get a data recovery software to recover all your lost data. This article might help you find a good FREE data recovery software that might help.

    40. Jade says:

      Hi, so my 1TB external storage randomly stopped working. But it turns on, won’t let me format. I connected it to my pc and it said “working properly”. But it still won’t work? Also when I go to volumes nothing shoes up about the capacity etc. Then I pressed populate and now my extended storage is beeping like crazy

      • PS4 Storage says:

        Hi Jade,

        Can you check again your external hard drive on your PC? This time go to Control Panel > Administrative Tools > Computer Management > Storage > Disk Management. Tell me whether it shows up there or not.

        • Jade says:

          I got it to work last night, formatted the storage, then tried downloading 2 games. One of them kept freezing, so I decided to try and delete the game. But my whole system would freeze.
          The extended storage still beeps and it makes this weird “creaking” noise (best way I could describe it).
          My system tells me to format the extended storage, when I go to do so. It says “usb storage device is not connected”

          • PS4 Storage says:

            Most probably this happens due to an electric shock that your external hard drive was subjected to (Maybe you didn’t safely remove it from PS4). You have to perform a FULL format (not quick format) on a PC. The FULL format would override the bad sectors and make your hard drive usable again.

            Try this full format tip and tell me whether it works or not.

        • Jade says:

          It gives me an error code “CE-300022-7” could you possibly help me know what the problems is?

          • PS4 Storage says:

            Try implementing the tip illustrated in my previous comment to you. Hope this would fix your problem.

            • Austin says:

              My extended hard drive had came unplug by accident while my PS4 was on now it won’t show up at all on my PlayStation what do I do?

            • PS4 Storage says:

              Initializing PS4 should fix that, hopefully.

    41. Rob says:

      I have a 2TB Seagate External Hard Drive, PS4 compatible, and it worked fine for a little while, now it tells me, it won’t load due to needing to be USB 3.0, which it is! It tells me CE-41902-6
      I hooked it up to my PC, and it shows it’s working fine, I plugged it into the PS4, swapped out USB cables, always plugging into the ports directly, have my PS4 updated, and still getting this error.

      • PS4 Storage says:

        Hi Rob,

        Try to turn off your PS4 completely (shut down), unplug the power cable of PS4, and finally connect the external hard drive via the other USB port. Make sure you connect it tightly and the USB connector is fully crammed inside the port. Make sure also the second end of the cable is properly fixed into your external hard drive USB port.

        Now restart your PS4 while the external hard drive is connected to it. Does it resolve your problem?

    42. Griffin says:

      Same thing as Kevin happened to me but the light won’t turn on on the hard drive

      • PS4 Storage says:

        Either a faulty drive or a faulty USB cable. Connect it to a PC and check whether it works or not.

    43. Prp says:

      Restart the ps4 normally, reformat the expanded drive, delete any notifications on the update and then continue to redownload latest update. If this doesnt work go to safe mode by holding down the power button then select rebuild database and go from there. Most likely doesnt have anything to do with the harddrive the ps4 system tends to mess up in the middle of its updates

    44. Coben James Williams says:

      I have just bought a Seagate 2tb hdd and I got it formatted and loaded games on it, started playing red dead redemption 2 and after a few hours my ps4 froze up and I held down the power button until it reset and not it tells me my hdd needs to be repaired, I have tried numerous times to repair it and it worked one time so I tried to move my games off of it and the ps4 started moving the game then it said it stopped and I got a message saying it was disconnected improperly. I plugged the hdd into my laptop and it works fine, but when I click on properties I can find the tool tab to run the error check. I need help.

    45. Travis Kelleher says:

      I have the Seagate 5TB external hard drive. One night i was playing my game when my cat ran by and accidentally disconnected my cable that connects to the USB. (It happens all the time to me so it’s nothing new to me) Every time before this, I would always just plug it back in, and it would just repair so I can use it again. Well I’ll plug it back in, the light will turn on (solid blue light) but it keeps saying “USB not connected”. Connecting it to my computer though WILL recognize it. I have a friend hopefully coming over tomorrow with his PlayStation so I can try connecting to his console. But for right now it’s not connecting at all anymore and I lost access to around 15 different games.

      • PS4 Storage says:

        Check your USB port on PS4, it might be damaged. Try to connect your external hard drive to the other port and see whether it works or not. If not, turn off PS4 and remove the power cable from its socket. Wait 30 seconds, connect your external hard drive to your other USB port, and connect your PS4 power cable plug to its socket again. Now, turn on PS4 and see whether it recognizes it or not.

        If not, probably you need to perform a “bad sector” diagnose on your external hard drive. Download SeaTools and install it on your PC, then perform a full maintenance on your external hard drive. Hope this will eventually fix the problem.

    46. Josh says:

      The best way is to just use online storage I’ve found,, far less complicated lol, as I am lazy, but hard drives are great for those special ps ims from ur special someone,hehe

      • PS4 Storage says:

        Online storage is too limited and doesn’t suit one that needs 1tb+ storage capacity. Plus it has its own drawbacks that hold back many users from authorizing it as their first option.

    47. Arshia P says:

      The light on my hard drive is completely off,and it also says it is not connected so it won’t let me access my saved games,what should I do?

      • PS4 Storage says:

        Pull it out from the external enclosure and connect it to a PC. If it doesn’t work either, your hard drive has completely died and you must prepare for the funeral.

    48. Brody says:

      My seagate ps4 game drive 2tb is not getting recognized when I plug it into my PlayStation. The light will not turn on either on the gamedrive. My computer will detect it but not my PlayStation.

      • PS4 Storage says:

        You either need to update the PS4 system software to the latest version, rebuild your PS4 database, or just reset it to factory settings.

        If none works with you, please come back to us and we’ll provide more solutions.

    49. Bill k says:

      My storage device came unplugged while i was moving my PlayStation from different rooms and now that i plugged it back in while system was still off and after i plugged it in it says there is no device connected and my PlayStation beebs i don’t what that means

      • PS4 Storage says:

        Connect your external hard drive to a computer first and check whether it’s recognized there or not. If it does, come back to me and I will provide you with solutions.

    50. Monica says:

      My sons 2tb Seagate external drive stop working. I did everything I read formatting the whole ps4 and it still doesn’t rec8gnize the external drive. Now my son lost all his info on his games and I’m really upset. I just bought it like 2 months ago, I will go tomorrow to game stop and see it I can get a new one…..

      • PS4 Storage says:

        Before you dispose of the external hard drive, can you confirm that it really doesn’t work at all? Connect the external HDD to a PC and see whether your computer recognizes it or not. If it does, you’re still have a good opportunity to recover the lost data. Just do that and tell me if it works or not.

    51. Sinatra says:

      I bought a Seagate 1TB BACKUP PLUS USB 3.0 SLIM – STDR1000100 and I it also showed up as 144115.2TB on the ps4. I was wondering if this product even works on the ps4 and if not what product will. Should I return it and buy the same hard drive? Is it a defective drive? Please respond ASAP as I am trying to return it before the return date expires

    52. Sinatra says:

      Thank you for the advice! And you’re sure this drive would 100% for the ps4?

      • PS4 Storage says:

        Yes I am. Just read the reviews on that drive on Amazon and see how many guys said it worked well for them on PS4.

    53. Sinatra says:

      As well as what I just said if I were to get the hard drive you recommend would I get the pc one if we’re to use it on ps4?

    54. RACHGIER says:

      Probably a long shot but here we go. Toshiba External HDD stopped working on a friend’s PS4. Turned out to be a bad PCB Board. I replaced the board and plugged it in to my laptop. Laptop recognizes it as a media drive, says it’s functioning correctly. Now, tested it on MY PS4. Works just fine on my PS4, got the error message that it was disconnected properly from the system and blah blah blah. Cool. Repaired it on my PS4 and it works just fine on my PS4. Connected it to HIS PS4 and it says nothing is connected. Okay, restart, nothing. Full power down, nothing. I take MY external HDD and his system recognizes it immediately. So on my PS4 his HDD works with both ports, his cord, my cord, and a spare cord. On his PS4 his HDD isn’t recognized with either port, his cord, my cord, or the spare core. On his PS4 my HDD works with both ports, his cord, my cord, and the spare cord. Why won’t HIS PS4 recognize the drive but any other device I connect it to does?

      • PS4 Storage says:

        I think PS4 system has accidentally disabled the driver related to that external hard drive due to a former bad experience, so it won’t recognize it at all after that. Now, even if you buy a new external hard drive from the same brand and model, it will still NOT recognize it for that reason. This happens sometimes due to some hidden errors in operating systems.

        What you can do about that is to reset PS4 system to factory settings. If it doesn’t work, try to re-install the whole PS4 system software. I think this will work.

        • RACHGIER says:

          So even if I backed up all of his data, reformatted his HDD, then tried to reinstall it I’m looking at a 50/50 it still wouldn’t be recognized?

          • PS4 Storage says:

            I cannot assure you that, but most probably NOT. According to my experience, this is an error in the PS4 system itself, not the external HDD. The driver responsible for recognizing that particular external hard drive has been disabled and won’t be activated unless you reset PS4 system to factory settings or install PS4 system software from scratch.

    55. Pittbull1907 says:

      I just bought a seagate extern hardrive for my ps4 1tb it works great and now i start up my ps4 and he find it i will format it and he gives error this usb drive cannot be ussed soo and i see by the memmory of the ďrive stands now 144 thousand tb it is complete flashing is someone have this problem too before ? O tried restart and reconecting but nothing works

      • PS4 Storage says:

        Can you please send us some screen shots of the messages you get on your PS4 so we can better help you. Thanks

    56. Han says:

      Firstly I wanna thank you for the comprehensive information posted here! I have came across many comments to which you mentioned that leaving the extended hdd plugged in may lead to electric shock and deem the hdd unreadable.

      I would like to know if I have to safely disconnect the extended hdd every single time before turning the ps4 off or can I leave the extended hdd plugged in? -As in turning the ps4 off with the hdd plugged in and switching it on with the hdd remain plugged in. Is this advisable? Or would it be safer to just safely unplug it when i am done gaming?

      My concern is
      1. leaving it plugged in may lead to the electric shocks you mentioned
      2. safely disconnecting hdd every time may spoil the usb drive of the ps4

      • PS4 Storage says:

        Hi Han,

        Thanks for your nice compliment, I appreciate it. It suffices you to just safely remove it using the “Stop using this extended storage” button before powering off your PS4. This will do the job perfectly and maintain your external HDD lifespan.

        But there’s a problem here when PS4 starts up. Just like computers, the power supply may mistakenly send a high voltage electric shock to the USB ports once the system boots up. Although this is rare, but it happened to a few guys who lost their external hard drives. Though, you have made a valid point here concerning spoiling the USB ports. So, what I can suggest in this regard is that you use a USB extension cable (it’s very cheap, may cost you less than $2) and keep this cable connected to PS4 USB port, while you connect your external hard drive via this cable. That way, if something is going to spoil, it’s that cheap cable (this happens after using it hundreds of times).

        If you’re not very convinced, you better then go to an external SSD. They are shockproof devices that you can fully trust here.

    57. Anthony says:

      My harddrive connects but won’t let me format on my playstation and don’t have a PC but it’s definitely compatible with my system but for some reason I can’t see the used space

      • PS4 Storage says:

        Either your PS4 system needs to be reset to factory settings, or you need to update PS4 system software to the latest version, or your hard drive has bad sectors and needs to be fully formatted on PC.

    58. Rob says:

      My 2TB external hard drive was stolen , I had 2 games on it. I bought another external hard drive reformatted it. On the the game I play it gives me the message. To start app. Connect extended storage device it is installed on. …… I dont have that hard drive also I have a lot game time invested. I can see my weapons and gear on my phone app. Just went let me play the game.

      • PS4 Storage says:

        If your game saves are still available, you can easily fix that problem by re-installing those games on a new external hard drive.

    59. Xavi Balderas says:

      Mine will not even light up when it is plugged in. The PS4 shows no indication that it is even connected. Any tips?

    60. Richard Guarino says:

      i unplugged my passport from ps4 and then plugged it back in and it doesnt have any of my files, it says 50kb/1.78Tb

    61. Derek Fielder says:

      So my drive, like others, worked for a long time then suddenly stopped being recognized today. WD My Passport 2TB. Here’s what I have: USB ports are working on my PS4, controllers charge, phone connects and charges, other storage devices connect. Unfortunately I don’t have access to another PS4 to try it out on. Also, my PC recognizes the drive and says it’s “working properly” BUT when I bring up the disk drive management menu, it does not give me a prompt to try and format the drive and it won’t show up in the “My PC” menu. Is there anything I can do now besides getting a new drive? I also am not comfortable with trying to rebuild my PS4 database nor do I wish to reset to factory settings. I can always just redownload m games as all my save game management is saved to my system storage. Just wondering if I had any other options you may know about? Thanks!

      • PS4 Storage says:

        I understand why it won’t show up in the “My PC” menu because it’s fully encrypted by PS4 system. But what I don’t understand is your inability to format it. Maybe you’re doing it wrongly?

        Please check this article to learn how to properly format your external hard drive on Windows.

        If none works, you may need a third party utility such as EaseUS Partition Master. It’s a free, yet powerful hard drive formatting software.

        Hope that helps you fix your issues.

        • Derek Fielder says:

          Ok I was finally able to format it to ExFAT, however now I am getting error code CE-41902-6 when trying to format as an extended storage device. it says that I need 3.0 usb connection, at least 250gb and meets these requirements. I’ve read elsewhere that it could be the cable? Again, thanks for the help and responses!

          • PS4 Storage says:

            Yes, unfortunately PS4 USB ports have serious issues with dealing with USB 3.0 connectivity. Usually this problem occurs with PS4 Standard and rarely with PS4 Pro. That’s mainly because Sony was not planning, in the first place, to support extended storage until numerous users complaints of the absence of this feature and Sony yielded eventually.

            Anyway, changing the cable can most probably resolve the problem.

    62. Ben says:

      I bought a seagate backup plus hub and my ps4 is saying that it cannot format

    63. Fernando says:

      Please I need help with my external hard drive. I turned on my ps4 and I got a message saying I need to repair the device and when I select repair it didn’t work and I got another message saying I need to format it and I got a error message saying I can’t format it then it says the connection was lost but it’s still plugged in now I kept rebooting and trying different methods and now the light is turned off on the hard drive

      • PS4 Storage says:

        Hi Fernando,

        First off, you have to verify the drive’s health before taking any further step. Please connect it to a PC and check whether your PC recognizes it or not. If your PC recognizes it, come back to us and I will walk you through different methods to fix that issue.

    64. Cody Edwards says:

      My HDD is connected but my PS4 does does show that it is connected. Please help me fix this. After I fix whatever the issue is how do I get my games back that I downloaded off PlayStation Network on to my hdd. I did already plug it in to a PC and the PC confirmed that the drive was working just fine.

      • PS4 Storage says:

        It seems your PS4 system needs to be reset to its factory settings, as it undergoes some internal conflicts. Make sure to take a copy of your game saves and all other files that you can back up, then perform the factory setting reset.

        Additionally, don’t forget to unplug the external hard drive during the process. Once the process is complete, turn off PS4, connect your external hard drive, plug the external hard drive into PS4 and finally turn on PS4 while the external hard drive is connected.

        Please come back to us if that doesn’t work for you in order to suggest other solutions.

    65. Shaun harris says:

      Can you format hdd using the ps4? Thanks

    66. Gordie says:

      I got a portable hard drive from amazon but when I plug it in my ps4 it can’t read it i don’t know what to do

    67. Brandon Cutshall says:

      So my new external hd has been in for only a week. Hardly enough time to get all my games on it and my ps quits out on me by not shutting down properly and making me eventually have to hold reset and power just to get it to shut off. Finally the next day i turn it back on and of course… You guessed it. I must repair my ext. Hd to use. So i read this… Nobody had any valid info so i chose to turn off my ps4 correctly again and then turned it back on. This time it says it is repairing my hd. It did and the games still had the exclamation marks on them so i tried one anyway… It took a minite but it played so atleast that is a positive note. No unplugging of any sort was needed and believe me… If i had to reformat and redownload all the games again i would not do it. Because this will happen again. It is a better bet to just get an 8tb internal if possible… Is it? Or is 2tb max? Anybody know because i might still go that rout in the future. My ps does that stupid sheet all the time and its a brand new pro so wtf. Lucky me i guess… And yes… First i bought the seagate 8tb hd plus hub but was able to return it to staples for full refund even after opened so this isnt my first visit through here to read all of these so i hope this helps someone. Have a great and wonderful day everyone! FeeLzSoLoPhAt @ psn

      • PS4 Storage says:

        Thank you Brandon for telling us your experience that might help someone here having the same problem.

        Expanding the PS4 storage by upgrading the internal hard drive is a more reliable solution than going for external hard drives. If you have a PS4 Pro, the maximum compatible internal hard drive available is 2tb. If you like an SSD, the maximum size is 4tb, but it is way too expensive.

    68. Eman says:

      Hey, great and insightful forum!
      I have a Seagate PS4 2TB Game Drive and my system recognized it as a usb device. However, when I try to format it as extended storage, I get the error code CE30005-8. Any suggestions?

      • PS4 Storage says:

        Hi, and thanks for the compliment.

        That means the format feature of the PS4 system is not working properly. You can verify that by trying to format another external hard drive (if possible). If the same message comes up, it means you either need to rebuild PS4 database to fix that error or fix the PS4 internal hard drive.

        If rebuilding the database doesn’t resolve it, try to format the internal HDD of PS4 after connecting it to a PC. You can do that either by directly connecting it via SATA cable, or just buy an external hard drive enclosure and connect it externally to a PC. There, you can perform two operations: CHCKDSK or FULL format. both will fix any error found on the hard drive that impact its functionality.

        If you have any other question, please don’t hesitate to come back and ask.

    69. Mel says:

      I have a 8TB WD external hard drive that I am trying to connect to watch media through the media player, but the PS4 will only recognise the smallest portion on the hard drive that can not be erased. How do I get it to recognise the data I have stored on there? Or is the hard drive not supported for PS4?

      • PS4 Storage says:

        Hi there,

        Please provide me with the model name and number to be able to better diagnose the problem.

    70. Dylan says:

      So I have a seagate 4tb harddrive and for about a year now it would work fine for awhile but out of the blue it would say that it’s been disconnected improperly and that I need to repair it and usually I would do that and it would work fine but now it’s to the point to where I’m the middle of watching a movie it stopped working and said that I need to plug in the device that my application is housed on, won’t even give me the option to reapair either and I plugged it into my computer and it said it was running fine the light is on when I plug it in but my PS4 will not register that it’s plugged in anymore. Please help.

      • PS4 Storage says:

        If it is possible to connect your external hard drive to another PS4 to check whether it works there or not. Most probably it will work fine.

        Usually such a an issue is fixed by either rebuilding PS4 database or factory reset PS4 (Reinitialize PS4). The latter will delete all stored data on your internal hard drive, so be careful and take a backup.

        If none works with you, please come back for more suggested tips.

    71. Mel says:

      The hard drives model number is WD-18L12FN. I don’t have a PS4 yet, I have been trying it on a friends to make sure it will work before I buy one myself so I can’t send through a picture of the error message at this stage.
      When I plug the hard drive in it comes up with WD my book 25DA media (which is the portion of the hard drive that can’t be erased) and that the USB device needs to be a minimum of 250GB and maximum of 8TB

    72. Mike says:

      Hi. I’ve been using an external WD My Book (4TB) for months now. Have majority of my games installed on it. Just recently my PS4 stopped recognizing it. Just says there is no storage device connected. The light on the hard drive works. I’ve tried to disconnect and reconnect with no progress. Any tips?

      • PS4 Storage says:

        Have you tried it first on a PC and check whether it works or not? Additionally, if it’s possible to check it on another PS4 that would be much better.

        Once you confirm it works properly, then it’s the PS4 system that causes the problem. Try to either rebuild the PS4 database or, if doesn’t work, to factory reset PS4 (Reinitialize PS4). In most cases this will fix that error.

        • Mike says:

          I will try on my pc and see if I can find another PS4. I will get back to you with my findings. Thanks in advance!

          • PS4 Storage says:

            You’re welcome. Please if you’ve got this problem resolved, come back and tell us your experience. This will help many people who encounter the same problem. Thanks.

            • Mike says:

              So it would appear that my computer reads the External Drive just fine. I cant access anything obviously because of the formatting the PS4 did prior. I have to re-initialize the PS4 itself now?

            • PS4 Storage says:

              Yes, 99% of the causes of this error is due to some conflicts PS4 system undergoes that prevent it from recognizing the external hard drive connected to it. After reinitializing, head directly to update the system to the latest version before trying to use the external hard drive.

            • Mike says:

              Just wanted to update. Reinitializing my PS4 has worked and gotten the system to read my hard drive again. Thanks again for all your help!

            • PS4 Storage says:

              I am glad that you’ve eventually fixed that error. May your experience help someone with the same case. Thanks to you as well.

    73. Shaun Harris says:

      So…I’ve been following these posts as same is happening to me. I’ve plugged the HD into my new MacBook and it just says ‘remote disc’ with no details how do I know if it works?
      Granted I need to learn how to use a MacBook too, but, should I reinistialise the PS4 and see if it’s that?
      As quite a few others have said it has worked for so long and now suddenly doesn’t.

      • PS4 Storage says:

        If you verify that your external hard drive is working fine on either another PS4 or just a PC/Mac, then the problem is surely within PS4 system itself, due to some conflicts that have occurred. Usually reinitializing PS4 can totally resolve that problem.

    74. Shaun Harris says:

      Well I plugged it in to the Mac but this won’t recognise it will it because it is formatted to the PS4? I’ll give dragging and dropping something onto it a go and if that doesn’t work then I’m not sure if it does work connected to laptop. If I format it on laptop will that format it to use on PS4? Surely it won’t.
      Plus I can’t find an option to format it via Mac anyway so maybe it’s not working on it.
      Scrambled my head all this I specifically bought a PS4 compatible HDD so I don’t have this issue.
      Maybe my lads dropped it and not saying so it is broke. We’ll see I’ll try figure it out first.
      The light comes on HD so cable is working surely, sometimes it’s flashed sometimes it’s solid. 🤷🏼‍♂️

      • PS4 Storage says:

        I am sorry, but I can’t help you with MAC, as I use Windows OS. Yes, the external hard drive is totally encrypted by PS4, so you can’t use it on another system. BUT, even though it cannot be opened without a format, other systems (Windows for example) would recognize the drive and show its icon.

        If you happen to format the external hard drive on your MAC, probably it will work again on PS4, you can give it a try. Otherwise, the best test you can do is to connect it to another PS4 (if possible) and check whether it works there or not. If it does, then you have to factory reset the PS4. If not, you have to check it first on a PC/MAC and verify it’s not dead yet. If verified, you have to perform a FULL format to eliminate any potential bad sectors that cause this issue.

        Hope this helps.

    75. gaige says:

      hi I have a 2tb game drive Seagate hard drive and It wont show that its plugged into my ps4 it works perfectly fine on my laptop I’ve reset my system didn’t work,ive turned off my system and it didn’t work I don’t want to reset my whole system to were I have nothing.what can I do?

      • PS4 Storage says:

        I am sorry to say that if your external hard drive works fine on a PC, some conflicts are occurring within the PS4 system that prevent it from recognizing the external hard drive. Try first to rebuild PS4 database after deleting newly installed games/apps and updating PS4 system software to the latest version.

        If that doesn’t work, the only solution in this situation is to factory reset PS4 (reinitialize PS4). After successfully accomplishing this operation, you have to directly update to the latest system software.

        Additionally, if it’s possible, connect your external hard drive to another PS4 and check whether it works or not.

    76. Ben Ayotte says:

      I was playing madden on my playstation and noticed that my Seagate 2 TB hard drive was about to fall off of my ps4 so i moved it slightly and that caused it to kick me out of the game and say “to start the application, connect the extended storage device it is installed on…” however it is connected and when i try to set it up as extended storage it says that it doesnt meet certain standards even though it does and also says that the capacity is 144115.2 TB

      • PS4 Storage says:

        Since the PS4 system couldn’t determine the actual capacity of the drive, most probably your external hard drive needs maintenance.

        Try first to connect another external hard drive (or a USB flash drive) into PS4. If it does successfully recognize it and correctly determine the actual storage capacity, then it’s the hard drive that causes the problem. Probably bad sectors. You have to check that on a PC.

        If the new USB storage device connected to PS4 is not well recognized, your PS4 needs reinitialization.

        Additionally, you can further test your external hard drive by connecting it to another PS4 (if possible) and check whether it works fine or not. This will dramatically help you determine the real cause of the problem.

    77. Ash Barnard says:

      Hi, I have recently bought a 2TB external hard drive to use as extended storage but my PS4 will not recognise it, it is currently formatted the FAT32 and has been previously formatted to exfat both have been full formats but the PS4 will not recognise the HDD. Should I reinitialise the PS4 if so will this wipe all the data I have??

      • PS4 Storage says:

        Firstly, check whether this external hard drive works properly or not by connecting it to a PC. If it works, then your PS4 needs reinitialization. And yes, reinitializing your PS4 will wipe all stored data. So make sure to take a backup before carrying out that process.

    78. ChuchoF3TT says:

      Hi, i hope this is still alive… i’m having issues with the PS4 Seagate GameDrive 4tb one day i got home and my PS4 was stuck on flashing orange light.. i had no internet at that time (like actually no isp, not that i had no service)… so PS4 wouldn’t turn on or off… holding down power button did nothing… searched online.. only recommendation was to unplug the PS4… i did, now my drive is not recognized by the PS my PC picks it up as GameDrivePS4 but after a couple of seconds (about a minute) it just goes to USB not recognized (Set Address Failed). Please help.. i’m just out of my warranty and stuck with an unusable 120$ paper block.. Thanks in advanced!!

      • PS4 Storage says:

        Most probably your external hard drive is suffering from bad sectors. You have to perform a FULL format on a PC on it.

        • ChuchoF3TT says:

          It doesnt let md format it, PS4 doesn’t see it, pc sees it for 30 to 60 seconds and then it goes as Unknown USB device, disk management doesn’t pick it up nor This PC, i booted up Ununtu amd also can’t see it there, i actually checked and i still have a couple months left of warranty, i submited an RMA request, thanks anyway.

          • PS4 Storage says:

            You can check it on DOS mode, if this problem persists, then your external hard drive needs replacement.

            • ChuchoF3TT says:

              I didn’t exactly used DOS but when i went into Ubuntu’s terminal which is like DOS “fdisk -l” showed only my HDD and my SSD no external or any other type of drive

            • PS4 Storage says:

              Ah yes. Then your external hard drive is malfunctioning. Get a replacement for it.

    79. Amazic says:

      Hello, I have an External WD hdd that has been formated to FAT32 and was working as media hub perfectly on my PS4 until yesterday. Now when i go on the media player app it’s telling me to connect a USB storage all of a sudden. The drive is working perfectly well, I checked on my pc and PS3. Could you please enlighten me on what the problem is?

      • PS4 Storage says:

        Hi. Usually this issue is caused by application conflicts within PS4 system. If turning off PS4 then booting it up doesn’t fix the problem, you need to reinitialize the PS4. This will most probably resolve this problem.

      • PS4 Storage says:

        Hi. Usually this issue is caused by application conflicts within PS4 system. If turning off PS4 then booting it up doesn’t fix the problem, you need to reinitialize the PS4. This will most probably resolve this problem.

    80. Fredrick says:

      My ps4 all of a sudden wont recognize my Seagate 2tb external hard drive. When I plug it into my ps4 it makes a beeping noise I’ve never heard before

      • PS4 Storage says:

        Your external hard drive is suffering from a serious deficiency. You better consider a quick replacement for it.

    81. Fredrick Brown says:

      So I wont even be able to get my saved content off of it

      • PS4 Storage says:

        You can only if it works. You will be lucky if you connect it to a PC and it’s well recognized there. You will need then a disk clone software to back up your data.

    82. Colton says:

      I am always running out of storage space on my PS4, which means I have to either delete unused apps or saved screenplay videos in order to update apps. I have a 1TB external HDD I can connect to the PS4, but I don’t want to format the HDD and use it as external storage. I’m just wanting to get my 60GBs of saved videos from my Capture Gallery. However, every time I try to copy even one short video clip to the “USB Storage” it says I need to create more space. The catch is this: the videos are less than 1GB each and I have around 650GB free on my 1TB external HDD. When I go to “Storage” in settings, it says my HDD only has 200MB available. Do you know why it would say so much less than my laptop does? Or how I can fix this? Once again, all I want is to extract my saved capture gallery videos to create more space.

      • PS4 Storage says:

        Most probably your external hard drive is formatted with either FAT32 that consumes lots of storage space or NTFS which isn’t recognized by PS4 System. If it’s NTFS, PS4 will only recognize the preserved system storage space that’s formatted in FAT32 and limited in 200mb for each 1tb. The only way to resolve this is by formatting the external hard drive.

        • Colton says:

          Thanks, that’s what was wrong. HDD was formatted with a 200mb partition. I had to connect to my MacBook, remove the partition through Terminal (it was pretty simple; followed a youtube video), and then when I reconnected it to my ps4, the ps4 formatted it to ExFat in about .2 seconds. Now I can pull saved videos from Capture Gallery and upload them straight to my MacBook (and still use my HDD for storing things from my Mac). Best,
          Colton

          • PS4 Storage says:

            Thanks for telling us about your experience. I truly appreciate that. May this help someone resolve their problem.

    83. Fredrick Brown says:

      Ughhhhh I’m just going to count it as a loss thanks for responding

    84. colton says:

      i have two discs and i play with my friend on two separate ps4s at my house and i moved a game from a external hardrive to the other ps4 and it said that it will delete fallout and i said ok but when i put the disc in the 2nd ps4 it says it need the external hardrive and when we put it in we can play but on the other ps4 it requires the external hardrive aswell . my hypothesis is that they both are on the hardrive . i need help with this plz send help as soon as you can

      • PS4 Storage says:

        It’s not a surprise to me that this has happened. As for the first console on which you were originally playing the game, the PS4 system learned that the game files were on an external storage, and when you try to play the same game from the disc, it will keep requiring the external storage on which the game was installed. What you can do is to uninstall the game from your PS4 then reinstall it from the Disc. This should resolve this issue on the first PS4.

        As for the second console, PS4 system prevents fully copying a game to another console with the same license. That’s in order to stop piracy. You will always need the original external hard drive to play the game, or just buy a new license.

    85. David Coetzer says:

      PLEASE HELP. Got a 6Tb seagate usb3 external. Firstly I could back up my ps4 and not download games to it BUT NOW the ps 4 won’t even pick up the external. I have tried restarting the ps with external plug in and nothing. I have tried reformating from pc and tried ito in the ps and still nothing. Can some one please tell me what next. I’m pulling my hair out. A friend has the same external and has no problems.

    86. David says:

      Hey anyone who has a 2.0 usb, it can be used just need to buy a hub that is usb 3.0 my seagate 2tb hard drive was a usb 2.0 went to best buy bought a hub that worked on a usb 3.0 changed out the the brains hard drive memory (Stat) in the hub that was a usb 3.0 works like a charm.

      • PS4 Storage says:

        Never heard about this tip before. It’s totally new to me. Thanks for sharing. May someone benefit from it.

    87. David says:

      Hey had bought a seagate usb 2.0 did not work so bought a hub at best buy so I could put the memory in the hub which was a 3.0 usb worked like a charm.

    88. Sukrit says:

      Hey! So, I’ve gone through almost all the comments on this post and I am still stuck.

      I have formatted the WD Elements 1TB external hard drive by every way possible except one.(the full slow low level format, after 2.5 hours it was still like 3-4% completed, very very slow, so I cancelled it).
      P.S. Will this really solve my problem? I don’t want to waste all this time to format it only to fail. Also if I do format it this way, what should be the allocation size? How much time will it take to actually do this for 1TB? Is there any other way which is faster?

      I have done chkdsk(healthy drive), looked for bad sectors(none found), formatted it with command prompt to exFAT (quick), right clicked on drive and then formatted it.( After formatting it with cmd, exFAT option appeared. )(quick)

      Gone to disk management, deleted volume and then formatted it to exFAT.

      Went to PS4, got recognised, it was using it as USB Storage device, unable to format it as extended drive. Clicked options button and then formatted it again to exFAT only to fail.

      Used tape to cover the middle two USB pins to force 3.0. Failed again as PS4 never reads the drive and light on external drive blinks slowly.

      What should I do?
      I think you should know it is not a new drive, I used to store my data on this before, I deleted all the useless stuff and moved the worthy stuff to my other 500GB Seagate Expansion Drive (external) and have performed all this on this Seagate external drive too. Guess what? I FAILED.

      P.S. There are a lot of questions in my post, please answer all. The only thread which is alive in 2019! You’re my only hope.

      • PS4 Storage says:

        Hi there,

        Your external hard drive is apparently defective. The full format process takes between 15-20 minutes only on a 1tb drive. But when it takes that long, it means there’s a serious hard drive failure/malfunctioning. According to your description, most probably it’s the drive’s motor that’s not spinning properly.

        In order to be totally sure about the source of the problem, try to copy 1gb file from/to your external hard drive on a PC. If it takes way too long, your drive is dying and needs replacement. (The average time for transferring 1gb file is 1 minute only). If the process goes fast flawlessly, try to transfer larger multiple files simultaneously (say 10gb). You should eventually realize then that the external hard drive itself is deficient.

        Please come back with your feedback on this solution so that may others benefit and you get further assistance if needed.

    89. d says:

      my seagate stopped working yesterday out of the blue i plugged it into my laptop is says its working fine but on my ps4 the light doesnt come on and its making a beeping noise i tried restarting ps4 with it plugged and nothing happens i tried to look up on your article on how to format on a pc but it doesnt really show the method

      • PS4 Storage says:

        If your laptop shows that the external hard drive works fine, most probably your PS4 needs to reinitialize. You can locate the source of problem by connecting your external hard drive to another PS4 (if possible). If it works fine, then surely your PS4 needs reinitialization. Otherwise, it needs a slow, full format on PC.

        In order to perform the full format thing, just connect your external HDD to a PC, right-click on it and choose “Format” from the sliding menu. In the “format options” on the bottom, make sure the “Quick format” option is not checked. Now, click “start” and the process will take place.

    90. Drew says:

      I have been using an external hard drive for well over a year now, and it works great, except that I have to repair the device any time its wire is even SLIGHTLY bumped. With the wire for the EDD being so short, this was hard to avoid. After replacing the wire with a new one, the PS4 does not recognize the EDD even exists. Only the wire was changed… not the EDD. The EDD shows it is getting power from the PS4, but the PS4 does not recognize it. How do I get it to recognize it?

      • PS4 Storage says:

        Connect it first to a PC and see whether it recognizes it or not. If it’s possible to connect it to another PS4, that would be much better also.

        If it’s well recognized, then your PS4 needs reinitialization. Otherwise, the problem is with the cable itself that doesn’t properly fit for the external hard drive.

        Please check it as I have told you and come back with your feedback.

    91. d says:

      So i followed your instructions i perfomed reinitialization for the ps4 now it shows on the system but it wont let me format i moved it to my pc and followed your instruction to format but this is the weird part its not showing in disk management to format it but i can see the hard drive showing up on my computer in devices and printers so i clicked on properties and this is what i found(Device SCSI\Disk&Ven_Seagate&Prod_Game_Drive_PS4\000000 was not migrated due to partial or ambiguous match.) at this point i think something is broken in there and might have to purchase a new one

    92. Tristan says:

      What if I dropped my external hard drive or something and my ps4 doesn’t recognize it and the seagate is beeping

    93. Chris says:

      The light on the storage lights up but my ps4 says there’s no usb storage connected. It’s brand new too so I’m not sure what up with that

    94. Chris says:

      Uhm I kinda want to keep all that data… does it all go away or can I just re-downlead it?

      • PS4 Storage says:

        Game saves, screenshots and trophies will be lost and are not downloadable unless you back them up to your cloud storage on PSN. On the other hand, you can only back up your game saves on an external USB storage device.

    95. Bryce says:

      Mine has worked fine for multiple months now and all of a sudden it is saying that the hard drive is unsupported. It is a seagate 4tb

      • PS4 Storage says:

        If possible, connect it to another PS4 and check whether it works fine or not. Otherwise, connect it to a PC and see if it’s recognized there.

        Once you verify that it’s not faulty and working fine, the problem is with your PS4 then. You need to reinitialize your PS4 and things will go right with you.

    96. Ollie Brown says:

      I accidentally yanked the lead out of my 1tb seagate whilst playing a game it kicked me off and then I tried reconnecting it but it will still not show up as a device on my PS4 or Mac it has the light on the seagate to show there is power but it will not recognise my extended storage

      • PS4 Storage says:

        If you connect it to another system (MAC, PC or preferably another PS4) and your external hard drive is still NOT recognized, it means it is DEAD and needs replacement.

    97. xman says:

      is Fujitsu external HDD compatible for Ps4? usb 3.0 with 5gbps speed

    98. Eric Leong says:

      I have updated PS4 version 6.50 today…after that…the system said I can’t connect to my external hard drive storage. I can’t access any games stored inside the external hard drive. I didn’t have any physical damage for the hard drive. And I tried to connect to PC…I still can’t recognize my external hard drive. Is that the issue after I install the new PS4 version?

      • PS4 Storage says:

        Yes, this issue happens a lot when updating to a newer version. You have to initialize PS4 and update it to the latest version, then re-install all your games.

    99. Craig says:

      Just bought a HDD 3.0 2TB plugged in playstation and does not let me use as storage says it has to be 3.0 has to be 250gb min and 8TB max which it is and plugged directly to ps4 which it is I have plugged it in the PC and formatted it there as well I need help asap.

    100. Ehal45 says:

      So i bought this Seagate 2TB plugged in with a cable and it has started beeping as of late and not being connected to the ps4. what should i do?

      • PS4 Storage says:

        Connect it to a PC first and verify that it works fine. If so, the problem then is with your PS4. Follow the instructions on this article. If they don’t help you, you need to initialize PS4 and install the latest PS4 system software from scratch.

    101. Ehal45 says:

      i can’t see my comment nor the reply.

      • PS4 Storage says:

        The comments are moderated on this website until the approval of the webmaster. So, you need some time to get them published.

    102. Sophie says:

      Hey! I have a seagate slim 1tb that I’ve used for my ps4 for months now and had no issue with saving games and game data on to it. Since the last ps4 update if I’ve tried to use a game or app that was saved on to the hd it says it can’t find the app data and that I have to uninstall an redownload it again. I have now tried to download a game on to the hd but it says that it cannot use this device and that it requires a usb 3.0 (which I’m guessing mine isn’t). How can I upgrade my hd to a usb 3.0 and will it cost anything?

      • PS4 Storage says:

        Hi Sophie,

        Since Sony first released the support for external hard drives to use as extended storage, it announced that it had to be USB 3.0. So, rest assured that your external hard drive is USB 3.0, because you could already used it in the past for saving games.

        As for the issue you’re facing now, it seems there’s a system conflict occurred that stops it from properly recognizing your external hard drive. The only solution you can try is to initialize PS4, then immediately install the latest update after the completion of the process. Afterwards, try to connect the external hard drive again to your PS4, and check whether the issue has been resolved or not.

    103. Mitchell Levy says:

      My PS4 is not recognizing the external storage device. We were using it this morning and transferred the PS4 to another TV and now it says it’s not plugged in??? Help!

      • PS4 Storage says:

        Have you tried it on a PC to check its health? Probably your external HDD is defective and needs replacement. If it works fine on a PC, the problem then is with your PS4. Eventually, if none works with you, you need to initialize PS4.

    104. dati says:

      Seagate expansion 2 tb was working great but one day it ade some beep voice and ps4 did not recognized it I connected it in laptop and the same happened laptop could see that something was pluged in but could not recognice and the window did not popped in my pc

      • PS4 Storage says:

        Your external hard drive is defective. I am sorry to say that. It’s either the USB bridge or the hard drive itself. You need a technician to check that for you.

    105. Kerry says:

      My husband and I have 2 ps4’s and I believe one is a ps4 slim with a Seagate backup plus 4tb. It showed up on my pc but, that’s it. It’s not recognizing the extended storage device even when it is plugged in. Please help. We can’t get anything on our ps4 like Hulu, etc.

      • PS4 Storage says:

        Connect your external hard drive to the other PS4, does it work fine? If yes, your second PS4 needs to initialize. Mostly this is the solution to go for. Otherwise, come back and give us your feedback in order to help you further.

    106. Erick says:

      So I was playing a Fifa game and my brother disconnected my 2 tb Seagate external HD and I tried to connect it back and just didn’t recognize and all I hear is beeping noises.

      • PS4 Storage says:

        Beeping noise indicates hardware failure. Most probably your external hard drive has been damaged. But before judging, connect it first to a PC and see whether it gets recognized or not. On the other hand, if you can check it on another PS4 that would be even better.

        • Thomas says:

          Mine is doing the same thing and it won’t connect to anything, I’ve tried my ps4 and my pc and nothing is working

          • PS4 Storage says:

            Accordingly, your external hard drive is defective. It’s possible that the USB bridge is out of action and the hard drive itself is healthy. If you can, dismantle it and remove the hard drive from its enclosure and connect it directly to a PC. Check now whether it works or not. If not, then it is dead.

    107. Chris says:

      My seagate 4tb hd has worked well for quite some time. Now, however, the PlayStation won’t recognize when I’ve plugged it in straight to the playstation. The light turns on, but the console doesn’t react to it at all. If plugged in for an hour or so, it’ll give a message saying that this drive is not supported by PlayStation, even though it worked fine before. I’ve plugged it into the computer, and the same problem arrises.

      • PS4 Storage says:

        Excuse me, can you elaborate more on the reaction of your computer to the external hard drive? What exactly happens?

    108. Julio Melgarejo says:

      Hello, I have problems with a Seagate PS4 Game Drive of 1TB. When I connected it for the first time I started to synchronize and from one moment to another it appeared that I have 144115.2TB of capacity, and my PS4 does not allow me to format it. I have restarted the console and I have not achieved anything. I also tried to connect it to the PC and although it does recognize it, I do not have the option to format it. I have the screenshots but I do not know how to pass them. I need your help, the Game Drive is completely new and has not dropped water or fallen.

      • PS4 Storage says:

        Hi,

        You have to return the external hard drive. It’s defective. When you see any storage device is read with a very huge capacity, know for sure it’s defective.

    109. Mohammed Feroz Khan says:

      hi sir
      good day,
      today i used one of my friends external hard driver WD on PS4 and after adding as external storage the PS4 system as asked quick format or something i cannot recall.

      i quickly removed the external hard drive now it cannot be detected on my laptop.
      just need to know if the data is there or not and can it be retrieved by any means.

      • PS4 Storage says:

        The PS4 external hard drive is fully encrypted and the data cannot be detected by a third party system. Only PS4 system can detect the data.

    110. Thomas Hickman says:

      My PS4 is telling me that my external hard drive can not be supported even though I’ve been using the same one for the past 2 years, I haven’t had any problems with it and now it’s acting up

    111. Josh Kumar says:

      My PS4 says that the device’s file system is unsupported, and the only way is to fully format it. But it has atleast 1 tb of data and my laptop doesn’t even recognize it. So I can’t backup my data. Need help

      • PS4 Storage says:

        Initialize PS4 first and update to the latest PS4 system software version. This is supposed to fix the issue. If not, come back and we’ll suggest some solutions related to backing up your external hard drive.

    112. Miah says:

      My Seagate external hard drive powers up but says it’s not connected how can I fix that

    113. Mike says:

      So I’ve been using a MyBook 25Da with my PS4 for awhile now. I turned my PS4 on this morning and it says my hard drive isn’t connected. This happened before and I all had to do last time was re-initialize my PS4 and it started working again. This time it still isn’t working even after initializing. Any thoughts? I have connected it to my pc and it is working.

      • PS4 Storage says:

        After initializing PS4, have you installed the latest update? .. You’re supposed to do so directly, as a second step, then connect the external hard drive. Don’t install any app or game until you verify that the external HDD is well recognized.

    114. Shaun says:

      I have a seagate 4tb external hard drive, it has worked fine until recently. One day I turned on the ps4 and it wasn’t reading the external hard drive so I unplugged it and plugged it back in and it worked fine. This happened a bunch of times but now it won’t read it. Says it’s not plugged in. The light is on and if I leave it plugged in for a while it says usb hard drive not compatible. At this point it recognizes the hard drive but says it needs to be formatted I’ve tried to reformat it but it goes for a while then gives me an error code ce-30016-0. Any help you can give me is much appreciated, thank you.

      • PS4 Storage says:

        This is a conflict occurring within PS4 operating system caused by some incompatible game/app. What you can do is to initialize PS4, then update to the latest version of PS4 system software update as the next step. Now, connect the external hard drive and check whether it works or not. In more than 90% of the cases this would fix such an issue.

        Please give us your feedback on this solution.

    115. Ryan says:

      Hi, I just bought a Seagate 4TB backup plus hub external drive.

      I have formatted it to exfat via the ps4 itself and when I try to format as extended storage I am given an error saying my drive needs to be usb3.0 (it is) between 250GB and 8TB (it is) and directly connected to the ps4 (it is though it has a separate ac plug not sure if that’s a problem)

      Aside from that I don’t understand why it won’t format to extend?

    116. Sachin bains says:

      Hi whenever I try to format hard drive it loads then says an error code. How do I fix this

      • PS4 Storage says:

        Have you checked it first on a PC? If it works fine there, then your PS4 needs to initialize. This might happen due to a system conflict.

    117. Gabriel says:

      Hi I have a 2tb seagate that has worked for about a year but today it just says that it has a capacity of 144.000 TB ! I can’t use it anymore because it goes over the 8TB limit but it is still a 2TB hard drive but for some reason it detects a massive empty space of 144.000TB how can I fix it ?

      • PS4 Storage says:

        This error is usually caused by a serious hard drive failure. Most probably your external hard drive is defective and must be replaced.

    118. Galeal Martin says:

      so my internal hard drive doesnt work for my ps4 no more, so i bought a external hard drive and when i plug it in it still says (CE-34335-8) which is cannot access system storage.

      • PS4 Storage says:

        The PS4 operating system cannot start up from an external hard drive. You need to replace the internal hard drive with a new one.

    119. Randy hill says:

      Hey I got Seagate 4tb ps4 usb storage device the like come on when I plug it in to ps4 but it won’t Recognize it or show it’s connected it’s been Corrupted an it won’t show on my ps4 or the pc or I just can’t find it to erase the corrupt data

      • PS4 Storage says:

        If your PC cannot recognize it, it means you have a serious problem with the external HDD. In some cases, the problem stems from the USB bridge that connects the hard drive to the USB cable. You can verify that by dismantling the external HDD enclosure and pulling out the hard drive then connecting it internally to a PC and check whether it recognizes it or not. If you’re not savvy enough to take this action, a technician can help you diagnose it and reveal the real source of problem.

    120. Seanpy says:

      I have been using a 4tb seagate hdd for the pass year and it has work fine but over the pass month I get an error at the top of my screen that the external hdd is not Recognized. When I restart the ps4 the hard seems to work OK for a week or 2 again but then I get the error again. I have formated the hdd on a Pc but the issue happens again

      • PS4 Storage says:

        This can happen because PS4 operating system is undergoing some program conflicts. Initializing PS4 and installing a clean copy of PS4 system software will usually fix this problem. If not, the problem then is with the external hard drive. Since it works for a while then shuts down, it can be the USB bridge that is failing to operate, not the hard drive itself. You can check its health by connecting it internally to a PC and run some diagnostic software like Hard Disk Sentinel. If you’re not savvy enough to do that, take the external HDD to a technician to check it for you.

    121. Rob Rogers says:

      My son has been using an external hard drive on their PS4 for about a year and a half now. This morning, I unplugged the PS4 (with the hard drive connected) to put him on a videogame time out for a while. When I gave it back and he plugged everything back in, the external hard drive started beeping and the PS4 wouldn’t recognize it. We tried connecting it to a different port, to my computer, etc. Same thing: beeping and not recognized.

      I’m assuming that the hard drive has probably failed at this point. Here’s my question: If I get a new one, and he reinstalls the games that were on that hard drive, will he have lost all of his progress? Or is there some way to recover that? I don’t mind buying a new hard drive, but I’m feeling terrible about him losing what he’s done on the games. Thanks in advance for any advice you can offer.

      • PS4 Storage says:

        Game saves are placed on the internal hard drive, and cannot be stored on the extended storage. So, if you get a new external hard drive, he can continue from where he ended.

        By the way, before buying a new external hard drive, try to fix the current one. In many cases the error occurs with the USB bridge that connects the hard drive with the USB cable. This might become faulty and needs replacement. If you’re not savvy enough to ensure that, take it to a technician and make sure that the hard drive is the faulty part before buying a new one. This will save you money and efforts and it is worth to try.

    122. Arielle says:

      I have a Seagate 1 TB hhd and it worked for months and then just stopped working on my ps4 but when I hook it up to my computer it works just fine what step should I take next to get this to work on my ps4. I have tried to format it on my pc and cant seem to figure out how to format it on my pc but when i hook it up to the ps4 it says theres nothing in the USB slot I know both of the slots work when I plug my controller in it charges just fine

      • PS4 Storage says:

        Well, this is usually caused by a core conflict in PS4 operating system. You need to initialize PS4 and it will work again for you.

    123. Julian Hunt says:

      Hey, I have a seagate external storage for my ps4. It stopped working out of the blue during a gaming session but the light on it is still saying it’s receiving power and is plugged in. I’m not great with technology and am not too sure what to do. I let the system update, I unplugged everything and let it just sit for a while, it’s just not detecting the storage device anymore. What do I do? Is the problem with my PlayStation or with my external storage? I have the Sony PlayStation 4 slim

      • PS4 Storage says:

        Hi there. It can be either one, but often the problem comes from PS4 itself due to some program conflicts. If you have everything backed up, I strongly advise to initialize PS4 and then, as the next step, update to the latest PS4 system software version. Now, try to connect the external hard drive again and check whether it works or not.

        Another solution can be also to connect your external hard drive to another PS4 (if possible). This will show you definitely which one is the reason for this situation.

        Another solution also is to connect your external hard drive to a PC, and check whether it recognizes it or not. If not, this is a bad omen that your external HDD is the culprit.

        If you need further assistance with your issue, please come back with the updates of your case.

    124. James Twedt says:

      So just yesterday my PS4 was using the external harddrive by Seagate flawlessly. Today it stopped working. The light is on when the device is plugged in but the PS4 wont let me connect to it. The external device is actually beeping when it is plugged in. I tried connecting it to my PC but I couldn’t access it. Do you by chance know the problem?

      • PS4 Storage says:

        This is a common problem. In all cases you can’t access it via PC because it’s fully encrypted by PS4 system. But what I care most about is: does your PC recognize it once you plug it in or it acts like nothing is there, or that a defective drive is connected to it?

        If it recognizes it as a normal new external hard drive, the problem is with your PS4. 99% that your PS4 needs to initialize due to program conflicts occurring within it.

    125. Mark A Jacobs says:

      I have 2tb drive hooked it up and moved my games to it. Now when I turn on the external comes on but the playstation doesn’t read it.
      What can I do cause I downloaded my games to it and if it deletes them I’m screwed cause I bought them and downloaded from ps network

    126. Mark Jobbins says:

      Hi!
      Was hoping someone could help please.
      I have an original PS4 (model #CUH-1000A) and replaces the original 500 GB HDD with 2TB Seagate drive.
      This new drive has worked well for the last year or so.
      However today I got the CE-34335-8 error message.
      Checked the HDD was fitted properly but still got the error message.
      Swapped the original 500GB back in (which used to work fine!) drive and still got the error message.
      I know suspect it’s not an HDD issue but the PS4 hardware’s.

      My question is if I buy another PS4 (new or perhaps 2nd hand) *of the same model* can I swap out the new one’s HDD with my 2GB HDD and (*assuming it’s not a faulty HDD*) just be up and running?
      Or do I have to reinstall the 2GB by d/l the latest update file and reinitializing etc etc?
      Sorry for the long post just want to give as much detail as possible!
      Any thoughts appreciated. Thanks 🙂

      • PS4 Storage says:

        If you’re going to use another PS4’s HDD on your new PS4, even if they are both the same model, you must initialize PS4 and install all your games/apps on it again. Otherwise it won’t work.

    127. Brodie says:

      My 4 tb Seagate worked for a little over half a year, fell from about a 1.5 feet. Still turns on, works on other PlayStations just not mine. Noted, the PlayStation also fell from the same height, albeit very slowly and both landed on a semi soft surface. I got a new cord thinking that was the original problem. I was really wrong. When I look at the ways you list to fix them. None of them seem like they would work and a few I have already tried. So, PS4 system is most likely the issue, but how do you think I could fix that?

      • Brodie says:

        I’m going to try backing up my saved data, to online storage. Then re-initialize it, I saw you told someone else to do that. Hope it works.

      • PS4 Storage says:

        Initializing PS4 should fix that.

        • Brodie says:

          Sorry for the late comment, but so far hasn’t worked. It still won’t notice it. Can’t be the USB ports since they still work for other cords, and just for confirmation, yes the cord for the drive works, as I have said, it has worked on other PlayStations but not mine.

          • PS4 Storage says:

            You need to update to the latest version of PS4 system software once you finish initializing. I think you have forgotten that.

            Once you update, turn off PS4, then connect the external HDD to it, then turn it on. Hopefully this will work now.

            • Brodie says:

              It is fully up to date, made sure of that before I responded again so I wouldn’t burden you with more questions. But, if it all possible, it might be an internal software error, that can’t be reset through initialization. I don’t think that’s possible, but IDK anymore.

            • PS4 Storage says:

              That’s quite strange! And no, you’re not burdening me or anything. I am pleased to help.

              Let me understand this point. You said earlier: “Can’t be the USB ports since they still work for other cords” You mean other connected devices work fine through the USB ports?

              Have you tried switching between the ports then? Try another port and see if it works there. Also, try connecting a USB flash drive to your USB and see what happens.

              Lastly, is there any specific error message you get for this case?

              Answering these questions properly will give me a better insight on figuring out where the problem is.

    128. Brodie says:

      Anything besides the Hard drive and flash drives, is working, charging cords, anything else that uses a USB port and can function using the PS4 does, but I don’t have a Flash drive or other form of USB storage device at the moment. So I still need to test out the flash drive bit. I don’t get any error messages. And yes, I have tried both ports numerous times. It just sits on the screen saying the “USB storage device is not connected”

      Thanks for the help.

      • PS4 Storage says:

        You have to try another storage device to determine exactly where the problem is. If it doesn’t work, it means the USB card on PS4 is partly malfunctioning/damaged. Even if other devices like headphones or controllers work still on the USB ports, that doesn’t mean it is fully functioning.

        This is an essential test to perform if you want to make sure what’s really wrong.

    129. Brodie says:

      I don’t know if you got the last comment I made, but I’ll mention this.

      I haven’t activated the hard drive on another PlayStation just checked to see if it would detect it and yes it did. I might end up having reformatted to a different PlayStation, and see if my PlayStation can see it.

      • PS4 Storage says:

        This is not supposed to help. If your external HDD is well recognized on another PS4, it means the problem is with your PS4, not the drive.

    130. Brodie says:

      And I don’t exactly know what to do when I plug it into my windows 10 laptop. The light for it comes on, it runs, but I don’t know if my computer is noticing it.

      • PS4 Storage says:

        Go to Control Panel -> Administrative Tools -> Computer Management -> Disk Management

        You’re supposed to see the external hard drive there, but not fully recognized. Do you see it?

    131. Brodie says:

      I have tried formatting to another PS4 and it said “error USB 3.0 not connected” then never showed up again.

    132. Brodie says:

      I am very sorry, sometimes when I refresh, the responses don’t show up. I will try fixing it using the computer.

    133. Brodie says:

      For some reason the only way I can see the responses is by commenting

    134. Brodie says:

      I can’t tell if my PC is detecting it. Nothing new shows up, nothing disappears. I think it might just be a lost cause.

      • PS4 Storage says:

        Ok, now I see that your external hard drive is the reason for all this (innocent PS4!). You can just make your last step and connect any external storage device to your PS4 and verify whether it works properly or not. If it does, the external HDD is surely the reason.

      • PS4 Storage says:

        Apologies for the late response. Last night I started developing an illness and it lasted with me until this moment.

    135. Brodie says:

      That’s alright, thanks for the help.

    136. Tyler says:

      I have been using the same external hard drive and usb cable for months with no problem. A few days ago I lost power during a storm while playing. Now my ps4 won’t connect to the storage device. I did all the trouble shooting recommended including reformatting the entire drive and now it won’t meet the conditions. It is directly connected, has 3tb of storage on it, and I am using the same usb cord that it previously accepted yet it says I do not meet the conditions.

      • PS4 Storage says:

        Have you initialized PS4? If not, go do that and update it to the latest version before installing any game/app. Afterwards, try connecting the external HDD and it should work.

    137. I’ve been using a seagate 2Tb external hdd for about half a year but since 1 week my ps4 stop suddenly reading it while I am playing borderlands 2 (which I recently downloaded and still updating).
      It says connect an external storage device and I can’t reach any game. It happened many times and every time I remove the external HDD and reattach it and the ps4 repair it, but I don’t think it is the solution. It happen only with borderlands 2, I can play the other games as well and nothing happen.
      (It started first when I put my ps4 in rest mode while downloading borderlands 2, and there is some corrupted files in it)

      • PS4 Storage says:

        If it happens only for one game, then the game is not installed correctly, or it is causing conflicts with other apps/games.

        Re-downloading the game and re-installing it should fix that.

          • PS4 Storage says:

            You’re welcome. Please come back with your feedback in order to enrich this article with more experiences.

            • Christopher says:

              Do you have any link to a website that concern all the ps4?
              It was going well from when I deleted the game until last night, I put it rest mode to make an old update but when I came 5min ago to check if it finish it was stuck in rest mode so I kept pressing the power button until I hear a beep then I turn it on and it told me that the ps4 wasn’t disconnected properly, and to disconnect the extended storage I must go to settings then it ask me if I wanted to repair the extended storage and it repair it.

              It kept didn’t reading my external HDD (even after I repaired it) so I restarted the ps4 and it told me: “the external storage device is unsupported” so I went to settings –> devices –> USB Storage devices and I choose the external HDD and it told me (format as extended storage)
              P.S: if you want some picture about my last comment where I can send them?

            • PS4 Storage says:

              I think the external hard drive is corrupted and is suffering from bad sectors that caused some data loss.

              Have you formatted it again as extended storage?

    138. No I turned off the ps4 while waiting your response and I contacted Sony and they told me that if it say to format I have to format.
      So I turned on my ps4 to format it and it say “repairing the external storage device” then it worked normally and is still working properly

    139. James says:

      So my Seagate 2tb hard drive wouldn’t be recognized when I would plug it into a PS4 yet the light would turn on. I plugged it into a laptop and it worked fine. What should I do

    140. Brayden says:

      I have my usb storage device plugged in and it says no usb is plugged in andd ive rebooted my ps4 multiple times and still wont work

      • PS4 Storage says:

        Does it work on PC? If yes, you need to initialize PS4 and update it then to the latest version.

    141. Tony says:

      I’m having many problems with my 2Tb extended storage device. I’ve realized that I need to format it again on my PS4 to fix a lot of my problems but when I go to Settings –> Devices –> USB Storage Devices, it says,” The USB storage device is not connected.” I’ve connected it to my PC and it connects fine. What do I do?

    142. sharmin says:

      I’ve bought a 1 tb wd (my passport) external hard drive.I formatted it in ps4 without any problem but when I downloaded a game on it,it wouldn’t load so I had to remove the disc.Actualy I tried other games too but neither of them would work.After that I formatted the hard drive with pc and again I plugged it to ps4 and formatted it but again games wouldnt load.what should I do sir?

      • PS4 Storage says:

        Most probably the PS4 database is corrupted. Try to rebuild PS4 database and it should work. If not, initializing PS4 and reinstalling PS4 operating system should do the job perfectly.

    143. Philip Woodward says:

      My Seagate 2tb external hard drive was working fine until about 2 days ago. It now says USB device not connected even though it is. It’s recognised on a PC and says working properly. I’ve tried another USB normal memory stick in the USB slot and that worked ok. I tried the power off method but nothing. I tried the rebuild database but still nothing (not the full reset). I’ve got lots of saved data and games on there. Any way I can save it elsewhere and any idea how I can get the device working again? Thanks.

      • PS4 Storage says:

        There seems to be a system file conflict that causes this issue and prevents PS4 system from recognizing extended storage devices specifically, not just any USB storage. If you want to be more sure, connect another USB storage device as an extended storage (not as a mass storage), and see whether PS4 recognizes it or not. If it does, then problem then is with the external hard drive itself (which I don’t think so, though). Do your tests before accusing anything. If you confirm that it’s the PS4 system itself, you better initialize PS4 and install PS4 system software from scratch. This should fix it. Make sure to store your game saves externally before doing this operation.

    144. Matthew Langlois says:

      I have a Seagate HDD it worked fine for over a year then it stopped working. When I went to devices under settings and chose USB Storage devices I get a message that says “The USB storage device is not connected.” I plugged the HDD onto my laptop and it says it does not have any issues. I rebuilt from safe mode and still same results. Do I need to have HDD plugged into PS4 when rebuilding. If I need to initialize will I be able to recover my game files from online storage? I
      moved all system storage to cloud.

      • PS4 Storage says:

        You don’t have to rebuild the database while the external hard drive is connected to PS4. You can just do it without that. And yes, if you have taken a backup of your system storage via the Backup & Restore utility in PS4, you can easily restore the data after initialization.

        • Matthew says:

          I purchased a new 3.0 USB cable and was able to get the PS4 to acknowledge the HDD. When I tried selecting USB storage device it said system wasnt compatible so I tried formatting the PS4 said Cannot format (CE-30005-8)

          • PS4 Storage says:

            Most probably you need to initialize PS4. That’s a common conflict in PS4 operating system, and initialization can fix it.

    145. Geordy says:

      My Seagate storage device stopped working my blue light still comes on when I connect it to my PS4 but it doesn’t say is connected at all it’s also not registering on my PC does that mean I have to get a new one

      • PS4 Storage says:

        Probably the USB bridge/adapter is damaged, not the hard drive itself. If you can, go disassemble the external hard drive and connect it internally to a PC or via another external HDD enclosure. That way makes you sure whether the hard drive is damaged or not. If you’re not savvy enough to do that, ask someone for help.

        If you have done that and the PC still doesn’t recognize it, here you need a new replacement.

    146. Chris says:

      So I decided not to read everything here sorry, my 4tb external which was working, has possibly taken a small knock, not sure if it’s that or just that it’s been disconnected ‘unsafely’.
      The ps4 now doesn’t register a usb device at all.

      • PS4 Storage says:

        Connect the external hard drive to a PC or another PS4 and check whether it gets recognized there or not. If it does, your PS4 simply needs to initialize. Otherwise, the external hard drive itself needs maintenance or it has been damaged/defective.

    147. Wayne Long says:

      Hi I have a seagate 4tb now I know my system is a little old I have had it since late 2013 and I have had the issue where my system will lose the signal to my controller and then when I go to turn it back on it just flashes I have replaced the receive in the system and the problem continues and now my extended hdd will not connect it lights when plugged in to the system I have even checked it on my pc and it comes right up with no problem and my PC even says it is in proper working order can you possibly help me solve both issues or maybe set me on the right path in my opinion I would say the system is just starting to lay down and die on me lol I just don’t know what else to do

      • PS4 Storage says:

        This issue often happens by time, even to computers. All you need to do is to initialize PS4 and re-install PS4 system software. The issue will most probably be resolved.

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