How To Fix PS5 Error Code (WS-116142-5) Entirely

by PlayStation Expert · Published 06/09/2023 · Updated 25/04/2024

If you are a PS5 owner, you may have encountered the error code WS-116142-5 at some point. This error code means that something went wrong with the network connection between your console and the PlayStation Network (PSN). This can prevent you from playing online games, accessing PSN features, or downloading updates. In this article, we will show you how to fix PS5 error code WS-116142-5 entirely by following some simple steps.

PS5 Error Code (WS-116142-5)

What Causes PS5 Error Code WS-116142-5?

There are several possible causes for PS5 error code WS-116142-5, such as:

PSN is undergoing maintenance or facing server issues.
Your internet connection is unstable or slow.
Your router or modem is malfunctioning or outdated.
Your PS5 system software is outdated or corrupted.
Your PS5 network settings are incorrect or incompatible.
Your PS5 account has been suspended or banned.

How To Fix PS5 Error Code WS-116142-5?

Depending on the cause of the error, you may need to try different solutions to fix PS5 error code WS-116142-5. Here are some of the most common and effective methods that have worked for many PS5 users:

Method 1: Check PlayStation Network Status

The first thing you should do when you encounter PS5 error code WS-116142-5 is to check the PlayStation Network status. You can do this by visiting the official website or using the PlayStation App on your smartphone. If there are any widespread issues affecting the PSN, such as maintenance or outage, you will see a notification on the website or app. If that is the case, you will have to wait until the issue is resolved by Sony before you can access the PSN features again.

Method 2: Test Internet Connection

The next thing you should do is to test your internet connection on your PS5. You can do this by going to Settings > Network > Connection Status > Test Internet Connection. This will show you the speed and quality of your internet connection, as well as any errors or problems. If you see any issues with your connection, such as low speed, high latency, or packet loss, you may need to improve your internet connection by following these steps:

Restart your router or modem by unplugging it from the power source for a few minutes and then plugging it back in.
Move your PS5 closer to your router or modem, or use a wired connection instead of wireless.
Avoid using multiple devices on the same network at the same time, especially those that consume a lot of bandwidth, such as streaming services or online games.
Contact your internet service provider (ISP) and ask them to check your connection and fix any issues.

Method 3: Update System Software

Another possible cause of PS5 error code WS-116142-5 is that your system software is outdated or corrupted. To fix this, you need to update your system software to the latest version. You can do this by going to Settings > System > System Software > System Software Update and Settings > Update System Software. This will automatically download and install the latest system software update for your PS5. Alternatively, you can also update your system software manually by using a USB drive and following the instructions on the official website.

Method 4: Restore Default Settings

Sometimes, PS5 error code WS-116142-5 can be caused by incorrect or incompatible network settings on your console. To fix this, you can try restoring your default settings by going to Settings > System > Reset Options > Restore Default Settings. This will reset your console settings to their original state, but it will not delete any of your data or games. However, you will have to reconfigure some of your settings, such as language, time zone, and network settings.

Method 5: Contact PlayStation Support

If none of the above methods work for you, then you may have a more serious problem with your PS5 console or account. In that case, you should contact PlayStation Support and ask them for help. You can do this by visiting the official website or calling them at 1-800-345-7669. They will be able to diagnose your problem and provide you with a solution or a repair service if needed.

Conclusion

PS5 error code WS-116142-5 is a common and annoying error that can prevent you from enjoying your PS5 console and its online features. However, by following the methods we have listed in this article, you should be able to fix it entirely and get back to gaming in no time. We hope this article was helpful and informative for you. If you have any questions or feedback, please feel free to leave a comment below. Thank you for reading.

Frequently Asked Questions About PS5 Error Code (WS-116142-5)

Here are some of the common questions and answers about PS5 error code WS-116142-5:

How do I know if the error code is caused by PSN server issues or my internet connection issues?

You can check the PSN status page to see if there are any reported issues affecting your region or service. If there are no issues, you can test your internet connection by going to Settings > Network > Test Internet Connection. If the test results show any errors or issues, it means that the problem is with your internet connection.

How do I contact PlayStation support for help with this error code?

You can contact PlayStation support through various channels, such as phone, chat, email, or social media. You can find the contact details for your region on this page.

Will this error code affect my game progress or data?

This error code may affect your game progress or data if you are playing online games or streaming games from PS Now. You may not be able to save or sync your data to the cloud, or access your online features and services. To prevent data loss, you should always back up your data to a USB drive or external storage device.

Will this error code affect my system software or game updates?

This error code may affect your system software or game updates if you are downloading them from the PS Store or PSN. You may not be able to download or install the latest updates or patches for your system software and games, which may affect their performance and security. To avoid missing any updates, you should always check for updates manually by going to Settings > System > System Software > System Software Update and Settings > Update System Software for system software updates, and going to Game Library > Installed > Options Button > Check for Update for game updates.